Senior Content Writer

📌 Core Information

🔹 Job Title: Senior Content Writer

🔹 Company: iManage

🔹 Location: Bengaluru, Karnataka, India

🔹 Job Type: Full-Time, Hybrid

🔹 Category: Content Writing

🔹 Date Posted: June 2, 2025

🔹 Experience Level: Mid-Senior Level (7-9 years)

🔹 Remote Status: On-site/Hybrid

🚀 Job Overview

Key aspects of this role include:

• Developing high-quality product documentation for iManage's suite of products and services.
• Collaborating with various stakeholders, including marketing, sales, product management, and support teams.
• Creating business process templates, workflows, and forms.
• Curating and mapping content based on learning journeys for different audience personas.
• Mentoring junior writers and contributing to team internal initiatives.

ASSUMPTION: This role requires a strong understanding of technical documentation, business processes, and persuasive writing. The ideal candidate will have experience working with SaaS solutions and a variety of software products.

📋 Key Responsibilities

✅ Develop high-quality product documentation, including user guides, online help, installation guides, and administration guides.

✅ Handle multiple product documentation projects independently.

✅ Get under the hood of the product by installing, configuring, and exploring it to develop an excellent understanding of its features and functionality.

✅ Interact proactively with subject matter experts to ensure product documentation is technically accurate, comprehensive, and valuable.

✅ Understand and adhere to iManage's technical publications standards and processes.

✅ Create new business process templates, workflows, forms, and system/functional specification templates.

✅ Curate and map content based on learning journeys for various audience personas.

✅ Collaborate with other documentation team members for peer reviews, developing/updating departmental guidelines, and enhancing iManage's technical publication standards and methodologies.

✅ Develop estimates, plan deliverables, mentor junior writers, represent the team in project team meetings, and coordinate with the localization team for product documentation translation in multiple languages.

✅ Work with the UI/UX team to create UI text that matches iManage's technical publication standards.

ASSUMPTION: This role requires strong attention to detail, excellent interpersonal skills, and the ability to work effectively with various stakeholders.

🎯 Required Qualifications

Education: Bachelor's or Master's degree in a related discipline.

Experience: 7-9 years of relevant experience in technical writing, business process writing, and persuasive writing.

Required Skills:

• Excellent command over the English language.
• Impeccable writing skills.
• Excellent interpersonal skills.
• Attention to detail.
• Problem-solving skills.
• Experience creating content that appeals and is valuable to targeted audiences.
• Experience creating content for SaaS solutions and a variety of software products, such as cloud services, multi-tier applications, and database products including SQL.
• Skills required to organize and synthesize large amounts of complex information from various sources and work in a fast-paced setting.
• Troubleshoot issues and provide inputs with functional and domain knowledge.

Preferred Skills:

• Working knowledge of iManage products, Jira, Confluence, Zendesk, Smartsheet.
• Experience working across various business domains.
• A basic understanding of programming to validate documentation (such as C/C++, Java, Python, RESTful APIs, XML, JSON, and/or HTML).
• Familiarity with managing VMs, Windows, and Mac.

ASSUMPTION: Candidates with relevant experience in the legal, finance, or healthcare industries may have an advantage, as iManage serves these sectors.

💰 Compensation & Benefits

Salary Range: INR 15,00,000 - 20,00,000 per annum (Based on industry standards for a Senior Content Writer with 7-9 years of experience in Bengaluru)

Benefits:

• Market competitive salary.
• Annual performance-based bonus.
• Enhanced parental leave (20 weeks for primary and 10 weeks for secondary caregiver at 100% pay).
• Comprehensive health, accidental, and life insurance.
• 21 paid leaves, including 9 casual and sick days, multiple all-company wellness days, and Indian holidays.

Working Hours: Full-time (40 hours per week) with flexible work hours and a hybrid work arrangement (2-3 days in the office).

ASSUMPTION: The salary range provided is an estimate based on industry standards for a Senior Content Writer with the required experience level in Bengaluru. Actual compensation may vary based on the candidate's qualifications and the company's internal compensation structure.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development (specifically, Enterprise Content Management and Governance)

Company Size: Mid-sized (1,001-5,000 employees)

Founded: 2015 (with a rich history dating back to 1975 as a part of various other organizations)

Company Description:

• iManage is dedicated to Making Knowledge Work™ and enables organizations to uncover and activate the knowledge that exists inside their business content and communications.
• The company's intelligent, cloud-enabled, secure knowledge work platform connects data, systems, and people while leveraging the context of organizational content to fuel deep insights, informed business decisions, and collaboration.
• iManage has earned its place as the industry standard through continually innovating to solve the most complex professional challenges and enabling better business outcomes for over one million professionals across 65+ countries.

Company Specialties:

• Enterprise Content Management (ECM)
• Content Governance
• Intelligent Document Management
• AI-driven Insights and Analytics
• Collaboration and Workflow Management

Company Website: imanage.com

ASSUMPTION: iManage's extensive experience and expertise in the ECM and governance space make it an attractive employer for candidates seeking to work in a dynamic, innovative, and challenging environment.

📊 Role Analysis

Career Level: Mid-Senior Level (7-9 years of experience)

Reporting Structure: The Senior Content Writer will report directly to the Manager, Content Strategy & Development within the Enablement team.

Work Arrangement: Hybrid (2-3 days in the office, with the rest of the week working remotely)

Growth Opportunities:

• Potential career progression to a Manager or Principal Content Strategist role within the Enablement team or other departments.
• Chance to gain experience working with various stakeholders and contributing to cross-functional projects.
• Opportunity to develop leadership skills by mentoring junior writers and representing the team in project meetings.

ASSUMPTION: This role offers excellent growth opportunities for candidates looking to advance their careers in content strategy, management, or leadership.

🌍 Location & Work Environment

Office Type: Modern, open-plan workspace with gaming area, free snacks and drinks, and regular social events.

Office Location(s): Infinix Pearl, 17/2, 2nd floor, Industrial Layout, Jakkasandra, 3rd Block, Koramangala, Bangalore, 560034, IN

Geographic Context:

• Bengaluru is the capital of the Indian state of Karnataka and the third most populous city in India.
• The city is known for its pleasant climate, vibrant culture, and thriving tech industry.
• Bengaluru is home to several major tech companies, including iManage, and offers ample opportunities for professional growth and development.

Work Schedule: Full-time (40 hours per week) with flexible work hours and a hybrid work arrangement (2-3 days in the office).

ASSUMPTION: Candidates who enjoy working in a dynamic, multicultural environment with a strong focus on innovation and collaboration will thrive in iManage's Bengaluru office.

💼 Interview & Application Insights

Typical Process:

• Online application submission through the provided link.
• Phone or video screening with the Hiring Manager.
• Technical writing test or case study presentation.
• Final round interview with the Enablement team and other stakeholders.
• Background check and offer extension.

Key Assessment Areas:

• Writing skills and ability to create clear, concise, and engaging content.
• Technical knowledge and understanding of iManage products and services.
• Problem-solving skills and ability to work effectively with various stakeholders.
• Cultural fit and alignment with iManage's values and work environment.

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare a portfolio or examples of your previous work, showcasing your writing skills and ability to create high-quality product documentation.
• Research iManage's products, services, and company culture to demonstrate your enthusiasm and understanding of the role.
• Follow up with the Hiring Manager after your interview to express your interest in the position and ask any remaining questions.

ATS Keywords: Technical Writing, Business Process Writing, Persuasive Writing, Documentation Standards, Content Curation, Interpersonal Skills, Problem-Solving Skills, SaaS Solutions, Software Documentation, Attention to Detail, Content Development, Collaboration, Mentoring, UI/UX Collaboration, Technical Accuracy, Innovative Thinking

ASSUMPTION: iManage's hiring process is designed to assess candidates' technical skills, problem-solving abilities, and cultural fit with the organization. Applicants should be prepared to demonstrate their expertise in technical writing and their understanding of iManage's products and services.

🛠️ Tools & Technologies

• iManage products and services
• Jira
• Confluence
• Zendesk
• Smartsheet
• Microsoft Office Suite
• HTML, XML, JSON
• RESTful APIs

ASSUMPTION: Familiarity with these tools and technologies will be beneficial for candidates applying for this role, as they are commonly used within iManage's content creation and management processes.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Collaborative
• Accountable
• Inclusive

Work Style:

• Dynamic and fast-paced
• Cross-functional collaboration
• Data-driven decision-making
• Continuous learning and improvement
• Work-life balance

Self-Assessment Questions:

• Do you thrive in a dynamic, collaborative environment where innovation and continuous learning are valued?
• Are you comfortable working with various stakeholders and contributing to cross-functional projects?
• Do you have a customer-centric mindset and a passion for creating valuable content that meets the needs of targeted audiences?
• Are you able to work effectively in a hybrid work arrangement, balancing remote work and in-office collaboration?

ASSUMPTION: Candidates who are a strong cultural fit with iManage's values and work style will be more likely to succeed in this role and contribute to the company's ongoing success.

⚠️ Potential Challenges

• Managing multiple product documentation projects simultaneously, requiring strong organizational skills and the ability to prioritize tasks effectively.
• Working with various stakeholders, which may require navigating different perspectives and priorities.
• Keeping up-to-date with iManage's rapidly evolving product suite and industry trends, necessitating continuous learning and adaptation.
• The hybrid work arrangement may present challenges for candidates who prefer a fully remote or fully on-site work environment.

ASSUMPTION: These challenges can be overcome by candidates who possess strong organizational skills, excellent communication and collaboration abilities, and a willingness to adapt to change.

📈 Similar Roles Comparison

• Compared to other Senior Technical Writer roles, this position offers a unique opportunity to work with a wide range of stakeholders and contribute to the development of iManage's content strategy.
• iManage's focus on innovation and continuous improvement sets it apart from other companies in the ECM and governance space, providing candidates with ample opportunities for professional growth and development.
• Candidates with experience in the legal, finance, or healthcare industries may find this role particularly appealing, as iManage serves these sectors and offers the chance to work on industry-specific content.

ASSUMPTION: This role offers a unique blend of technical writing, content strategy, and collaboration opportunities that set it apart from similar positions in the industry.

📝 Sample Projects

• Developing user guides and online help for iManage's flagship product, iManage RAVN.
• Creating business process templates and workflows for iManage's implementation services.
• Curating and mapping content for iManage's learning management system, iManage Learning Center.

ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and opportunities available to the Senior Content Writer within iManage's Enablement team.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics within the Enablement team and iManage as a whole?
• How does iManage support the professional development and growth of its employees?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does iManage foster a culture of innovation and continuous improvement?
• What are the most challenging aspects of working in a hybrid work arrangement, and how does iManage support its employees in overcoming these challenges?

ASSUMPTION: Asking these questions will help candidates better understand the role, the team, and iManage's work environment, enabling them to make an informed decision about their fit for the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare a portfolio or examples of your previous work, showcasing your writing skills and ability to create high-quality product documentation.
• Research iManage's products, services, and company culture to demonstrate your enthusiasm and understanding of the role.
• Follow up with the Hiring Manager after your interview to express your interest in the position and ask any remaining questions.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.