📌 Core Information
🔹 Job Title: Senior Community Manager (x/f/m)
🔹 Company: Doctolib
🔹 Location: Amsterdam, North Holland, Netherlands
🔹 Job Type: Full-time
🔹 Category: Healthcare, Community Management
🔹 Date Posted: April 4, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Leading and nurturing the community of healthcare professionals in the Netherlands
- Developing innovative community programs and managing existing networks
- Representing Doctolib at industry events and conferences
- Collaborating cross-functionally with internal teams to improve user experience
- Gaining insights into healthcare professionals' workflows and needs through user research
ASSUMPTION: This role requires a balance of strategic planning, hands-on execution, and strong communication skills. It's ideal for someone who enjoys building relationships, understands the healthcare industry, and thrives in a dynamic, collaborative environment.
📋 Key Responsibilities
✅ Lead and nurture the community of healthcare professionals in the Netherlands to increase user engagement
✅ Develop innovative community programs and cultivate a network of brand ambassadors
✅ Participate in discussions around care cooperation and digital innovation at industry conferences, events, and forums
✅ Coordinate initiatives with internal teams to improve user experience and drive satisfaction
✅ Engage directly with healthcare professionals through field trips in their practices to gain insights into their workflows and needs
ASSUMPTION: This role involves frequent travel within the Netherlands and may require occasional international travel for conferences and events.
🎯 Required Qualifications
Education: Medical Degree, degree in Health Management/Health Economics, or similar fields
Experience: 2-5 years of experience in community management, healthcare, or related fields
Required Skills:
- Excellent communication skills in Dutch and English
- Strong public speaking skills
- Proven ability to build and manage communities
- Experience in developing community programs and brand ambassador initiatives
- Familiarity with the healthcare industry and healthcare professionals' workflows
- Strong organizational skills and attention to detail
Preferred Skills:
- Experience with CRM software and community management tools
- Knowledge of the Dutch healthcare system
- Fluency in additional languages (e.g., French, German, Italian)
ASSUMPTION: While not explicitly stated, experience in healthcare or community management is highly preferred for this role.
💰 Compensation & Benefits
Salary Range: €55,000 - €75,000 per year (based on experience and performance)
Benefits:
- Learning and development opportunities
- Home office equipment allowance
- Team spirit and creativity budget
- 27 days of annual leave per year
- Flexibility days allowing work in EU countries and the UK for 10 days per year
- Solidarity Days (2 days per year to help health charities)
- Wellbeing program (free mental health and coaching offer)
- Flexible workplace policy offering a hybrid work mode
- Reimbursement of public transportation for those living outside the Amsterdam highway ring
- Relocation support for international mobilities
Working Hours: Full-time (40 hours per week), with flexibility for hybrid work arrangement
ASSUMPTION: The salary range provided is an estimate based on market research for similar roles in the Netherlands. Final compensation will be determined based on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Healthcare technology, with a focus on improving access to care and supporting healthcare professionals
Company Size: 1,001-5,000 employees, providing a large, established team with opportunities for growth and collaboration
Founded: 2013, with a strong track record of innovation and expansion in the healthcare tech sector
Company Description:
- Doctolib is a fast-growing healthcare technology company dedicated to improving the daily lives of healthcare professionals and patients
- The company offers a fast, frictionless, and secure journey for all care needs, with a focus on telehealth and digital innovation
- Doctolib has expanded its reach and impact through the acquisition of Siilo, Europe's largest medical network
Company Specialties:
- Healthcare technology
- Telehealth
- Digital innovation
- Healthcare professionals' support
- Patient experience improvement
Company Website: careers.doctolib.com
ASSUMPTION: Doctolib's focus on healthcare technology and patient experience makes it an attractive employer for professionals interested in digital health and innovation.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and advancement within the company
Reporting Structure: This role reports directly to the Growth Director and collaborates with various internal teams, including the Go-To-Market Strategy team
Work Arrangement: Hybrid, with a mix of on-site and remote work
Growth Opportunities:
- Expanding the community management team and taking on a leadership role
- Transitioning into a strategic or management role within the company
- Exploring opportunities within Doctolib's international offices
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to expand the community management team and take on leadership responsibilities.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspace with a focus on employee well-being and comfort
Office Location(s): Amsterdam, with flexibility for occasional remote work
Geographic Context:
- Amsterdam is a vibrant, multicultural city with a strong healthcare industry
- The city offers a high quality of life, with a rich cultural scene and numerous recreational opportunities
- Amsterdam is well-connected by public transportation, making it easy to commute to the office
Work Schedule: Full-time (40 hours per week), with flexibility for hybrid work arrangement
ASSUMPTION: The hybrid work arrangement allows for a better work-life balance and caters to the needs of employees with diverse personal circumstances.
💼 Interview & Application Insights
Typical Process:
- 45-minute initial interview with the Talent Partner
- 60-minute interview with the Hiring Manager
- 90-minute case study interview with the Hiring Manager
- 30-minute final interview with the Director of Growth
- At least one reference check
Key Assessment Areas:
- Communication skills and ability to represent Doctolib at industry events
- Community management experience and strategic planning abilities
- Understanding of the healthcare industry and healthcare professionals' workflows
- Cultural fit and alignment with Doctolib's values and mission
Application Tips:
- Tailor your resume and cover letter to highlight your community management experience and healthcare industry knowledge
- Prepare for behavioral interview questions that focus on your experience in community management and your ability to build and manage communities
- Be ready to discuss your understanding of the Dutch healthcare system and your ideas for improving healthcare professionals' experiences
ATS Keywords: Community Management, Healthcare, Dutch Language Proficiency, English Language Proficiency, Public Speaking, Event Representation, Strategic Planning, User Research
ASSUMPTION: The interview process is designed to assess the candidate's communication skills, community management experience, and cultural fit with Doctolib's values and mission.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Community management tools (e.g., Hootsuite, Sprout Social)
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: The specific tools and technologies used may vary depending on Doctolib's internal processes and the candidate's role within the company.
👔 Cultural Fit Considerations
Company Values:
- Patient-centric: Always prioritize the patient's needs and well-being
- Innovative: Continuously seek new solutions and improvements
- Collaborative: Work together to achieve common goals and support each other's success
- Responsible: Take ownership of our actions and their consequences
Work Style:
- Dynamic and fast-paced, with a focus on results and continuous improvement
- Collaborative and supportive, with a strong emphasis on teamwork and knowledge-sharing
- Flexible and adaptable, with a willingness to take on new challenges and learn from failures
Self-Assessment Questions:
- Do you share Doctolib's commitment to improving patient experiences and supporting healthcare professionals?
- Are you comfortable representing Doctolib at industry events and conferences?
- Do you thrive in a dynamic, collaborative environment and enjoy working on multiple projects simultaneously?
ASSUMPTION: Cultural fit is a critical factor in success at Doctolib, and candidates should carefully consider whether their values and work style align with the company's.
⚠️ Potential Challenges
- Managing a large and diverse community of healthcare professionals with varying needs and expectations
- Balancing strategic planning with day-to-day community management tasks
- Adapting to the dynamic and fast-paced nature of the healthcare technology industry
- Navigating the complex and evolving Dutch healthcare system
ASSUMPTION: These challenges are inherent to the role and require a proactive, adaptable, and strategic approach.
📈 Similar Roles Comparison
- Compared to traditional community management roles, this position requires a deeper understanding of the healthcare industry and healthcare professionals' workflows
- Unlike many community management roles, this position involves frequent public speaking and representation at industry events
- Career progression in this role may involve expanding the community management team or transitioning into a strategic or management role within the company
ASSUMPTION: This role offers unique opportunities and challenges compared to traditional community management positions, with a focus on the healthcare industry and patient experience improvement.
📝 Sample Projects
- Developing and executing a comprehensive community engagement strategy for a specific healthcare professional group
- Managing and growing Doctolib's presence at industry conferences and events
- Conducting user research to identify healthcare professionals' needs and pain points, and using those insights to inform community management strategies
ASSUMPTION: These sample projects illustrate the strategic, hands-on, and user-centered nature of the community management role at Doctolib.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the community management team?
- How does Doctolib support the professional development and growth of its community management team members?
- What are the most significant challenges facing the community management team in the next 12-24 months, and how can this role contribute to addressing them?
- How does Doctolib measure the success of its community management initiatives, and what key performance indicators (KPIs) are most important for this role?
- What opportunities exist for collaboration and knowledge-sharing with other teams within Doctolib, such as the Go-To-Market Strategy team?
ASSUMPTION: These questions are designed to provide insight into the team dynamics, growth opportunities, and strategic priorities of the community management role at Doctolib.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your community management experience and healthcare industry knowledge
- Prepare for behavioral interview questions that focus on your experience in community management and your ability to build and manage communities
- Research the Dutch healthcare system and be ready to discuss your ideas for improving healthcare professionals' experiences
- Follow up with the hiring team one week after submitting your application, if you haven't heard back
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
