Senior Content Designer

📌 Core Information

🔹 Job Title: Senior Content Designer

🔹 Company: Capgemini

🔹 Location: Multiple locations in Poland (Warsaw, Opole, Wrocław, Kraków, Gdańsk, Poznań, Katowice, Lublin)

🔹 Job Type: Hybrid

🔹 Category: Content & Creative

🔹 Date Posted: April 8, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site with hybrid option

🚀 Job Overview

Key aspects of this role include:

• Crafting compelling content and world-class experiences for clients' customers and partners
• Delivering contextually relevant content and developing high-standard technical self-help documentation
• Collaborating with cross-functional teams and localization professionals
• Researching and implementing tools and processes to improve internal productivity and end-user success

ASSUMPTION: This role requires a strong combination of UX writing and technical writing skills, as well as an understanding of user-centered design. Adaptability is key, as the organization is fast-paced and constantly evolving.

📋 Key Responsibilities

✅ Deliver just the right amount of content in context, providing clients' customers with the information they need when they need it, on the platform and device of their choosing

✅ Develop technical self-help documentation of a high standard in a variety of media formats for target audiences

✅ Use style and terminology guides, and adhere to writing authorities and Tone of Voice guidelines

✅ Participate in peer reviews and act on feedback

✅ Participate in user research to understand content needs and continually improve the user experience

✅ Advocate for clients' customers, working closely with cross-functional teams to understand customer needs and business goals, and drive user assistance solutions that align

✅ Collaborate with other content development teams to shape the global content strategy

✅ Collaborate with localization professionals to localize content for global markets

✅ Research and participate in the implementation of tools and processes to improve internal productivity, content consistency, and end-user success

ASSUMPTION: The role involves a mix of independent work and collaboration with various teams, requiring strong communication, interpersonal, and project management skills.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., English, Journalism, Technical Communication, or a related discipline)

Experience: Proven experience (5-10 years) in content design, UX writing, or a related role

Required Skills:

• Masterful communication and oral English communication skills
• Expertise in delivering an empathy-driven user experience
• Advanced knowledge of user assistance techniques, tools, and best practices
• Experience with information architecture and structured authoring to build sustainable and searchable information structures and taxonomies
• Good problem-solving and analytical skills
• Excellent active listening and interviewing skills
• Good understanding of design concepts, agile methodology, and business processes
• Familiarity with Madcap Flare, HTML, GitHub, and Microsoft style guide

Preferred Skills:

• Fluency in English and proficiency in French
• Experience working with distributed teams

ASSUMPTION: A strong portfolio showcasing relevant work is highly preferred. Relevant industry experience may be considered in lieu of a formal degree.

💰 Compensation & Benefits

Salary Range: The salary range for this role in Poland is approximately PLN 12,000 - 18,000 gross per month, depending on experience and qualifications. This is an estimate based on industry standards and may vary.

Benefits:

• Medical care with Medicover
• Private life insurance
• Multisport card
• Therapeutical support through Capgemini Helpline and educational podcast
• Access to over 70 training tracks with certification opportunities on the NEXT platform
• Continuous feedback and ongoing performance discussions through GetSuccess
• Hybrid working model with a modern office and ergonomic home office package

Working Hours: Full-time (40 hours per week), with flexible working hours and remote work options

ASSUMPTION: The salary range provided is an estimate and may vary based on the specific location and individual qualifications. Benefits are subject to change and may vary based on the employment contract.

📌 Applicant Insights

🔍 Company Context

Industry: Capgemini operates in the IT Services and IT Consulting industry, providing a wide range of services including outsourcing, process consulting, package-based solutions, custom solution development, application management, artificial intelligence, business consulting, cloud, digital, managed services, digital transformation, innovation, intelligent industry, sustainable IT, and generative AI.

Company Size: Capgemini is a large organization with over 340,000 team members in more than 50 countries, making it one of the largest IT services providers globally.

Founded: Capgemini was founded in 1967 and is headquartered in Paris, France, with additional offices worldwide.

Company Description:

• Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.
• The company delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market-leading capabilities in AI, generative AI, cloud, and data, combined with its deep industry expertise and partner ecosystem.
• Capgemini reported global revenues of €22.1 billion in 2024.

Company Specialties:

• Outsourcing
• Process Consulting
• Package-Based Solutions
• Custom Solution Development
• Application Management
• Artificial Intelligence
• Business Consulting
• Cloud
• Digital
• Managed Services
• Digital Transformation
• Innovation
• Intelligent Industry
• Sustainable IT
• and Generative AI

Company Website: www.capgemini.com

ASSUMPTION: Capgemini's large size and extensive service offerings provide numerous opportunities for career growth and development within the organization.

📊 Role Analysis

Career Level: This role is at the senior level, requiring a significant amount of experience and expertise in content design and related fields.

Reporting Structure: The Senior Content Designer will likely report directly to a Content Manager or similar role, with a matrix reporting structure to various project teams and stakeholders.

Work Arrangement: The role offers a hybrid working model, with a modern office and ergonomic home office package, providing flexibility to work from home when needed.

Growth Opportunities:

• Progression to a Content Manager or similar leadership role
• Expansion into related fields, such as UX design, product management, or content strategy
• Opportunities to work on high-profile projects and collaborate with diverse teams

ASSUMPTION: Capgemini's large size and extensive service offerings provide numerous opportunities for career growth and development within the organization.

🌍 Location & Work Environment

Office Type: Capgemini's offices are modern and ergonomically designed to support productivity and collaboration, with amenities such as meeting rooms, breakout spaces, and well-equipped workstations.

Office Location(s): The role is available in multiple locations in Poland, including Warsaw, Opole, Wrocław, Kraków, Gdańsk, Poznań, Katowice, and Lublin.

Geographic Context:

• Warsaw: The capital and largest city in Poland, with a vibrant tech industry and numerous cultural attractions
• Opole: A city in southern Poland, known for its industrial sector and historical sites
• Wrocław: The largest city in western Poland, with a strong IT industry and a rich cultural scene
• Kraków: The second-largest city in Poland, known for its historical sites and growing tech industry
• Gdańsk: A port city in northern Poland, with a strong focus on technology and innovation
• Poznań: A city in western Poland, known for its historical sites and growing IT industry
• Katowice: A city in southern Poland, with a strong industrial sector and growing tech industry
• Lublin: A city in eastern Poland, known for its educational institutions and growing IT industry

Work Schedule: The role follows a standard work schedule, with flexible hours and the option to work remotely when needed.

ASSUMPTION: Capgemini's hybrid working model allows employees to balance work and personal life more effectively, while still maintaining a strong connection to the company and its culture.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• Technical assessment (content-related tasks)
• Behavioral and cultural fit interview
• Final round with hiring manager

Key Assessment Areas:

• Content creation and editing skills
• Understanding of user-centered design principles
• Problem-solving and analytical skills
• Communication and interpersonal skills
• Cultural fit and alignment with Capgemini's values

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare a portfolio showcasing your best content design work
• Research Capgemini's company culture and values to demonstrate your fit
• Practice common interview questions and prepare thoughtful responses
• Be ready to discuss your approach to content design and user-centered design principles

ATS Keywords: Content Design, UX Writing, Technical Writing, User-Centered Design, Communication Skills, Empathy-Driven User Experience, Information Architecture, Problem-Solving, Analytical Skills, Active Listening, Agile Methodology, Collaboration, Localization, Research, Madcap Flare, HTML, GitHub, Microsoft Style Guide

ASSUMPTION: Capgemini's application process is designed to assess both technical skills and cultural fit, with a strong focus on communication and interpersonal skills.

🛠️ Tools & Technologies

• Madcap Flare
• HTML
• GitHub
• Microsoft style guide
• Other tools and technologies may be required based on specific projects or client needs

ASSUMPTION: Capgemini uses a variety of tools and technologies to support its content design and development processes, and may require candidates to learn and adapt to new tools as needed.

👔 Cultural Fit Considerations

Company Values:

• Honesty
• Boldness
• Trust
• Freedom
• Client Value Creation

Work Style:

• Collaborative and team-oriented
• Agile and adaptable
• Focused on delivering results and driving impact
• Committed to continuous learning and improvement

Self-Assessment Questions:

• How do you ensure that your content aligns with Capgemini's values, particularly 'Client Value Creation'?
• How do you approach working with diverse teams and stakeholders, both locally and globally?
• How do you stay up-to-date with industry trends and best practices in content design and user-centered design?

ASSUMPTION: Capgemini's culture values collaboration, innovation, and a strong commitment to delivering results and driving impact for its clients.

⚠️ Potential Challenges

• The role may require working on multiple projects simultaneously, requiring strong time management and prioritization skills
• Capgemini's large size and diverse client base may present challenges in maintaining a consistent content strategy and tone of voice
• The role may involve working with tight deadlines and competing priorities, requiring strong project management and communication skills
• The role may require occasional travel to client sites or other Capgemini offices

ASSUMPTION: Capgemini's large size and diverse client base provide numerous opportunities for career growth and development, but also present unique challenges that candidates should be prepared to address.

📈 Similar Roles Comparison

• Compared to other content design roles, this position may require more technical writing and localization experience
• Capgemini's large size and diverse client base may offer more opportunities for career growth and exposure to different industries and technologies
• Capgemini's hybrid working model may provide more flexibility than traditional on-site or fully remote roles

ASSUMPTION: Capgemini's size, industry, and work arrangement make this role unique, with both advantages and challenges compared to similar roles in other organizations.

📝 Sample Projects

• Developing user-friendly documentation for a complex enterprise software application
• Creating engaging in-app content for a mobile banking application
• Collaborating with a cross-functional team to design and implement a comprehensive content strategy for a large-scale e-commerce platform

ASSUMPTION: Capgemini's diverse client base and extensive service offerings provide numerous opportunities for content designers to work on a wide range of projects and gain exposure to different industries and technologies.

❓ Key Questions to Ask During Interview

• How does Capgemini support the professional development and growth of its content designers?
• What are the most challenging aspects of working on content for Capgemini's diverse client base?
• How does Capgemini ensure consistency in its content strategy and tone of voice across multiple projects and clients?
• What opportunities are there for collaboration and knowledge-sharing between content designers within Capgemini?
• How does Capgemini approach content accessibility and inclusivity in its design and development processes?

ASSUMPTION: Asking thoughtful questions during the interview process demonstrates your interest in the role and commitment to understanding Capgemini's culture and work environment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Capgemini careers portal
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
• Prepare a portfolio showcasing your best content design work
• Research Capgemini's company culture and values to demonstrate your fit
• Practice common interview questions and prepare thoughtful responses
• Follow up with the hiring manager within one week of your interview to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.