📌 Core Information
🔹 Job Title: Senior Community Manager (x/f/m)
🔹 Company: Doctolib
🔹 Location: Amsterdam, North Holland, Netherlands
🔹 Job Type: Full-Time
🔹 Category: Healthcare & Medical
🔹 Date Posted: April 4, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site (Hybrid)
🚀 Job Overview
Key aspects of this role include:
- Leading and nurturing a community of healthcare professionals in the Netherlands
- Developing innovative community programs and managing existing networks
- Representing Doctolib at industry events and conferences
- Collaborating cross-functionally to improve user experience and drive satisfaction
- Conducting user research through field trips to understand healthcare professionals' workflows and needs
ASSUMPTION: This role requires a balance of strategic planning, hands-on community management, and public representation, with a focus on driving user engagement and satisfaction.
📋 Key Responsibilities
✅ Lead and nurture the community of healthcare professionals in the Netherlands, working to increase engagement of our user base
✅ Develop new engagement programs, cultivate a network of brand ambassadors, and continuously interact with members to improve our services and strengthen the overall community
✅ Participate in discussions around care cooperation and digital innovation at industry conferences, events, and forums
✅ Coordinate initiatives with internal teams, including the Go-To-Market Strategy team, to improve our experience and drive user satisfaction
✅ Engage directly with healthcare professionals through field trips in their practices to gain insights into their workflows and identify their needs and pain points
ASSUMPTION: The role involves a mix of strategic planning, event management, and direct user engagement, requiring strong communication and organizational skills.
🎯 Required Qualifications
Education: Medical Degree, degree in Health Management / Health Economics, or similar fields
Experience: 2-5 years of experience in Community Management or a related field
Required Skills:
- Passion for healthcare and engagement with health policy contexts
- Strong communication skills, including public speaking and presentation abilities
- Hands-on mentality, efficiency, precision, and empathy
- Business-fluent English and native-level Dutch
Preferred Skills:
- Experience in developing community, brand ambassador, and loyalty programs
ASSUMPTION: Given the role's focus on community management and public representation, strong communication skills and a passion for healthcare are essential. Relevant experience in community management is preferred but not required.
💰 Compensation & Benefits
Salary Range: €45,000 - €60,000 per year (based on experience level and industry standards for Community Managers in the Netherlands)
Benefits:
- Learning & development opportunities
- Home office equipment allowance
- Team spirit & creativity budget
- 27 days of annual leave per year
- Flexibility days allowing to work in EU countries and the UK 10 days per year
- Solidarity Days (2 days per year to help health charities and create a positive social impact)
- Wellbeing program (free mental health and coaching offer with our partner moka.care)
- Flexible workplace policy offering a hybrid work mode
- Reimbursement of public transportation if you live outside the Amsterdam highway ring
- Relocation support for international mobilities
Working Hours: Full-time, with flexibility for hybrid work arrangement
ASSUMPTION: The salary range is estimated based on industry standards for Community Managers in the Netherlands, with consideration for the required experience level and the role's responsibilities.
📌 Applicant Insights
🔍 Company Context
Industry: Healthcare & Medical, with a focus on digital health and telemedicine
Company Size: Mid-sized (1,001-5,000 employees), offering a collaborative and dynamic work environment
Founded: 2013, with a mission to improve the daily lives of healthcare professionals and serve more than 80 million Europeans
Company Description:
- Doctolib is a fast-growing technology company dedicated to improving the daily lives of healthcare professionals and patients
- The company offers a fast, frictionless, and secure journey for all care needs, with a focus on telemedicine and digital health solutions
- Doctolib has expanded its reach and impact through the acquisition of Siilo, Europe's largest medical network
Company Specialties:
- Telehealth
- Digital health
- Healthcare technology
- Medical network
- Healthcare professionals
- Patient care
Company Website: careers.doctolib.com
ASSUMPTION: Doctolib is a well-established company in the digital health industry, with a strong focus on improving the lives of healthcare professionals and patients through innovative technology solutions.
📊 Role Analysis
Career Level: Mid-level, with opportunities for growth and development within the company
Reporting Structure: The Senior Community Manager will report directly to the Hiring Manager and collaborate with various internal teams, including the Go-To-Market Strategy team
Work Arrangement: Hybrid, with a flexible workplace policy offering a mix of on-site and remote work
Growth Opportunities:
- Potential career progression to a leadership role within the community management team
- Opportunities to expand the community management function and team as the company grows
- Broad exposure to various aspects of the business, fostering a well-rounded understanding of the company's operations
ASSUMPTION: This role offers strong growth potential, with opportunities to develop both personally and professionally within the company.
🌍 Location & Work Environment
Office Type: Modern, collaborative workspace with a focus on employee well-being and comfort
Office Location(s): Amsterdam, with flexibility for hybrid work arrangement
Geographic Context:
- Amsterdam is a vibrant, multicultural city with a strong focus on innovation and technology
- The city offers a high quality of life, with a rich cultural scene, excellent public transportation, and a diverse range of neighborhoods
- Amsterdam is an ideal location for professionals looking to balance work and personal life in a dynamic, international environment
Work Schedule: Full-time, with flexibility for hybrid work arrangement
ASSUMPTION: The hybrid work arrangement offers a balance between on-site collaboration and remote flexibility, allowing employees to optimize their work environment and productivity.
💼 Interview & Application Insights
Typical Process:
- 45' ITW with the Talent Partner
- 60' ITW with the Hiring Manager
- 90' Case study ITW with the Hiring Manager
- 30' Final interview with the Director Growth
- At least one reference check
Key Assessment Areas:
- Communication skills, including public speaking and presentation abilities
- Cultural fit with the company's values and mission
- Problem-solving skills and strategic thinking
- Understanding of the healthcare industry and digital health solutions
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this specific role
- Prepare for the case study interview by researching Doctolib's mission, values, and industry trends
- Be ready to discuss your passion for healthcare and your vision for driving user engagement and satisfaction
ATS Keywords: Community Management, Healthcare Engagement, Program Development, Cross-Functional Collaboration, User Research, Medical Degree, Health Management, Health Economics, Dutch Language, English Language
ASSUMPTION: The interview process is designed to assess the candidate's communication skills, cultural fit, and strategic thinking, with a focus on their ability to drive user engagement and satisfaction in the role of Senior Community Manager.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Trello)
- Communication platforms (e.g., Slack, Microsoft Teams)
- Event management software (e.g., Eventbrite, Cvent)
ASSUMPTION: The tools and technologies required for this role are standard for community management and event planning, with a focus on communication, project management, and customer relationship management.
👔 Cultural Fit Considerations
Company Values:
- Patient-centric
- Innovative
- Collaborative
- Responsible
- Excellence-driven
Work Style:
- Dynamic and fast-paced
- Collaborative and team-oriented
- Focused on continuous learning and improvement
- Results-driven and data-informed
Self-Assessment Questions:
- How do you align with Doctolib's patient-centric value, and how would you ensure that our community programs prioritize the needs and preferences of healthcare professionals?
- How comfortable are you with public speaking and presenting at industry events, and can you provide an example of a successful presentation you've given in the past?
- How do you approach continuous learning and improvement in your work, and can you share an example of a time when you identified a gap in your knowledge or skills and took steps to address it?
ASSUMPTION: Doctolib values a patient-centric, innovative, and collaborative work environment, with a focus on continuous learning and improvement. Candidates should be able to demonstrate their alignment with these values and their ability to thrive in a dynamic, fast-paced environment.
⚠️ Potential Challenges
- Managing a large and diverse community of healthcare professionals with varying needs and preferences
- Balancing strategic planning and execution with day-to-day community management tasks
- Navigating the complex and ever-changing healthcare landscape, with a focus on digital health and telemedicine
- Adapting to a hybrid work environment, with a mix of on-site and remote collaboration
ASSUMPTION: The role of Senior Community Manager presents unique challenges, including community management at scale, strategic planning and execution, and adaptation to a hybrid work environment. Successful candidates will be able to navigate these challenges with resilience, adaptability, and strong communication skills.
📈 Similar Roles Comparison
- Community Manager vs. Senior Community Manager: The main difference between these roles is the level of strategic planning, team management, and event planning required. A Senior Community Manager is expected to have more experience, broader responsibilities, and a greater impact on the overall community strategy.
- Community Manager vs. Event Manager: While both roles focus on planning and executing events, a Community Manager is responsible for driving user engagement and satisfaction through ongoing community programs, while an Event Manager focuses on one-time events and conferences.
- Community Manager vs. Marketing Manager: Both roles require strong communication skills and a focus on driving user engagement. However, a Marketing Manager is responsible for developing and executing marketing campaigns, while a Community Manager focuses on building and maintaining a community of engaged users.
ASSUMPTION: The role of Senior Community Manager shares similarities with other community-focused roles, but it requires a higher level of strategic planning, team management, and event planning. Successful candidates will have experience in community management and a strong understanding of the unique challenges and opportunities presented by this role.
📝 Sample Projects
- Developing and executing a quarterly community engagement plan, with a focus on driving user satisfaction and retention
- Planning and hosting a regional healthcare conference, with a focus on driving attendance, engagement, and thought leadership
- Conducting user research through field trips to healthcare practices, with a focus on understanding user workflows and identifying pain points and opportunities for improvement
ASSUMPTION: These sample projects illustrate the range of responsibilities and skills required for the role of Senior Community Manager, from strategic planning and execution to direct user engagement and research.
❓ Key Questions to Ask During Interview
- Can you describe the current state of the community management function at Doctolib, and what opportunities exist for growth and expansion?
- How does Doctolib approach collaboration and communication with internal teams, and what role would I play in driving cross-functional initiatives?
- Can you provide an example of a successful community engagement campaign at Doctolib, and what key factors contributed to its success?
- How does Doctolib support the professional development and growth of its community management team members?
- What are the key performance indicators (KPIs) used to measure the success of community management initiatives at Doctolib, and how are these KPIs tracked and reported?
ASSUMPTION: These key questions are designed to assess the candidate's understanding of the role, the company's culture, and the opportunities for growth and development within the community management function.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this specific role
- Prepare for the case study interview by researching Doctolib's mission, values, and industry trends
- Be ready to discuss your passion for healthcare and your vision for driving user engagement and satisfaction
- Follow up with the hiring manager one week after your final interview to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
