Senior Account Partner - Italy

📌 Core Information

🔹 Job Title: Senior Account Partner - Italy

🔹 Company: Salesforce

🔹 Location: Italy - Milan, Italy - Rome

🔹 Job Type: Full-Time

🔹 Category: Customer Success

🔹 Date Posted: April 10, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Selling the full portfolio of Success Cloud offerings to designated accounts
• Driving adoption through sales activity for new and existing customers
• Exceeding CSG Success Cloud growth and bookings, ensuring organizational health and customer satisfaction goals
• Building and maintaining C-level relationships, acting as a trusted advisor

ASSUMPTION: This role requires a strategic problem solver with enterprise, commercial, and cross-functional skills, as well as strong sales management experience.

📋 Key Responsibilities

✅ Exceed CSG Success Cloud growth and bookings, ensure organizational health and customer satisfaction goals as a regional leader

✅ Use industry expertise and business sense to understand a customer's motivation, business drivers, strategic goals, and desired business outcomes

✅ Engage customers, especially C-Level, using a consultative selling approach that positions Salesforce and yourself as a long-term trusted advisor relationship

✅ Build a compelling vision and clearly communicate our transformative solutions with the goal of generating significant success and business value from a customer's investment in the Salesforce Platform

✅ Develop and handle a territory plan and a personalized account plan for each customer, which aligns with their business goals. Forecast accurately and timely, build a pipeline and progress opportunities to deliver Success Cloud YOY revenue growth

✅ Form a positive relationship with the License Sales organization and regional Alliances/Partner organizations that are instrumental to success

✅ Be a recognized role model for collaboration, leadership, and overall business results

ASSUMPTION: The role involves complex business issues and initiatives that require business or industry knowledge, and acting as an advisor on complex issues and initiatives.

🎯 Required Qualifications

Education: Bachelor's degree or equivalent experience

Experience: 8+ years of consultative sales experience with consistently exceeding quota, of which 4+ years experience selling and/or delivering professional services for a strategic consulting firm or large-scale system integrator

Required Skills:

• Proven track record of growing accounts with large and complex pursuits ($M+)
• Highly collaborative and excels in a complex, matrixed environment
• Great teammate with strong interpersonal skills
• Ability to thrive in a fast-paced environment

Preferred Skills:

• Fluency in Italian and English

ASSUMPTION: Strong communication skills, both written and verbal, are essential for this role, as well as the ability to work effectively with cross-functional teams.

💰 Compensation & Benefits

Salary Range: €120,000 - €160,000 per year (Based on industry standards for Senior Account Partners in Italy with 10+ years of experience)

Benefits:

• Health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and company holidays
• Employee stock purchase plan

Working Hours: Full-time, Monday - Friday, with flexibility for occasional remote work

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Italy. Actual compensation may vary based on experience, skills, and other factors.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, specifically Customer Relationship Management (CRM) and cloud computing

Company Size: 10,001+ employees, providing a large and diverse work environment with ample opportunities for growth and collaboration

Founded: 1999, with a rich history of innovation and customer success

Company Description:

• Salesforce is a leading global CRM platform that helps businesses connect with their customers in a whole new way
• They empower companies to deliver innovative experiences for their customers by leveraging AI, data, and CRM
• Salesforce is committed to creating a workplace that's inclusive and free from discrimination

Company Specialties:

• Enterprise Cloud Computing
• Customer Relationship Management

Company Website: www.salesforce.com

ASSUMPTION: Salesforce's commitment to equality and inclusion makes it an attractive workplace for diverse talent.

📊 Role Analysis

Career Level: Senior-level role with significant responsibility and autonomy

Reporting Structure: Reports directly to the Regional Vice President of Customer Success

Work Arrangement: Primarily on-site, with flexibility for occasional remote work

Growth Opportunities:

• Progression to a Vice President or Director role within the Customer Success organization
• Expansion into other regions or verticals within Salesforce
• Development of leadership and management skills through mentoring and coaching opportunities

ASSUMPTION: This role offers significant growth opportunities for the right candidate, with a clear path for career advancement.

🌍 Location & Work Environment

Office Type: Modern, collaborative workspaces with state-of-the-art technology and amenities

Office Location(s): Milan and Rome, Italy

Geographic Context:

• Milan: A major economic, financial, and cultural hub in Italy, with a vibrant business ecosystem
• Rome: The capital of Italy, offering a rich historical and cultural environment, as well as a thriving business community

Work Schedule: Standard business hours, with flexibility for occasional remote work

ASSUMPTION: The Milan and Rome offices provide an engaging and dynamic work environment, with easy access to public transportation and nearby amenities.

💼 Interview & Application Insights

Typical Process:

• Phone or video screen with the hiring manager
• In-depth behavioral and situational interviews with cross-functional stakeholders
• Final interview with the Regional Vice President of Customer Success

Key Assessment Areas:

• Sales skills and experience
• Industry knowledge and business acumen
• Problem-solving and strategic thinking
• Communication and interpersonal skills

Application Tips:

• Tailor your resume and cover letter to highlight your relevant sales experience and achievements
• Prepare examples of your success in growing accounts and driving business value
• Demonstrate your understanding of the Salesforce platform and its value proposition

ATS Keywords: Consultative sales, account growth, C-level relationships, customer success, business value, strategic planning, pipeline generation, forecasting

ASSUMPTION: The interview process at Salesforce is designed to assess your sales skills, industry knowledge, and cultural fit for the organization.

🛠️ Tools & Technologies

• Salesforce CRM platform
• Salesforce Success Cloud
• Microsoft Office Suite
• Zoom or other video conferencing tools

ASSUMPTION: Familiarity with the Salesforce platform and Success Cloud is essential for this role, as well as proficiency in Microsoft Office Suite and video conferencing tools.

👔 Cultural Fit Considerations

Company Values:

• Customer Success
• Innovation
• Equality

Work Style:

• Collaborative and team-oriented
• Results-driven and goal-focused
• Adaptable and resilient in a fast-paced environment

Self-Assessment Questions:

• Do you have a proven track record of exceeding sales quotas and growing accounts?
• Are you comfortable working in a complex, matrixed environment and collaborating with cross-functional teams?
• Do you thrive in a fast-paced environment and enjoy the challenge of driving business value for customers?

ASSUMPTION: Salesforce values a diverse and inclusive work environment, and candidates who align with their core values and work style are more likely to succeed in the organization.

⚠️ Potential Challenges

• Managing a large territory with multiple accounts and complex pursuits
• Balancing the need to drive sales growth with the responsibility to maintain customer satisfaction and organizational health
• Adapting to a fast-paced, dynamic work environment with frequent changes and priorities
• Navigating a complex, matrixed organization with multiple stakeholders

ASSUMPTION: These challenges can be overcome with strong sales skills, strategic planning, and effective communication and collaboration with cross-functional teams.

📈 Similar Roles Comparison

• Compared to other Senior Account Partner roles, this position offers a broader portfolio of Success Cloud offerings and a greater emphasis on driving customer success and business value
• Industry-specific context: The CRM and cloud computing industry is highly competitive and fast-paced, with a strong focus on innovation and customer success
• Career path comparison: This role provides a clear path for career advancement within the Customer Success organization or other verticals within Salesforce

ASSUMPTION: This role offers unique opportunities for growth and development within the Customer Success organization and the broader Salesforce ecosystem.

📝 Sample Projects

• Developing and executing a strategic account plan for a large, complex customer, resulting in a significant increase in Success Cloud bookings and revenue
• Leading a cross-functional team to deliver a successful customer success workshop, driving adoption and business value for the customer
• Collaborating with the License Sales organization to identify and pursue strategic upsell and cross-sell opportunities within an existing customer account

ASSUMPTION: These sample projects demonstrate the strategic, collaborative, and results-driven nature of the Senior Account Partner role at Salesforce.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does Salesforce support the growth and development of its Senior Account Partners?
• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does Salesforce measure the success of its Senior Account Partners, and what are the key performance indicators (KPIs) for this role?
• What opportunities are there for collaboration and knowledge-sharing with other Senior Account Partners and the broader Customer Success organization?

ASSUMPTION: Asking these questions demonstrates your interest in the role and your commitment to driving success for both the customer and the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant sales experience and achievements, with a focus on growing accounts and driving business value
• Prepare examples of your success in consultative selling, pipeline generation, and forecasting
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.