📌 Core Information
🔹 Job Title: SAS Change Communications Manager, SAS T3PO
🔹 Company: Amazon
🔹 Location: Austin, TX & Seattle, WA
🔹 Job Type: On-site
🔹 Category: Software Development
🔹 Date Posted: April 23, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Not remote
🚀 Job Overview
Key aspects of this role include:
- Developing and executing internal communications strategy to enhance the Account Manager (AM) experience
- Guiding sellers through organizational changes with clear and effective communication
- Establishing data-driven approaches to measure communication effectiveness
- Partnering with external and adjacent organizations to leverage best practices
- Acting as a strategic communications leader, providing counsel to senior stakeholders
ASSUMPTION: This role requires a balance of strategic thinking and tactical execution, with a focus on driving change through effective communication.
📋 Key Responsibilities
✅ Develop and execute the internal communications strategy to improve the AM experience and guide sellers through change
✅ Establish standardized reporting and dashboards to track the performance and effectiveness of AM-facing communications
✅ Leverage data and AM feedback to continuously optimize and improve Amazon's communication strategy
✅ Partner with external and adjacent organizations to leverage best practices and deliver high-quality, scalable communications
✅ Act as a strategic communications leader, providing counsel and thought leadership to senior stakeholders and influencing go-to-market plans for broader Amazon teams
✅ Manage the AM-facing communication channels for the SAS organization (email distributions, email moderation, meeting announcements, Slack channels, etc.)
✅ In alignment with the SAS marketing team, ensure consistent brand voice and quality across all communication channels by reviewing and approving communications to maintain standards
ASSUMPTION: This role requires strong written communication skills, attention to detail, and the ability to manage multiple communication channels effectively.
🎯 Required Qualifications
Education: Bachelor's degree in Communications, Journalism, Marketing, or a related field
Experience: 5-10 years of experience in strategic communications, with a focus on internal communications and organizational change
Required Skills:
- Proven track record of developing and executing successful internal communications strategies
- Excellent written communication skills, with meticulous attention to detail
- Strong stakeholder management skills, with the ability to influence senior leaders
- Data-driven approach to measuring communication effectiveness
- Ability to manage multiple communication channels and projects simultaneously
Preferred Skills:
- Experience with Amazon's internal communication tools and platforms
- Familiarity with the SAS organization and its internal communications landscape
ASSUMPTION: The ideal candidate will have a deep understanding of strategic communications principles and a strong ability to adapt to dynamic situations.
💰 Compensation & Benefits
Salary Range: $120,000 - $180,000 per year (based on experience level and location)
Benefits:
- Comprehensive health, dental, and vision insurance
- 401(k) matching and other retirement benefits
- Generous paid time off and parental leave
- Employee discounts and other perks
Working Hours: Full-time, typically Monday through Friday, with some flexibility for remote work
ASSUMPTION: The salary range provided is an estimate based on industry standards for this role, experience level, and location. Actual compensation may vary based on individual qualifications and Amazon's internal compensation structure.
📌 Applicant Insights
🔍 Company Context
Industry: Amazon operates in the e-commerce, retail, and software development industries, with a focus on customer obsession, innovation, and operational excellence
Company Size: Amazon is a large, multinational corporation with over 10,000 employees, providing ample opportunities for career growth and development
Founded: Amazon was founded in 1994 by Jeff Bezos and is headquartered in Seattle, Washington
Company Description:
- Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking
- The company is driven by the excitement of building technologies, inventing products, and providing services that change lives
- Amazon's mission is to be Earth's most customer-centric company
Company Specialties:
- E-commerce
- Retail
- Operations
- Software development
- Cloud computing (Amazon Web Services)
- Artificial intelligence and machine learning (Alexa, Amazon Go, etc.)
Company Website: Amazon.com
ASSUMPTION: Amazon's large size and diverse range of products and services provide numerous opportunities for career growth and development within the company.
📊 Role Analysis
Career Level: This role is at the manager level, with opportunities for career progression within Amazon's communications department or related fields
Reporting Structure: The SAS Change Communications Manager reports directly to the Senior Manager of SAS Communications
Work Arrangement: This role is on-site, with some flexibility for remote work as needed
Growth Opportunities:
- Progression to a senior-level role within Amazon's communications department
- Expansion into related fields, such as public relations, marketing, or human resources
- Opportunities to work on high-impact projects and initiatives within Amazon's broader organization
ASSUMPTION: The ideal candidate will have a strong desire to grow and develop within Amazon's communications department and the broader organization.
🌍 Location & Work Environment
Office Type: Amazon's offices are modern, collaborative workspaces designed to foster innovation and creativity
Office Location(s): Austin, TX & Seattle, WA
Geographic Context:
- Both Austin and Seattle offer vibrant tech scenes, with numerous opportunities for professional networking and growth
- Both cities have a high cost of living, with Austin being slightly more affordable than Seattle
- Both cities offer a mix of urban and outdoor activities, with access to parks, museums, and cultural events
Work Schedule: Full-time, typically Monday through Friday, with some flexibility for remote work
ASSUMPTION: The ideal candidate will be comfortable working in a fast-paced, dynamic environment and be able to adapt to changes quickly.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with a member of the HR team
- In-depth interview with the hiring manager and/or other team members
- Final interview with the senior leader or panel of senior leaders
Key Assessment Areas:
- Strategic thinking and problem-solving skills
- Communication and presentation skills
- Stakeholder management and influencing skills
- Data-driven approach to decision-making
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Be prepared to discuss your approach to internal communications and organizational change
- Demonstrate your ability to think strategically and execute tactically
ATS Keywords: Internal Communications, Strategic Communications, Organizational Change, Stakeholder Management, Data-Driven Approach, Amazon, SAS, T3PO
ASSUMPTION: The ideal candidate will have a strong understanding of Amazon's internal communication tools and platforms, as well as the SAS organization and its internal communications landscape.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Gmail, Google Docs, Google Sheets, Google Slides)
- Project management tools (Asana, Trello, Jira)
- Communication and collaboration tools (Slack, Microsoft Teams)
- Data visualization tools (Tableau, Power BI)
ASSUMPTION: The ideal candidate will have experience with Amazon's internal communication tools and platforms, as well as relevant industry-standard software.
👔 Cultural Fit Considerations
Company Values:
- Customer obsession
- Invent and simplify
- Bias for action
- Frugality
- Ownership
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