Retail Customer Service Team Member Nights and Weekends

📌 Core Information

🔹 Job Title: Retail Customer Service Team Member Nights and Weekends

🔹 Company: Michaels Stores

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 29, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing friendly and efficient customer service
• Assisting customers in locating products and checkout processes
• Participating in inventory management and store organization
• Maintaining store recovery standards

ASSUMPTION: The job overview suggests a focus on customer interaction and in-store operations based on common retail roles.

📋 Key Responsibilities

✅ Delivering a friendly customer service experience

✅ Assisting customers in shopping and locating products

✅ Executing fast and friendly checkout using cash handling standards

✅ Engaging customers on Rewards program and credit card enrollments

✅ Educating customers on the Voice of Customer (VOC) survey

✅ Handling Omni channel processes like BOPIS and SFS

✅ Participating in truck unload, stocking, and planogram processes

✅ Performing merchandise recovery and maintenance

✅ Supporting shrink and safety programs

✅ Adhering to SOPs and company policies

✅ Interacting respectfully with team members and customers

✅ Being cross-trained in Custom Framing selling and production

ASSUMPTION: Responsibilities are varied with a focus on both customer interaction and back-end operations typical of retail settings.

🎯 Required Qualifications

Education: Not specified

Experience: Retail and/or customer service experience preferred

Required Skills:

• Customer Service
• Cash Handling
• Merchandising

Preferred Skills:

• Experience in retail environments
• Strong communication skills

ASSUMPTION: While there are no strict educational requirements, experience and proficiency in customer-related tasks are crucial.

💰 Compensation & Benefits

Salary Range: $16.50 - $19.40 per hour

Benefits:

• Health insurance (medical, dental, vision)
• Paid time off
• Generous employee discounts

Working Hours: 20 hours weekly, including nights and weekends

ASSUMPTION: Compensation includes standard retail benefits, reflecting industry norms for part-time positions.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, focusing on arts and crafts

Company Size: Over 10,001 employees, indicating stability and structured career development opportunities

Founded: 1973, providing a long history of business operations

Company Description:

• Leading creative destination in North America
• Operates over 1,300 stores in 49 states and Canada
• Pioneer in custom and specialty framing merchandise

Company Specialties:

• Crafts
• Framing
• Art supplies

Company Website: http://www.michaels.com/

ASSUMPTION: Given company size and industry presence, Michaels offers a robust platform for career growth in retail.

📊 Role Analysis

Career Level: Entry-level with opportunities for advancement into supervisory roles

Reporting Structure: Likely reports to a store manager or team lead

Work Arrangement: On-site role with fixed shifts

Growth Opportunities:

• Advancement to supervisory positions
• Skills development in customer service
• Opportunity to be cross-trained in other store functions

ASSUMPTION: Growth paths are typically within store operations, reflecting common pathways in retail environments.

🌍 Location & Work Environment

Office Type: Store-based retail environment

Office Location(s): Specific to store locations in LA-Walnut, CA

Geographic Context:

• Located in a vibrant community with diverse customer demographics
• Centered in areas with access to public transportation
• Part of a larger retail hub

Work Schedule: Flexible shifts are available, requiring availability during nights and weekends

ASSUMPTION: The work environment demands adaptability due to variable customer flow and operational requirements.

💼 Interview & Application Insights

Typical Process:

• Submit application online
• Initial phone screening
• In-person interview with store manager

Key Assessment Areas:

• Customer service skills
• Ability to handle cash and transactions
• Willingness to work flexible hours

Application Tips:

• Highlight customer service experience
• Demonstrate reliability and flexibility in availability
• Be prepared to discuss prior retail experience

ATS Keywords: Customer Service, Cash Handling, Retail Experience

ASSUMPTION: Application tips are inferred based on the retail industry norms and job responsibilities.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Inventory management systems
• Customer Relationship Management (CRM) tools

ASSUMPTION: Knowledge of retail software tools is assumed necessary to efficiently perform job tasks.

👔 Cultural Fit Considerations

Company Values:

• Commitment to creativity and innovation
• Supportive and inclusive team environment
• Customer-centric approach

Work Style:

• Collaborative
• Customer-focused
• Dynamic and adaptable

Self-Assessment Questions:

• Am I comfortable working in a fast-paced retail environment?
• Can I handle physical tasks such as lifting and standing for long periods?
• How do I handle difficult customer situations?

ASSUMPTION: Cultural fit is based on the company’s reported values and the collaborative nature of retail teams.

⚠️ Potential Challenges

• Managing high customer traffic during peak hours
• Adapting to rapidly changing retail promotions and setups
• Balancing multiple tasks during busy shifts
• Physical demands of restocking and inventory management

ASSUMPTION: Challenges are typically associated with retail roles requiring customer interaction and physical tasks.

📈 Similar Roles Comparison

• Sales Associate positions with comparable customer engagement requirements
• Cashier roles with a focus on transaction handling
• Stock Clerk roles emphasizing inventory management

ASSUMPTION: Similar roles in retail have overlapping responsibilities and require similar skill sets.

📝 Sample Projects

• Organizing seasonal product displays
• Supporting promotional events within the store
• Participating in store inventory audits

ASSUMPTION: Sample projects reflect regular tasks in a retail setting, enhancing store operations and customer experience.

❓ Key Questions to Ask During Interview

• What is the typical sales volume during the night and weekend shifts?
• How does the team handle peak shopping times?
• What support does management provide for critical inventory errors?
• What training programs are offered for new employees?
• Can you describe the career progression for team members here?

ASSUMPTION: These questions target understanding daily operations and career development in a retail environment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Michaels Careers page
• Prepare your resume to include relevant retail and customer service experience
• Highlight any leadership or team collaboration roles held previously
• Expect a follow-up email for initial interview scheduling
• Ensure availability for night and weekend shifts is clearly stated

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.