Retail Customer Service - Weekends only

📌 Core Information

🔹 Job Title: Retail Customer Service - Weekends only

🔹 Company: Entain

🔹 Location: St. Albans, West Virginia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering outstanding customer service in a dynamic betting shop environment.
• Ensuring high standards and compliance with safer gambling practices.
• Building positive relationships to encourage repeat business.
• Handling diverse and engaging responsibilities in a fast-paced setting.

ASSUMPTION: The job is aimed at individuals who enjoy sports and customer service, and who are comfortable working variable hours on weekends.

📋 Key Responsibilities

✅ Deliver outstanding customer service.

✅ Urge and promote safer gambling practices.

✅ Take bets on various sports and events.

✅ Handle cash transactions and manage the shop's betting terminals.

✅ Address customer complaints and resolve issues with empathy.

✅ Work towards meeting store targets and maintaining high standards.

✅ Responsible for opening and closing the shop.

ASSUMPTION: Emphasis is on customer interaction and adherence to safety and service standards, implying a need for strong interpersonal skills.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a related field, ideally in customer service.

Required Skills:

• Customer Service
• Cash Handling
• Problem Solving

Preferred Skills:

• Empathy
• Sales Experience

ASSUMPTION: Given the nature of customer service in retail, strong verbal communication and the ability to handle complaints effectively are implied requirements.

💰 Compensation & Benefits

Salary Range: £12.50 per hour

Benefits:

• Defined career progression
• Employee discounts on company products
• Comprehensive training and support

Working Hours: Primarily weekends, Friday evenings to Sunday night, with a flexible 10-hour weekly schedule across different shifts.

ASSUMPTION: The emphasis on advance rosters suggests a structured work-life balance, and the hourly rate is competitive for retail positions.

📌 Applicant Insights

🔍 Company Context

Industry: Entertainment Providers, specifically Sports Betting and Gaming

Company Size: 10,001+ employees, offering the stability of a large multinational

Founded: 2020 as Entain, with historical roots dating back to the 1880s

Company Description:

• One of the world’s largest sports betting and gaming groups.
• Promotes diversity and is committed to ethical practices.
• Innovative technology leading the industry.

Company Specialties:

• Online Gaming
• Gambling
• Sports Betting

Company Website: http://EntainGroup.com

ASSUMPTION: The company’s broad reach and recognition provide diverse career opportunities across geographies and specialties.

📊 Role Analysis

Career Level: Entry-level, with scope for advancement through performance

Reporting Structure: Reports directly to the Shop Manager

Work Arrangement: On-site, with a focus on weekend availability

Growth Opportunities:

• Potential to progress to supervisory roles.
• Skill development in customer relations and sales.
• Networking opportunities within a leading global company.

ASSUMPTION: The role provides foundational skills for a career in retail or customer service, with the chance to learn from industry leaders.

🌍 Location & Work Environment

Office Type: Traditional retail environment, likely fast-paced with direct customer interaction

Office Location(s): St. Albans, West Virginia, United States

Geographic Context:

• Accessible local amenities conducive to a retail office setup.
• Diverse customer base given the sports betting context.
• Potential for a vibrant and varied day-to-day job experience.

Work Schedule: Mainly weekends and bank holidays, ensuring availability for peak shop hours is crucial.

ASSUMPTION: The environment is likely dynamic, requiring adaptability and an enthusiastic approach to unpredictable customer demands.

💼 Interview & Application Insights

Typical Process:

• Online application submission.
• Initial screening call to assess fit and basic qualifications.
• In-store interview focusing on practical skills and customer service scenarios.

Key Assessment Areas:

• Customer service aptitude
• Problem-solving skills
• Flexibility in working hours

Application Tips:

• Highlight any retail or customer service experience.
• Emphasize skills in handling cash and resolving customer issues.
• Display interest in sports and betting to align with company focus.

ATS Keywords: Customer Service, Cash Handling, Teamwork, Safer Gambling

ASSUMPTION: The recruitment process is streamlined, focusing on customer-facing experience and adaptability to retail dynamics.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Betting terminals and gaming technology
• Standard office communication tools (e.g., email, telephones)

ASSUMPTION: The role will involve technology familiar to the retail industry, with a focus on training for specialized betting equipment.

👔 Cultural Fit Considerations

Company Values:

• Innovation and Excellence
• Integrity and Responsibility
• Diversity and Inclusion

Work Style:

• Dynamic and adaptable to varied customer needs.
• Focus on teamwork and collaboration within the shop.
• Respect for customer confidentiality and ethical standards.

Self-Assessment Questions:

• Are you comfortable working primarily on weekends?
• Do you thrive in an energetic environment?
• Can you maintain high service standards under pressure?

ASSUMPTION: Candidates should resonate with the company's focus on customer-first experiences and a pioneering approach in the gaming industry.

⚠️ Potential Challenges

• Managing busy periods with varied customer demands.
• Balancing compliance with gambling regulations.
• Navigating dynamic shifts and weekend work schedules.
• Adapting quickly to new betting products and technologies.

ASSUMPTION: The role is demanding and requires resilience, especially during peak times or when issues arise unexpectedly.

📈 Similar Roles Comparison

• Similar roles may involve less customer-facing interaction in industries like food service.
• Sports enthusiasm may be less critical in non-gaming retail roles.
• Alternative part-time roles in retail may offer more traditional hours.

ASSUMPTION: This role is particularly suited to those with an interest in sports betting, differentiating it from standard retail positions.

📝 Sample Projects

• Initiatives to enhance customer awareness of safer gambling practices.
• Promotion of new sports betting products with interactive demonstrations.
• Customer engagement campaigns to boost repeat business and loyalty.

ASSUMPTION: Projects focus on enhancing the customer experience and promoting responsible gambling as part of the company's value system.

❓ Key Questions to Ask During Interview

• How does this role fit into the overall customer service strategy at Entain?
• What support is available for training on betting tools and systems?
• How are successful customer service outcomes measured?
• Can you describe a typical day in this role?
• What opportunities exist for progression within the company?

ASSUMPTION: Questions should aim to clarify role expectations and potential career paths within the company framework.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Entain careers page.
• Ensure your resume highlights relevant retail and customer service experience.
• Prepare for possible in-person or remote interview rounds.
• Research Entain's approach to innovation and safer gambling practices.
• Be ready to discuss your schedule flexibility and interest in sports.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.