📌 Core Information
🔹 Job Title: Samsung Content Planning and Production Specialist
🔹 Company: 2020 Companies
🔹 Location: Plano, Texas, United States
🔹 Job Type: Full-Time
🔹 Category: Advertising & Marketing
🔹 Date Posted: April 18, 2025
🔹 Experience Level: Intermediate (2-5 years)
🔹 Remote Status: On-site (Plano, TX)
🚀 Job Overview
Key aspects of this role include:
- Reviewing and updating technical support content for Samsung products
- Acting as a project planner for content revisions based on user feedback
- Collaborating with various internal teams and stakeholders
- Ensuring content accuracy and effectiveness
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to work in a fast-paced environment. Familiarity with Samsung products and Android Operating Systems is beneficial.
📋 Key Responsibilities
✅ Review and update technical support content for Samsung products
✅ Act as a project planner for content revisions based on user feedback
✅ Collaborate with internal teams and stakeholders to ensure content accuracy and effectiveness
✅ Conduct research for content projects to understand and create content that accurately answers the topic
✅ Participate, manage, and report on assigned special projects
✅ Create and update support content based on Planning Audits and feedback
✅ Prioritize and execute tasks in a fast-paced, changing environment
✅ Adhere to standards set by other teams for the presentation of content
✅ Communicate with product support teams to report any missing resources
ASSUMPTION: This role may require occasional travel to Samsung offices and working with teams across different time zones.
🎯 Required Qualifications
Education: College or technical college degree, or equivalent experience – (English, communication, IT, Computer Science)
Experience: 3+ years of technical customer support experience (Preferred), 1-2 years of project manager experience (Preferred)
Required Skills:
- Strong technical writing and editing skills
- Exceptional skills in Microsoft Office, including Project, Excel, PowerPoint, and Word
- Powerful time management and organizational skills
- Understanding of Android Operating Systems
- Excellent verbal and written communication skills
- Consumer electronics product knowledge required
Preferred Skills:
- Proficiency in using Brightedge
- SEO knowledge
ASSUMPTION: Candidates with experience in content planning, project management, or a related field may be given preference.
💰 Compensation & Benefits
Salary Range: $22.95 per hour, paid weekly
Benefits:
- Health, Dental, and Vision benefits
- 401K Program with matching
- Paid Time Off
- Paid Holidays
- Scholarship opportunities for employees and direct family members
- Employee Assistance Program
- Leadership Development Program
Working Hours: Full-time, 40 hours per week
ASSUMPTION: Salary range is based on the provided information and may vary depending on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Advertising Services
Company Size: 10,001+ employees (Large enterprise)
Founded: 1991
Company Description:
- 2020 Companies is one of the premier outsourced sales and marketing agencies in the United States
- They specialize in launching new products, penetrating new consumer segments, and executing sales and marketing strategies
- Each year, they deliver over 25 million in-person impressions and generate nearly $10 billion in client revenue
Company Specialties:
- Best Buy Approved Provider
- Sales and Marketing
- Product Demonstration
- Training
- Assisted Sales
- Merchandising
- Staffing
- Recruiting
- Consumer Engagement and Activations
- Brand Advocacy
- Event Marketing
- Retail Marketing
- Experiential Marketing
- Product Launch Marketing
- Product Demo Marketing
- Display Installation
- Product Sampling
- Talent Agency
Company Website: www.2020companies.com
ASSUMPTION: 2020 Companies works with a wide range of clients, from the top of the Fortune 500 to smaller companies ready to expand their market share.
📊 Role Analysis
Career Level: Intermediate (2-5 years of experience)
Reporting Structure: This role reports to the Planning Product Manager(s) and Publishing Analyst
Work Arrangement: On-site, with the ability to travel to Samsung offices as necessary
Growth Opportunities:
- Potential career progression into senior planning or management roles
- Opportunities to work on diverse projects across various Samsung product categories
- Chance to develop skills in project management, content planning, and SEO
ASSUMPTION: This role offers opportunities for professional growth and development within the company.
🌍 Location & Work Environment
Office Type: Corporate office environment
Office Location(s): Samsung Electronics America - Plano, TX 75023
Geographic Context:
- Plano, Texas, is located in the Dallas-Fort Worth metro area
- The office is situated near major highways, providing easy access
- The area offers a mix of urban and suburban living options
Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM, with a one-hour lunch break
ASSUMPTION: The work environment is dynamic, fast-paced, and collaborative, with a focus on teamwork and meeting deadlines.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-person or virtual interview with the planning team
- Background check and reference check
- Job offer and onboarding
Key Assessment Areas:
- Technical writing and editing skills
- Project management skills
- Understanding of Samsung products and Android Operating Systems
- Ability to work in a fast-paced environment
- Communication and collaboration skills
Application Tips:
- Highlight relevant experience and skills in your resume, focusing on technical writing, project management, and customer support
- Prepare examples of your technical writing and editing work to showcase during the interview
- Research Samsung products and be prepared to discuss your understanding of their features and issues affecting customer experience
- Demonstrate your ability to work in a collaborative, team-based environment
ATS Keywords: Technical Writing, Editing, Project Management, Samsung, Android, Customer Support, SEO, Brightedge
ASSUMPTION: The interview process may include assessments of your technical skills, as well as behavioral and situational interviews to evaluate your fit for the role and the company culture.
🛠️ Tools & Technologies
- Microsoft Office Suite (Project, Excel, PowerPoint, Word)
- Brightedge (for SEO analysis and keyword research)
- Samsung product knowledge and documentation
ASSUMPTION: Familiarity with additional tools and technologies may be required based on the specific projects and teams you work with.
👔 Cultural Fit Considerations
Company Values:
- Passion for elevating consumers, team members, and clients
- Relentless pursuit of success
- Collaboration and teamwork
- Flexibility and adaptability
- Continuous learning and improvement
Work Style:
- Dynamic and fast-paced
- Collaborative and team-oriented
- Focus on meeting deadlines and exceeding client expectations
- Opportunities for professional growth and development
Self-Assessment Questions:
- Do you have strong technical writing and editing skills?
- Are you comfortable working in a fast-paced, collaborative environment?
- Do you have experience with project management and customer support?
- Are you familiar with Samsung products and Android Operating Systems?
- Can you demonstrate your ability to work independently and manage multiple tasks?
ASSUMPTION: Candidates who align with the company's values and work style will be more likely to succeed in this role.
⚠️ Potential Challenges
- Working with a wide range of internal teams and stakeholders may require strong communication and collaboration skills
- The fast-paced nature of the role may present time management and organizational challenges
- Occasional travel to Samsung offices may be required, which could disrupt personal schedules
- Keeping up with the latest Samsung products, features, and issues affecting customer experience may require continuous learning and adaptation
ASSUMPTION: These challenges can be overcome with strong organizational skills, adaptability, and a commitment to continuous learning and improvement.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on content planning and production for Samsung products, rather than general content creation or marketing
- Industry-specific context: The advertising and marketing industry is dynamic and fast-paced, with a strong focus on collaboration and teamwork
- Career path comparison: This role offers opportunities for professional growth and development within the company, with potential career progression into senior planning or management roles
ASSUMPTION: This role is unique in its focus on Samsung products and the specific requirements of the company's clients.
📝 Sample Projects
- Updating technical support content for the latest Samsung Galaxy smartphone release
- Collaborating with the planning team to identify and address content gaps for Samsung smart home appliances
- Researching and creating new content for emerging market Samsung products
ASSUMPTION: These sample projects illustrate the variety of tasks and responsibilities associated with this role.
❓ Key Questions to Ask During Interview
- What are the most common challenges faced by the content planning and production team, and how are they addressed?
- How does this role collaborate with other teams and stakeholders within the company?
- What opportunities are there for professional growth and development within the company?
- How does the company support work-life balance for its employees?
- What is the company's approach to diversity, equity, and inclusion?
ASSUMPTION: Asking these questions demonstrates your interest in the role and the company, and helps you make an informed decision about your application.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through 2020 Companies' careers page
- Tailor your resume to highlight relevant experience and skills, focusing on technical writing, project management, and customer support
- Prepare a cover letter that explains your interest in the role and the company
- Prepare examples of your technical writing and editing work to showcase during the interview
- Research Samsung products and be prepared to discuss your understanding of their features and issues affecting customer experience
- Follow up with the hiring manager one week after submitting your application to inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
