Retail Customer Service Team Member -Micheals Riverhead

📌 Core Information

🔹 Job Title: Retail Customer Service Team Member - Michaels Riverhead

🔹 Company: Michaels Stores

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering friendly and efficient customer service
• Assisting customers in locating products and providing solutions
• Ensuring a fast and friendly checkout experience
• Maintaining store recovery standards and merchandise duties

ASSUMPTION: This role is primarily customer-facing and involves providing exceptional service while supporting store operations, based on common retail customer service roles.

📋 Key Responsibilities

✅ Help customers shop, locate products, and provide them with solutions

✅ Deliver a fast and friendly checkout experience; execute cash handling to standards

✅ Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments

✅ Educate customers on the Voice of Customer (VOC) survey

✅ Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

✅ Participate in truck unloading, stocking, and planogram processes

✅ Complete merchandise recovery and maintenance tasks

✅ Perform Store In Stock Optimization (SISO) and AD set duties

✅ Support shrink and safety programs

✅ Adhere to Standard Operating Procedures (SOPs) and Company policies

✅ Cross trained in Custom Framing selling and production

ASSUMPTION: Responsibilities include diverse tasks typical for retail settings, suggesting a dynamic work environment requiring adaptability.

🎯 Required Qualifications

Education: Not specified

Experience: Retail and/or customer service experience preferred; minimum age requirement of sixteen years

Required Skills:

• Customer Service
• Cash Handling
• Merchandising

Preferred Skills:

• Prior retail or customer service experience
• Basic knowledge of store operations

ASSUMPTION: The role may accept entry-level applicants but prefers candidates with basic retail experience for efficient job performance.

💰 Compensation & Benefits

Salary Range: $16.50 - $19.40 per hour

Benefits:

• Health insurance (medical, dental, and vision)
• Paid time off
• Generous employee discounts

Working Hours: 40 hours per week, including nights, weekends, and early mornings

ASSUMPTION: The salary range is competitive within the retail industry, with added flexibility needed for varied scheduling.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, primarily focusing on creative products and services

Company Size: Over 10,001 employees, indicating a large company with extensive resources

Founded: 1973, demonstrating a well-established market presence

Company Description:

• Leading creative destination in North America
• Operates over 1,300 stores across the U.S. and Canada
• Owns Artistree and MakerPlace for specialized merchandise

Company Specialties:

• Crafts
• Framing
• DIY projects

Company Website: www.michaels.com

ASSUMPTION: As a large retailer in creative goods, Michaels offers opportunities for those passionate about arts and crafts.

📊 Role Analysis

Career Level: Entry-level to early career positions

Reporting Structure: Likely reports to store management or customer service supervisors

Work Arrangement: On-site full-time

Growth Opportunities:

• Potential for advancement into supervisory roles
• Cross-training opportunities for varied skills
• Involvement in store operations for broader experience

ASSUMPTION: The entry-level nature suggests potential for career growth within the company for motivated individuals.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Riverhead, New York

Geographic Context:

• Strong community involvement in art and crafts
• Accessible location for local and neighboring residents
• New York retail setting with diverse customer demographic

Work Schedule: Includes varied shifts with weekend and holiday schedules

ASSUMPTION: The retail setting requires adaptability in scheduling and environment to meet customer demand.

💼 Interview & Application Insights

Typical Process:

• Application review and shortlist
• Initial phone screening
• In-person interview with store management

Key Assessment Areas:

• Customer service skills
• Problem-solving abilities
• Teamwork and cooperation

Application Tips:

• Highlight any relevant retail or service experience
• Demonstrate adaptability and problem-solving skills
• Prepare to discuss examples of customer interactions

ATS Keywords: Customer Service, Retail, Merchandising, Sales, Teamwork

ASSUMPTION: The application process involves a focus on customer interaction skills and cultural fit within the store environment.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Inventory management tools
• Online order processing systems

ASSUMPTION: Familiarity with retail technologies and tools can enhance performance and are often part of on-the-job training.

👔 Cultural Fit Considerations

Company Values:

• Commitment to creativity and innovation
• Focus on exceptional customer service
• Inclusivity and respect in the workplace

Work Style:

• Team-oriented and cooperative
• Adaptable to fast-paced retail environments
• Customer-focused with attention to detail

Self-Assessment Questions:

• Are you passionate about creative projects and products?
• Can you maintain positivity in a busy retail setting?
• Are you willing to work flexible hours including weekends and holidays?

ASSUMPTION: Michaels values employees who align with their commitment to creativity and customer satisfaction, making cultural fit essential.

⚠️ Potential Challenges

• Managing heavy customer flow during peak times
• Physical demands of standing for long periods
• Handling difficult customer interactions
• Balancing multiple responsibilities simultaneously

ASSUMPTION: Challenges in the role typically align with common retail issues, requiring strong problem-solving and stress management skills.

📈 Similar Roles Comparison

• Similar roles in other large retail chains may require additional product knowledge
• Some roles might offer higher salaries but less flexibility
• Positions in specialty stores may focus more on product expertise

ASSUMPTION: This role is competitive with other retail customer service positions in terms of duties and salary, with specific creative industry perks.

📝 Sample Projects

• Assist in organizing a seasonal store display or promotion
• Participate in the training of new team members
• Contribute to community events promoting creativity and art

ASSUMPTION: Sample projects often involve hands-on tasks that help enhance store presentation and team collaboration.

❓ Key Questions to Ask During Interview

• What measures does the store take to ensure customer satisfaction?
• How does Michaels support career growth for team members?
• What is the store's busiest period, and how is staffing managed during that time?
• Can you provide examples of recent store initiatives for community engagement?
• What are some typical challenges new employees face here, and how are they supported?

ASSUMPTION: These questions are tailored to understand company culture, growth potential, and day-to-day operations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Michaels website or store
• Prepare your resume to highlight relevant experience
• Be ready for a potential phone screening
• Practice responses to common customer service scenarios
• Stay informed about Michaels' current promotions and products

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.