Senior Communications Manager - Europe

📌 Core Information

🔹 Job Title: Senior Communications Manager - Europe

🔹 Company: QTS Data Centers

🔹 Location: London, UK

🔹 Job Type: Full-Time

🔹 Category: Communications & Public Relations

🔹 Date Posted: April 7, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Leading QTS’s internal and external communications efforts to enhance the company’s brand and reputation.
• Managing media relations and serving as the company’s liaison to the press.
• Developing and implementing data-driven communication strategies that align with QTS’s overall goals and objectives.
• Creating and leading communication content across various channels, including press releases, media advisories, and website updates.
• Collaborating with cross-functional teams to ensure consistency in messaging and branding for proactive and ongoing communications and crisis response.

ASSUMPTION: This role requires a strategic mindset, strong communication skills, and the ability to work effectively with various teams and stakeholders.

📋 Key Responsibilities

✅ Develop and implement data-driven communication strategies that align with QTS’s overall goals and objectives.

✅ Create and lead communication content across a broad array of channels, including press releases, media advisories, website updates, company statements/quotes, FAQs, and media briefing books.

✅ Lead the development of a proactive narrative and proof points at the national and community level to support our communication strategies.

✅ Develop and implement QTS’s go-to-market plans that advance key messages and guide stakeholder engagement, including earned and paid media plans, for data center roll-outs in Europe.

✅ Execute our analyst relations strategy by providing information about QTS’s services to engaged industry analysts, external agencies, and vendors.

✅ Serve as the QTS point-of-contact in company interviews, briefings, events, and other general public-facing opportunities.

✅ Manage national and local media relations including pitching stories and responding to inquiries from reporters and journalists.

✅ Support the development and launch of recruitment and employer brand campaigns.

✅ Support executive communications and visibility plans as needed.

✅ Actively track and report data findings on industry news/trends, market activities, competitive practices, inquiries, and client surveys to identify opportunities to better position the company.

✅ Collaborate with cross-functional teams to ensure consistency in messaging and branding for proactive and ongoing communications and crisis response.

✅ Build and maintain positive relationships with key stakeholders including Blackstone, industry analysts, thought leaders, industry influencers, partners, press/media contacts, and customers.

✅ Promote and attend special events/functions as needed, report on corporate milestones and activities.

ASSUMPTION: This role requires strong organizational and analytical skills, excellent oral and written communication skills, and the ability to manage multiple projects with competing priorities simultaneously.

🎯 Required Qualifications

Education: Bachelor’s degree in Communications, Marketing, Journalism, Media, English, or a related field; equivalent professional experience in lieu of a degree

Experience: 7+ years of experience in public/media communication or community engagement.

Required Skills:

• Strong media relations skills with excellent oral and written communication skills in accordance with Associated Press style guidelines and creating compelling public content.
• Ability to manage multiple projects with competing priorities simultaneously.
• Knowledge of crisis communication best practices.
• Excellent interpersonal skills with the ability to interface across all levels of the organization.
• Highly organized and detail oriented.
• Ability to work in a fast-paced, deadline-oriented work environment.
• Strong service and support orientation.
• An enthusiastic positive team player who can support and serve those around them.

Preferred Skills:

• Experience working in the technology or data center industry.
• Experience counseling clients and/or internal stakeholders on communications strategy.
• Experience with a communications and earned media software (Cision).

ASSUMPTION: While not explicitly stated, proficiency in the English language is likely required for this role.

💰 Compensation & Benefits

Salary Range: £50,000 - £65,000 per annum (Estimated based on industry standards for a Senior Communications Manager in London)

Benefits:

• 25 days annual leave and public holidays
• 32 paid volunteering hours per year
• Salary sacrifice pension scheme
• Employer paid private medical and dental cover for employees and dependents
• Life assurance
• Illness financial protection including critical illness cover and income protection
• Employee referral bonus equivalent to exchange rates of $2,500 at time of award, subject to eligibility

Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:30 PM with flexibility as needed

ASSUMPTION: The salary range provided is an estimate based on industry standards for a Senior Communications Manager in London. Actual salary may vary based on factors such as experience and performance.

📌 Applicant Insights

🔍 Company Context

Industry: QTS Data Centers operates in the IT Services and IT Consulting industry, focusing on Hyperscale and Hybrid Colocation. The company is a leading provider of data center solutions across a diverse footprint spanning more than 9 million square feet of owned mega scale data center space throughout North America.

Company Size: QTS Data Centers has 1,001-5,000 employees, making it a mid-sized to large organization. This size allows for diverse opportunities and a structured work environment while still offering the chance to make a significant impact.

Founded: QTS Data Centers was founded in 2005, giving it nearly two decades of experience in the industry.

Company Description:

• QTS Realty Trust, LLC is a leading provider of data center solutions across a diverse footprint spanning more than 9 million square feet of owned mega scale data center space throughout North America.
• Through its software-defined technology platform, QTS is able to deliver secure, compliant infrastructure solutions, robust connectivity, and premium customer service to more than 1,100 leading hyperscale technology companies, enterprises, and government entities.

Company Specialties:

• Hyperscale and Hybrid Colocation

Company Website: http://www.qtsdatacenters.com

ASSUMPTION: QTS Data Centers is a well-established company with a strong reputation in the industry. Working for this company offers the opportunity to gain experience in a dynamic and growing field.

📊 Role Analysis

Career Level: This role is at the senior level, indicating significant experience and responsibility. It is a strategic position that requires strong leadership and communication skills.

Reporting Structure: The Senior Communications Manager reports directly to the Vice President of Communications and works closely with various teams, including marketing operations, public policy, and agencies.

Work Arrangement: This role is on-site, requiring the candidate to be based in London, UK. However, there may be flexibility for remote work in certain circumstances.

Growth Opportunities:

• As QTS continues to grow, there may be opportunities for the successful candidate to take on additional responsibilities or move into a more senior role.
• The diverse nature of the company's work may also present opportunities to gain experience in different areas of communications or the broader business.

ASSUMPTION: Given the size and nature of QTS Data Centers, there are likely to be opportunities for professional growth and development within the company.

🌍 Location & Work Environment

Office Type: QTS Data Centers has a modern, professional office environment with a collaborative and dynamic work culture.

Office Location(s): The role is based in London, UK, with the specific office location being the EU UK London Conduit.

Geographic Context:

• London is a major global city with a vibrant tech industry, offering numerous networking opportunities and professional development resources.
• The city is also home to many international organizations and thought leaders in the tech industry.
• London's diverse cultural scene and historic attractions make it an exciting place to live and work.

Work Schedule: The work schedule is typically Monday to Friday, 9:00 AM to 5:30 PM, with flexibility as needed to accommodate project deadlines or special events.

ASSUMPTION: While the role is on-site, the company may offer flexibility for remote work in certain circumstances, such as when working on specific projects or during periods of high demand.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screening with the HR department
• In-person or video interview with the hiring manager and/or team members
• Final interview with the Vice President of Communications
• Background check and reference check

Key Assessment Areas:

• Communication skills, both written and verbal
• Media relations experience and skills
• Strategic thinking and planning
• Cultural fit and alignment with QTS's values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Provide specific examples of your media relations experience and successes.
• Demonstrate your understanding of QTS's business and industry trends.
• Prepare thoughtful questions to ask during the interview to show your interest in the role and the company.

ATS Keywords: Communications, Media Relations, Public Relations, Crisis Communication, Analytical Skills, Project Management, Interpersonal Skills, Content Creation, Stakeholder Engagement, Brand Management, Data-Driven Strategies, Recruitment Campaigns, Executive Communications, Event Promotion, Collaboration, Organizational Skills

ASSUMPTION: QTS Data Centers uses an Applicant Tracking System (ATS) to manage job applications. Including relevant keywords in your resume and cover letter can help your application get noticed by the system.

🛠️ Tools & Technologies

• Cision (communications and earned media software)
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Project management tools (e.g., Asana, Trello, JIRA)
• Social media platforms (e.g., LinkedIn, Twitter, Facebook)

ASSUMPTION: While not explicitly stated, proficiency in using relevant communications and project management tools is likely required for this role.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Excellence
• Accountability
• Teamwork
• Innovation

Work Style:

• Collaborative and team-oriented
• Dynamic and fast-paced
• Results-driven and focused on delivering high-quality work
• Adaptable and able to manage multiple projects simultaneously

Self-Assessment Questions:

• Do you have a proven track record of successful media relations experience?
• Are you comfortable working in a fast-paced, dynamic environment and managing multiple projects simultaneously?
• Do you share QTS's commitment to integrity, excellence, accountability, teamwork, and innovation?

ASSUMPTION: QTS Data Centers places a strong emphasis on cultural fit and values-driven behavior. Candidates should carefully consider how their personal values and work style align with the company's culture.

⚠️ Potential Challenges

• The role may require working on weekends or evenings to manage media inquiries or attend events.
• There may be periods of high demand or tight deadlines, requiring the candidate to work additional hours.
• The role involves managing relationships with external stakeholders, which can be challenging and time-consuming.
• The role may require travel to attend events or meet with stakeholders.

ASSUMPTION: While the role offers many exciting opportunities, it also presents certain challenges that candidates should be prepared to manage.

📈 Similar Roles Comparison

• Compared to other senior communications roles, this position places a greater emphasis on media relations and crisis communication.
• Unlike some other communications roles, this position requires a strong understanding of the technology industry and data center services.
• Career progression in this role may involve moving into a more senior leadership position within QTS or transitioning into a different functional area, such as marketing or public policy.

ASSUMPTION: Candidates should consider how this role compares to other senior communications positions and how it aligns with their long-term career goals.

📝 Sample Projects

• Developing and executing a go-to-market plan for a new data center launch in Europe, including earned and paid media strategies.
• Managing a crisis communication response to a data center outage, ensuring accurate and timely information is provided to stakeholders.
• Creating and implementing a recruitment campaign to attract top talent to QTS, highlighting the company's unique culture and benefits.

ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and challenges that the Senior Communications Manager may face in this role.

❓ Key Questions to Ask During Interview

• Can you describe the typical workload and priorities for this role?
• How does this role collaborate with other teams within QTS, such as marketing operations and public policy?
• What are the most important qualities and skills for success in this role, according to those who have held it previously?
• How does QTS support the professional development and growth of its employees?
• What are the key challenges and opportunities facing QTS in the next 1-3 years, and how does this role contribute to addressing them?

ASSUMPTION: Asking thoughtful questions during the interview demonstrates your interest in the role and the company, and provides valuable insights into the work environment and expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role, including specific examples of your media relations experience and successes.
• Prepare thoughtful questions to ask during the interview to show your interest in the role and the company.
• If selected for an interview, be prepared to provide specific examples of your communication skills, strategic thinking, and ability to manage multiple projects simultaneously.
• Follow up with the hiring manager or HR department within 24 hours after your interview to express your appreciation for the opportunity and reiterate your interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.