Senior Account Manager with Dutch

📌 Core Information

🔹 Job Title: Senior Account Manager with Dutch

🔹 Company: Cigna Healthcare

🔹 Location: Madrid, Madrid, Spain

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing a portfolio of Small/Medium Enterprise (SME) clients.
• Ensuring overall client satisfaction.
• Executing retention and growth targets.
• Building strong relationships with clients and brokers.

ASSUMPTION: The role is heavily client-focused, requiring strong interpersonal skills and the ability to manage multiple client relationships efficiently. This assumption is based on the emphasis on client satisfaction and relationship management.

📋 Key Responsibilities

✅ Manage retention and growth goals for the respective client portfolio.

✅ Deliver day-to-day servicing of client needs, resolving issues and problems.

✅ Develop and maintain relationships through a consultative approach.

✅ Communicate new initiatives, processes, and regulatory changes.

✅ Engage in upsell conversations and contribute to Additional Net Premium (ANP) goals.

✅ Handle client and broker enquiries and escalations.

✅ Maintain renewals and upsell activities within SF.com.

ASSUMPTION: Responsibilities imply a strong proactive approach is necessary to anticipate client needs and engage in upsell opportunities. The detail on retention strategies suggests a need for strategic thinking.

🎯 Required Qualifications

Education: Not specified

Experience: Minimum of 2 years' experience in Account Management or Sales

Required Skills:

• Proficiency in Dutch and English
• Strong communication and problem-solving skills
• Ability to manage multiple priorities

Preferred Skills:

• Experience with influencing and negotiating
• Organizational and prioritization competencies

ASSUMPTION: The role requires bilingual capabilities due to the location (Madrid) and the client base, suggesting interactions with Dutch-speaking clients and stakeholders.

💰 Compensation & Benefits

Salary Range: Not specified; contextually within industry standards for senior roles in account management.

Benefits:

• Private Medical and Dental Insurance
• Educational Development Program
• Flexible compensation benefits

Working Hours: 40 hours per week with flexible starting hours

ASSUMPTION: Compensation is likely competitive, aligning with the seniority of the position and based in Madrid, a major European city.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitals and Health Care

Company Size: 10,001+ employees, indicating a large corporate environment with substantial resources.

Founded: Not specified

Company Description:

• Global health service company with strong customer-focused solutions.
• Advocates for better health through every stage of life.
• Empowers customers with information to improve their health.

Company Specialties:

• Health Care
• Behavioral Health
• Wellness Services

Company Website: http://www.cigna.com

ASSUMPTION: The company’s large size suggests ample opportunities for career progression and professional development within the healthcare industry.

📊 Role Analysis

Career Level: Senior Level Position

Reporting Structure: Likely reports to a Regional Account Director or Senior Management

Work Arrangement: Hybrid with specified on-site days

Growth Opportunities:

• Potential for upward movement to strategic account roles
• Opportunities to work internationally within Cigna
• Exposure to high-level client strategy development

ASSUMPTION: The provision for hybrid work indicates company flexibility, supporting work-life balance while maintaining essential on-site collaboration. Growth potential is inherent in a large, global firm.

🌍 Location & Work Environment

Office Type: Corporate office environment

Office Location(s): Madrid, Spain

Geographic Context:

• Located in a major European metropolitan area
• Accessible via extensive public transport options
• Cultural and metropolitan resources available in Madrid

Work Schedule: Flexible working hours, with options for hybrid arrangements

ASSUMPTION: The location in Madrid provides a vibrant working environment with ample cultural and professional networking opportunities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial screening call
• Skills assessment and in-person interview

Key Assessment Areas:

• Communication and negotiation skills
• Problem-solving and client management capabilities
• Language proficiency

Application Tips:

• Highlight bilingual skills in Dutch and English
• Provide examples of successful client management
• Demonstrate familiarity with the healthcare industry

ATS Keywords: Account Management, Client Focus, Sales, Negotiation, Dutch

ASSUMPTION: The application process will be thorough and competitive, considering the seniority of the role. Ensuring a standout resume with industry-relevant skills is vital.

🛠️ Tools & Technologies

• Salesforce (SF.com)
• CRM Tools
• Microsoft Office Suite

ASSUMPTION: Experience with customer relationship management (CRM) software is likely essential due to the nature of account management work.

👔 Cultural Fit Considerations

Company Values:

• Inclusive culture and teamwork
• Commitment to growth and improving lives
• Focus on delivering exceptional service

Work Style:

• Collaborative and team-oriented
• Client-focused and solution-driven
• Resilient and adaptive to changes

Self-Assessment Questions:

• Can I effectively manage and grow client relationships?
• Am I comfortable working in a hybrid environment?
• Do I have the language proficiency required for this role?

ASSUMPTION: Emphasizing teamwork and collaboration points to a supportive work culture where input from all levels is valued.

⚠️ Potential Challenges

• Managing diverse client expectations
• Navigating regulatory landscapes
• Maintaining client satisfaction while meeting growth targets
• Adapting to hybrid work model dynamics

ASSUMPTION: Challenges are inherent in balancing client needs with company objectives, especially in a competitive healthcare market environment.

📈 Similar Roles Comparison

• Higher emphasis on Dutch language proficiency compared to similar roles
• Strong focus on client management and relationship building
• Potentially broader impact in a global healthcare firm

ASSUMPTION: The role's uniqueness may lie in its dual-language requirement and emphasis on multinational client strategy.

📝 Sample Projects

• Developing client retention strategies for SMEs
• Leading upsell initiatives and achieving ANP targets
• Navigating and implementing regulatory changes with clients

ASSUMPTION: Projects will likely be focused on enhancing client engagement and business growth, aligned with company goals.

❓ Key Questions to Ask During Interview

• How does Cigna support professional development and growth?
• What are the key challenges faced by the account management team?
• How does the company measure success in this role?
• What is the role of technology in enhancing client relationships?
• Can you describe the team culture and work environment?

ASSUMPTION: These questions aim to provide insight into growth potential, team dynamics, and the practical application of skills within the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant experience and skills
• Ensure bilingual proficiency is clearly demonstrated
• Research Cigna's company culture and values for alignment
• Anticipate questions about client management experiences

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.