📌 Core Information
🔹 Job Title: Retention & Growth Manager
🔹 Company: Tomorrow.io
🔹 Location: Boston, Massachusetts, United States
🔹 Job Type: Hybrid (On-site & Remote)
🔹 Category: Customer Success & Growth
🔹 Date Posted: April 17, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid (On-site & Remote)
🚀 Job Overview
Key aspects of this role include:
- Serving as the main point of contact for strategic accounts, focusing on long-term value, retention, and growth
- Identifying and executing commercial strategies to drive account growth through upsell and expansion opportunities
- Collaborating cross-functionally with account management, product, marketing, and enablement teams to deliver a best-in-class customer experience
- Mitigating churn risk by proactively identifying friction points and executing tailored success plans
ASSUMPTION: This role requires a strong balance of customer success expertise and commercial acumen to excel in driving customer growth and retention.
📋 Key Responsibilities
✅ Own the post-sale relationship for a portfolio of strategic customers, focusing on execution of renewals, adoption, satisfaction, and long-term retention
✅ Identify expansion opportunities across accounts and execute commercial strategies to drive growth
✅ Partner with customer stakeholders to understand their goals and drive value through use of Tomorrow.io’s weather intelligence products
✅ Mitigate churn risk by proactively identifying friction points and executing tailored success plans
✅ Lead regular Business Reviews to track ROI, align on strategy, and deepen executive alignment
✅ Lead onboarding sessions for strategic Spanish speaking customers utilizing the existing onboarding framework
✅ Act as the voice of the customer internally by sharing feedback that influences product roadmap and go-to-market
✅ Champion customer advocacy by identifying testimonial and case study opportunities
✅ Ensure a seamless experience across touchpoints, including onboarding, enablement, product updates, and support
ASSUMPTION: This role requires strong communication skills, commercial acumen, and the ability to translate complex concepts into value-based conversations.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: 5+ years of experience in Customer Success, Account Management, or a hybrid customer growth role
Required Skills:
- Proven ability to drive expansion in a SaaS or B2B tech environment
- Excellent communication skills (written and spoken); Business-level proficiency in Spanish a plus
- Strong commercial acumen and experience identifying revenue opportunities within existing accounts
- Tech-savvy, fast learner, and able to translate complex concepts into value-based conversations
- Comfortable collaborating across teams and working in a fast-paced, dynamic startup environment
- Experience presenting to executive-level stakeholders
Preferred Skills:
- Experience working with Spanish-speaking customers
- Familiarity with CRM software (e.g., Salesforce, HubSpot)
ASSUMPTION: While a Bachelor's degree is preferred, relevant experience may be considered in lieu of formal education.
💰 Compensation & Benefits
Salary Range: $175,000 - $200,000 per year (Anticipated OTE range, subject to local market and candidates' skills and experience)
Benefits:
- Comprehensive health benefits
- Unlimited paid time off
- Relocation assistance (for certain roles)
Working Hours: Full-time (40 hours/week) with flexible hours and unlimited vacation days
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles, experience levels, and locations. Actual compensation may vary based on individual qualifications and market conditions.
📌 Applicant Insights
🔍 Company Context
Industry: Tomorrow.io operates in the Software Development industry, focusing on weather monitoring, big data, and climate security solutions for various sectors, including agriculture, aviation, energy, and government.
Company Size: Tomorrow.io is a mid-sized company with 201-500 employees, providing a collaborative and dynamic work environment where individual contributions significantly impact overall success.
Founded: Tomorrow.io was founded in 2016 and has since grown to become a globally recognized leader in weather intelligence and resilience solutions.
Company Description:
- Tomorrow.io is a leading Resilience Platform™ that helps organizations manage their weather-related challenges and opportunities
- The company uses cutting-edge technology, including next-generation space technology and generative AI, to provide innovative weather intelligence and actionable insights
- Tomorrow.io works with global leaders across various industries, including JetBlue, The United States Air Force, and Uber, to predict, improve decision-making, and solve for any weather-related challenge
Company Specialties:
- Weather monitoring and forecasting
- Big data and analytics
- Climate security and adaptation
- Risk management and mitigation
- Business operations and resilience
Company Website: tomorrow.io
ASSUMPTION: Tomorrow.io's mission and values focus on helping organizations manage their weather challenges and opportunities, making it a dynamic and innovative place to work.
📊 Role Analysis
Career Level: This role is at the mid-career level, requiring a balance of experience and growth opportunities.
Reporting Structure: The Retention & Growth Manager will report directly to the Head of Customer Success and work cross-functionally with various teams, including account management, product, marketing, and enablement.
Work Arrangement: This is a hybrid role, with a combination of on-site and remote work. The specific work arrangement may vary based on individual needs and team requirements.
Growth Opportunities:
- Potential career growth into leadership roles within the Customer Success or Growth teams
- Opportunities to expand skills and expertise in customer success, account management, and revenue growth
- Chances to work on high-impact projects and initiatives that drive company-wide success
ASSUMPTION: This role offers significant growth opportunities for individuals looking to advance their careers in customer success, account management, or revenue growth.
🌍 Location & Work Environment
Office Type: Tomorrow.io's headquarters is located in Boston, Massachusetts, with additional offices in Boulder, Colorado; Tel Aviv, Israel; and Singapore. The company operates in a hybrid work environment, combining on-site and remote work.
Office Location(s): 9 Channel Center St, Boston, Massachusetts 02210, US
Geographic Context:
- Boston, Massachusetts, is a vibrant and historic city with a strong tech industry and a high cost of living
- The city offers a diverse range of cultural, educational, and recreational opportunities
- Tomorrow.io's office is located in the Seaport District, a bustling waterfront neighborhood with easy access to public transportation
Work Schedule: Full-time (40 hours/week) with flexible hours and unlimited vacation days
ASSUMPTION: Working in a hybrid environment allows for a better work-life balance while still providing opportunities for in-person collaboration and networking.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the hiring manager to discuss the role and assess cultural fit
- On-site or virtual interview with cross-functional team members to evaluate skills and experience
- Final interview with the Head of Customer Success or another senior leader
Key Assessment Areas:
- Customer success and account management skills
- Commercial acumen and revenue growth strategies
- Communication and presentation skills
- Cultural fit and alignment with Tomorrow.io's values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of Tomorrow.io's mission and values in your application materials
- Prepare examples of your customer success achievements and revenue growth strategies to discuss during the interview
- Research Tomorrow.io's customers and industry to show your enthusiasm and preparation for the role
ATS Keywords: Customer Success, Account Management, Revenue Growth, Commercial Acumen, SaaS, B2B, Spanish Proficiency, Tech-Savvy, Collaboration, Presentation Skills, Customer Advocacy, Onboarding, Relationship Management, Problem Solving, Strategic Planning
ASSUMPTION: Tomorrow.io's interview process is designed to assess both technical skills and cultural fit, with a focus on finding the best candidate for the role and the company.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
- Data visualization and analytics tools (e.g., Tableau, Power BI)
ASSUMPTION: Tomorrow.io uses industry-standard tools and technologies to support its customer success and growth efforts.
👔 Cultural Fit Considerations
Company Values:
- One office: We believe that magic happens when people work together
- Transparency and directness: We value open communication and honest feedback
- Put work before ego and empathy: We prioritize team success and individual growth
Work Style:
- Flexible hours and unlimited vacation days
- Collaborative and dynamic startup environment
- Focus on impact and deliveries, not hours worked
Self-Assessment Questions:
- Do you thrive in a collaborative, dynamic work environment?
- Are you comfortable working with diverse teams and stakeholders?
- Do you have a strong commercial mindset and a passion for driving customer growth and retention?
ASSUMPTION: Tomorrow.io values a strong cultural fit and looks for candidates who align with its mission, values, and work style.
⚠️ Potential Challenges
- Managing a portfolio of strategic accounts with varying needs and priorities
- Balancing customer success and revenue growth responsibilities
- Working in a fast-paced, dynamic startup environment with evolving priorities and goals
- Adapting to a hybrid work environment and managing remote customer relationships
ASSUMPTION: These challenges can be overcome with strong organizational skills, effective time management, and a proactive approach to customer success and growth.
📈 Similar Roles Comparison
- Unlike traditional customer success roles, this position requires a strong commercial mindset and a focus on revenue growth
- This role offers a unique blend of customer success, account management, and revenue growth responsibilities
- Career progression in this role may lead to leadership positions within the Customer Success or Growth teams
ASSUMPTION: This role offers a unique opportunity to combine customer success and revenue growth expertise, providing a strong foundation for career growth and development.
📝 Sample Projects
- Developing and executing a strategic account plan to drive customer retention and growth
- Identifying and pursuing upsell and expansion opportunities within existing accounts
- Leading onboarding sessions for strategic Spanish-speaking customers and driving adoption of Tomorrow.io's weather intelligence products
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and opportunities available in this role.
❓ Key Questions to Ask During Interview
- How does Tomorrow.io support the growth and development of its Customer Success and Growth teams?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does Tomorrow.io measure the success of its Customer Success and Growth initiatives?
- What opportunities are there for career growth and advancement within the Customer Success or Growth teams?
- How does Tomorrow.io foster a collaborative and inclusive work environment, particularly in a hybrid setting?
ASSUMPTION: Asking these questions demonstrates your interest in the role and your commitment to understanding the company's culture and priorities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare examples of your customer success achievements and revenue growth strategies to discuss during the interview
- Research Tomorrow.io's customers and industry to show your enthusiasm and preparation for the role
- Follow up with the hiring manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
