Roving Marketer

📌 Core Information 🔹 Job Title: Roving Marketer 🔹 Company: FirstRand Bank India 🔹 Location: Bellville, South Africa 🔹 Job Type: Full-Time 🔹 Category: Banking 🔹 Date Posted: April 14, 2025 🔹 Experience Level: Entry to Mid-Level (0-2 years) 🔹 Remote Status: On-site 🚀 Job Overview Key aspects of this role include: - Maximizing new business opportunities with dealers, bankers, and customers - Securing financing of assets and referring value-added products - Relationship building to grow profitability and market share - Driving sales initiatives and ensuring customer satisfaction - Adhering to organizational values and service standards ASSUMPTION: This role requires a balance of sales, relationship management, and operational support skills. It involves both customer-facing and internal tasks, with a focus on driving business growth. 📋 Key Responsibilities ✅ Provide operational support related to activities and initiatives that contribute to overall growth and profitability ✅ Drive sales across product and campaign initiatives to exceed set targets ✅ Demonstrate cost consciousness and awareness of personal contribution to costs and productivity ✅ Identify and escalate potential risks that may lead to increased costs ✅ Prevent wastage and identify process improvements to contain and reduce costs ✅ Adhere to organizational values and service standards, and interact with and communicate with customers accordingly ✅ Ensure first-time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed time lines and Service Level Agreements ✅ Meet set turnaround times while ensuring own availability, reliability, and accuracy ✅ Propose improvements on internal processes that impact service levels and customer satisfaction within the area of accountability ✅ Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service ✅ Contribute to teamwork and inclusivity by working together to achieve team goals ✅ Value individual contributions and respect diversity in the team ✅ Share information and knowledge that benefits the team ✅ Seek out regular performance feedback and put actions in place to improve and enhance performance ✅ Identify activities to address own development gaps ✅ Create own personal development plan and review plan with team leader or manager ✅ Understand which competencies and skills are required to be mastered to ensure personal development and performance ✅ Keep abreast of learning opportunities, changing products, and trends ASSUMPTION: This role requires strong communication, organizational, and problem-solving skills. It involves a mix of proactive sales, reactive customer service, and continuous improvement initiatives. 🎯 Required Qualifications Education: - Diploma in Business Management or Marketing Management - Preferred: Bachelor of Commerce Degree or advanced Diploma in Business Management / Marketing Diploma Experience: - 6 to 12 months experience within the Financial Services industry or Motor Industry Required Skills: - Operational support - Sales and relationship building - Cost consciousness and risk management - Process improvement - Customer service and communication - Teamwork and collaboration - Adaptability and continuous learning Preferred Skills: - Data analysis - Innovation and problem-solving ASSUMPTION: This role requires a balance of technical skills, such as sales and customer service, and soft skills, such as teamwork and adaptability. Relevant education and experience in the Financial Services industry are essential. 💰 Compensation & Benefits Salary Range: The salary range for this role in South Africa is typically between ZAR 25,000 to ZAR 40,000 per month, depending on experience and qualifications. This estimate is based on market research and may vary. Benefits: - Opportunities to network and collaborate - Challenging working environment - Opportunities to innovate Working Hours: 40 hours per week, with flexibility based on business needs ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's qualifications and experience. Benefits may include additional perks and incentives not explicitly stated in the job description. 📌 Applicant Insights 🔍 Company Context Industry: FirstRand Bank India operates in the banking industry, focusing on corporate banking, investment banking, fixed income, currency, and commodity products, and structured products. The company is part of the Indian banking fraternity and offers banking services to clients active in the Indo-African corridor and within India. Company Size: FirstRand Bank India is a mid-sized company with 51-200 employees, providing a collaborative and challenging working environment. Founded: The company was founded in 2008 and has since grown to become a fully-fledged branch of FirstRand Bank Limited South Africa. Company Description: - FirstRand Bank India is a licensed financial services provider in India - The bank offers a range of banking services, including corporate banking, investment banking, fixed income, currency, and commodity products, and structured products - FirstRand Bank India is committed to providing excellent customer service and driving business growth Company Specialties: - Corporate banking - Investment banking - Fixed income, currency, and commodity products - Structured products Company Website: FirstRand India Home ASSUMPTION: FirstRand Bank India is a well-established financial services provider with a strong focus on customer service and business growth. The company's size and industry provide opportunities for career development and growth. 📊 Role Analysis Career Level: This role is an entry to mid-level position, suitable for candidates with 0-2 years of experience in the Financial Services industry or Motor Industry. Reporting Structure: The Roving Marketer reports directly to the team leader or manager within the WB Dealer Sales department. Work Arrangement: This role is on-site, with the primary work location in Bellville, South Africa. However, the role may require travel to meet with dealers, bankers, and customers. Growth Opportunities: - Networking and collaboration opportunities within the company - Challenging working environment that encourages innovation and continuous learning - Potential career progression within the banking industry ASSUMPTION: This role offers opportunities for career growth and development within the banking industry. The company's size and industry provide a supportive environment for learning and advancement. 🌍 Location & Work Environment Office Type: The primary office is located in Bellville, South Africa, with potential travel required to meet with customers and partners. Office Location(s): Shop G15 - G16 Willowbridge Shopping Centre, Corner of Carl Cronje Drive and Old Oak Rd, Bellville Park, Bellville, 7530, South Africa Geographic Context: - Bellville is a suburb of Cape Town, located in the Western Cape province of South Africa - The area is known for its shopping centers, restaurants, and cultural attractions - Bellville is well-connected by public transportation and major highways, making it an accessible location for commuters Work Schedule: The work schedule is typically Monday to Friday, with flexibility based on business needs and customer requirements. ASSUMPTION: The location and work environment for this role are well-suited for candidates who enjoy working in a dynamic and collaborative setting. The office location in Bellville provides easy access to amenities and public transportation. 💼 Interview & Application Insights Typical Process: 1. Online application submission through the provided link 2. Phone or video screening to assess communication skills and cultural fit 3. In-person or virtual interview with the hiring manager and/or team members to discuss the role and assess skills and experience 4. Final interview or assessment, if required Key Assessment Areas: - Sales and customer service skills - Problem-solving and analytical thinking - Communication and interpersonal skills - Adaptability and resilience - Cultural fit and alignment with company values Application Tips: - Tailor your resume and cover letter to highlight relevant skills and experience for this role - Prepare examples of your sales and customer service experiences, as well as any process improvement initiatives you have led or contributed to - Research the company and industry to demonstrate your understanding and enthusiasm for the role ATS Keywords: - Operational support - Sales and relationship building - Cost consciousness and risk management - Process improvement - Customer service and communication - Teamwork and collaboration - Adaptability and continuous learning ASSUMPTION: The application process for this role is likely to involve several stages, focusing on assessing the candidate's sales and customer service skills, as well as their cultural fit and alignment with the company's values. 🛠️ Tools & Technologies - Microsoft Office Suite (Word, Excel, PowerPoint) - Customer Relationship Management (CRM) software (e.g., Salesforce, Microsoft Dynamics) - Project management tools (e.g., Asana, Trello) - Data analysis tools (e.g., Excel, Google Analytics) ASSUMPTION: The tools and technologies required for this role are standard for the banking industry and may include customer relationship management software, project management tools, and data analysis tools. 👔 Cultural Fit Considerations Company Values: - Customer-centricity - Integrity - Collaboration - Innovation - Accountability Work Style: - Adaptable and curious - Analyzes complex data sets - Thrives in a collaborative environment Self-Assessment Questions: 1. How do you demonstrate customer-centricity in your daily work? 2. Can you provide an example of a time when you analyzed complex data sets to drive business growth? 3. How do you thrive in a collaborative environment, and can you share an example of a successful team project you've worked on? ASSUMPTION: FirstRand Bank India values candidates who are customer-focused, adaptable, and collaborative. The company seeks individuals who can thrive in a dynamic and challenging work environment and contribute to the company's growth and success. ⚠️ Potential Challenges - Managing a diverse customer base with varying needs and expectations - Balancing sales targets and customer service responsibilities - Adapting to changing market conditions and customer preferences - Working in a fast-paced and sometimes unpredictable environment ASSUMPTION: This role may present challenges related to managing customer expectations, balancing sales and service responsibilities, and adapting to a dynamic work environment. Successful candidates will be able to navigate these challenges and thrive in a fast-paced setting. 📈 Similar Roles Comparison - Roving Marketer (PAARL) vs. Business Development Manager - Both roles focus on driving sales and business growth - The Roving Marketer role is more focused on operational support and customer service, while the Business Development Manager role may have a broader strategic focus - The Roving Marketer role may have a more narrow product or service focus, while the Business Development Manager role may oversee a wider range of offerings - Industry-specific context: The banking industry is competitive and dynamic, with ongoing changes in regulations, customer expectations, and technological advancements. Successful candidates will be able to adapt to these changes and thrive in a challenging environment. - Career path comparison: This role can serve as a stepping stone to more senior positions within the banking industry, such as Business Development Manager, Branch Manager, or even Regional Manager. It provides valuable experience in sales, customer service, and operational support. ASSUMPTION: This role is similar to other sales and business development positions within the banking industry, with a focus on driving business growth and customer satisfaction. The career path for this role may lead to more senior positions within the industry. 📝 Sample Projects 1. Customer Segmentation and Targeting: Analyze customer data to identify key segments and develop targeted marketing campaigns to drive sales and customer satisfaction. 2. Process Improvement: Identify inefficiencies in current processes and develop and implement improvements to enhance productivity and customer experience. 3. Product Launch: Collaborate with cross-functional teams to launch a new product or service, including market research, planning, and execution. ASSUMPTION: These sample projects are designed to showcase the candidate's skills in sales, customer service, data analysis, and process improvement, which are all relevant to the Roving Marketer role. ❓ Key Questions to Ask During Interview 1. What are the key priorities for this role in the first 90 days? 2. How does this role contribute to the overall growth and success of the company? 3. Can you describe the team structure and dynamics within the WB Dealer Sales department? 4. How does the company support the professional development and growth of its employees? 5. What are the most challenging aspects of this role, and how can I best prepare to succeed in them? ASSUMPTION: These interview questions are designed to provide insight into the role's priorities, team dynamics, and growth opportunities, as well as to demonstrate the candidate's interest in and preparation for the position. 📌 Next Steps for Applicants To apply for this position: - Submit your application through this link - Tailor your resume and cover letter to highlight your relevant skills and experience for this role - Prepare examples of your sales and customer service experiences, as well as any process improvement initiatives you have led or contributed to - Research the company and industry to demonstrate your understanding and enthusiasm for the role - Follow up with the hiring manager or HR representative after submitting your application to confirm receipt and express your interest in the position ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.