Sales & Customer Service Representative

## 📌 Core Information 🔹 **Job Title:** Sales & Customer Service Representative 🔹 **Company:** Grit PPO 🔹 **Location:** Croton-on-Hudson, New York, United States 🔹 **Job Type:** Full-time, Part-time, Contract 🔹 **Category:** 📞 Customer Service --- ## 📌 Essential Job Details ### 🚀 Job Overview Grit PPO is seeking dynamic and organized Sales and Customer Service Representatives to join their team. In this role, you will engage with customers, schedule service requests, and drive sales in a high-volume, fast-paced environment. You will need to quickly understand customer needs, present tailored solutions, and thrive while working across multiple platforms. **ASSUMPTION:** The job listing does not explicitly state the size or stage of the company, but based on the details provided, Grit PPO appears to be a growing outsourced call center specializing in the pest control industry. --- ### 📋 Key Responsibilities ✅ Handle a high volume of customer interactions (100+ calls per day), including inbound and outbound calls, live chat, email, and text communication ✅ Schedule service appointments, answer inquiries, and provide exceptional customer care ✅ Utilize a consultative sales approach to convert potential leads into customers and achieve sales targets ✅ Maintain accurate records in the CRM system and other platforms ✅ Resolve customer complaints efficiently and professionally, balancing empathy with call control ✅ Collaborate with team mentors and leaders to meet performance benchmarks --- ### 🎯 Required Qualifications **Education:** Not specified **Experience:** At least 2 years of phone sales, telesales, or customer service experience, with a proven track record of meeting or exceeding sales quotas and handling high call volumes **Skills:** Strong communication, negotiation, and presentation skills; Ability to resolve complaints with professionalism and empathy; Multitasking and proficiency in using CRM systems and relevant software; Bilingual proficiency is a plus **ASSUMPTION:** The job listing does not specify any educational requirements, but the focus on relevant experience and skills suggests a preference for applicants with a high school diploma or equivalent. --- ### 💰 Compensation & Benefits **Salary Range:** $16 - $18 per hour (Hourly base plus commissions) **Benefits:** 401(k) with company match, Health, dental, and vision insurance, Paid time off (40 hours vacation and 16 hours sick leave after 180 days), Flexible Spending Account, Voluntary benefits (Aflac, critical illness coverage, etc.) **Industry Comparison:** The provided salary range appears to be competitive for a customer service and sales role in the Croton-on-Hudson, New York area, with the potential for performance-based increases and commissions. **ASSUMPTION:** The compensation and benefits information is provided in the original job listing, so no additional assumptions are required. --- ## 📌 Applicant Insights ### 🔍 Company Context **Industry Position:** Grit PPO is the first-ever female-owned and operated outsourced call center specializing in contact center support services to the pest control industry, with over 20 years of experience. **Company Size:** Not specified **Company Stage:** Based on the details provided, Grit PPO appears to be in a growth stage as it continues to expand its operations. **ASSUMPTION:** The job listing does not provide specific information about the company size, but the details about it being the "first-ever" of its kind and its 20 years of experience suggest that it is likely a established, mid-sized or larger organization in the pest control industry. --- ### 📊 Role Analysis **Career Level:** This role appears to be suitable for candidates with at least 2 years of relevant experience, suggesting it is a mid-level or experienced position. **Reporting Structure:** The job listing does not explicitly mention the reporting structure, but it indicates that the Sales and Customer Service Representatives will "collaborate with team mentors and leaders," implying a hierarchical structure with some management oversight. **Team Size/Composition:** Not specified **Growth Opportunities:** The job listing mentions opportunities for "performance-based increases" and "advancement through tiers (13) with added bonuses, mentorship roles, and leadership paths," suggesting clear career progression options. **ASSUMPTION:** The job listing does not provide details about the reporting structure or team size/composition, but the mentioned advancement opportunities indicate that there are likely defined career paths and growth potential within the organization. --- ### 🌍 Location & Work Environment **Office Type:** The job listing does not specify the work environment, but based on the nature of the customer service and sales role, it is likely an in-office or hybrid setup. **Geographic Context:** Croton-on-Hudson, New York is a suburban town located approximately 35 miles north of New York City, in the heart of the Hudson Valley region. **Work Schedule:** The job listing provides several flexible scheduling options, including Saturday - Wednesday (9:00 AM - 5:00 PM), Thursday - Monday (1:00 PM - 9:00 PM), and various other shifts. **Regional Considerations:** The Croton-on-Hudson area is known for its scenic beauty, outdoor recreation, and proximity to the cultural and economic opportunities of New York City, making it an attractive location for job seekers. **ASSUMPTION:** The job listing does not explicitly state the work environment, but the flexible scheduling options and the nature of the customer service and sales role suggest an in-office or hybrid setup is likely. --- ### 💼 Interview & Application Insights **Typical Process:** The interview process for a Sales and Customer Service Representative role at Grit PPO may include an initial phone or video screening, followed by one or more in-person or virtual interviews to assess the candidate's relevant skills and cultural fit. **Key Assessment Areas:** Employers will likely evaluate the candidate's communication skills, sales aptitude, customer service orientation, problem-solving abilities, and potential to thrive in a fast-paced, high-volume environment. **Application Tips:** Applicants should highlight their relevant customer service, sales, and multitasking experience in their resumes and cover letters, as well as demonstrate their passion for delivering exceptional customer experiences. **ATS Keywords:** Relevant keywords for this role may include "customer service," "sales," "call center," "CRM," "scheduling," "problem-solving," and "high-volume." **ASSUMPTION:** The typical interview process and assessment areas are based on industry standards for similar customer service and sales roles, as the job listing does not provide specific details about Grit PPO's hiring practices. --- ### 🛠️ Tools & Technologies The job listing mentions the use of a CRM system and other relevant software, indicating that the successful candidate will need to be proficient in utilizing various customer relationship management and communication platforms. **ASSUMPTION:** The job listing does not specify the exact tools and technologies used, but it is reasonable to assume that the candidate will need to be comfortable with standard customer service and sales software, such as a CRM system, call management tools, and communication platforms. --- ### 👔 Cultural Fit Considerations **Company Values:** Grit PPO's company culture emphasizes collaboration, innovation, and excellence, with a focus on integrity, customer service, and continuous improvement. **Work Style:** The job description suggests a fast-paced, high-volume environment that requires the ability to multitask, work independently, and collaborate with team members and leaders. **Self-Assessment:** Applicants should consider whether they thrive in a customer-centric, performance-driven culture that values adaptability, problem-solving, and a commitment to delivering exceptional service. **ASSUMPTION:** The company's core values and work style expectations are clearly outlined in the job listing, providing a good understanding of the desired cultural fit. --- ### ⚠️ Potential Challenges The high volume of customer interactions (100+ calls per day), the need to handle multiple communication channels, and the requirement to meet sales targets in a fast-paced environment may present challenges for some candidates. However, the job listing suggests that the company provides support and opportunities for professional development, which can help mitigate these potential challenges. **ASSUMPTION:** The potential challenges mentioned are reasonable given the details provided in the job description, such as the high call volume and multifaceted responsibilities. --- ### 📈 Similar Roles Comparison This Sales and Customer Service Representative role at Grit PPO is similar to other customer service and inside sales positions in the outsourced call center or contact center industry. Key differences may include the specialized focus on the pest control industry, the high-volume nature of the role, and the emphasis on achieving sales targets in addition to providing excellent customer service. **ASSUMPTION:** The comparison to other customer service and inside sales roles is based on industry standards and the details provided in the job listing. --- ### 📝 Sample Projects Some potential projects or tasks that a Sales and Customer Service Representative at Grit PPO may work on include: - Handling inbound and outbound customer calls to schedule service appointments, answer inquiries, and address complaints - Utilizing a consultative sales approach to convert potential leads into customers - Maintaining accurate records in the CRM system and other platforms - Collaborating with team members and leaders to improve performance and customer satisfaction **ASSUMPTION:** These sample projects are based on the key responsibilities listed in the job description and are representative of the type of work a Sales and Customer Service Representative may undertake. --- ### ❓ Key Questions to Ask During Interview 1. Can you provide more detail about the typical day-to-day responsibilities and tasks for this role? 2. What training and support are provided to help new hires succeed in this fast-paced, high-volume environment? 3. How does the company measure and recognize the performance of its Sales and Customer Service Representatives? 4. What opportunities for professional development and career advancement are available within the organization? 5. Can you share more about the company's commitment to diversity, equity, and inclusion, and how this is reflected in the workplace culture? 6. What are the most common challenges that your Sales and Customer Service Representatives face, and how does the company help them overcome these challenges? **ASSUMPTION:** These suggested questions are based on the details provided in the job listing and are intended to help applicants better understand the role, the company, and their fit within the organization. --- ## 📌 Disclaimer ⚠️ **This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.** --- ## 📌 Next Steps for Applicants To effectively pursue this opportunity, applicants should: 1. Carefully review the job description and requirements to ensure they meet the qualifications. 2. Tailor their resume and cover letter to highlight their relevant customer service, sales, and multitasking experience, as well as their passion for delivering exceptional customer experiences. 3. Incorporate relevant keywords from the job description, such as "customer service," "sales," "call center," and "CRM," to optimize their application for applicant tracking systems. 4. Prepare thoughtful questions to ask during the interview process, focusing on understanding the company culture, growth opportunities, and their potential fit within the organization. 5. Research Grit PPO and the pest control industry to demonstrate their knowledge and interest in the role and the company. 6. Be prepared to discuss their availability and flexibility in relation to the provided scheduling options.