Senior Content Operations Specialist

📌 Core Information 🔹 Job Title: Senior Content Operations Specialist 🔹 Company: Acquia 🔹 Location: Remote - Costa Rica 🔹 Job Type: Full-Time 🔹 Category: Software Development 🔹 Date Posted: 2025-07-07 🔹 Experience Level: 5-10 years 🚀 Job Overview Acquia is seeking a strategic and organized Senior Content Operations Specialist to oversee the end-to-end content lifecycle, optimize workflows, and ensure seamless collaboration across teams. This role is pivotal in scaling content operations, maintaining high standards for quality, consistency, and efficiency. 🔹 Key aspects of this role include: - Managing content workflows and project coordination - Leading content optimization initiatives - Ensuring content quality and compliance - Facilitating cross-functional collaboration - Administering content management systems and tools - Analyzing content performance and workflow efficiency - Developing documentation and providing training - Continuously improving content operations 🔹 Assumption: This role requires a balance of strategic thinking and tactical execution. Candidates should be comfortable working independently and collaborating with cross-functional teams in a fast-paced environment. 📋 Key Responsibilities ✅ Content Workflow Management: Design, implement, and refine processes for content creation, editing, review, approval, and publishing across multiple channels. ✅ Project Coordination: Manage content calendars, deadlines, and deliverables to ensure timely execution of content initiatives. ✅ Content Optimization: Lead initiatives to audit, update, and optimize existing content for accuracy, relevance, SEO, user engagement, and business objectives. Utilize analytics to drive recommendations and measure success. ✅ Quality Assurance: Oversee content QA processes to ensure all assets meet brand guidelines, editorial standards, and compliance requirements. ✅ Cross-functional Collaboration: Serve as the liaison between content creators, designers, product managers, and marketing to ensure alignment and smooth handoffs. ✅ Content Systems & Tools: Administer content management systems (CMS), digital asset management (DAM) platforms, and workflow tools. Identify and implement process improvements and new technologies. ✅ Reporting & Analytics: Track content performance metrics, workflow efficiency, and resource utilization. Analyze content effectiveness and identify opportunities for optimization based on data. ✅ Documentation & Training: Develop and maintain documentation for content processes, style guides, and best practices. Train team members on tools and workflows. ✅ Continuous Improvement: Identify opportunities to scale and optimize content operations, supporting innovation and growth. 🔹 Assumption: This role requires a strong understanding of content management systems, workflow tools, and digital asset management platforms. Familiarity with analytics tools and SEO best practices is a plus. 🎯 Required Qualifications Education: - Bachelor's degree in a related field (e.g., Communications, Marketing, Journalism) or equivalent experience Experience: - 4+ years of experience in content operations, project management, editorial management, or a related field Required Skills: - Proficiency with content management systems (e.g., WordPress, Contentful, Drupal) - Experience with workflow/project management tools (e.g., Asana, Jira, Trello) - Strong organizational, multitasking, and problem-solving skills - Exceptional attention to detail and commitment to quality - Excellent written and verbal communication skills - Experience collaborating with cross-functional teams in a fast-paced environment Preferred Skills: - Experience in a similar role within B2B SaaS companies or startups - Familiarity with content localization and translation workflows - Knowledge of analytics tools (e.g., Google Analytics, Tableau) and experience creating dashboards or reports - Experience or interest in leveraging AI-powered tools to support content creation, editing, research, or workflow automation - Interest or experience in basic graphic design, image editing, or collaborating with creative teams to enhance visual content 🔹 Assumption: Candidates with experience in B2B SaaS or startups may have a better understanding of Acquia's business context and market dynamics. 💰 Compensation & Benefits Salary Range: $90,000 - $120,000 per year (Based on industry standards for a Senior Content Operations Specialist in the United States with 5-10 years of experience) Benefits: - Health, dental, and vision insurance - 401(k) plan with company match - Flexible time off and paid holidays - Professional development opportunities - Employee referral program Working Hours: Full-time (40 hours per week) with flexible scheduling and remote work options 🔹 Assumption: The salary range is based on industry standards for a Senior Content Operations Specialist in the United States. The benefits package is competitive and designed to attract and retain top talent. 📌 Applicant Insights 🔍 Company Context Industry: Acquia operates in the software development industry, focusing on open-source digital experience platforms built on Drupal. The company empowers ambitious digital innovators to craft productive, frictionless digital experiences that make a difference to their customers, employees, and communities. Company Size: Acquia has 1,001-5,000 employees, providing a mid-sized company environment with ample opportunities for collaboration and growth. Founded: Acquia was founded in 2007, giving it over 15 years of experience in the industry. Company Description: - Acquia provides the world's leading open digital experience platform (DXP), built on open-source Drupal - The company is committed to shaping a digital future that is safe, accessible, and available to all - Acquia DXP unlocks the potential of customer data and content, accelerating time to market and increasing engagement, conversion, and revenue Company Specialties: - Technical support and expert consulting for Drupal - Fully-managed Drupal cloud hosting for enterprises - Drupal software-as-a-service - Digital experience platform - Enterprise software - Multisite management - Digital asset management - Personalization - Customer journey orchestration - Commerce integration and content - Customer data platform Company Website: www.acquia.com 🔹 Assumption: Acquia's focus on open-source technology and digital experience platforms sets it apart in the software development industry. The company's commitment to shaping a digital future that is accessible to all is a key aspect of its culture and values. 📊 Role Analysis Career Level: This role is at the senior level, requiring a combination of strategic thinking, tactical execution, and leadership skills. Reporting Structure: The Senior Content Operations Specialist will report directly to the Director of Content Operations and collaborate with cross-functional teams, including content creators, designers, product managers, and marketing. Work Arrangement: This role is remote-friendly, with the option to work from home or in one of Acquia's global offices. Growth Opportunities: - Opportunities to advance within the content operations team or explore other roles within Acquia's growing organization - Professional development opportunities, including training and workshops - The chance to work on high-impact projects and initiatives that drive business growth and innovation 🔹 Assumption: Acquia's global presence and commitment to growth provide ample opportunities for career advancement and professional development. 🌍 Location & Work Environment Office Type: Acquia has offices in multiple locations worldwide, with a remote-friendly work culture that supports flexible scheduling and work-from-home arrangements. Office Location(s): - Boston, MA, USA - Reading, UK - Shibuya, Tokyo, Japan - Munich, Germany - Paris, France Geographic Context: Costa Rica offers a tropical climate, diverse culture, and a growing tech industry, making it an attractive location for remote work. Work Schedule: Full-time (40 hours per week) with flexible scheduling and remote work options 🔹 Assumption: Acquia's global presence and remote-friendly work culture provide flexibility and opportunities for candidates to work from various locations. 💼 Interview & Application Insights Typical Process: 1. Online application submission 2. Phone or video screen with the hiring manager 3. Technical assessment or case study 4. Final round interview with the team Key Assessment Areas: - Problem-solving and analytical skills - Content strategy and optimization expertise - Project management and organizational skills - Communication and collaboration skills - Cultural fit and alignment with Acquia's values Application Tips: 1. Tailor your resume and cover letter to highlight relevant skills and experiences for this role 2. Showcase your understanding of content operations, project management, and digital marketing best practices 3. Demonstrate your ability to analyze data and generate actionable insights for process and content improvements 4. Prepare for behavioral interview questions that focus on your problem-solving, collaboration, and leadership skills ATS Keywords: Content Operations, Project Management, Editorial Management, Content Optimization, SEO, Digital Marketing, Cross-functional Collaboration, Content Management Systems, Workflow Tools, Analytics, Quality Assurance, Documentation, Training, Problem-solving, Attention to Detail, Communication 🔹 Assumption: Acquia's hiring process is designed to assess candidates' skills, cultural fit, and alignment with the company's values. The interview process may include technical assessments or case studies to evaluate candidates' problem-solving and analytical skills. 🛠️ Tools & Technologies - Content management systems: WordPress, Drupal, Contentful - Workflow/project management tools: Asana, Jira, Trello - Digital asset management platforms: Adobe Experience Manager, Brandfolder, Bynder - Analytics tools: Google Analytics, Tableau, Adobe Analytics - AI-powered tools: ChatGPT, Anthropic, Jasper 🔹 Assumption: Familiarity with these tools and technologies is preferred but not required. Candidates should be open to learning new tools and platforms as needed. 👔 Cultural Fit Considerations Company Values: - Customer Obsessed: We put customers at the center of everything we do - One Acquia: We succeed together, fostering a culture of collaboration and inclusivity - Innovative: We embrace change and continuously seek new ways to improve - Trustworthy: We act with integrity and hold ourselves accountable for our actions - Passionate: We are driven by a deep desire to make a difference Work Style: - Collaborative: Acquia values a team-oriented approach to problem-solving and decision-making - Adaptable: The company encourages employees to be flexible and responsive to change - Data-driven: Acquia uses data and analytics to inform decision-making and measure success - Creative: The company fosters a culture of innovation and experimentation Self-Assessment Questions: 1. How do you align with Acquia's customer-obsessed approach to business? 2. Describe a time when you had to adapt to significant changes in a project or workflow. How did you handle it? 3. How do you use data and analytics to inform your content strategy and optimization efforts? 4. Can you provide an example of a creative solution you implemented to improve content quality, efficiency, or effectiveness? 🔹 Assumption: Acquia's values and work style are designed to foster a collaborative, innovative, and customer-focused culture. Candidates should assess their alignment with these values and work style preferences before applying. ⚠️ Potential Challenges 1. Language Barrier: While English is the primary language of communication at Acquia, candidates may face language barriers if they are not proficient in English. 2. Time Zone Differences: As a global company, Acquia has employees in multiple time zones. Candidates may need to adjust their work hours to accommodate meetings and collaborations with team members in different time zones. 3. Fast-paced Environment: Acquia operates in a fast-paced and dynamic industry. Candidates should be comfortable working in a high-pressure environment and adapting to change. 4. Remote Work Challenges: While Acquia offers remote work options, candidates may face challenges related to remote work, such as isolation, distractions, or maintaining work-life balance. 🔹 Assumption: These challenges can be mitigated with strong communication, time management, and self-motivation skills. Candidates should be prepared to adapt to a dynamic and fast-paced work environment. 📈 Similar Roles Comparison 1. Content Manager vs. Senior Content Operations Specialist: While both roles focus on content management, the Senior Content Operations Specialist role places a greater emphasis on process optimization, workflow management, and cross-functional collaboration. The Content Manager role may focus more on content creation, strategy, and editorial direction. 2. Project Manager vs. Senior Content Operations Specialist: Both roles require strong project management skills, but the Senior Content Operations Specialist role is more focused on content-specific projects and initiatives. The Project Manager role may be more generalist in nature, overseeing projects across various departments or functions. 3. Career Path: The Senior Content Operations Specialist role provides opportunities for career growth within content operations or exploration of other roles within Acquia's growing organization. The role may also serve as a stepping stone to leadership or management positions within the content operations team or other departments. 🔹 Assumption: Candidates should consider their career goals and preferences when comparing these roles. The Senior Content Operations Specialist role may be a better fit for candidates interested in process optimization, workflow management, and cross-functional collaboration. 📝 Sample Projects 1. Content Audit and Optimization: Lead a comprehensive audit of Acquia's website and content library to identify opportunities for optimization, improvement, or retirement. Develop and implement a content optimization strategy based on data and analytics. 2. Workflow Improvement: Evaluate Acquia's existing content workflows and identify opportunities for improvement. Design and implement new workflows to enhance efficiency, collaboration, and content quality. 3. Cross-functional Collaboration: Facilitate a cross-functional content working group, bringing together representatives from content creation, design, product, and marketing teams. Establish clear processes for content handoffs, approvals, and feedback to ensure smooth and efficient content production. 🔹 Assumption: These sample projects are designed to showcase the key responsibilities and required skills for the Senior Content Operations Specialist role. Candidates should be prepared to provide specific examples of their experience with content audits, workflow improvements, and cross-functional collaboration. ❓ Key Questions to Ask During Interview 1. Role Responsibilities: Can you provide more details about the day-to-day responsibilities of the Senior Content Operations Specialist role and how it fits into the broader content operations team? 2. Team Structure: How is the content operations team structured, and who will I be working with on a daily basis? 3. Company Culture: What is the company culture like at Acquia, and how does the content operations team contribute to that culture? 4. Growth Opportunities: What opportunities are there for professional development and career growth within the content operations team or other departments at Acquia? 5. Work Environment: How does Acquia support remote work and work-life balance for its employees? 🔹 Assumption: These questions are designed to help candidates better understand the role, team, and company culture. Candidates should be prepared to ask thoughtful and insightful questions that demonstrate their interest in the role and Acquia as an employer. 📌 Next Steps for Applicants To apply for this position: 1. Submit your application through this link: https://acquia.wd5.myworkdayjobs.com/acquiacareers/External/job/7023123 2. Tailor your resume and cover letter to highlight relevant skills and experiences for this role, emphasizing your problem-solving, project management, and content optimization expertise. 3. Prepare for behavioral interview questions that focus on your problem-solving, collaboration, and leadership skills. 4. If selected for an interview, be prepared to discuss your approach to content strategy, optimization, and workflow management. 5. Follow up with the hiring manager after your interview to express your appreciation for the opportunity and reiterate your interest in the role. 🔹 Assumption: These next steps are designed to help candidates successfully navigate the application and interview process for the Senior Content Operations Specialist role at Acquia. Candidates should be proactive, prepared, and persistent in their pursuit of this opportunity. ⚠️ Disclaimer This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.