📌 Core Information
🔹 Job Title: Senior Customer Growth Manager - Tech, Amazon Shipping
🔹 Company: Amazon
🔹 Location: Multiple locations (Austin, TX; Santa Clara, CA; Bellevue, WA; Santa Monica, CA; Atlanta, GA; New York, NY; Irvine, CA; Chicago, IL)
🔹 Job Type: On-site
🔹 Category: Sales & Business Development
🔹 Date Posted: April 4, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site (with potential for hybrid work)
🚀 Job Overview
Key aspects of this role include:
- Launching and leading customer growth strategies for Amazon Shipping's new product
- Driving revenue, adoption, and market segment share through active sales tactics
- Collaborating with internal teams, including Product Management and Tech, to improve offerings
- Analyzing market needs, customer feedback, and performance metrics to make data-driven decisions
- Managing risks, anticipating challenges, and providing escalation management when necessary
ASSUMPTION: This role requires a high level of autonomy and entrepreneurial spirit, as the ideal candidate will be launching a new program from its early stages.
📋 Key Responsibilities
✅ Drive revenue, adoption, and market segment share for Amazon Shipping's products
✅ Earn trust of customers and recommend product solutions that fit their business needs
✅ Measure performance, articulate root-cause analysis, and make recommendations for improvement areas
✅ Relay market needs and customer feedback to internal Amazon teams, including Product Management and Tech
✅ Create program goals and metrics, track progress, and manage through obstacles to achieve objectives
✅ Assess risks, anticipate challenges, and provide escalation management when necessary
✅ Meet or exceed targets for customer and/or feature spend adoption
ASSUMPTION: This role involves a mix of strategic planning, hands-on sales, and cross-functional collaboration to drive customer growth and improve Amazon Shipping's offerings.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field
Experience: 5-10 years of experience in customer growth, sales, or a related role, with a proven track record of driving revenue and adoption
Required Skills:
- Proven experience launching new products or programs
- Strong analytical skills and data-driven decision-making
- Excellent communication and presentation skills
- Proven ability to build and maintain strong customer relationships
- Strong program management skills, with the ability to manage multiple projects and deadlines
- Familiarity with leading sales generation with both small and large customers
Preferred Skills:
- Experience working in a startup or fast-paced environment
- Familiarity with Amazon's products and services
- Bilingual or multilingual skills
ASSUMPTION: The ideal candidate will have a strong background in customer growth, sales, or a related field, with a proven track record of driving revenue and adoption in a fast-paced environment.
💰 Compensation & Benefits
Salary Range: $120,000 - $180,000 per year (based on experience and location)
Benefits:
- Health, dental, and vision insurance
- 401(k) matching
- Generous paid time off
- Tuition reimbursement
- Employee discounts
Working Hours: Full-time (40 hours per week), with potential for flexible hours and hybrid work arrangements
ASSUMPTION: Salary range is estimated based on industry standards for similar roles at Amazon and comparable companies. Actual salary may vary based on experience, location, and other factors.
📌 Applicant Insights
🔍 Company Context
Industry: E-commerce and Retail
Company Size: 10,001+ employees (Enterprise-level)
Founded: 1994 (as an online bookstore; expanded into e-commerce, cloud computing, and other services)
Company Description:
- Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence
- Known for its customer-centric approach, operational excellence, and long-term thinking
- Offers a wide range of products and services, including Amazon.com, Amazon Web Services (AWS), Amazon Prime, Amazon Music, Amazon Video, and more
Company Specialties:
- E-commerce platform and services
- Cloud computing and infrastructure
- Digital content and streaming services
- Artificial intelligence and machine learning
- Logistics and delivery services
Company Website: Amazon.com
ASSUMPTION: Amazon's vast resources, extensive customer base, and diverse product offerings provide a unique opportunity for growth and innovation in this role.
📊 Role Analysis
Career Level: Mid-level to senior-level management
Reporting Structure: This role reports directly to the Amazon Shipping leadership team
Work Arrangement: On-site, with potential for hybrid work arrangements (depending on the specific location and team needs)
Growth Opportunities:
- Potential to grow into a leadership role within Amazon Shipping or related teams
- Opportunities to work on high-impact projects and initiatives
- Access to professional development and training opportunities
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a meaningful impact on Amazon Shipping's success.
🌍 Location & Work Environment
Office Type: Amazon's offices are typically modern, collaborative workspaces with on-site amenities
Office Location(s): Austin, TX; Santa Clara, CA; Bellevue, WA; Santa Monica, CA; Atlanta, GA; New York, NY; Irvine, CA; Chicago, IL
Geographic Context:
- Amazon's offices are located in major metropolitan areas with diverse populations and vibrant cultures
- Each location offers unique benefits, such as access to local attractions, dining, and entertainment options
- Some locations may have different work arrangements or benefits based on local regulations and company policies
Work Schedule: Full-time (40 hours per week), with potential for flexible hours and hybrid work arrangements (depending on the specific location and team needs)
ASSUMPTION: The specific location and work environment may vary based on the office selected and local regulations.
💼 Interview & Application Insights
Typical Process:
- Phone or video screen with a member of the Amazon Shipping team
- On-site or virtual interview with the hiring manager and other team members
- Final round interview with senior leadership
- Background check and offer extension
Key Assessment Areas:
- Problem-solving skills and analytical thinking
- Communication and presentation skills
- Customer focus and understanding of customer needs
- Ability to work collaboratively and cross-functionally
- Leadership and management skills
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Be prepared to discuss your experience launching new products or programs and driving revenue growth
- Showcase your ability to analyze data and make data-driven decisions
- Demonstrate your understanding of Amazon's products and services and how they can be leveraged to drive customer growth
ATS Keywords: Customer Growth, Sales Generation, Product Management, Tech, Amazon Shipping, Revenue Generation, Market Analysis, Performance Measurement, Collaboration, Strategic Solutions, Customer Obsession, Entrepreneurial, Analytical Skills
ASSUMPTION: The interview process may vary based on the specific location and team needs. Be prepared to adapt your approach and tailor your responses to each interview round.
🛠️ Tools & Technologies
- Amazon's internal tools and platforms, such as Amazon Seller Central, Amazon Vendor Central, and Amazon Advertising Platform
- Salesforce or other Customer Relationship Management (CRM) software
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Data analysis and visualization tools, such as Tableau or Power BI
ASSUMPTION: The specific tools and technologies used may vary based on the location and team needs.
👔 Cultural Fit Considerations
Company Values:
- Customer Obsessed
- Ownership
- Invent and Simplify
- Learn and Be Curious
- Hire and Develop the Best
- Insist on the Highest Standards
- Think Big
- Bias for Action
- Frugality
Work Style:
- Fast-paced and dynamic environment
- Collaborative and cross-functional teamwork
- Data-driven decision-making
- Focus on long-term thinking and innovation
- Strong customer focus and obsession with customer experience
Self-Assessment Questions:
- How do you stay organized and manage multiple projects and deadlines in a fast-paced environment?
- Can you provide an example of a time when you had to adapt to a significant change or challenge, and how did you approach it?
- How do you prioritize and make decisions when faced with competing priorities or limited resources?
ASSUMPTION: Amazon's culture values innovation, customer obsession, and a bias for action. Candidates who thrive in dynamic, fast-paced environments and are passionate about driving customer growth will be a strong fit for this role.
⚠️ Potential Challenges
- Managing a high volume of customers and sales opportunities
- Balancing strategic planning and hands-on sales activities
- Working with cross-functional teams and navigating internal processes
- Adapting to changes in customer needs, market trends, and Amazon's product offerings
- Managing risks and anticipating challenges in a dynamic and evolving business environment
ASSUMPTION: The specific challenges faced in this role may vary based on the location, team, and individual responsibilities. Strong problem-solving skills and adaptability will be essential for success.
📈 Similar Roles Comparison
- This role is unique in its focus on driving customer growth for Amazon Shipping's new product, requiring a blend of strategic planning, sales, and cross-functional collaboration
- Compared to other sales and business development roles at Amazon, this position offers a high level of autonomy and the opportunity to shape the customer growth strategy from the ground up
- Career progression may include opportunities to lead teams, manage larger customer segments, or transition into related roles within Amazon Shipping or other Amazon businesses
ASSUMPTION: This role offers a unique blend of responsibilities and growth opportunities, making it an attractive choice for candidates seeking to make a significant impact in a dynamic and evolving business environment.
📝 Sample Projects
- Developing and executing a go-to-market strategy for a new Amazon Shipping product or service
- Analyzing customer data to identify trends, optimize sales strategies, and improve customer experience
- Collaborating with internal teams to integrate customer feedback and improve Amazon Shipping's offerings
- Managing a team of customer growth managers or sales representatives to drive revenue and adoption for Amazon Shipping's products
ASSUMPTION: The specific projects undertaken in this role may vary based on the location, team, and individual responsibilities. Strong project management skills and a customer-centric approach will be essential for success.
❓ Key Questions to Ask During Interview
- What are the most significant challenges facing the Amazon Shipping team currently, and how does this role address them?
- How does this role collaborate with other teams within Amazon, such as Product Management and Tech?
- What opportunities are there for growth and development within this role and the Amazon Shipping team?
- How does Amazon support work-life balance for its employees, particularly in this role?
- What are the key performance indicators (KPIs) for this role, and how are they tracked and measured?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process will help you better understand the role, the team, and the company, and demonstrate your interest and engagement.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that assess your problem-solving skills, customer focus, and ability to work collaboratively
- Research Amazon's products, services, and company culture to demonstrate your understanding and enthusiasm for the role
- Follow up with the hiring manager or recruiter within one week of your interview to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
