🔹 Job Title: Senior Account Manager
🔹 Company: Venn
🔹 Location: New York, United States
🔹 Job Type: On-site
🔹 Category: 💼 Account Management
🔹 Date Posted: Mon Mar 31 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid
Key aspects of this role include:
ASSUMPTION: The role emphasizes client engagement and platform adoption based on the responsibilities described. The assumption is focused on direct interaction with property management teams, which are critical for Venn's SaaS platform success.
✅ Engaging newly launched property management teams to ensure adoption and increase product usage
✅ Understanding property management teams’ priorities and objectives and supporting them through Venn’s platform and initiatives
✅ Tracking and reporting on user engagement internally and externally
✅ Providing hands-on support and training resources to clients, encouraging their self-sufficiency in the platform
✅ Soliciting and responding to client feedback, tailoring partnerships and improving collaboration through data insights and creative initiatives
✅ Navigating internal cross-functional departments and external stakeholders to achieve results effectively
✅ Leveraging strong analytical and project management skills to drive process satisfaction and client retention
ASSUMPTION: Responsibilities will require substantial client interaction and collaboration across various internal departments to successfully implement and optimize the Venn platform.
Education: Not specified
Experience: 5 - 10 years managing customer relationships in B2B SaaS companies with mandatory prop tech experience
Required Skills:
Preferred Skills:
ASSUMPTION: Skills related to analytical and customer management are emphasized due to the need for effectively driving client success and platform adoption.
Salary Range: $110,000 to $145,000 annually, including commission and possible equity opportunities
Benefits:
Working Hours: 40 hours per week with flexibility for hybrid arrangements
ASSUMPTION: The compensation package is competitive within the New York SaaS industry, offering both monetary and growth-related incentives.
Industry: Software Development with a focus on Real Estate
Company Size: Mid-sized (51-200 employees), offering agility and opportunities for impact
Founded: 2016, with a trajectory of innovative growth in prop tech
Company Description:
Company Specialties:
Company Website: https://venn.city/
ASSUMPTION: Venn's mission and technology integration into real estate position it uniquely in the prop tech industry, driven by innovation and client success focus.
Career Level: Mid to senior level, requiring strategic oversight and detailed client management
Reporting Structure: Reports potentially to VP or Director level, with collaboration across Sales, Support, Product, and more
Work Arrangement: Hybrid work setting with both on-site and remote flexibility
Growth Opportunities:
ASSUMPTION: The role provides substantial career advancements within the strategic account management landscape for individuals who are results-driven and collaborative.
Office Type: Modern hybrid office environment in a vibrant NYC location
Office Location(s): 12 Vestry St, New York, 10013, US
Geographic Context:
Work Schedule: Standard 40-hour workweek with hybrid flexibility
ASSUMPTION: The hybrid nature of the role will accommodate diverse scheduling needs while engaging with the NYC tech scene's dynamic pace.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Relationship Management, PropTech, SaaS, Account Management, Client Engagement
ASSUMPTION: The application process will be detail-oriented and emphasize both technical and interpersonal skills relevant to the industry.
ASSUMPTION: Familiarity with CRM and project management tools is essential due to the role's focus on strategic account management and client engagement.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: A good cultural fit would be someone who thrives in a dynamic tech environment and values innovative, client-driven solutions.
ASSUMPTION: Challenges will center around maintaining strong client relationships and effectively aligning internal resources to client needs.
ASSUMPTION: This role shares competencies with other upper-level account management roles focused heavily on client engagement and business development in tech-driven environments.
ASSUMPTION: Sample projects will likely involve client strategy development, platform integration initiatives, and leveraging data analytics for improved client outcomes.
ASSUMPTION: Potential candidates should ask about strategic objectives and company culture to understand alignment with personal aspirations and the team's direction.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.