📌 Core Information
🔹 Job Title: Samsung Content Planning and Production Specialist
🔹 Company: 2020 Companies
🔹 Location: Ridgefield Park, New Jersey
🔹 Job Type: Full-Time
🔹 Category: Advertising Services
🔹 Date Posted: April 18, 2025
🔹 Experience Level: Intermediate (2-5 years)
🔹 Remote Status: Hybrid (must reside in SC, TX, or NJ)
🚀 Job Overview
Key aspects of this role include:
- Reviewing and updating technical support content for Samsung products
- Acting as a project planner for content revisions based on user feedback
- Collaborating with internal teams to ensure content accuracy and effectiveness
- Working with various product categories, including mobile devices, wearables, tablets, home appliances, and consumer electronics
- Supporting content across all mobile carriers, retailers, and emerging market products
ASSUMPTION: This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced, changing environment.
📋 Key Responsibilities
✅ Review and update technical support content for Samsung products
✅ Act as a project planner for content revisions based on user feedback
✅ Collaborate with internal teams to ensure content accuracy and effectiveness
✅ Conduct research for content projects to understand and create content that accurately answers the topic
✅ Participate, manage, and report on assigned special projects
✅ Create and update support content based on Planning Audits and feedback
✅ Prioritize and execute tasks in a fast-paced, changing environment
✅ Adhere to standards set by other teams for the presentation of content
✅ Communicate with product support teams to report any missing resources
ASSUMPTION: This role may require occasional travel to Samsung offices and may involve working with teams across different time zones.
🎯 Required Qualifications
Education: College or technical college degree in English, communication, IT, Computer Science, or a related field
Experience: 3+ years of technical customer support experience (Preferred), 1-2 years of project manager experience (Preferred)
Required Skills:
- Strong technical writing and editing skills
- Exceptional skills in Microsoft Office, including Project, Excel, PowerPoint, and Word
- Powerful time management and organizational skills
- Understanding of Android Operating Systems
- Excellent verbal and written communication skills
- Consumer electronics product knowledge required
Preferred Skills:
- Proficiency in using Brightedge
- SEO principles understanding
- Keyword research and analysis experience
ASSUMPTION: Candidates with experience in content planning, production, or a related field may be given preference.
💰 Compensation & Benefits
Salary Range: $22.95 per hour (paid weekly)
Benefits:
- Health/Dental/Vision benefits
- 401K Program with matching
- Paid Time Off
- Paid Holidays
- Scholarship opportunities for employees and direct family members
- Employee Assistance Program
- Leadership Development Program
Working Hours: Full-time, 40 hours per week
ASSUMPTION: Salary and benefits may be subject to change based on company policies and market conditions.
📌 Applicant Insights
🔍 Company Context
Industry: Advertising Services, specializing in brand activation, retail, and direct sales marketing
Company Size: 10,001+ employees, with a large network of team members across the United States
Founded: 1991, with over 30 years of experience in the industry
Company Description:
- 2020 Companies is one of the premier outsourced sales and marketing agencies in the United States
- They work with clients to launch new products, penetrate new consumer segments, and execute sales and marketing strategies
- Their initiatives deliver a better return on investment for clients and retailers alike
Company Specialties:
- Best Buy Approved Provider
- Sales and Marketing
- Product Demonstration
- Training
- Assisted Sales
- Merchandising
- Staffing
- Recruiting
- Consumer Engagement and Activations
- Brand Advocacy
- Event Marketing
- Retail Marketing
- Experiential Marketing
- Product Launch Marketing
- Product Demo Marketing
- Display Installation
- Product Sampling
- Talent Agency
Company Website: 2020companies.com
ASSUMPTION: 2020 Companies works with a wide range of clients, from the top of the Fortune 500 to smaller companies ready to expand their market share.
📊 Role Analysis
Career Level: Intermediate, with opportunities for growth and development
Reporting Structure: This role reports to the Planning Product Manager(s) and Publishing Analyst
Work Arrangement: Hybrid, with the ability to work remotely from SC, TX, or NJ, and occasional travel to Samsung offices
Growth Opportunities:
- Potential career progression into senior roles within the Planning and Production teams
- Opportunities to work on high-profile projects and gain experience with a wide range of Samsung products
- Access to training and development programs, such as the AMPLIFY training program
ASSUMPTION: This role offers opportunities for professional growth and development within the company.
🌍 Location & Work Environment
Office Type: Hybrid, with the ability to work remotely from SC, TX, or NJ, and occasional travel to Samsung offices
Office Location(s): Ridgefield Park, New Jersey (Samsung Electronics America - Ridgefield Park, NJ 07660)
Geographic Context:
- Ridgefield Park is located in Bergen County, New Jersey
- The area offers a mix of urban and suburban living, with easy access to New York City
- The region is home to a diverse range of industries, including technology, finance, and healthcare
Work Schedule: Full-time, 40 hours per week, with a 24-hour TAT for Feedback response
ASSUMPTION: The work environment may require flexibility and adaptability to changing priorities and deadlines.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background check and reference check
- Job offer
Key Assessment Areas:
- Technical writing and editing skills
- Project management skills
- Understanding of Samsung products and Android operating systems
- Ability to work effectively in a fast-paced, changing environment
- Communication and interpersonal skills
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Demonstrate your understanding of Samsung products and Android operating systems in your application materials
- Showcase your ability to work effectively in a fast-paced, changing environment by providing examples of relevant experiences
ATS Keywords: Technical writing, editing, project management, Samsung products, Android operating systems, fast-paced environment, communication skills
ASSUMPTION: The application process may vary depending on the specific needs of the company and the role.
🛠️ Tools & Technologies
- Microsoft Office Suite (Project, Excel, PowerPoint, Word)
- Brightedge (for SEO analysis and reporting)
- Samsung product knowledge and Android operating systems understanding
ASSUMPTION: Familiarity with additional tools and technologies may be required based on the specific needs of the role.
👔 Cultural Fit Considerations
Company Values:
- Relentless passion for elevating consumers, team members, and clients
- Identifying opportunities in every challenge and working side-by-side with brands to guarantee success
- Delivering over 25 million in-person impressions and generating nearly $10 billion in client revenue each year
Work Style:
- Team-oriented and collaborative
- Flexible and adaptable to changing priorities and deadlines
- Results-driven and focused on delivering a better return on investment for clients and retailers
Self-Assessment Questions:
- Do you have a strong understanding of Samsung products and Android operating systems?
- Are you comfortable working in a fast-paced, changing environment?
- Do you possess strong technical writing and editing skills?
- Are you able to work effectively in a team and collaborate with internal teams to ensure content accuracy and effectiveness?
ASSUMPTION: Candidates who align with the company's values and work style may be a better fit for this role.
⚠️ Potential Challenges
- Working with a wide range of Samsung products and product categories may require a steep learning curve
- Occasional travel to Samsung offices may be required, which could disrupt personal schedules and routines
- Working in a fast-paced, changing environment may present challenges in maintaining work-life balance
- Collaborating with internal teams and external stakeholders may require strong communication and interpersonal skills
ASSUMPTION: These challenges can be mitigated by strong organizational skills, adaptability, and effective communication.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on Samsung products and Android operating systems
- Industry-specific context: The advertising services industry is highly competitive and dynamic, requiring adaptability and continuous learning
- Career path comparison: This role offers opportunities for professional growth and development within the company
ASSUMPTION: This role may be suitable for candidates with experience in content planning, production, or a related field, as well as those with a strong understanding of Samsung products and Android operating systems.
📝 Sample Projects
- Updating technical support content for a new Samsung smartphone release
- Collaborating with internal teams to create and launch a new content campaign for Samsung wearables
- Conducting research for a content project to understand and create content that accurately answers user queries about Samsung home appliances
ASSUMPTION: These sample projects demonstrate the range of responsibilities and tasks associated with this role.
❓ Key Questions to Ask During Interview
- Can you describe the typical workflow for content planning and production in this role?
- How does this role collaborate with internal teams and external stakeholders to ensure content accuracy and effectiveness?
- What opportunities are there for professional growth and development within the company?
- How does the company support work-life balance for employees in this role?
- What is the typical timeline for feedback response in this role?
ASSUMPTION: Asking these questions can help you better understand the role, the company culture, and the expectations for this position.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare examples of your technical writing and editing skills, as well as any relevant projects or experiences
- Follow up with the hiring manager within one week of submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
