📌 Core Information
🔹 Job Title: Senior Communications Consultant
🔹 Company: Wells Fargo
🔹 Location: Chandler, AZ (with remote/hybrid options for other locations)
🔹 Job Type: Full-Time
🔹 Category: Financial Services
🔹 Date Posted: April 14, 2025
🔹 Experience Level: Mid-Senior level (4+ years of experience)
🔹 Remote Status: Hybrid (rotational on-call support required)
🚀 Job Overview
Key aspects of this role include:
- Supporting senior leadership in delivering impactful, engaging, and data-driven messaging
- Executing communication-based initiatives and activities
- Implementing communication strategies to promote and protect Wells Fargo’s reputation
- Tracking and measuring results to ensure alignment with intended outcomes and business objectives
- Partnering with other communications teams to ensure alignment of communications strategies and messaging
ASSUMPTION: This role requires a strategic and dynamic individual with strong communication skills and the ability to work effectively across teams and functions.
📋 Key Responsibilities
✅ Lead or execute communication-based initiatives and activities
✅ Implement communications strategies to promote and protect Wells Fargo’s reputation
✅ Track and measure results to ensure they are in line with intended outcomes and business objectives
✅ Partner with other Communications teams to ensure alignment of communications strategies and messaging
✅ Provide support for critical alerts during business hours, overnights, and weekends (approximately 1-2 days per week, 24-hour shifts)
✅ Support Pacific Time coverage from 8:00 a.m. - 5:30 p.m.
ASSUMPTION: This role may require occasional overtime and on-call support to ensure timely communication and issue resolution.
🎯 Required Qualifications
Education: Bachelor's degree in Communications, Journalism, Public Relations, or a related field (or equivalent experience)
Experience: 4+ years of Public Relations, Media Relations, or Corporate Communications experience
Required Skills:
- Advanced storytelling skills leveraging narratives that use conversational language and style
- Exposure in a branch environment or supporting branch employees
- Understanding of banker and teller roles, systems, policies, and procedures
- Microsoft Suite expertise, specifically PowerPoint, Word, Excel, and Outlook
- Experience with video development and editing
- Strong attention to detail, including accuracy in grammar and a sharp focus on eliminating errors
- Ability to work under pressure and meet deliverables within tight deadlines
- Experience with critical issue management and communication support
- Proven ability to work independently
- Project support experience
- Survey development and execution
Preferred Skills:
- Exposure to generative AI tools (such as Copilot)
- Dreamweaver or experience with HTML code
- Ability to work effectively across teams and functions
- Exceptional verbal, written, interpersonal, and presentation skills
ASSUMPTION: Candidates with experience in the financial services industry or a branch environment may have an advantage in this role.
💰 Compensation & Benefits
Salary Range: $73,100.00 - $129,900.00 annually (based on location, experience, and qualifications)
Benefits:
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
Working Hours: Full-time, with rotational on-call support required (approximately 1-2 days per week, 24-hour shifts)
ASSUMPTION: Salary range is an estimate based on industry standards for similar roles and may vary depending on the candidate's location, experience, and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services. Wells Fargo is a diversified, community-based financial services company with approximately $1.9 trillion in assets.
Company Size: 10,001+ employees. As a large organization, Wells Fargo offers extensive resources and opportunities for career growth.
Founded: 1852. Wells Fargo has a rich history and is one of the oldest and most established financial institutions in the United States.
Company Description:
- Wells Fargo provides banking, investment, and mortgage products and services, as well as consumer and commercial finance
- The company operates through more than 7,300 locations, 12,000 ATMs, the internet, and mobile banking
- Wells Fargo serves one in three households in the United States and has offices in over 40 countries and territories to support customers who conduct business in the global economy
Company Specialties:
- Business Banking
- Wholesale banking
- Mortgage
- Consumer Finance
- Commercial Finance
Company Website: www.wellsfargo.com
ASSUMPTION: Wells Fargo's extensive reach and resources provide candidates with numerous opportunities for career growth and development.
📊 Role Analysis
Career Level: Mid-Senior level. This role requires a significant amount of experience and offers opportunities for career progression within the communications field.
Reporting Structure: This role reports directly to the National Branch Growth & Enablement group within Consumer, Small & Business Banking.
Work Arrangement: Hybrid. This role requires on-site presence for approximately 2-3 days per week, with the remaining days worked remotely.
Growth Opportunities:
- Progression within the communications department or other related fields within Wells Fargo
- Expanding skills and expertise in corporate communications, public relations, and related areas
- Potential opportunities to work on high-profile projects and initiatives
ASSUMPTION: This role offers numerous opportunities for professional growth and development within the communications field and the broader financial services industry.
🌍 Location & Work Environment
Office Type: Hybrid. This role requires on-site presence for approximately 2-3 days per week, with the remaining days worked remotely.
Office Location(s): Chandler, AZ (with remote/hybrid options for other locations)
Geographic Context:
- Chandler, AZ: A suburban city located southeast of Phoenix, offering a mix of urban and rural living with a growing tech industry and numerous outdoor recreation opportunities
- Other locations: Minneapolis, MN; Charlotte, NC; Irving, TX
Work Schedule: Full-time, with rotational on-call support required (approximately 1-2 days per week, 24-hour shifts)
ASSUMPTION: The hybrid work arrangement offers flexibility and a balance between on-site collaboration and remote work.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a member of the HR team
- In-depth interview with the hiring manager and/or team members
- Background check and onboarding
Key Assessment Areas:
- Communication skills and storytelling abilities
- Experience in a branch environment or supporting branch employees
- Technical skills, including Microsoft Suite and video editing
- Problem-solving and critical thinking skills
- Adaptability and flexibility in a dynamic work environment
Application Tips:
- Highlight relevant experience and achievements in your resume, particularly those related to communication strategies, messaging, and project management
- Tailor your cover letter to emphasize your fit for the role and your enthusiasm for Wells Fargo's mission and values
- Prepare for behavioral interview questions that focus on your communication skills, problem-solving abilities, and adaptability
ATS Keywords: Public Relations, Media Relations, Corporate Communications, Storytelling, Speechwriting, Presentation Design, Multi-channel Communication, Microsoft Suite, Video Development, Editing, HTML, Generative AI Tools, Attention to Detail, Project Support, Survey Development, Collaboration, Interpersonal Skills
ASSUMPTION: Wells Fargo's application process is designed to assess candidates' communication skills, problem-solving abilities, and cultural fit with the organization.
🛠️ Tools & Technologies
- Microsoft Suite (PowerPoint, Word, Excel, Outlook)
- Video development and editing software (e.g., Adobe Premiere Pro, iMovie, Final Cut Pro)
- HTML and generative AI tools (e.g., Copilot)
ASSUMPTION: This role requires proficiency in Microsoft Suite and video development and editing software, as well as familiarity with HTML and generative AI tools.
👔 Cultural Fit Considerations
Company Values:
- Putting our customers first
- Acting with integrity
- Fostering an inclusive environment
- Valuing each other
- Reinventing ourselves
Work Style:
- Collaborative and team-oriented
- Adaptable and responsive to change
- Results-driven and focused on continuous improvement
- Customer-centric and committed to delivering exceptional customer experiences
Self-Assessment Questions:
- How have you demonstrated your ability to create engaging and impactful narratives that resonate with diverse audiences?
- How have you adapted to working in a hybrid or remote environment, and what challenges have you faced in this setting?
- How do you approach working with a diverse team, and what strategies have you used to foster an inclusive environment?
ASSUMPTION: Wells Fargo values candidates who align with their core values and work style, and who demonstrate a strong commitment to customer service and continuous improvement.
⚠️ Potential Challenges
- Occasional overtime and on-call support requirements
- Working with a diverse and sometimes demanding customer base
- Navigating a large and complex organization with numerous departments and teams
- Adapting to a dynamic and evolving work environment
ASSUMPTION: These challenges can be mitigated by strong communication skills, adaptability, and a customer-centric mindset.
📈 Similar Roles Comparison
- Compared to other communications roles in the financial services industry, this position offers a unique blend of strategic communications, executive storytelling, and project management
- Wells Fargo's size and reach provide candidates with extensive opportunities for career growth and development
- Career paths within Wells Fargo may include progression within the communications department or other related fields within the organization
ASSUMPTION: This role offers a unique blend of strategic communications, executive storytelling, and project management, with extensive opportunities for career growth and development within the financial services industry.
📝 Sample Projects
- Developing and executing a comprehensive communication strategy for a new product launch or service offering
- Creating engaging and impactful narratives for senior leadership speeches, presentations, and other communications materials
- Managing critical issue communications and supporting the team during crises or high-pressure situations
ASSUMPTION: These sample projects demonstrate the strategic and dynamic nature of the role, requiring strong communication skills, adaptability, and a customer-centric mindset.
❓ Key Questions to Ask During Interview
- How does this role support the overall communications strategy for Wells Fargo, and how will my work contribute to the organization's success?
- What are the most significant challenges facing the communications department, and how can this role help address them?
- How does Wells Fargo support the professional growth and development of its employees, particularly within the communications field?
- What are the key priorities for this role in the first 30, 60, and 90 days, and how will they align with the team's and department's objectives?
- How does Wells Fargo foster a culture of collaboration and inclusivity, and what initiatives are in place to support these values?
ASSUMPTION: These questions demonstrate a candidate's interest in the role, the organization, and their commitment to contributing to the team's success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience and skills, particularly those related to communication strategies, messaging, and project management
- Write a cover letter that emphasizes your fit for the role and your enthusiasm for Wells Fargo's mission and values
- Prepare for behavioral interview questions that focus on your communication skills, problem-solving abilities, and adaptability
- Follow up with the hiring manager or HR representative within one week of submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
