Route Manager - High Growth Company

📌 Core Information

🔹 Job Title: Route Manager - High Growth Company

🔹 Company: Amwaste LLC

🔹 Location: Birmingham, AL

🔹 Job Type: On-site

🔹 Category: Waste Collection

🔹 Date Posted: April 3, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Serving as the hub for drivers, customers, operations, and customer service
• Ensuring high service levels and safe operations
• Working in a fast-paced, high-intensity environment
• Growing with a rapidly expanding company

ASSUMPTION: This role requires strong communication, problem-solving, and leadership skills, as well as the ability to thrive in a dynamic work environment.

📋 Key Responsibilities

✅ Handling incoming service orders, directing drivers, and resolving service issues

✅ Assisting with problem resolution for all local lines of business

✅ Interacting with customers and sales staff

✅ Ensuring drivers return home safely every day

✅ Performing driver observations to verify service and safety integrity

✅ Dispatching drivers to calls, balancing cost and speed of response

✅ Assigning routes and trucks to drivers for efficient daily routes

✅ Handling incoming calls and emails from customers and sales department

✅ Troubleshooting and resolving potential delivery and pick-up problems

✅ Recording and documenting information from drivers and distributing to appropriate departments

✅ Communicating with maintenance shop personnel and operations manager to resolve equipment and driver issues

✅ Reviewing Drive Cam coaching events and helping to engineer out incidents in their lines of business

ASSUMPTION: The role involves a high degree of multitasking, prioritization, and decision-making under pressure.

🎯 Required Qualifications

Education: High school diploma or equivalent required

Experience: Must have experience working in a team setting with fast-paced decision-making and problem-solving skills

Required Skills:

• Strong communication skills
• Ability to work independently and without constant supervision
• Ability to meet goals and expectations consistently
• Computer skills with ability to handle multiple programs and systems
• Ability to communicate effectively and professionally via email and telephone

Preferred Skills:

• Experience in transportation, logistics, waste collection, customer service, or a role requiring decision-making and critical thinking

ASSUMPTION: While a degree is not explicitly required, candidates with relevant experience and a proven track record in a similar role are encouraged to apply.

💰 Compensation & Benefits

Salary Range: $75,000 - $90,000 per year (based on industry standards for a Route Manager with 2-5 years of experience in the waste collection industry)

Benefits:

• Health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (vacation, sick, and holidays)
• Employee discounts on waste services

Working Hours: Full-time, Monday-Friday, with on-call responsibilities as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Waste Collection

Company Size: 501-1,000 employees

Founded: 2010

Company Description:

• Amwaste specializes in providing efficient and cost-effective waste management solutions for customers
• Offers industrial and commercial waste management solutions, portable toilet rental, residential garbage collection, and landfill, transfer station, and recycling operations
• Serves customers in Alabama, Georgia, and Louisiana

Company Specialties:

• Industrial and commercial waste management
• Portable toilet rental
• Residential garbage collection
• Landfill, transfer station, and recycling operations

Company Website: http://www.amwasteusa.com

ASSUMPTION: Amwaste is a growing company with a focus on providing high-quality waste management services to its customers.

📊 Role Analysis

Career Level: Mid-level

Reporting Structure: Reports directly to the Operations Manager

Work Arrangement: On-site, with occasional on-call responsibilities

Growth Opportunities:

• Advancement to Operations Manager or other leadership roles within the company
• Expanding skills and knowledge in the waste management industry
• Potential to grow with the company as it continues to expand

ASSUMPTION: This role offers opportunities for career growth and development within the waste management industry.

🌍 Location & Work Environment

Office Type: On-site, with a fast-paced and high-intensity work environment

Office Location(s): 2669 Coalburg Rd, Birmingham, Alabama 35068, US

Geographic Context:

• Birmingham, AL is the most populous city in Alabama and serves as a major hub for the Southeastern United States
• The city offers a diverse range of cultural attractions, sports teams, and outdoor recreation opportunities
• Amwaste's Birmingham location is conveniently situated near major highways and interstates

Work Schedule: Full-time, Monday-Friday, with on-call responsibilities as needed

ASSUMPTION: The work environment is dynamic and fast-paced, with a focus on safety, efficiency, and customer service.

💼 Interview & Application Insights

Typical Process:

• Online application and resume submission
• Phone or video screening with the Hiring Manager
• In-person or virtual interview with the Operations Manager
• Background check and drug screening (if applicable)
• Job offer and onboarding

Key Assessment Areas:

• Problem-solving skills and decision-making abilities
• Communication and interpersonal skills
• Adaptability and ability to work in a fast-paced environment
• Knowledge of the waste management industry (preferred)

Application Tips:

• Highlight relevant experience and transferable skills in your resume
• Tailor your cover letter to demonstrate your understanding of the role and enthusiasm for the company
• Prepare examples of your problem-solving skills and ability to work under pressure
• Research the waste management industry and Amwaste's services to show your knowledge and interest in the role

ATS Keywords: Route Manager, Waste Collection, Customer Service, Dispatch, Driver Management, Problem Solving, Decision Making, Safety Management, Logistics, Teamwork

ASSUMPTION: The application process may vary depending on the specific needs of the company and the candidate pool.

🛠️ Tools & Technologies

• Route management software (e.g., Routeware, OnFleet, or similar)
• Dispatching and communication tools (e.g., two-way radios, walkie-talkies, or mobile apps)
• Customer relationship management (CRM) software (e.g., Salesforce, HubSpot, or similar)
• Microsoft Office Suite (Word, Excel, PowerPoint)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's preferences and industry standards.

👔 Cultural Fit Considerations

Company Values:

• Safety: Prioritizing the safety of employees and customers
• Integrity: Acting with honesty and fairness in all aspects of the job
• Customer Focus: Putting customers first and exceeding their expectations
• Continuous Improvement: Always seeking ways to improve processes and services

Work Style:

• Fast-paced and high-intensity work environment
• Team-oriented and collaborative
• Focus on safety, efficiency, and customer service

Self-Assessment Questions:

• Do you thrive in fast-paced, high-intensity environments?
• Are you able to prioritize and multitask effectively?
• Do you have strong communication and interpersonal skills?
• Are you committed to providing exceptional customer service?

ASSUMPTION: Amwaste values employees who are adaptable, team-oriented, and committed to providing high-quality waste management services.

⚠️ Potential Challenges

• Working in a fast-paced and high-intensity environment
• Managing multiple priorities and deadlines simultaneously
• Dealing with unexpected issues or emergencies that arise during the workday
• Adapting to changes in schedules, routes, or priorities
• Working on-call and being available for emergencies as needed

ASSUMPTION: These challenges can be overcome with strong communication, problem-solving skills, and a commitment to customer service.

📈 Similar Roles Comparison

• Route Manager vs. Operations Manager: Route Managers focus on day-to-day operations and driver management, while Operations Managers oversee multiple locations and strategic planning
• Waste Collection vs. Other Industries: Waste collection roles often involve unique challenges, such as working in harsh environments, dealing with hazardous materials, and ensuring regulatory compliance
• Career Path: Route Managers can advance to Operations Manager, District Manager, or other leadership roles within the company

ASSUMPTION: This role offers opportunities for career growth and development within the waste management industry.

📝 Sample Projects

• Improving driver safety and efficiency through route optimization and driver training
• Streamlining communication and information management between drivers, customers, and operations management
• Developing and implementing new processes or procedures to enhance service quality and customer satisfaction

ASSUMPTION: These projects demonstrate the role's focus on safety, efficiency, and customer service, as well as the opportunity for continuous improvement.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does this role contribute to the company's overall goals and growth strategies?
• What opportunities are there for professional development and career advancement within the company?
• How does the company support work-life balance for its employees?
• What are the most important qualities and skills you're looking for in a candidate for this role?

ASSUMPTION: These questions demonstrate your interest in the role and provide valuable insights into the company's culture and priorities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant experience and skills for this role
• Write a cover letter expressing your interest in the role and enthusiasm for the company
• Prepare examples of your problem-solving skills and ability to work under pressure
• Follow up with the Hiring Manager one week after submitting your application to confirm receipt and reiterate your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.