📌 Core Information
🔹 Job Title: Self Service Campaign and Creative Manager, Amazon Advertising
🔹 Company: Amazon
🔹 Location: Sarapiquí, Heredia, Costa Rica
🔹 Job Type: On-site
🔹 Category: Advertising & Marketing
🔹 Date Posted: April 30, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing end-to-end workflow for self-service advertising customers
- Providing creative support and guidance
- Collaborating with cross-functional teams
- Handling ambiguous situations and tight turnarounds
ASSUMPTION: This role requires strong problem-solving skills, adaptability, and effective communication to manage various advertising customer needs and cross-functional relationships.
📋 Key Responsibilities
✅ Own the end-to-end workflow for self-service advertising customers, from initial outreach to ongoing support
✅ Deliver workshops and training sessions to educate advertising customers on platform capabilities and Amazon's Ad policy requirements
✅ Research resources, assemble information, and execute against timelines to ensure creative approval
✅ Manage cross-functional relationships with advertising customers, account teams, PSC’s, moderation, policy, and design teams
✅ Contribute to process improvement projects as needed
ASSUMPTION: This role may involve supporting various categories/verticals based on business needs and may require occasional process improvement or project work.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Business, or a related field
Experience: 2-5 years of experience in advertising, marketing, or a related field
Required Skills:
- Proven experience in campaign management or a related role
- Strong communication and interpersonal skills
- Ability to handle ambiguous situations and tight turnarounds
- Familiarity with Amazon's Ad platform and policies
- Proficiency in Microsoft Office Suite
Preferred Skills:
- Experience with creative tools (e.g., Adobe Creative Suite, Sketch, Figma)
- Fluency in additional languages
- Experience working with cross-functional teams
ASSUMPTION: While not explicitly stated, experience in self-service advertising or customer success roles would be beneficial for this position.
💰 Compensation & Benefits
Salary Range: Based on market research, the estimated salary range for this role in Costa Rica is ₡6,000,000 - ₡8,000,000 per year (approximately $10,500 - $14,000 USD).
Benefits:
- Health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Employee discounts on Amazon products
Working Hours: Full-time, 40 hours per week, with flexible scheduling and occasional overtime as needed
ASSUMPTION: The provided salary range is an estimate based on market research and may vary depending on factors such as experience, skills, and cost of living.
📌 Applicant Insights
🔍 Company Context
Industry: E-commerce & Retail
Company Size: 10,000+ employees
Founded: 1994
Company Description:
- Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking.
- The company is driven by the excitement of building technologies, inventing products, and providing services that change lives.
- Amazon's mission is to be Earth's most customer-centric company.
Company Specialties:
- E-commerce
- Retail
- Operations
- Internet
Company Website: Amazon.com
ASSUMPTION: Amazon's large size and diverse operations may offer numerous growth opportunities and career paths for employees.
📊 Role Analysis
Career Level: Mid-level
Reporting Structure: This role may report to a Senior Manager or Director within the Amazon Advertising team.
Work Arrangement: On-site, with the possibility of occasional remote work for specific tasks or meetings.
Growth Opportunities:
- Potential career progression to Senior Manager or Director roles within Amazon Advertising
- Opportunities to work on special projects or process improvement initiatives
- Possibility to gain experience in various categories/verticals and expand skillset
ASSUMPTION: As a mid-level role, this position offers opportunities for career growth and development within Amazon's expansive organization.
🌍 Location & Work Environment
Office Type: Corporate office environment
Office Location(s): Sarapiquí, Heredia, Costa Rica
Geographic Context:
- Sarapiquí is located in the Heredia province of Costa Rica, approximately 45 minutes north of the capital, San José.
- The area is known for its lush rainforests, wildlife, and eco-tourism activities.
- Costa Rica offers a tropical climate, with temperatures ranging from 75°F to 85°F (24°C to 29°C) year-round.
Work Schedule: Standard office hours, with flexibility for occasional remote work or adjusted hours as needed
ASSUMPTION: The office location in Sarapiquí may offer a more relaxed and nature-focused work environment compared to larger urban centers.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video screening with the hiring manager
- In-person or virtual interview with the hiring team
- Final interview with the director or another senior leader
Key Assessment Areas:
- Problem-solving skills and adaptability
- Communication and interpersonal skills
- Familiarity with Amazon's Ad platform and policies
- Customer-centric mindset
Application Tips:
- Highlight relevant experience in advertising, marketing, or customer success roles
- Tailor your resume to emphasize skills and experiences mentioned in the job description
- Prepare examples of how you've handled ambiguous situations and tight turnarounds in previous roles
- Demonstrate your understanding of Amazon's company culture and customer-centric focus
ATS Keywords: Self-service advertising, campaign management, creative support, cross-functional teams, customer success, Amazon Advertising, advertising policies, process improvement
ASSUMPTION: As a large organization, Amazon may use Applicant Tracking Systems (ATS) to filter and rank applications based on relevant keywords and qualifications.
🛠️ Tools & Technologies
- Microsoft Office Suite
- Amazon Advertising Platform
- Creative tools (e.g., Adobe Creative Suite, Sketch, Figma)
ASSUMPTION: Familiarity with Amazon's Ad platform and relevant creative tools is essential for this role.
👔 Cultural Fit Considerations
Company Values:
- Customer obsession
- Passion for invention
- Commitment to operational excellence
- Long-term thinking
Work Style:
- Fast-paced and dynamic environment
- Collaborative and cross-functional teams
- Focus on customer-centric solutions
Self-Assessment Questions:
- Do you thrive in fast-paced, dynamic environments?
- Are you comfortable working with cross-functional teams and collaborating with various stakeholders?
- Do you have a strong customer-centric mindset and a passion for problem-solving?
ASSUMPTION: Amazon's company culture emphasizes customer obsession, innovation, and operational excellence, with a fast-paced and collaborative work environment.
⚠️ Potential Challenges
- Managing tight turnarounds and handling ambiguous situations may cause stress and require strong time management skills
- Working with cross-functional teams may present communication and collaboration challenges
- Occasional process improvement projects may require additional time and effort
- Adapting to Amazon's fast-paced and dynamic work environment may be challenging for some individuals
ASSUMPTION: These potential challenges are common to roles within Amazon Advertising and can be mitigated with strong communication, time management, and adaptability skills.
📈 Similar Roles Comparison
- Compared to other campaign management roles, this position places a stronger emphasis on creative support and customer success
- Within Amazon, this role is similar to other self-service advertising or customer success manager positions, but may have a greater focus on creative guidance and cross-functional collaboration
- Career progression may involve moving into senior management roles within Amazon Advertising or related fields
ASSUMPTION: This role offers a unique blend of campaign management, customer success, and creative support responsibilities, with opportunities for growth and development within Amazon's expansive organization.
📝 Sample Projects
- Developing and delivering a customized workshop for a new advertising customer, including detailed rejection dive deeps and tailored guidance on Amazon's Ad policy requirements
- Researching and assembling resources to address a complex creative rejection, ensuring a timely resolution and successful ad approval
- Collaborating with cross-functional teams to improve the self-service advertising onboarding process, resulting in increased customer satisfaction and campaign success
ASSUMPTION: These sample projects illustrate the range of responsibilities and required skills for the Self Service Campaign and Creative Manager role within Amazon Advertising.
❓ Key Questions to Ask During Interview
- Can you describe a typical day in the life of a Self Service Campaign and Creative Manager?
- How does this role collaborate with other teams within Amazon Advertising, such as account executives, moderation, and design teams?
- What opportunities are there for growth and development within Amazon's organization for someone in this role?
- How does Amazon support work-life balance for employees in this position?
- Can you provide an example of a recent process improvement project within Amazon Advertising, and how this role contributed to its success?
ASSUMPTION: Asking these questions can help applicants better understand the role's day-to-day responsibilities, work environment, and growth opportunities within Amazon's organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the Amazon Jobs portal
- Tailor your resume to highlight relevant experience in advertising, marketing, or customer success roles, as well as any skills or experiences mentioned in the job description
- Prepare a cover letter that demonstrates your understanding of Amazon's company culture and customer-centric focus, as well as your enthusiasm for the role
- If applicable, prepare examples of your creative work or portfolio to showcase your skills and experience
- Follow up with the hiring manager one week after submitting your application to inquire about the status of your application and reiterate your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
