📌 Core Information
🔹 Job Title: Retail Marketing Specialist - Weekend
🔹 Company: Windows USA
🔹 Location: Royal Oak, MI
🔹 Job Type: Full-time, On-site
🔹 Category: Retail, Sales
🔹 Date Posted: April 14, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Handling inbound calls from potential customers and In-Home Sales Contractors
- Assisting In-Home Sales Contractors with pricing, financing, and discount programs
- Managing appointment flow for Sales Contractors
- Working in a fast-paced, team-oriented environment
ASSUMPTION: This role requires strong communication skills, multitasking, and the ability to thrive in a dynamic environment. Previous sales or customer service experience is beneficial but not required.
📋 Key Responsibilities
✅ Customer Interaction: Handle inbound calls from potential customers and In-Home Sales Contractors, providing excellent customer service and addressing inquiries
✅ Sales Support: Assist In-Home Sales Contractors with pricing, financing, and discount programs to help close sales
✅ Appointment Management: Work with the Retail Service Agent to manage the flow of appointments for Sales Contractors, ensuring efficient scheduling
✅ Team Collaboration: Collaborate with the In-Home Sales team and other departments to ensure smooth operations and customer satisfaction
ASSUMPTION: The role may involve working with CRM software, and candidates should be comfortable using computers and learning new software tools.
🎯 Required Qualifications
Education: High school diploma or equivalent (GED)
Experience: 1 year of sales experience preferred, but not required
Required Skills:
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities
- Proficient in Microsoft Office Suite
- Ability to work in a fast-paced environment and manage multiple tasks
- Basic knowledge of Windows and doors industry is a plus
Preferred Skills:
- Previous experience in sales or customer service
- Fluency in Spanish
ASSUMPTION: Candidates should be comfortable working in a team environment and have a customer-focused mindset. Previous experience in a similar role is not required, but a willingness to learn and adapt is essential.
💰 Compensation & Benefits
Salary Range: $80,000 - $110,000 per year (base + commission)
Benefits:
- Health insurance
- 401(k) matching
- Dental insurance
- Life insurance
- Vision insurance
Working Hours: Full-time, weekend shift (specific hours may vary)
ASSUMPTION: The salary range is estimated based on industry standards for similar roles and may vary depending on the candidate's experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Windows and doors manufacturing, replacement, and installation
Company Size: Medium (501-1,000 employees)
Founded: 1967
Company Description:
- Windows USA is a custom manufacturer of premium quality vinyl window and door systems, specializing in the residential retrofit and remodeling market
- The company offers a full-service concept, manufacturing, installing, and servicing all products sold
- Windows USA is known for its history of innovation, making outstanding products, providing quality service, and delivering outstanding customer satisfaction
Company Specialties:
- Windows & Doors
- Replacement Windows
- Energy Star
Company Website: www.windowsusa.com
ASSUMPTION: Windows USA is a well-established company with a strong focus on customer satisfaction and quality products. The company's size allows for growth opportunities and a diverse range of roles within the organization.
📊 Role Analysis
Career Level: Entry-level to mid-level, with potential for growth into management or other specialized roles
Reporting Structure: The Retail Marketing Specialist reports directly to the Retail Service Agent and works closely with the In-Home Sales team
Work Arrangement: On-site, full-time, weekend shift
Growth Opportunities:
- Advancement into management or specialized roles within the sales or marketing departments
- Cross-training and skill development opportunities
- Potential for career progression within the company's full-service concept
ASSUMPTION: This role offers a clear career path for motivated individuals looking to grow within the company. Windows USA's full-service concept provides ample opportunities for learning and development.
🌍 Location & Work Environment
Office Type: Corporate office with a retail focus
Office Location(s): Royal Oak, MI
Geographic Context:
- Royal Oak is a suburban city located in Metro Detroit, offering a mix of urban and suburban living
- The area has a diverse range of neighborhoods, shopping, dining, and entertainment options
- Detroit is approximately 30 minutes away, providing access to major sports teams, cultural attractions, and international airports
Work Schedule: Full-time, weekend shift (specific hours may vary)
ASSUMPTION: The Royal Oak office is conveniently located near major highways, offering easy access for employees. The area's diverse offerings cater to various lifestyles and interests.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the Retail Service Agent and/or a member of the In-Home Sales team
- Background check and drug screening
- Job offer and onboarding
Key Assessment Areas:
- Communication skills and customer service aptitude
- Problem-solving abilities and adaptability
- Sales skills and product knowledge (if applicable)
- Teamwork and collaboration
Application Tips:
- Tailor your resume to highlight relevant skills and experiences for this role
- Prepare for behavioral interview questions focusing on customer service, sales, and teamwork scenarios
- Research Windows USA and the windows and doors industry to demonstrate your enthusiasm and knowledge
ATS Keywords: Retail Marketing, Sales Support, Customer Service, In-Home Sales, Appointment Management, Windows, Doors, Vinyl, Replacement, Remodeling
ASSUMPTION: The application process may vary depending on the candidate's qualifications and the company's current hiring needs. Staying informed about the industry and company can help applicants prepare effectively for interviews.
🛠️ Tools & Technologies
- Microsoft Office Suite
- CRM software (specific tools may vary)
- Windows and doors industry-specific software and tools
ASSUMPTION: Candidates should be comfortable using computers and learning new software tools relevant to the role. Previous experience with CRM software is a plus but not required.
👔 Cultural Fit Considerations
Company Values:
- Customer-focused
- Quality-driven
- Innovative
- Team-oriented
Work Style:
- Fast-paced and dynamic
- Collaborative and team-oriented
- Customer-focused and service-driven
- Adaptable and problem-solving
Self-Assessment Questions:
- Do you thrive in a fast-paced, team-oriented environment?
- Are you comfortable handling multiple tasks and prioritizing effectively?
- Do you have strong communication skills and a customer-focused mindset?
- Are you comfortable working with CRM software and learning new tools as needed?
ASSUMPTION: Windows USA values candidates who are customer-focused, adaptable, and team-oriented. A strong cultural fit is essential for success in this role.
⚠️ Potential Challenges
- Working weekends and handling high call volumes during peak seasons
- Managing multiple tasks and prioritizing effectively in a fast-paced environment
- Adapting to changes in processes and procedures
- Working with a diverse range of customers, some of whom may have complex or challenging needs
ASSUMPTION: The role may present challenges related to working hours, call volume, and customer interactions. Candidates should be prepared to handle these aspects effectively.
📈 Similar Roles Comparison
- Retail Marketing Specialist vs. In-Home Sales Contractor: The Retail Marketing Specialist role focuses more on customer service and support, while the In-Home Sales Contractor role involves direct sales and customer interactions in the field
- Industry-specific context: The windows and doors industry is competitive, with a focus on energy efficiency and customer satisfaction
- Career path comparison: Both roles offer growth opportunities, with potential for advancement into management or specialized roles within the company
ASSUMPTION: The Retail Marketing Specialist role is distinct from other sales and marketing positions, focusing on customer service, support, and appointment management. The windows and doors industry presents unique challenges and opportunities for career growth.
📝 Sample Projects
- Developing and implementing a customer referral program to increase sales and customer satisfaction
- Collaborating with the In-Home Sales team to create targeted marketing campaigns for specific customer segments
- Analyzing customer data to identify trends and optimize appointment scheduling for Sales Contractors
ASSUMPTION: Sample projects may involve data analysis, marketing strategy, and customer service initiatives. Candidates should be prepared to provide examples of relevant projects from their previous experiences.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of the role, and how can I best prepare for them?
- How does the Retail Marketing Specialist role support the overall success of the In-Home Sales team?
- What opportunities are there for growth and development within the company?
- How does Windows USA measure the success of the Retail Marketing Specialist role, and what key performance indicators (KPIs) should I focus on?
- What is the work environment like, and how does the team collaborate to achieve common goals?
ASSUMPTION: Asking thoughtful questions during the interview demonstrates your interest in the role and helps you better understand the company's culture and expectations.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant skills and experiences, such as communication, problem-solving, and sales or customer service background
- Prepare a cover letter emphasizing your enthusiasm for the role and your fit with Windows USA's company culture
- If applicable, prepare examples of your work or projects that demonstrate your skills and accomplishments
- Follow up with the hiring manager one week after submitting your application, inquiring about the status of your application and expressing your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
