📌 Core Information
🔹 Job Title: Senior Associate, Content Design - Small Business Bank
🔹 Company: Capital One
🔹 Location: McLean, VA (with options for Richmond, VA, or New York, NY)
🔹 Job Type: Full-Time
🔹 Category: Financial Services
🔹 Date Posted: April 4, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site (with potential for hybrid work)
🚀 Job Overview
Key aspects of this role include:
- Combining craft expertise in content design with an understanding of customers and business to co-create innovative solutions
- Leveraging strong writing and user experience design skills to craft compelling digital content experiences
- Collaborating with product, tech, and business partners to negotiate customer needs and business goals for harmonious outcomes
- Actively building an understanding of tech and data capabilities to inform work and identify new opportunities
- Presenting work to audiences across levels and job functions using a human-centered approach
ASSUMPTION: This role requires a balance of creative and analytical skills, with a strong focus on collaboration and customer-centric design.
📋 Key Responsibilities
✅ Craft compelling, accurate, and accessible digital content experiences using appropriate tools, platforms, frameworks, and design systems
✅ Champion the customer through the design process, factoring in data, research insights, scalability, tech constraints, and feedback
✅ Facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes
✅ Actively build an understanding of the potential of tech and data capabilities and emerging technologies to inform work and identify new opportunities
✅ Present work to audiences across levels and job functions using a human-centered approach that integrates design frameworks, data, and research insights
ASSUMPTION: This role involves a mix of independent work and collaboration, with a focus on delivering high-quality content that meets both customer needs and business objectives.
🎯 Required Qualifications
Education: Bachelor's degree in a relevant field (e.g., English, Journalism, Communications, or a related discipline)
Experience: At least 3 years of experience in content design, content strategy, or UX writing
Required Skills:
- Proven expertise in content design and user experience design
- Strong writing skills with a focus on clarity, conciseness, and accessibility
- Experience working with and contributing to design systems
- Ability to collaborate effectively with cross-functional teams
- Strong problem-solving skills and a customer-centric mindset
Preferred Skills:
- 4+ years of experience collaborating with product, tech, and business partners
- 4+ years of experience in design and prototyping tools such as Figma
- Experience working in heavily regulated, data-heavy problem spaces
ASSUMPTION: While a degree in a relevant field is preferred, Capital One may consider candidates with equivalent experience and a strong portfolio demonstrating their process, results, and impact.
💰 Compensation & Benefits
Salary Range: $99,100 - $135,700 USD per year (varies by location)
Benefits:
- Health benefits
- Financial benefits
- Incentive compensation (cash bonus(es) and/or long term incentives (LTI))
Working Hours: Full-time (40 hours per week), with potential for flexible work arrangements
ASSUMPTION: The salary range provided is an estimate based on the job title and location. Actual compensation may vary based on factors such as experience, skills, and market conditions.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services
Company Size: 10,001+ employees (as of 2023)
Founded: 1986 (as Signet Bank; rebranded as Capital One in 1994)
Company Description:
- Capital One is a diversified bank that offers a broad array of financial products and services to consumers, small businesses, and commercial clients
- Known for its innovative use of technology and data-driven approach to banking
- Committed to providing exceptional customer experiences and promoting financial inclusion
Company Specialties:
- Consumer Banking
- Credit Cards
- Auto Loans
- Small Business Banking
Company Website: www.capitalone.com
ASSUMPTION: Capital One is a well-established financial institution with a strong focus on innovation and technology, offering a wide range of career opportunities and competitive benefits.
📊 Role Analysis
Career Level: Mid-level (2-5 years of experience)
Reporting Structure: This role reports to the Experience Design team within the Small Business Banking division
Work Arrangement: On-site (with potential for hybrid work)
Growth Opportunities:
- Potential to work on high-impact projects and collaborate with diverse teams
- Opportunities for professional development and career advancement within the Experience Design team or broader organization
- Chance to gain experience in a heavily regulated, data-heavy problem space
ASSUMPTION: This role offers opportunities for growth and development within a large, established organization, with potential for career progression in content design or related fields.
🌍 Location & Work Environment
Office Type: Corporate headquarters with open-plan workspaces and collaborative environments
Office Location(s): McLean, VA (headquarters); Richmond, VA; New York, NY
Geographic Context:
- McLean, VA: Suburban area near Washington, D.C., with a mix of urban and rural surroundings
- Richmond, VA: Historic city with a blend of urban and suburban areas, offering a lower cost of living compared to McLean
- New York, NY: Urban environment with a fast-paced, competitive job market
Work Schedule: Standard business hours (Monday-Friday, 9:00 AM - 5:00 PM) with potential for flexible work arrangements
ASSUMPTION: The work environment at Capital One is collaborative and innovative, with a strong focus on technology and data-driven decision-making. The location options offer varying costs of living and work-life balance considerations.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a recruiter or hiring manager
- On-site or virtual interview with the Experience Design team
- Final interview with the team lead or director
Key Assessment Areas:
- Portfolio presentation and discussion
- Writing and content design exercises
- Behavioral and situational interview questions
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare a strong portfolio showcasing your content design process, results, and impact
- Research Capital One's mission, values, and culture to demonstrate your fit with the organization
ATS Keywords: Content Design, UX Writing, User Experience Design, Design Systems, Collaboration, Problem-Solving, Communication, Customer-Centric, Innovation, Tech Capabilities, Data Analysis
ASSUMPTION: The application process for this role is likely to be competitive, with a strong focus on portfolio quality and cultural fit. Applicants should be prepared to demonstrate their skills and experience through a variety of assessments and interviews.
🛠️ Tools & Technologies
- Figma (or similar design and prototyping tools)
- Content management systems (e.g., Adobe Experience Manager, Contentful)
- Project management tools (e.g., JIRA, Asana)
- Collaboration platforms (e.g., Microsoft Teams, Slack)
ASSUMPTION: This role requires proficiency in design and prototyping tools, as well as familiarity with content management systems and collaboration platforms.
👔 Cultural Fit Considerations
Company Values:
- Do the right thing
- Act with integrity
- Be accountable
- Deliver results with excellence
- Work together
- Innovate for customers
Work Style:
- Collaborative and team-oriented
- Data-driven and analytical
- Innovative and adaptable
- Customer-focused
- Results-oriented
Self-Assessment Questions:
- How do you ensure that your content design work aligns with Capital One's values and customer-centric focus?
- How do you approach collaborating with cross-functional teams to deliver harmonious outcomes?
- How do you stay up-to-date with emerging technologies and trends in content design and user experience design?
ASSUMPTION: Capital One values a strong cultural fit, with a focus on integrity, accountability, and customer-centric innovation. Applicants should be prepared to demonstrate their alignment with these values and work style considerations.
⚠️ Potential Challenges
- Working in a heavily regulated, data-heavy problem space may present unique challenges and constraints
- Balancing creative and analytical skills may require continuous learning and adaptation
- Collaborating effectively with cross-functional teams may necessitate strong communication and negotiation skills
- Working in a fast-paced, competitive environment may require resilience and adaptability
ASSUMPTION: While this role offers numerous opportunities for growth and development, it also presents unique challenges that require strong problem-solving skills and a customer-centric mindset.
📈 Similar Roles Comparison
- Compared to related roles in content design or UX writing, this role places a stronger emphasis on collaboration and negotiation with cross-functional teams
- Within the financial services industry, this role may offer unique challenges and opportunities related to heavily regulated, data-heavy problem spaces
- Career paths in content design may vary depending on the organization's size, industry, and specific role requirements
ASSUMPTION: Applicants should consider the unique aspects of this role within the context of the broader content design and financial services industries when evaluating their fit and career growth potential.
📝 Sample Projects
- Redesigning a small business banking website to improve user experience and accessibility
- Developing a content strategy and governance model for a new digital product or service
- Creating user flows and content for a mobile banking app, including onboarding and in-app messaging
ASSUMPTION: These sample projects are intended to illustrate the types of content design challenges and opportunities that may arise in this role, but actual projects may vary based on business needs and priorities.
❓ Key Questions to Ask During Interview
- How does the Experience Design team collaborate with other departments to ensure consistency and alignment in content design across Capital One's products and services?
- What opportunities exist for professional development and career advancement within the Experience Design team or broader organization?
- How does Capital One support work-life balance for its employees, particularly in this role?
- What are the most significant challenges facing the Small Business Banking division, and how can this role contribute to addressing them?
- How does Capital One measure the success of its content design efforts, and what key performance indicators (KPIs) are used to track progress?
ASSUMPTION: These interview questions are designed to help applicants better understand the role, team dynamics, and career growth opportunities within Capital One. Applicants should tailor their questions to demonstrate their interest and fit with the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare a strong portfolio showcasing your content design process, results, and impact
- Research Capital One's mission, values, and culture to demonstrate your fit with the organization
- Follow up with the recruiter or hiring manager within one week of submission to confirm receipt of your application and inquire about next steps
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
