Senior Account Manager

📌 Core Information

🔹 Job Title: Senior Account Manager

🔹 Company: Serko Ltd

🔹 Location: Dallas, Texas, United States

🔹 Job Type: Remote

🔹 Category: 💼 Account Management

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing a portfolio of customers to drive revenue growth.
• Leading relationships with partners and customers as a business owner.
• Attracting new customers and retaining existing clients.
• Expanding the footprint of Serko's platform in the North American market.

ASSUMPTION: The role likely involves cross-functional collaboration and strategic planning due to the importance of expanding market presence and driving growth.

📋 Key Responsibilities

✅ Drive the achievement of both short and long-term business goals through partner management.

✅ Conduct regular partner reviews and quarterly business reviews to track performance and plan improvements.

✅ Build and nurture trusted-advisor relationships to foster network expansion and growth.

✅ Engage with C-level and senior stakeholders to align strategies and foster long-term relationships.

✅ Negotiate and close renewal contracts, collaborating with internal teams and partners.

✅ Serve as the main contact for major service issues and customer escalations.

✅ Execute customer campaigns with the Marketing and Product teams.

✅ Retain customers' emotional preference and guide them through renewals.

✅ Deliver compelling product presentations and support onboarding processes.

✅ Develop customer success stories to build advocacy within the travel procurement community.

ASSUMPTION: The responsibilities imply a significant emphasis on relationship management and strategic negotiation skills to enhance customer loyalty and business growth.

🎯 Required Qualifications

Education: Not specified

Experience: Experience in a technology or SaaS business is required.

Required Skills:

• Partner Management
• Customer Management
• Understanding of Sales Targets and KPIs
• Customer Satisfaction

Preferred Skills:

• Negotiation Skills
• Strategic Relationships
• Data Analysis

ASSUMPTION: The qualifications emphasize a proactive, results-driven approach, essential for driving customer retention and expanding business opportunities.

💰 Compensation & Benefits

Salary Range: Not specified; likely based on experience and qualifications.

Benefits:

• Competitive base salary and discretionary incentive plan
• Access to learning & development platform
• Opportunities for career development

Working Hours: 40 hours per week

ASSUMPTION: The benefits reflect a commitment to professional growth and rewarding performance, which aligns with the core responsibilities of the role.

📌 Applicant Insights

🔍 Company Context

Industry: IT Services and IT Consulting

Company Size: 201-500 employees, indicating a medium-sized organization likely fostering innovation and agility.

Founded: 2007

Company Description:

• Integrated online travel platform
• Empowers companies to book and manage corporate travel
• Present in over 180 countries

Company Specialties:

• Online Booking Tool
• Travel Industry
• Corporate Travel

Company Website: http://www.serko.com

ASSUMPTION: The company’s global presence and innovative platform suggest potential for diverse experiences and professional growth.

📊 Role Analysis

Career Level: Senior-level position

Reporting Structure: Reports to the Senior Manager, Account Management of GetThere

Work Arrangement: Remote flexible

Growth Opportunities:

• Opportunity to drive strategic initiatives
• Direct impact on company growth
• Potential to develop new market segments

ASSUMPTION: The career path offers room for growth in higher strategic roles due to the role’s importance in driving expansion efforts.

🌍 Location & Work Environment

Office Type: Remote

Office Location(s): Dallas, Texas, United States, with potential involvement in other regional markets.

Geographic Context:

• Significant opportunities within the North American market
• Remote work offers flexibility in managing work-life balance
• Potential travel to partner sites as needed

Work Schedule: 40 hours per week, standard business hours

ASSUMPTION: The remote nature of the position suggests that adaptability to different time zones is a likely requirement.

💼 Interview & Application Insights

Typical Process:

• Initial screening interviews with HR
• Technical discussions with key stakeholders
• Final interview with executive management

Key Assessment Areas:

• Understanding of SaaS and technology industry
• Experience in partner and customer management
• Ability to develop and execute strategic initiatives

Application Tips:

• Demonstrate your results-driven mindset in your cover letter
• Highlight experience in achieving sales targets
• Showcase examples of strategic partnerships developed

ATS Keywords: Partner Management, Customer Satisfaction, Sales Targets, SaaS, Strategic Relationships

ASSUMPTION: The interview process likely focuses on strategic thinking and problem-solving skills, given the position’s senior nature.

🛠️ Tools & Technologies

• CRM software
• Data Analysis tools
• Presentation software

ASSUMPTION: Proficiency in CRM tools is essential due to the heavy emphasis on customer and partner relationship management.

👔 Cultural Fit Considerations

Company Values:

• Diversity and Inclusion
• Innovation
• Customer-Centric Approach

Work Style:

• Highly collaborative
• Proactive and results-oriented
• Flexible and adaptable to change

Self-Assessment Questions:

• How do I handle strategic negotiations?
• Am I comfortable working in a fast-paced, dynamic environment?
• What examples can I provide that demonstrate my customer-centric approach?

ASSUMPTION: The corporate culture supports innovation and inclusivity, likely appealing to individuals who thrive in diverse environments.

⚠️ Potential Challenges

• Navigating strategic partnerships in a competitive market
• Balancing remote work dynamics and on-site presence
• Ensuring customer satisfaction amidst evolving market trends
• Managing cross-functional collaboration effectively

ASSUMPTION: The role may require overcoming challenges related to maintaining strong partner relationships in a remote capacity.

📈 Similar Roles Comparison

• Similar roles often require strong data analysis skills.
• Higher emphasis on strategic negotiation compared to entry-level positions.
• Expectations for cross-team leadership in partnership development.

ASSUMPTION: The role's comparison shows a broader scope of responsibilities than junior roles, reflecting its strategic nature.

📝 Sample Projects

• Development of a partner engagement strategy for North America
• Launching a new customer advocacy program
• Execution of a market expansion initiative in collaboration with product team

ASSUMPTION: Projects likely emphasize strategic growth and market outreach, fundamental to the job's success.

❓ Key Questions to Ask During Interview

• What are the biggest challenges currently facing this role?
• How does Serko support its employees in achieving work-life balance?
• What are the expectations for travel in this position?
• Can you describe the team structure and who I would collaborate with most closely?
• How is success measured for the Senior Account Manager role?

ASSUMPTION: Inquiries should center on understanding team dynamics, performance metrics, and strategic objectives.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a tailored cover letter highlighting relevant experience
• Ensure resume includes keywords such as "Partner Management" and "Customer Satisfaction"
• Be ready to discuss past achievements in strategic partnerships
• Research the company's platforms and market presence

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.