📌 Core Information
🔹 Job Title: Samsung Content Planning and Production Specialist
🔹 Company: 2020 Companies
🔹 Location: Columbia, SC (Remote - SC - EST)
🔹 Job Type: Full-Time
🔹 Category: Advertising Services
🔹 Date Posted: 2025-04-18
🔹 Experience Level: 2-5 years
🔹 Remote Status: Remote (SC, TX, NJ)
🚀 Job Overview
Key aspects of this role include:
- Reviewing and updating technical support content for Samsung products
- Acting as a project planner for subject matter experts
- Collaborating with various teams to facilitate content revisions
- Ensuring content aligns with SEO best practices
ASSUMPTION: This role requires strong project management, communication, and technical writing skills. Familiarity with Samsung products and consumer electronics is beneficial.
📋 Key Responsibilities
✅ Acquire working knowledge of Samsung products, features, and product issues affecting customer experience
✅ Complete reviews of content being offered to Customers and Agents
✅ Collaborates and aligns with internal teams to understand the products in-depth
✅ Collaborates with the Planning team and senior management to identify, develop, and implement action plans based on reporting issues for consumers and partners (Carrier/Retail)
✅ Supports implementation of approved ideas as directed by the management & planning team
✅ Provides any risk callouts to the Production Manager & Senior Management
✅ Conducts research for content projects to understand and create content that accurately answers the topic
✅ Participate, manage, and report on assigned special projects
✅ Create and update support content based on Planning Audits and feedback
✅ Prioritize and execute tasks in a fast-paced, changing environment
✅ Adhere to standards set by other teams for the presentation of content
✅ Communicate with product support teams to report any missing resources
ASSUMPTION: This role involves multitasking, meeting tight deadlines, and working collaboratively with various teams.
🎯 Required Qualifications
Education: College or technical college degree in English, communication, IT, Computer Science, or equivalent experience
Experience: 3+ years of technical customer support experience and 1-2 years of project management experience (preferred)
Required Skills:
- Strong technical writing and editing skills
- Exceptional skills in Microsoft Office (Project, Excel, PowerPoint, Word)
- Powerful time management and organizational skills
- Understanding of Android Operating Systems
- Excellent verbal and written communication skills
- Consumer electronics product knowledge
Preferred Skills:
- Proficiency in using Brightedge
- SEO principles understanding
ASSUMPTION: Candidates with experience in content planning, project management, and technical writing will be highly competitive for this role.
💰 Compensation & Benefits
Salary Range: $22.95 per hour (weekly pay)
Benefits:
- Health/Dental/Vision benefits
- 401K Program with matching
- Paid Time Off
- Paid Holidays
- Scholarship opportunities for employees and direct family members
- Employee Assistance Program
- Leadership Development Program
Working Hours: 40 hours per week
ASSUMPTION: The salary range is based on the provided hourly rate and industry standards for similar roles in the South Carolina area.
📌 Applicant Insights
🔍 Company Context
Industry: Advertising Services, with a focus on brand activation, retail, and direct sales marketing
Company Size: 10,001+ employees, providing ample opportunities for career growth and diverse project experiences
Founded: 1991, with over 30 years of experience in the industry
Company Description:
- 2020 Companies is a leading outsourced sales and marketing agency in the United States
- Specializes in launching new products, penetrating new consumer segments, and executing sales and marketing strategies
- Delivers over 25 million in-person impressions and generates nearly $10 billion in client revenue annually
Company Specialties:
- Best Buy Approved Provider
- Sales and Marketing
- Product Demonstration
- Training
- Assisted Sales
- Merchandising
- Staffing
- Recruiting
- Consumer Engagement and Activations
- Brand Advocacy
- Event Marketing
- Retail Marketing
- Experiential Marketing
- Product Launch Marketing
- Product Demo Marketing
- Display Installation
- Product Sampling
- Talent Agency
Company Website: https://www.2020companies.com
ASSUMPTION: 2020 Companies partners with clients of all sizes, from the top of the Fortune 500 to smaller companies ready to expand their market share.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and career advancement within the company
Reporting Structure: This role reports to the Planning Product Manager(s) and works collaboratively with the Production team, subject matter experts, and other internal teams
Work Arrangement: Remote work with the requirement to travel to Samsung offices as necessary
Growth Opportunities:
- Progression to senior project management or team lead roles
- Expansion into other areas of the business, such as sales, marketing, or account management
- Potential to work on high-profile projects with major clients
ASSUMPTION: This role offers opportunities for professional development and career growth within the company.
🌍 Location & Work Environment
Office Type: Remote work with occasional travel to Samsung offices
Office Location(s): Columbia, SC; Plano, TX; Ridgefield Park, NJ
Geographic Context:
- Columbia, SC: A mid-sized city with a growing tech industry and a cost of living slightly below the national average
- Plano, TX: A suburban city near Dallas, TX, with a diverse economy and a high quality of life
- Ridgefield Park, NJ: A town in Bergen County, NJ, with close proximity to New York City and a mix of urban and suburban environments
Work Schedule: Full-time, with a flexible work arrangement that allows for remote work
ASSUMPTION: The remote work arrangement provides flexibility and work-life balance, while occasional travel may be required for on-site collaboration and meetings.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-depth interview with the Planning and Production teams
- Final interview with senior leadership
- Background check and onboarding
Key Assessment Areas:
- Technical writing and editing skills
- Project management experience and skills
- Understanding of Samsung products and consumer electronics
- Ability to work collaboratively with various teams
- Adaptability to a fast-paced, changing environment
Application Tips:
- Tailor your resume to highlight relevant skills and experiences for this role
- Prepare a cover letter that demonstrates your understanding of the role and your fit with the company's culture
- Be ready to discuss your experience with project management, technical writing, and consumer electronics
- Showcase your ability to work independently and manage multiple tasks
ATS Keywords: Content Planning, Technical Writing, Project Management, SEO Principles, Brightedge, Consumer Electronics, Time Management, Organizational Skills, Verbal Communication, Written Communication, Research Skills
ASSUMPTION: The interview process will assess your technical skills, project management experience, and cultural fit with the company.
🛠️ Tools & Technologies
- Microsoft Office (Project, Excel, PowerPoint, Word)
- Brightedge (for SEO analysis and reporting)
- Samsung product knowledge and Android Operating Systems
ASSUMPTION: Familiarity with these tools and technologies is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Relentless passion for elevating consumers, team members, and clients
- Identifying opportunities in every challenge
- Working side-by-side with brands to guarantee success
Work Style:
- Collaborative and team-oriented
- Adaptable to a fast-paced, changing environment
- Results-driven and self-motivated
- Strong communication and interpersonal skills
Self-Assessment Questions:
- How do you handle working on multiple projects simultaneously, and how do you prioritize your tasks?
- Can you provide an example of a time when you had to adapt to a significant change in a project or work environment?
- How do you ensure the accuracy and quality of your work when faced with tight deadlines?
ASSUMPTION: Candidates who demonstrate a strong fit with the company's values and work style will be most successful in this role.
⚠️ Potential Challenges
- Managing multiple projects and deadlines simultaneously
- Adapting to changes in project scope or priorities
- Working collaboratively with various teams and stakeholders
- Occasional travel to Samsung offices for on-site collaboration and meetings
ASSUMPTION: These challenges require strong project management, communication, and adaptability skills.
📈 Similar Roles Comparison
- Content Strategist: Focuses on developing and executing content strategies, while this role involves more project management and technical writing
- SEO Specialist: Concentrates on optimizing content for search engines, whereas this role requires a broader understanding of SEO principles and content planning
- Project Manager: Typically oversees project timelines and resources, while this role involves more content creation and technical writing
ASSUMPTION: This role combines elements of content planning, project management, and technical writing, making it unique within the industry.
📝 Sample Projects
- Updating user manuals and FAQs for Samsung's latest product releases
- Collaborating with subject matter experts to create new content based on user feedback and market trends
- Reviewing and optimizing existing content to improve search engine rankings and user experience
ASSUMPTION: These sample projects demonstrate the variety of tasks and responsibilities within this role.
❓ Key Questions to Ask During Interview
- Can you describe the typical workflow for content planning and production in this role?
- How does this role collaborate with the Planning and Production teams, as well as other internal teams?
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
- How does this role support the company's overall mission and values?
- What opportunities are there for professional development and growth within the company?
ASSUMPTION: Asking thoughtful questions demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant skills and experiences for this role
- Prepare a cover letter that demonstrates your understanding of the role and your fit with the company's culture
- Be ready to discuss your experience with project management, technical writing, and consumer electronics during the interview
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
