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📌 Core Information

🔹 Job Title: Customer Service Assistant - Customer Service Department

🔹 Company: dm-drogerie markt

🔹 Location: Bosnia and Herzegovina

🔹 Job Type: Full-time

🔹 Category: Retail

🔹 Date Posted: July 7, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Daily communication with customers within the customer service department and social media
• Coordination of work within the customer service department
• Coordination of the development of new functionalities to improve customer service operations
• International collaboration with partners and colleagues
• Work with various tools for handling customer inquiries

ASSUMPTION: This role requires strong communication skills and the ability to work independently in a dynamic environment. Familiarity with customer service processes and tools is beneficial.

📋 Key Responsibilities

✅ Daily communication with customers within the customer service department and social media

✅ Coordination of work within the customer service department

✅ Coordination of the development of new functionalities to improve customer service operations

✅ International collaboration with partners and colleagues

✅ Work with various tools for handling customer inquiries

ASSUMPTION: The role involves handling a high volume of customer inquiries, requiring strong organizational skills and the ability to multitask.

🎯 Required Qualifications

Education: Minimum high school education (SSS/IV)

Experience: Previous experience in direct customer communication and/or customer service is required.

Required Skills:

• Excellent knowledge of the German language in speaking and writing
• Excellent communication skills in speaking and writing
• Independence and responsibility in task completion
• Strong organizational skills, communicativeness, and adaptability
• Proficiency in using MS Office (Word, Excel, PowerPoint)
• Valid driver's license category B

Preferred Skills:

• Experience in crisis communication

ASSUMPTION: Proficiency in the German language is crucial for this role due to the international nature of the company and the customer base.

💰 Compensation & Benefits

Salary Range: The salary range for this role is not provided. However, dm-drogerie markt offers above-average salaries and a 13th salary. The exact salary range is subject to negotiation and depends on the candidate's qualifications and experience.

Benefits:

• Above Average Salary
• 13th Salary
• Work-Life Balance
• Health Services at Discounted Prices

Working Hours: Full-time position with standard working hours. The exact schedule is subject to the company's needs and may vary.

ASSUMPTION: The salary range is estimated based on industry standards for entry-level retail positions in Bosnia and Herzegovina.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, specifically in the drugstore sector. dm-drogerie markt is one of the leading drugstore chains in Europe, with a strong presence in Germany and other countries.

Company Size: With over 60,000 employees, dm-drogerie markt is a large company that offers numerous opportunities for professional growth and development.

Founded: dm-drogerie markt was founded in 1973 and has since grown to become a major player in the retail industry.

Company Description:

• dm-drogerie markt is committed to acting in the interest of people, engaging employees, and fostering a culture of innovation and collaboration.
• The company offers a wide range of products and services, focusing on health, beauty, and well-being.
• dm-drogerie markt is dedicated to sustainability and social responsibility, implementing eco-friendly practices and supporting various social causes.

Company Specialties:

• Retail
• Information Technology
• Logistics
• Education and Training
• Marketing
• IT and Tech

Company Website: dm-jobs.de

ASSUMPTION: dm-drogerie markt is a well-established company with a strong brand and a commitment to social responsibility, making it an attractive employer in the retail industry.

📊 Role Analysis

Career Level: Entry-level position with opportunities for growth and development within the company.

Reporting Structure: The role reports directly to the customer service department manager.

Work Arrangement: On-site work arrangement with the possibility of hybrid or remote work, depending on the company's policies and the candidate's qualifications.

Growth Opportunities:

• Professional development and training opportunities within the company
• Career progression to management or specialist roles within the customer service department
• International career opportunities within the dm-drogerie markt group

ASSUMPTION: This role offers a solid foundation for a career in customer service and retail, with opportunities for growth and development within the company.

🌍 Location & Work Environment

Office Type: Modern office environment with state-of-the-art technology and ergonomic workstations.

Office Location(s): The role is based in Bosnia and Herzegovina, with the possibility of working in other dm-drogerie markt locations depending on the company's needs.

Geographic Context:

• Bosnia and Herzegovina is located in Southeastern Europe, with a mild Mediterranean climate and a rich cultural heritage.
• The country offers a low cost of living compared to other European countries, making it an attractive location for expats and locals alike.
• The job market in Bosnia and Herzegovina is diverse, with opportunities in various industries, including retail.

Work Schedule: Standard full-time working hours, with the possibility of flexible scheduling depending on the company's needs and the candidate's qualifications.

ASSUMPTION: The work environment at dm-drogerie markt is modern and ergonomically designed to promote productivity and employee well-being.

💼 Interview & Application Insights

Typical Process:

• Online application submission through the dm-jobs.de website
• Phone or video screening to assess communication skills and cultural fit
• In-person or virtual interview with the hiring manager and/or team members to discuss the role and company culture
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Communication skills and language proficiency in German
• Customer service experience and problem-solving skills
• Cultural fit and alignment with company values
• Adaptability and willingness to learn

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your proficiency in German by including relevant language skills in your application materials
• Prepare for behavioral interview questions that focus on your customer service experience and problem-solving skills
• Research dm-drogerie markt and the retail industry to show your enthusiasm and understanding of the company and its mission

ATS Keywords: Customer communication, crisis communication, German language, communication skills, independence, responsibility, organizational skills, computer skills, MS Office, driver's license

ASSUMPTION: The application process at dm-drogerie markt is designed to assess the candidate's communication skills, customer service experience, and cultural fit with the company.

🛠️ Tools & Technologies

• MS Office (Word, Excel, PowerPoint)
• Customer relationship management (CRM) software
• Various tools for handling customer inquiries

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the company's needs and the candidate's qualifications.

👔 Cultural Fit Considerations

Company Values:

• Acting in the interest of people
• Engaging employees and fostering a culture of innovation and collaboration
• Commitment to sustainability and social responsibility

Work Style:

• Dynamic and fast-paced work environment
• Strong focus on customer service and satisfaction
• International collaboration and communication

Self-Assessment Questions:

• Do you have excellent communication skills in German and English?
• Are you able to work independently and multitask in a dynamic environment?
• Do you share dm-drogerie markt's commitment to acting in the interest of people and fostering a culture of innovation and collaboration?

ASSUMPTION: Cultural fit at dm-drogerie markt is essential for success in this role, as the company values strong communication skills, innovation, and collaboration.

⚠️ Potential Challenges

• High volume of customer inquiries may require working overtime or on weekends
• International collaboration may involve working with diverse teams and navigating cultural differences
• Fast-paced work environment may require adaptability and quick decision-making
• Language barriers may pose challenges in communicating with customers and colleagues

ASSUMPTION: These challenges can be overcome with strong communication skills, cultural sensitivity, and adaptability.

📈 Similar Roles Comparison

• Customer Service Representative - Retail
• Similar responsibilities and required skills
• Different work environment and company culture
• Potential for career growth within the retail industry
• Customer Service Specialist - Call Center
• Similar responsibilities and required skills
• Different work environment and communication channels
• Potential for career growth within the call center industry
• Customer Service Manager - Retail
• Similar responsibilities and required skills
• Different role focus and leadership requirements
• Potential for career growth within the retail industry

ASSUMPTION: This role offers a unique combination of customer service experience and international collaboration, with opportunities for career growth within the retail industry.

📝 Sample Projects

• Developing and implementing a new customer service process to improve efficiency and customer satisfaction
• Collaborating with international partners to expand customer service offerings
• Creating and delivering customer service training materials for new employees

ASSUMPTION: These sample projects demonstrate the role's focus on innovation, collaboration, and customer service.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I prepare for them?
• How does dm-drogerie markt support the professional development and growth of its employees?
• What are the key priorities for this role in the first 90 days?
• How does dm-drogerie markt foster a culture of innovation and collaboration?
• What are the opportunities for international collaboration and career growth within the company?

ASSUMPTION: These interview questions demonstrate the candidate's interest in the role, the company, and their long-term career goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the dm-jobs.de website
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare for the interview by researching dm-drogerie markt and the retail industry, and practicing your communication skills in German
• Follow up with the hiring manager after the interview to express your interest in the role and ask any remaining questions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.