Senior Client Service Manager

```html

📌 Core Information

🔹 Job Title: Senior Client Service Manager

🔹 Company: Gallagher

🔹 Location: New York, United States

🔹 Job Type: On-site

🔹 Category: Not Specified

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Primary responsibility in account management
• Focus on retention goals for client accounts
• Building and maintaining client relationships
• Securing existing business and promoting additional services

ASSUMPTION: This role likely demands strong interpersonal skills, as building relationships with clients and understanding their needs are central aspects.

📋 Key Responsibilities

✅ Manage day-to-day account activities for routine/moderately complex accounts

✅ Lead resources to address clients' risk and capital management needs

✅ Build relationships with key client representatives

✅ Support Account Executives and Broker Producers

ASSUMPTION: Responsibilities suggest involvement in strategic decision-making processes alongside operational duties.

🎯 Required Qualifications

Education: Bachelor's degree or High School degree with substantial experience

Experience: 3+ years with a Bachelor's degree or 8+ years with a High School degree in client coordination or claims management

Required Skills:

• Account Management
• Relationship Building
• Problem Solving

Preferred Skills:

• Excellent verbal and written communication
• Quickly determining critical issues

ASSUMPTION: Skills indicate a need for strong leadership and analytical capability, likely helpful in managing client expectations and resolving issues.

💰 Compensation & Benefits

Salary Range: Not specified, but includes competitive salary details

Benefits:

• Medical/dental/vision plans starting day one
• 401(K) and Roth options
• Paid parental leave and more

Working Hours: 40 hours per week with some travel required

ASSUMPTION: The benefits package implies a commitment to employee well-being and work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: Insurance and Risk Management

Company Size: More than 5,000 employees, indicating extensive resources and opportunities for career growth

Founded: 1962, showing a stable and established company

Company Description:

• Global leader in risk management and consulting services
• Innovative and strategic decision-making environment
• Focus on inclusion, diversity, and sustainability

Company Specialties:

• Claims Management
• Risk Control
• Third-Party Administration

Company Website: http://www.gallagherbassett.com

ASSUMPTION: Gallagher seems to focus heavily on professional development and inclusive culture, making it appealing for long-term career seekers.

📊 Role Analysis

Career Level: Senior level with potential for leadership roles

Reporting Structure: Reports likely to senior stakeholders while supporting Account Executives

Work Arrangement: Predominantly on-site with substantial client interaction

Growth Opportunities:

• Potential for leadership development
• Exposure to various aspects of client management
• Ability to drive business strategy and innovation

ASSUMPTION: The role offers significant interaction with upper management, potentially opening avenues for leadership opportunities.

🌍 Location & Work Environment

Office Type: Traditional office setting in a metropolitan area

Office Location(s): Primarily based in New York, United States

Geographic Context:

• Located in a major financial hub with extensive networking possibilities
• Rich cultural and professional environment
• Access to a diverse talent pool

Work Schedule: Standard business hours with 25% travel expected

ASSUMPTION: Being in New York offers vibrant professional engagement and lifestyle options that complement career development.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Interviews with HR and team leads
• Final discussion with upper management

Key Assessment Areas:

• Communication and relationship-building skills
• Problem-solving capabilities
• Ability to meet retention goals

Application Tips:

• Highlight client coordination experiences
• Provide examples of achieving retention goals
• Showcase communication and teamwork skills

ATS Keywords: Client management, retention strategy, risk assessment

ASSUMPTION: The hiring process is likely competitive, requiring candidates to thoroughly prepare exemplary output demonstrations in interviews.

🛠️ Tools & Technologies

• Client management systems (CMS)
• Customer Relationship Management (CRM) software
• Project management tools like MS Project or equivalent

ASSUMPTION: Proficiency in technology platforms that facilitate account and relationship management appears essential.

👔 Cultural Fit Considerations

Company Values:

• Client focus and excellence
• Innovation and resourcefulness
• Diversity and inclusion

Work Style:

• Collaborative and team-oriented
• Dynamic and adaptable
• Results-driven and goal-oriented

Self-Assessment Questions:

• How do you manage client relationships effectively?
• What strategies do you employ to enhance client retention?
• Can you discuss a time you expanded a client account?

ASSUMPTION: Candidates likely succeed by aligning with company values of collaboration and client commitment.

⚠️ Potential Challenges

• Balancing multiple client needs
• Meeting retention and expansion goals
• Adapting to changing client expectations and market trends
• Managing extensive travel commitments

ASSUMPTION: The role demands resilience and adaptability in face of client demands and travel requirements.

📈 Similar Roles Comparison

• Generally features higher client interaction compared to regular account managers
• Greater focus on strategic relationship building
• More emphasis on leadership and team coordination

ASSUMPTION: The position appears more dynamic, with heightened responsibilities across multiple domains.

📝 Sample Projects

• Optimizing client retention strategies for a portfolio of accounts
• Implementing risk management solutions tailored to client needs
• Leading a team in a client service improvement initiative

ASSUMPTION: Projects imply a blend of strategic planning and operational execution.

❓ Key Questions to Ask During Interview

• What are the biggest challenges currently faced by the team?
• How is success measured for this role?
• What opportunities exist for professional development?
• Can you describe the team’s working culture?
• How does this role interact with other departments?

ASSUMPTION: Relevant questions can indicate genuine interest and help gauge company alignment with personal career goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a compelling cover letter highlighting relevant experiences
• Ensure your resume includes key ATS keywords
• Follow up after submission to express continued interest
• Prepare for potential interviews by reviewing company values and practices

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

```