Senior Communications Advisor

📌 Core Information

🔹 Job Title: Senior Communications Advisor

🔹 Company: Metro Trains Melbourne

🔹 Location: Melbourne, Victoria, Australia

🔹 Job Type: Full-Time Contract (Max Term)

🔹 Category: Transportation

🔹 Date Posted: May 2, 2025

🔹 Experience Level: Mid-Senior level (5-10 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Supporting the development and execution of internal communications strategies regarding the Metro Tunnel Project
• Ensuring employees are informed about changes to the Melbourne Rail Network and how these changes impact their roles
• Collaborating with project teams and the MTM operational business to build strong working relationships
• Producing and delivering a range of communication tools and collateral for internal audiences
• Providing issue management advice and direction to the business

ASSUMPTION: This role requires strong communication skills, experience in internal communications, and the ability to work effectively with various stakeholders.

📋 Key Responsibilities

✅ Working with the Transformation Communications Manager to support the delivery of the Metro Tunnel Project Transformation Communications plans

✅ Developing and delivering communications plans for specific cohorts of employees with a focus on how change impacts them and their roles

✅ Producing and delivering, with support from Subject Matter Experts, a range of communication tools and collateral for internal audiences at all organisational levels

✅ Managing stakeholders across the MTM business to deliver timely and appropriate communications as required to their employees

✅ Providing issue management advice and direction to the business as required, with a particular focus on the workplace impacts of change

ASSUMPTION: The role involves managing multiple projects and stakeholders, requiring strong organizational skills and the ability to work under pressure.

🎯 Required Qualifications

Education: Bachelor's degree or higher in marketing, public relations, communications, or equivalent work experience

Experience: Proven experience in internal communications with a focus on workplace/industrial change

Required Skills:

• Experience developing and implementing communications strategies and plans
• Ability to interpret complex technical information and communicate in a clear and concise manner
• Strong negotiation, relationship-building, and issues resolution skills
• Proven ability to deliver a range of professional communications materials (print and digital) for different audiences

Preferred Skills:

• Experience working in the rail or public transport industry
• Knowledge of the Metro Tunnel Project

ASSUMPTION: While not explicitly stated, having industry-specific knowledge or experience may be beneficial for this role.

💰 Compensation & Benefits

Salary Range: AU$100,000 - AU$120,000 per annum (Estimated, based on industry standards for a Senior Communications Advisor role in Melbourne)

Benefits:

• Flexible work arrangements
• Purchased leave options
• Support for wellbeing, family, or carer commitments

Working Hours: Full-time (37.5 hours per week), with flexibility for project demands

ASSUMPTION: The salary range is estimated based on industry standards for similar roles in Melbourne. Actual compensation may vary based on experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Rail Transportation

Company Size: 5,001-10,000 employees

Founded: 2009

Company Description:

• Metro Trains Melbourne operates Melbourne’s suburban railway, running over 15,000 services weekly across 16 lines
• Committed to creating one of the best engineered railways in the world, adopting global best-practice across all facets of the business
• Emphasizes honesty, integrity, and serving communities with the best possible services

Company Specialties:

• Metropolitan Passenger Rail Transportation
• Engineering
• Rolling Stock
• Construction
• Training
• Public Transport
• Projects
• and Infrastructure

Company Website: Metro Trains Melbourne

ASSUMPTION: Metro Trains Melbourne is a large organization with a significant impact on the Melbourne community, offering opportunities for professional growth and development.

📊 Role Analysis

Career Level: Mid-Senior level (5-10 years of experience)

Reporting Structure: Reports to the Transformation Communications Manager

Work Arrangement: Full-time contract (max term) with on-site work arrangement

Growth Opportunities:

• Potential to work on high-profile projects and contribute to the growth of the Melbourne rail network
• Opportunities to develop skills in change management, stakeholder engagement, and communication strategies
• Possibility to progress to more senior roles within the communications or broader rail industry

ASSUMPTION: This role offers opportunities for professional growth and development within the rail industry and the broader communications field.

🌍 Location & Work Environment

Office Type: Corporate office environment

Office Location(s): 700 Collins St, Melbourne, Victoria 3008, AU

Geographic Context:

• Melbourne is Australia’s fastest-growing city, with a strong focus on public transport networks
• Metro Trains Melbourne plays a crucial role in shaping how Melbourne moves and connects
• Melbourne offers a high quality of life, with vibrant culture, sports, and entertainment options

Work Schedule: Standard business hours (Monday to Friday), with flexibility for project demands

ASSUMPTION: The Melbourne office location offers easy access to public transportation, cultural attractions, and amenities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• Face-to-face or video interview with the hiring manager and/or team members
• Reference checks
• Job offer

Key Assessment Areas:

• Communication skills and ability to interpret complex information
• Experience in internal communications and change management
• Stakeholder management and relationship-building skills
• Cultural fit and alignment with Metro Trains Melbourne’s values

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Demonstrate your understanding of the Metro Tunnel Project and its impact on employees
• Showcase your ability to manage multiple projects and stakeholders effectively

ATS Keywords: Internal Communications, Change Management, Stakeholder Management, Communication Strategies, Technical Communication, Relationship Building, Issue Resolution, Content Development

ASSUMPTION: Applicants should focus on demonstrating their relevant skills and experiences, as well as their understanding of the role and the company.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Communication and collaboration platforms (e.g., Microsoft Teams, Slack)
• Project management tools (e.g., Asana, Trello, Microsoft Project)
• Design tools (e.g., Adobe Creative Suite, Canva) for creating visual content

ASSUMPTION: Proficiency in relevant software and tools is essential for this role, as the Senior Communications Advisor will be responsible for creating and delivering various communication materials.

👔 Cultural Fit Considerations

Company Values:

• Honesty and Integrity
• Safety and Wellbeing
• Customer Focus
• One Team, One Metro

Work Style:

• Collaborative and team-oriented
• Adaptable and responsive to change
• Results-driven and focused on delivering high-quality work

Self-Assessment Questions:

• Do you align with Metro Trains Melbourne’s values, particularly honesty and integrity?
• Are you comfortable working in a dynamic, changing environment?
• Can you effectively manage multiple projects and stakeholders simultaneously?

ASSUMPTION: Applicants should assess their fit with Metro Trains Melbourne’s values and work style to ensure a successful integration into the team.

⚠️ Potential Challenges

• Managing multiple projects and stakeholders simultaneously
• Working in a dynamic, changing environment
• Interpreting complex technical information and communicating it effectively to various audiences
• Balancing the needs and expectations of different stakeholders

ASSUMPTION: Applicants should be prepared to manage multiple priorities and work effectively under pressure in a dynamic environment.

📈 Similar Roles Comparison

• Compared to other internal communications roles, this position has a stronger focus on change management and workplace impacts
• Within the rail industry, this role is unique in its focus on the Metro Tunnel Project and its impact on employees
• Career progression may involve transitioning to more senior communications roles or moving into other areas of the rail industry

ASSUMPTION: Applicants should consider the unique aspects of this role and how it compares to other internal communications positions within and outside the rail industry.

📝 Sample Projects

• Developing and implementing a communication strategy for a specific cohort of employees affected by the Metro Tunnel Project
• Creating and delivering a presentation to senior leadership on the impact of the Metro Tunnel Project on employees
• Managing a stakeholder engagement project to gather feedback and address concerns about the Metro Tunnel Project

ASSUMPTION: Sample projects should demonstrate the applicant’s ability to manage complex projects, engage stakeholders, and deliver high-quality communication materials.

❓ Key Questions to Ask During Interview

• Can you describe the most significant challenges faced by employees due to the Metro Tunnel Project and how this role will address them?
• How does this role collaborate with other departments and teams within Metro Trains Melbourne?
• What opportunities are there for professional development and growth within this role and the broader organization?
• How does Metro Trains Melbourne support work-life balance for its employees?
• What are the key priorities for this role in the first 90 days?

ASSUMPTION: Applicants should ask thoughtful questions that demonstrate their interest in the role and the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Metro Trains Melbourne careers portal
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
• Prepare examples of your communication materials and projects that demonstrate your ability to manage complex projects and engage stakeholders
• Follow up with the hiring manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.