Rider Acquisition Analyst

📌 Core Information

🔹 Job Title: Rider Acquisition Analyst

🔹 Company: Delivery Hero

🔹 Location: Quito, Ecuador

🔹 Job Type: Full-time

🔹 Category: Logistics & Operations

🔹 Date Posted: April 23, 2025

🔹 Experience Level: Mid-level (2-5 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Developing and optimizing strategies for rider lead generation and acquisition
• Monitoring and analyzing lead conversion, ensuring monthly acquisition targets are met
• Managing rider onboarding, equipment delivery, and initial performance analysis
• Collaborating with cross-functional teams to improve rider acquisition processes
• Generating periodic reports on key performance indicators (KPIs) for rider acquisition and initial performance

ASSUMPTION: This role requires a balance of strategic thinking, data analysis, and operational execution. It is ideal for candidates with a background in customer service, logistics, or call centers who are looking to transition into a more analytical and strategic role.

📋 Key Responsibilities

✅ Implement and optimize strategies for rider lead generation and acquisition

✅ Monitor and analyze lead conversion, ensuring monthly acquisition targets are met

✅ Manage rider onboarding, equipment delivery, and initial performance analysis

✅ Collaborate with cross-functional teams to improve rider acquisition processes

✅ Generate periodic reports on KPIs for rider acquisition and initial performance

ASSUMPTION: This role involves a mix of strategic planning, data analysis, and operational tasks. Successful candidates will be comfortable working with data and have strong problem-solving skills.

🎯 Required Qualifications

Education: Bachelor's degree in Business Administration, Economics, Industrial Engineering, or a related field

Experience: Minimum of two years in customer service, logistics, or call center roles

Required Skills:

• Advanced Excel or Google Sheets skills
• Strong data analysis skills
• Excellent communication and interpersonal skills
• Proven ability to work independently and in a team environment
• Fluency in Spanish

Preferred Skills:

• Experience with CRM software
• Knowledge of SQL or other database management systems
• Familiarity with the food delivery industry

ASSUMPTION: While a background in customer service or logistics is preferred, candidates from other fields with strong analytical skills and a willingness to learn are encouraged to apply.

💰 Compensation & Benefits

Salary Range: The salary range for this role is typically between $25,000 and $35,000 per year, depending on experience and qualifications. This is an estimate based on market research and may vary depending on individual circumstances.

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Employee discounts on food delivery

Working Hours: This role requires working standard business hours, Monday through Friday. Occasional weekend or evening work may be required to support rider onboarding events.

ASSUMPTION: The salary range provided is an estimate and may vary depending on individual circumstances. Benefits may also vary depending on the specific employment contract.

📌 Applicant Insights

🔍 Company Context

Industry: Delivery Hero is a global leader in the online food delivery sector, operating in over 70 countries worldwide. The company's mission is to deliver an amazing experience, fast, easy, and to your door.

Company Size: Delivery Hero is a large organization with over 10,000 employees globally. This size offers opportunities for career growth and exposure to diverse teams and projects.

Founded: Delivery Hero was founded in 2011 and has since grown to become one of Europe's largest tech platforms, enabling ambitious talent to deliver solutions that create impact within its ecosystem.

Company Description:

• Delivery Hero operates in over 70 countries worldwide, connecting millions of users, restaurants, and riders through its platform
• The company offers a wide range of products and services, including food delivery, quick commerce, and grocery delivery
• Delivery Hero is committed to promoting diversity and inclusion, with opportunities open to all individuals regardless of their identity or background

Company Specialties:

• Online food ordering
• eCommerce
• Technology
• Online food delivery
• Marketing
• Apps
• Food tech
• Machine Learning
• Delivery and logistics

Company Website: http://www.deliveryhero.com

ASSUMPTION: Delivery Hero's large size and global presence offer numerous opportunities for career growth and development. The company's commitment to diversity and inclusion creates a supportive work environment for employees from all backgrounds.

📊 Role Analysis

Career Level: This role is suitable for mid-level professionals with 2-5 years of experience in customer service, logistics, or related fields.

Reporting Structure: The Rider Acquisition Analyst will report directly to the Head of Rider Acquisition or a similar role within the organization.

Work Arrangement: This role is on-site, with the primary work location being the company's office in Quito, Ecuador. Occasional remote work may be possible, depending on the specific needs of the role and the employee's performance.

Growth Opportunities:

• Progression to a senior role within the rider acquisition team
• Transition to a related role within the operations or logistics department
• Opportunities to work on international projects or expand into new markets

ASSUMPTION: This role offers numerous opportunities for career growth and development within the organization. Successful candidates will have the opportunity to work on high-impact projects and contribute to the company's continued success.

🌍 Location & Work Environment

Office Type: Delivery Hero's office in Quito is a modern, collaborative workspace designed to foster creativity and productivity.

Office Location(s): The primary office location is in Quito, Ecuador. However, the company may have additional offices or remote work options available, depending on the specific needs of the role and the employee's performance.

Geographic Context:

• Quito is the capital and largest city of Ecuador, with a population of over 2 million people
• The city is known for its historic architecture, including the colonial-era Old Town, which is a UNESCO World Heritage Site
• Quito is located in the Andean highlands, with the Pichincha Volcano visible from many parts of the city

Work Schedule: The standard work schedule for this role is Monday through Friday, with occasional weekend or evening work required to support rider onboarding events.

ASSUMPTION: Quito offers a unique blend of historic and modern culture, with numerous opportunities for outdoor activities and cultural experiences. The city's high altitude and mild climate make it an attractive place to live and work.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• In-person or virtual interview with the hiring manager and a team member
• Final interview with the head of the department or a senior leader

Key Assessment Areas:

• Data analysis and problem-solving skills
• Communication and interpersonal skills
• Cultural fit and alignment with company values
• Understanding of the food delivery industry and rider acquisition processes

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for behavioral interview questions that focus on your problem-solving skills and ability to work in a team environment
• Research the company and its competitors to demonstrate your understanding of the industry and market trends

ATS Keywords: Rider acquisition, lead generation, data analysis, customer service, logistics, Excel, Google Sheets, Spanish

ASSUMPTION: Delivery Hero's interview process is designed to assess candidates' skills and cultural fit for the role and the organization. Successful candidates will be able to demonstrate their ability to work effectively in a team environment and contribute to the company's continued success.

🛠️ Tools & Technologies

• Microsoft Excel or Google Sheets
• CRM software (e.g., Salesforce, HubSpot)
• SQL or other database management systems
• Project management tools (e.g., Asana, Trello)
• Data visualization tools (e.g., Tableau, Power BI)

ASSUMPTION: The tools and technologies required for this role may vary depending on the specific needs of the position and the organization. Successful candidates will be comfortable learning and using new tools and technologies as needed.

👔 Cultural Fit Considerations

Company Values:

• We build, we deliver, we lead.
• We move fast, take action, and adapt.
• No matter where you’re from or what you believe in, we build, we deliver, we lead.

Work Style:

• Collaborative and team-oriented
• Data-driven and analytical
• Adaptable and responsive to change

Self-Assessment Questions:

• How do you approach working with data to identify trends and make data-driven decisions?
• Can you provide an example of a time when you had to adapt to a significant change in your work environment?
• How do you prioritize and manage multiple projects or tasks simultaneously?

ASSUMPTION: Delivery Hero's company culture is characterized by its commitment to innovation, collaboration, and continuous improvement. Successful candidates will be able to demonstrate their ability to work effectively in a team environment and contribute to the company's continued success.

⚠️ Potential Challenges

• Managing a high volume of leads and ensuring efficient processing and follow-up
• Balancing strategic planning and data analysis with operational tasks
• Working with cross-functional teams to improve rider acquisition processes
• Adapting to changes in the market or industry trends

ASSUMPTION: This role involves a mix of strategic planning, data analysis, and operational tasks. Successful candidates will be comfortable working in a fast-paced, dynamic environment and able to adapt to changes as needed.

📈 Similar Roles Comparison

• Compared to other rider acquisition roles, this position places a greater emphasis on data analysis and strategic planning
• Unlike some other roles in the industry, this position requires a strong background in customer service or logistics, as well as advanced Excel skills
• This role offers opportunities for career growth and development within the organization, with potential progression to senior roles or transitions to related departments

ASSUMPTION: This role is unique in its focus on data analysis and strategic planning for rider acquisition. Successful candidates will have a strong background in customer service or logistics, as well as advanced Excel skills and a willingness to learn and adapt to new challenges.

📝 Sample Projects

• Developing and implementing a new lead generation strategy to increase rider acquisition by 20%
• Analyzing rider onboarding data to identify trends and optimize the onboarding process
• Collaborating with the marketing team to create targeted campaigns to attract and retain riders

ASSUMPTION: These sample projects are intended to illustrate the types of tasks and initiatives that the Rider Acquisition Analyst may be responsible for. The specific projects and priorities may vary depending on the needs of the organization and the individual's skills and experience.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and how this role fits into the organization?
• How does the company support the professional development and growth of its employees?
• What are the key priorities for this role in the first 90 days?
• How does the company measure the success of the rider acquisition team and this role specifically?
• What are the most challenging aspects of this role, and how does the company support its employees in overcoming these challenges?

ASSUMPTION: These interview questions are designed to help candidates better understand the role, the team, and the organization. Successful candidates will be able to ask insightful questions that demonstrate their interest in and understanding of the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the application link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for behavioral interview questions that focus on your problem-solving skills and ability to work in a team environment
• Research the company and its competitors to demonstrate your understanding of the industry and market trends
• Follow up with the hiring manager one week after submitting your application to confirm receipt and express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.