📌 Core Information
🔹 Job Title: Senior Community Manager
🔹 Company: Associa
🔹 Location: Dublin, Ohio
🔹 Job Type: Full-time
🔹 Category: Real Estate
🔹 Date Posted: April 9, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Acting as the primary liaison with Association Board of Directors and homeowners
- Traveling to client associations for meetings, inspections, and events
- Preparing and managing financial reports and packages
- Providing recommendations for capital expenditures and community maintenance
ASSUMPTION: This role requires strong communication, organizational, and leadership skills to manage multiple projects and stakeholders effectively.
📋 Key Responsibilities
✅ Act as the primary liaison with the Association Board of Directors and homeowners, attending meetings and addressing concerns
✅ Travel to client associations to perform inspections, conduct walk-throughs, and attend community events as needed
✅ Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for all homeowners
✅ Review monthly financial reports and ensure management summary is submitted to the association Board of Directors
✅ Provide recommendations to the Association Board of Directors and committees regarding major capital expenditures and community maintenance
ASSUMPTION: The role may require working evenings and weekends to attend board meetings and community events.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Management, or a related field (or equivalent experience)
Experience: 4-5 years of experience as a portfolio community association manager
Required Skills:
- Proficient in Microsoft Office (Word, Excel, Outlook)
- Strong customer service and conflict resolution skills
- Excellent communication and interpersonal skills
- Ability to prioritize, manage time, and meet deadlines
- Experience in community management, customer service, hospitality, or a related industry
Preferred Skills:
- Bilingual or multilingual proficiency
- Experience with property management software
ASSUMPTION: Proficiency in typical business correspondence (grammar, structure, punctuation, spelling) is assumed based on the role's requirements.
💰 Compensation & Benefits
Salary Range: $60,000 - $80,000 per year (based on industry standards for a Senior Community Manager with 4-5 years of experience in the Columbus, OH area)
Benefits:
- Medical, dental, and vision insurance
- 401k
- Disability insurance
- Wellness and development initiatives
Working Hours: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM, with flexibility to work evenings and weekends as needed
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and negotiation skills.
📌 Applicant Insights
🔍 Company Context
Industry: Real Estate, specifically Community Association Management
Company Size: 10,001+ employees (Enterprise-level)
Founded: 1979, with over 45 years of experience in the industry
Company Description:
- Associa is a leading community association management company, serving over 7.5 million residents worldwide
- The company offers a wide range of services, including accounting and financial services, association and developer consulting, and real estate services
- Associa is known for its unrivaled education, expertise, and innovative approach to community management
Company Specialties:
- Property Management
- Accounting & Financial Services
- Association & Developer Consulting
- Real Estate
- Tile & Collection Services
- Single Family HOAs & Master Planned Communities
- High Rise, Loft & Condominium Hotels
- Mixed Use Developments
Company Website: www.associaonline.com
ASSUMPTION: Associa's extensive experience and size may offer opportunities for career growth and development within the organization.
📊 Role Analysis
Career Level: Mid-level to senior, with potential for growth into management or leadership roles
Reporting Structure: Reports directly to the Regional Vice President or similar role
Work Arrangement: Primarily on-site, with occasional remote work for meetings and events
Growth Opportunities:
- Advancement to management or leadership roles within the company
- Expanding expertise in community association management
- Potential to work with diverse communities and client bases
ASSUMPTION: The role may require occasional travel to client associations and company offices.
🌍 Location & Work Environment
Office Type: Corporate office environment with a professional dress code
Office Location(s): Dublin, Ohio (with potential for travel to other Associa offices and client associations)
Geographic Context:
- Dublin, Ohio, is a suburb of Columbus, offering a mix of urban and suburban living
- The area has a relatively low cost of living compared to other major metropolitan areas
- Dublin is home to numerous corporate headquarters and offers ample job opportunities
Work Schedule: Full-time, with flexibility to work evenings and weekends as needed
ASSUMPTION: The work environment may be fast-paced and dynamic, requiring strong organizational skills and the ability to manage multiple projects simultaneously.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Background check and reference check
- Job offer
Key Assessment Areas:
- Communication and interpersonal skills
- Customer service and conflict resolution abilities
- Problem-solving and decision-making skills
- Understanding of community association management principles
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of community association management and Associa's services
- Prepare examples of how you've handled challenging customer service situations or managed multiple projects successfully
ATS Keywords: Community Association Manager, Senior Community Manager, Customer Service, Conflict Resolution, Microsoft Office, Property Management, Real Estate, Association Management
ASSUMPTION: Associa may use an Applicant Tracking System (ATS) to filter and rank candidates based on the relevance of their application materials to the job description.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, Outlook)
- Property management software (e.g., AppFolio, Buildium, or similar)
- Communication and collaboration tools (e.g., email, phone, video conferencing)
ASSUMPTION: The specific tools and technologies used may vary depending on the client associations and Associa's internal systems.
👔 Cultural Fit Considerations
Company Values:
- Community
- Integrity
- Excellence
- Accountability
- Teamwork
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on delivering exceptional customer service
- Adaptable and able to manage multiple projects and priorities
Self-Assessment Questions:
- Do you thrive in a fast-paced, dynamic work environment?
- Are you passionate about providing exceptional customer service and building strong relationships with clients?
- Do you have strong organizational skills and the ability to manage multiple projects simultaneously?
ASSUMPTION: Associa values employees who are committed to their mission of building the future of community and delivering exceptional customer service.
⚠️ Potential Challenges
- Managing multiple projects and priorities simultaneously
- Dealing with challenging customer service situations or conflicts
- Occasional travel and working evenings or weekends
- Keeping up with industry trends and best practices in community association management
ASSUMPTION: The role may require working with diverse client associations and homeowners, each with their unique needs and expectations.
📈 Similar Roles Comparison
- This role is similar to other Senior Community Manager positions, but may offer more opportunities for growth and development within a larger organization
- Compared to other real estate roles, this position focuses more on community management and customer service, rather than sales or marketing
- Career paths for this role may include advancement to management or leadership positions within community association management
ASSUMPTION: The specific responsibilities and requirements of this role may vary depending on the client associations and Associa's internal structure.
📝 Sample Projects
- Managing the annual meeting process for a large-scale community association, including preparing and distributing meeting materials, coordinating vendors, and facilitating the meeting itself
- Developing and implementing a community-wide event or program to enhance resident engagement and satisfaction
- Conducting a comprehensive review of a client association's governing documents and providing recommendations for updates or amendments
ASSUMPTION: The specific projects and tasks assigned may vary depending on the client associations and Associa's internal priorities.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
- How does Associa support the professional development and growth of its employees in this role?
- What opportunities are there for collaboration and teamwork within the company and with client associations?
- How does Associa ensure that its employees maintain a healthy work-life balance, especially when working with multiple client associations?
- What are the most rewarding aspects of working as a Senior Community Manager at Associa?
ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare examples of how you've handled challenging customer service situations or managed multiple projects successfully
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
