📌 Core Information
🔹 Job Title: Senior Client Engagement Manager
🔹 Company: NICE
🔹 Location: Atlanta, GA, USA
🔹 Job Type: On-site
🔹 Category: Professional Services
🔹 Date Posted: July 28, 2025
🔹 Experience Level: Mid-Senior level
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading and managing complex client projects from start to finish
- Collaborating with cross-functional teams and stakeholders to define project scope, timelines, and budgets
- Monitoring project progress, identifying risks, and ensuring deliverables are met
- Excellent communication and problem-solving skills to drive project success
- Opportunity to work in a dynamic, fast-paced environment with a leading cloud contact center solutions provider
ASSUMPTION: This role requires a high level of autonomy and strong project management skills. The ideal candidate will have experience managing complex projects and working with diverse teams.
📋 Key Responsibilities
✅ Lead and manage strategic projects from start to finish, including scope definition, planning, execution, and delivery independently
✅ Communicate effectively with clients and internal stakeholders to understand their business needs and objectives, and ensure that project deliverables align with those goals
✅ Define project scope, timelines, and budgets, and work with cross-functional teams to ensure that all project deliverables are met independently
✅ Monitor project progress, identify and mitigate risks, and escalate issues as needed
✅ Communicate project status and progress to clients and internal stakeholders and problem solve through barriers and challenges independently
✅ Manage project resources and team members, including assigning tasks, setting expectations, and providing guidance and support as needed
✅ Identify opportunities for process improvements and recommend solutions to optimize project delivery
ASSUMPTION: This role requires a strong understanding of software development and customer implementation life cycles, as well as experience with agile methodologies.
🎯 Required Qualifications
Education: Bachelor's degree in a related field or equivalent experience
Experience: Minimum of 3 years of experience in professional services engagement management, with experience leading and delivering complex software implementation projects
Required Skills:
- Excellent communication and collaboration skills
- Proven track record of managing complex projects and delivering on-time, on-budget, and on-scope
- Ability to manage multiple projects and priorities in a fast-paced environment
- Experience managing cross-functional teams
- Strong understanding of software development and customer implementation life cycle and agile methodologies
Preferred Skills:
- PMP certification
- Experience working in a CCAAS or cloud-based environment
- Experience with Asana, JIRA or similar project management tools
- Experience with data analysis and reporting tools such as Excel or Tableau
ASSUMPTION: While not explicitly stated, it is assumed that the candidate should have a strong understanding of project management principles and tools, as well as experience working with diverse teams.
💰 Compensation & Benefits
Salary Range: Based on industry standards for a Senior Client Engagement Manager role in Atlanta, GA, the estimated salary range is $90,000 - $120,000 per year. This estimate takes into account the candidate's experience level and the company's size and industry.
Benefits:
- Health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (vacation, sick, and holidays)
- Employee assistance program
- Tuition reimbursement
Working Hours: Full-time (40 hours per week), with flexibility for occasional overtime as needed
ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's specific qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: NICE is a leading provider of enterprise cloud contact center solutions, managing over 14 billion interactions annually. They specialize in customer experience, workforce optimization, and cloud-based solutions.
Company Size: NICE has 5,001-10,000 employees globally, providing a large, established environment with ample opportunities for growth and collaboration.
Founded: NICE was founded in 1986 and has since grown into a global leader in its industry.
Company Description:
- NICE is committed to delivering extraordinary customer experiences, fighting financial crime, and ensuring public safety through its innovative software products.
- The company serves over 25,000 global businesses, including 85 of the Fortune 100 corporations.
- NICE's software manages over 120 million customer interactions and monitors over 3 billion financial transactions daily.
Company Specialties:
- Customer Service Automation
- Digital Self Service
- Artificial Intelligence
- Proactive Customer Outreach
- CCaaS
- Cloud
- Customer Experience
- Multi-Channel Interactions Recording
- Workforce Optimization
- Customer Journey Solutions
- Omnichannel Recording
- Workforce Engagement Management
- Real-time Authentication
- and Workforce Augmentation
Company Website: http://www.nice.com
ASSUMPTION: NICE's extensive experience and global presence provide a stable and supportive work environment for employees.
📊 Role Analysis
Career Level: This role is at the senior level, requiring a high degree of autonomy and expertise in project management and client engagement.
Reporting Structure: The Senior Client Engagement Manager will report directly to the Director of Professional Services and work closely with cross-functional teams, including engineering, sales, and client success.
Work Arrangement: This role is on-site, with the expectation of working from the company's Atlanta office. However, some flexibility may be available for remote work, depending on the project and client needs.
Growth Opportunities:
- Advancement to a Director or Vice President role within the Professional Services department
- Expansion into other areas of the business, such as sales, marketing, or product management
- Opportunities to work on high-profile, strategic projects and gain exposure to senior leadership
ASSUMPTION: Given NICE's size and global presence, there are ample opportunities for career growth and development within the organization.
🌍 Location & Work Environment
Office Type: NICE's Atlanta office is a modern, collaborative workspace designed to foster innovation and creativity.
Office Location(s): 221 River St, Hoboken, New Jersey 07030, US (headquarters); 13 Zarhin Street, Ra'anana, 43107, IL (Israel office)
Geographic Context:
- Atlanta, GA, USA is a vibrant, diverse city with a thriving tech industry and a cost of living slightly below the national average.
- The city offers a range of cultural attractions, including museums, theaters, and music venues, as well as numerous outdoor activities and sports teams.
- Atlanta has a humid subtropical climate, with mild winters and hot, humid summers.
Work Schedule: The work schedule is typically Monday through Friday, with some flexibility for occasional overtime as needed to meet project deadlines.
ASSUMPTION: The Atlanta office provides a dynamic, engaging work environment that supports collaboration and innovation.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with a member of the HR team
- Technical interview with a member of the Professional Services team
- On-site interview with the hiring manager and other team members
- Final interview with the Director of Professional Services
Key Assessment Areas:
- Project management skills and experience
- Communication and collaboration skills
- Problem-solving and critical thinking abilities
- Understanding of software development and customer implementation life cycles
Application Tips:
- Tailor your resume to highlight your project management experience and relevant skills
- Prepare examples of complex projects you've managed and how you overcame challenges
- Demonstrate your understanding of NICE's products and services and how they fit into the broader market
ATS Keywords: Project Management, Client Engagement, Software Implementation, Agile Methodologies, Risk Management, Stakeholder Communication, Cross-Functional Teams
ASSUMPTION: The interview process is designed to assess the candidate's technical skills, cultural fit, and ability to thrive in a fast-paced, dynamic environment.
🛠️ Tools & Technologies
- Asana or JIRA for project management
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data analysis and reporting tools (e.g., Excel, Tableau)
- Cloud-based collaboration tools (e.g., Google Workspace, Microsoft 365)
ASSUMPTION: The required tools and technologies are standard for project management and collaboration in a professional services environment.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Innovative
- Collaborative
- Accountable
- Passionate
Work Style:
- Fast-paced and dynamic
- Collaborative and team-oriented
- Results-driven and focused on delivering excellence
Self-Assessment Questions:
- Do you thrive in a fast-paced, collaborative environment?
- Are you passionate about delivering exceptional customer experiences?
- Do you have a proven track record of managing complex projects and driving results?
ASSUMPTION: NICE values a customer-centric, innovative, and collaborative work environment, and candidates who align with these values will be most successful in this role.
⚠️ Potential Challenges
- Managing multiple projects and priorities in a fast-paced environment
- Working with diverse teams and stakeholders, each with their own priorities and expectations
- Adapting to changes in project scope, timelines, or budgets
- Ensuring project deliverables meet the highest quality standards, even under tight deadlines
ASSUMPTION: These challenges are inherent to the role and require a strong project manager with excellent communication, collaboration, and problem-solving skills to succeed.
📈 Similar Roles Comparison
- Compared to other Senior Project Manager roles, this position places a greater emphasis on client engagement and stakeholder communication
- In the broader professional services industry, NICE is known for its innovative, customer-centric approach to project management
- Career progression in this role may involve moving into a Director or Vice President role within the Professional Services department or expanding into other areas of the business
ASSUMPTION: This role offers a unique blend of project management and client engagement responsibilities, with ample opportunities for career growth and development within the organization.
📝 Sample Projects
- Managing the implementation of a new cloud-based contact center solution for a Fortune 500 client, involving multiple stakeholders and complex integration requirements
- Leading a process improvement initiative to streamline project delivery and enhance client satisfaction for a portfolio of mid-market clients
- Collaborating with a cross-functional team to develop and execute a go-to-market strategy for a new product launch, including project planning, resource allocation, and stakeholder communication
ASSUMPTION: These sample projects illustrate the diverse and challenging nature of the work required for this role, as well as the opportunity to make a significant impact on the business.
❓ Key Questions to Ask During Interview
- Can you describe the typical project lifecycle for a client engagement at NICE?
- How does the Professional Services team collaborate with other departments, such as sales and engineering, to ensure project success?
- What are the most challenging aspects of working with clients in the contact center industry, and how does NICE address these challenges?
- How does NICE support the professional development and career growth of its employees?
- What is the company's approach to work-life balance, and how does it support employees in achieving this?
ASSUMPTION: These questions are designed to provide insight into the day-to-day responsibilities, team dynamics, and company culture, helping the candidate make an informed decision about the role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your project management experience and relevant skills
- Prepare a cover letter that demonstrates your understanding of NICE's products and services and how your background and skills make you a strong fit for the role
- Prepare examples of complex projects you've managed and how you overcame challenges
- Follow up with the hiring manager one week after submitting your application to express your interest in the role and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
