📌 Core Information
🔹 Job Title: Senior Box Office & Marketing Manager
🔹 Company: Oak View Group
🔹 Location: Dubuque, Iowa
🔹 Job Type: Full-Time
🔹 Category: Entertainment Providers
🔹 Date Posted: May 21, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing ticket inventories and processing orders
- Creating financial reports and managing budgets
- Overseeing customer service and staff management
- Marketing the venue and events, and maintaining media relationships
ASSUMPTION: This role requires a balance of administrative, management, and creative tasks, with a focus on customer service and event promotion.
📋 Key Responsibilities
✅ Build and manage events in the ticketing system
✅ Oversee financial reconciliation and prepare reports
✅ Act as systems administrator and liaison between staff and clients
✅ Manage and train box office staff, and ensure customer service excellence
✅ Collaborate with internal and external teams to market live events
✅ Assist with pitching stories, writing press releases, and implementing media drops
✅ Generate new ideas to attract events and promote them
ASSUMPTION: This role involves a mix of routine tasks and creative problem-solving, with a focus on customer service and event promotion.
🎯 Required Qualifications
Education: Bachelor’s degree in business management, sports management, business administration, or a related field
Experience: Minimum of 4-6 years of increasingly responsible box office/ticketing experience
Required Skills:
- Proficient in Microsoft Office applications
- Familiarity with Ticketmaster ticketing software
- Knowledge of federal, state, and local regulations
- Strong communication and arithmetic skills
- Ability to work a flexible schedule
Preferred Skills:
- Experience with graphic design software
- Familiarity with social media platforms and digital marketing tools
ASSUMPTION: Candidates should have a strong background in ticketing and customer service, with a proven track record in event promotion and marketing.
💰 Compensation & Benefits
Salary Range: $60,000 - $65,000 per year
Benefits:
- Health, Dental, and Vision Insurance
- 401(k) Savings Plan with matching
- Paid Time Off (vacation days, sick days, and 11 holidays)
Working Hours: Full-time, with a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended work days, and extended number of days
ASSUMPTION: The salary range is based on industry standards for similar roles in the entertainment industry, with benefits that are competitive for a company of this size.
📌 Applicant Insights
🔍 Company Context
Industry: Entertainment Providers, focusing on live events, concerts, and sports
Company Size: 5,001-10,000 employees, providing ample opportunities for growth and collaboration
Founded: 2015, with a focus on venue development, management, and premium hospitality services
Company Description:
- Global leader in venue development, management, and premium hospitality services
- Collection of world-class owned venues and a client roster including influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions
- Committed to equal employment opportunity and amplifying voices from diverse backgrounds
Company Specialties:
- Arena and Stadium Alliance
- Consulting
- Sponsorships and Partnerships
- Hospitality
- Live Entertainment
- Business Development
- Food Service
- Catering
- Live Events
- Concerts
- Sporting Events
- Professional Sports
- Conferences
- Sustainability
- Booking & Content Development
- Premium Sales
- Parking & Mobility Services
- Public Safety
- Public Health & Sanitization
- Venue Management & Development
Company Website: https://www.oakviewgroup.com
ASSUMPTION: Oak View Group is a well-established company in the entertainment industry, offering a wide range of services and opportunities for growth.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and advancement
Reporting Structure: This role reports directly to the General Manager of the venue
Work Arrangement: On-site, with a flexible schedule that may include evenings, weekends, and holidays
Growth Opportunities:
- Potential to advance within the company as venues and events expand
- Chance to work on various events and projects, gaining diverse experience
- Opportunity to collaborate with and learn from industry professionals
ASSUMPTION: This role offers a unique opportunity to grow within the entertainment industry, with a focus on event management and marketing.
🌍 Location & Work Environment
Office Type: On-site at the Five Flags Civic Center in Dubuque, Iowa
Office Location(s): 405 Main Street, Dubuque, IA 52001
Geographic Context:
- Dubuque is a city in eastern Iowa with a population of approximately 60,000
- The city is located along the Mississippi River and offers a mix of urban and outdoor recreation opportunities
- Dubuque has a humid continental climate, with warm summers and cold, snowy winters
Work Schedule: Full-time, with a flexible schedule that may include evenings, weekends, and holidays
ASSUMPTION: The work environment is fast-paced and dynamic, with a focus on customer service and event promotion.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background check and reference verification
Key Assessment Areas:
- Ticketing and box office experience
- Customer service skills
- Marketing and promotional experience
- Problem-solving and adaptability
Application Tips:
- Highlight relevant experience in ticketing, customer service, and event marketing
- Tailor your resume and cover letter to emphasize skills and experiences that match the job requirements
- Prepare for behavioral interview questions that focus on problem-solving, customer service, and event promotion
ATS Keywords: Ticketing, Box Office, Marketing, Event Promotion, Customer Service, Staff Management, Budget Management, Graphic Design, Advertising, Public Relations, Digital Marketing, Event Coordination, Sales Promotions
ASSUMPTION: The application process is straightforward and focused on assessing relevant skills and experiences for the role.
🛠️ Tools & Technologies
- Microsoft Office Suite
- Ticketmaster ticketing software
- Social media platforms (Facebook, Twitter, Instagram, etc.)
- Graphic design software (optional)
ASSUMPTION: Familiarity with these tools is essential for success in this role, with a focus on Microsoft Office and Ticketmaster software.
👔 Cultural Fit Considerations
Company Values:
- Strengthened by our Differences
- United to Make a Difference
- Equal Opportunity Employer
Work Style:
- Fast-paced and dynamic environment
- Collaborative and team-oriented culture
- Focus on customer service and event promotion
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic environment?
- Are you comfortable working a flexible schedule, including evenings, weekends, and holidays?
- Do you have strong communication and problem-solving skills?
ASSUMPTION: Oak View Group values diversity, collaboration, and a strong work ethic, with a focus on customer service and event promotion.
⚠️ Potential Challenges
- Managing a busy box office during high-volume events
- Balancing multiple responsibilities and priorities
- Working a flexible schedule, including evenings, weekends, and holidays
- Adapting to changes in event schedules and promotions
ASSUMPTION: This role presents unique challenges that require strong organizational skills, adaptability, and a customer-focused mindset.
📈 Similar Roles Comparison
- Unlike other box office roles, this position includes marketing and promotional responsibilities
- Compared to other entertainment industry roles, this position offers a unique blend of administrative, management, and creative tasks
- Career progression may involve advancing within the company as venues and events expand
ASSUMPTION: This role offers a unique blend of responsibilities and growth opportunities within the entertainment industry.
📝 Sample Projects
- Managing ticket sales and customer service for a high-profile concert event
- Coordinating marketing efforts between promoters, artist management, and local media for a sporting event
- Creating and implementing a grassroots marketing campaign to promote an upcoming event
ASSUMPTION: These sample projects highlight the diverse responsibilities and creative problem-solving required for success in this role.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does this role collaborate with other departments and teams within the company?
- What opportunities are there for growth and advancement within the company?
- How does the company support work-life balance for employees with flexible schedules?
- What are the most successful marketing campaigns the company has implemented, and how can I contribute to their continued success?
ASSUMPTION: These interview questions focus on understanding the role's challenges, collaborations, growth opportunities, work-life balance, and marketing strategies.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare for behavioral interview questions that focus on problem-solving, customer service, and event promotion
- Follow up with the hiring manager one week after submitting your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
