📌 Core Information
🔹 Job Title: Senior Content Author
🔹 Company: Critical Mass
🔹 Location: Cupertino, California, United States
🔹 Job Type: Contract, Remote
🔹 Category: Advertising Services
🔹 Date Posted: July 11, 2025
🔹 Experience Level: Mid-Senior level (2-5 years)
🔹 Remote Status: Fully Remote
🚀 Job Overview
Key aspects of this role include:
- Editing and publishing content globally within the AEM environment
- Collaborating with internal teams and clients for requirements and quality assurance
- Working with creatives and development teams for web development
- Implementing technical solutions and troubleshooting issues
ASSUMPTION: This role requires a balance of technical and creative skills, with a focus on global content management and collaboration.
📋 Key Responsibilities
✅ Create or update content in the CMS (AEM preferred) using basic HTML, CSS, and JS to ensure accurate reflection of client and development requirements
✅ Edit copy, build content, and publish assets to pages globally
✅ Collaborate with Creative, Business, Technology, and QA teams to ensure quality and punctual web development
✅ Work on timelines and scheduling with cross-functional teams
✅ Collaborate with internal teams and clients on ad-hoc projects
✅ Implement technical solutions following the Capability’s best practices
✅ Debug or troubleshoot simple issues in existing web applications
✅ Provide feedback on policies and procedures when an opportunity for improvement exists
ASSUMPTION: This role involves a mix of content creation, project management, and troubleshooting, requiring strong organizational and technical skills.
🎯 Required Qualifications
Education: BS in Computer Science or related technical discipline or equivalent practical experience
Experience: 2-5 years of experience in client-facing roles and working with multilingual websites
Required Skills:
- Proficient in Adobe Experience Manager (AEM), including authoring, editing, and publishing content
- Basic understanding of HTML, CSS, and how they affect page layout and styling
- Content editing and proofreading skills with high attention to detail
- Familiarity with project management tools (e.g., Jira, Wrike, Quip, Asana)
- Strong organizational and time-management skills
Preferred Skills:
- Experience with multi-region or multilingual websites, including working with translation vendors and processes to localize content for global markets
ASSUMPTION: Candidates should have a strong foundation in content management, with experience in AEM and familiarity with HTML, CSS, and project management tools.
💰 Compensation & Benefits
Salary Range: $68 - $73 USD per hour (Please note that this is a fully remote contract role with a projected end date of January 30, 2026)
Benefits:
- Opportunity to work with a globally admired brand
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is for the hourly rate, and benefits are limited to the opportunity to work with a well-known brand for this contract role.
📌 Applicant Insights
🔍 Company Context
Industry: Critical Mass operates in the Advertising Services industry, focusing on digital marketing, brand launch and experience, user experience and interaction, design, insight and planning, digital campaign management, social media, mobile, technology services, experience design, experience distribution, marketing science, and eCommerce.
Company Size: Critical Mass is a mid-sized company with 1,001-5,000 employees, providing full-service digital capabilities for the greatest brands on Earth.
Founded: Critical Mass was founded in Canada and has since expanded globally, with offices in 13 locations worldwide.
Company Description:
- Critical Mass is a team of 1,800 inspired folks based in 13 offices around the world, providing full-service digital capabilities for the greatest brands on Earth.
- Their secret sauce is uncompromising design standards, relentless focus on customers, and an ability to put powerful new technologies to work for their clients.
- They work with the best brands, such as Apple, Nike, Mars Wrigley, Nissan, Diageo, Airbnb, BMW, BNY Mellon, Johnson & Johnson, and many more.
Company Specialties:
- Digital Marketing
- Brand Launch & Experience
- User Experience & Interaction
- Design
- Insight & Planning
- Digital Campaign Management
- Social Media
- Mobile
- Technology Services
- Experience Design
- Experience Distribution
- Marketing Science
- eCommerce
Company Website: http://www.criticalmass.com
ASSUMPTION: Critical Mass is a well-established company with a strong focus on digital marketing and customer experience, offering opportunities to work with renowned global brands.
📊 Role Analysis
Career Level: This role is at the mid-senior level, requiring 2-5 years of experience in client-facing roles and working with multilingual websites.
Reporting Structure: The Senior Content Author will work closely with Creative, Business, Technology, and QA teams, as well as collaborate with internal teams and clients on ad-hoc projects.
Work Arrangement: This is a fully remote contract role with a projected end date of January 30, 2026.
Growth Opportunities:
- Working with a globally admired brand can provide valuable experience and exposure
- Opportunity to gain experience in a global content management role
- Potential to work on high-profile projects with renowned brands
ASSUMPTION: This role offers growth opportunities through working with prominent brands and gaining experience in a global content management position.
🌍 Location & Work Environment
Office Type: Fully Remote
Office Location(s): Cupertino, California, United States
Geographic Context:
- Cupertino is located in the heart of Silicon Valley, known for its tech industry and innovation
- The area offers a mix of urban and suburban living, with easy access to outdoor activities and cultural attractions
- Cupertino has a Mediterranean climate, with mild, wet winters and warm, dry summers
Work Schedule: Full-time (40 hours per week)
ASSUMPTION: The remote work environment allows for flexibility in working hours and location, with the expectation of full-time commitment.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- Technical assessment or case study presentation
- Final interview with the team or stakeholders
Key Assessment Areas:
- Technical skills in AEM, HTML, CSS, and project management
- Content editing and proofreading skills
- Problem-solving and troubleshooting abilities
- Collaboration and communication skills
Application Tips:
- Highlight relevant experience in client-facing roles and working with multilingual websites
- Demonstrate strong organizational and time-management skills in your resume
- Showcase your attention to detail and ability to edit and proofread content
- Prepare for technical questions related to AEM, HTML, CSS, and project management
ATS Keywords: Adobe Experience Manager, AEM, HTML, CSS, JavaScript, Content Editing, Proofreading, Asset Management, Project Management, Cross-Functional Collaboration, Localization, Time Management, Troubleshooting, Attention to Detail, Client-Facing Experience, Technical Solutions Implementation, Debugging
ASSUMPTION: The application process will focus on assessing technical skills, content editing abilities, and problem-solving capabilities, with a strong emphasis on AEM and project management experience.
🛠️ Tools & Technologies
- Adobe Experience Manager (AEM)
- HTML
- CSS
- JavaScript
- Project management tools (e.g., Jira, Wrike, Quip, Asana)
ASSUMPTION: This role requires proficiency in Adobe Experience Manager, HTML, CSS, and project management tools, with a basic understanding of JavaScript.
👔 Cultural Fit Considerations
Company Values:
- Uncompromising design standards
- Relentless focus on customers
- Ability to put powerful new technologies to work for clients
Work Style:
- Collaborative and cross-functional teamwork
- Focus on quality and punctual web development
- Attention to detail and high standards for content creation
Self-Assessment Questions:
- Do you have experience working with a globally admired brand, and how did you contribute to its success?
- How do you ensure the quality and punctuality of web development in a cross-functional team environment?
- Can you provide an example of a time when you had to troubleshoot a complex issue related to AEM page rendering or broken components?
ASSUMPTION: Critical Mass values uncompromising design standards, a relentless focus on customers, and the ability to leverage technology for client success. Applicants should be comfortable working in a collaborative, cross-functional team environment with a strong focus on quality and attention to detail.
⚠️ Potential Challenges
- Managing multiple pages or tasks simultaneously may require strong organizational and time-management skills
- Working with a globally admired brand may come with high expectations and scrutiny
- Troubleshooting issues related to AEM page rendering, broken components, or site issues may require quick problem-solving and technical skills
- The fully remote work arrangement may present challenges in maintaining work-life balance and staying connected with the team
ASSUMPTION: This role may present challenges in managing multiple tasks, working with high expectations, troubleshooting technical issues, and maintaining work-life balance in a remote work environment.
📈 Similar Roles Comparison
- This role differs from other content author positions in its focus on global content management and collaboration with internal teams and clients
- As a Senior Content Author, this role requires more experience and technical skills than entry-level positions
- Compared to other mid-senior level roles, this position offers the opportunity to work with a globally admired brand and gain experience in a global content management position
ASSUMPTION: This role is unique in its focus on global content management and collaboration, requiring more experience and technical skills than entry-level positions and offering the opportunity to work with a globally admired brand.
📝 Sample Projects
- Updating and publishing content for a global brand's website using AEM, ensuring accurate reflection of client and development requirements
- Collaborating with internal teams and clients to develop and implement a content strategy for a multilingual website
- Troubleshooting and resolving issues related to AEM page rendering, broken components, or site issues to ensure optimal user experience
ASSUMPTION: Sample projects for this role may involve updating and publishing content using AEM, collaborating with internal teams and clients, and troubleshooting technical issues to ensure optimal user experience.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits within it?
- How does the company support work-life balance for remote employees?
- What are the key priorities for this role in the first 30, 60, and 90 days?
- How does the company approach professional development and growth opportunities for this role?
- What are the most challenging aspects of working with a globally admired brand, and how does the company support its employees in overcoming these challenges?
ASSUMPTION: Key questions to ask during the interview should focus on team structure, work-life balance, priorities, professional development, and challenges specific to working with a globally admired brand.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight relevant experience in client-facing roles and working with multilingual websites
- Write a cover letter explaining your interest in this role and how your skills and experience make you a strong fit
- Prepare for technical questions related to AEM, HTML, CSS, and project management
- Follow up with the hiring manager one week after your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
