Senior Client Account Manager (Alloga UK)

📌 Core Information

🔹 Job Title: Senior Client Account Manager (Alloga UK)

🔹 Company: Cencora

🔹 Location: South Normanton, Derbyshire, United Kingdom

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Wed Apr 02 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Developing and maintaining strong relationships with clients
• Leading improvement initiatives and contributing to company-wide projects
• Managing client escalations and ensuring effective team coverage
• Collaborating with various departments to enhance client experiences

ASSUMPTION: It is assumed that this role requires a strategic thinker with strong leadership skills, as the responsibilities include managing teams and initiatives, which align with Cencora's mission of creating healthier futures.

📋 Key Responsibilities

✅ Develop and maintain strong relationships with Full Order-to-Cash clients.

✅ Communicate business updates effectively within the Client Account Management team.

✅ Lead improvement initiatives and contribute to company-wide projects.

✅ Manage client escalations and ensure team coverage during absences.

✅ Allocate clients among Account Managers and support resource needs.

✅ Schedule meetings to foster positive client relationships.

✅ Conduct regular team catch-ups for development and sharing best practices.

✅ Support commercial reviews and monitor client profitability.

✅ Set objectives and conduct performance reviews for team members.

✅ Collaborate across functions, enhancing relationships with Contract Managers, Customer Care, and Operations.

ASSUMPTION: It is assumed that candidates must possess exceptional communication and project management skills to handle client escalations and facilitate cross-functional collaboration effectively.

🎯 Required Qualifications

Education: Degree-level education

Experience: At least 2 years of relevant experience in customer/client-facing roles

Required Skills:

• Client Relationships
• Strategic Thinking
• Team Leadership

Preferred Skills:

• Communication
• Problem Solving

ASSUMPTION: Since preferred skills are valuable but not mandatory, it is assumed that applicants who demonstrate proficiency in these areas may have a competitive advantage.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Aligned to local market practices
• Eligibility may vary based on country and employment status
• Comprehensive benefits beyond standard offerings

Working Hours: 40 hours per week

ASSUMPTION: It is assumed that competitive compensation is provided based on industry standards, given the seniority of the role.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitals and Health Care

Company Size: Over 10,001 employees. This size indicates a robust infrastructure supporting employee growth and development.

Founded: Not specified

Company Description:

• Builds on the legacy of AmerisourceBergen
• Focused on pharmaceutical solutions globally
• Committed to improving the lives of people and animals

Company Specialties:

• Pharmaceutical distribution
• Healthcare logistics
• Provider efficiency technologies

Company Website: https://www.cencora.com/

ASSUMPTION: Given the company's focus, employees can expect to work in a dynamic environment that values global health impact and innovation.

📊 Role Analysis

Career Level: Senior level, indicative of requiring experienced leadership and strategic oversight skills.

Reporting Structure: Likely reporting to department or division heads due to seniority.

Work Arrangement: On-site presence necessary for effective team and client interaction.

Growth Opportunities:

• Potential to lead major strategic initiatives
• Opportunity to enhance cross-functional collaboration skills
• Chance to directly impact client relationship strategies

ASSUMPTION: Career growth in this role is significant, particularly for individuals who excel in leadership and client relationship management.

🌍 Location & Work Environment

Office Type: Modern office environment, conducive for teamwork and client engagement.

Office Location(s): South Normanton, Derbyshire

Geographic Context:

• Located in the East Midlands, known for its pharmaceutical and healthcare sector prominence
• A blend of urban and semi-rural settings offering a balanced lifestyle
• Accessible transportation links supporting commuting

Work Schedule: Full-time schedule with potential flexibility for meeting client and project needs

ASSUMPTION: Work environment is designed to support client-centered operations and cross-departmental collaboration.

💼 Interview & Application Insights

Typical Process:

• Submit application online
• Initial phone screening to assess basic qualifications
• In-person or virtual interview focusing on skills and experience

Key Assessment Areas:

• Client relationship management skills
• Strategic initiative leadership
• Ability to collaborate cross-functionally

Application Tips:

• Highlight specific client success stories in your experience
• Demonstrate leadership in previous roles with examples
• Include skills related to cross-departmental collaboration

ATS Keywords: Client Relationships, Strategic Thinking, Team Leadership, Communication, Problem Solving

ASSUMPTION: The application process is competitive, and standing out through tailored resumes and strong interview performance is crucial.

🛠️ Tools & Technologies

• CRM software for client relationship management
• Project management tools for initiative oversight
• Communication platforms for effective collaboration

ASSUMPTION: Familiarity with advanced CRM and project management technologies is beneficial for managing complex client interactions.

👔 Cultural Fit Considerations

Company Values:

• Commitment to creating healthier futures
• Innovation in pharmaceutical solutions
• Collaboration across global teams

Work Style:

• Proactive and client-focused approach
• Team-oriented with leadership capabilities
• Adaptable to fast-paced industry changes

Self-Assessment Questions:

• How have you demonstrated leadership in past client management roles?
• What strategies do you use to handle client escalations effectively?
• How do you foster cross-functional collaboration in a workplace?

ASSUMPTION: A candidate that aligns with the cultural values and work style will likely thrive in fostering strong client and team relationships.

⚠️ Potential Challenges

• Managing multiple client accounts with diverse needs
• Navigating complex cross-functional projects
• Balancing strategic initiatives with day-to-day responsibilities
• Maintaining high performance across a large, dynamic team

ASSUMPTION: Candidates should be prepared for the dynamic and potentially high-pressure environment of the healthcare solutions industry.

📈 Similar Roles Comparison

• Similar to other senior account management roles in terms of responsibility level
• Unique focus on healthcare and pharmaceutical solutions
• Requires adept handling of both client management and strategic initiatives

ASSUMPTION: Those with experience in healthcare client management may find this role particularly aligned with their skills.

📝 Sample Projects

• Leading a successful client satisfaction improvement initiative
• Implementing an innovative cross-functional collaboration project
• Developing a strategy to enhance client profitability

ASSUMPTION: Project management and strategic initiative leadership are crucial for success in this position.

❓ Key Questions to Ask During Interview

• What are the main challenges faced by the client account team?
• How does this position contribute to the company’s overall goals?
• What systems are used to track and improve client satisfaction?
• Can you describe the team culture and work environment?
• How is success measured for this role?

ASSUMPTION: These questions can help candidates ascertain their fit and understand role expectations more clearly.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a tailored resume highlighting relevant client management experience
• Be ready to provide examples of strategic leadership in client relationships
• Research Cencora’s company culture and prepare thoughtful questions
• Consider connecting with current employees on professional networks for insights

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.