📌 Core Information
🔹 Job Title: Senior Director Account Support
🔹 Company: Premier Inc.
🔹 Location: Remote
🔹 Job Type: Full-Time
🔹 Category: Healthcare
🔹 Date Posted: April 28, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Driving success across member accounts through customer engagement, adoption, and retention
- Performance management, strategic planning, and direct customer interaction
- Collaboration with internal teams and external partners
- Working with large health systems and understanding healthcare industry challenges
ASSUMPTION: This role requires a strategic mindset, strong communication skills, and a deep understanding of the healthcare industry.
📋 Key Responsibilities
✅ Drive success across member accounts by focusing on customer engagement, adoption, and retention
✅ Manage account planning, renewal, and business retention processes
✅ Develop member value/ROI, upsell/leads, and presentation strategies
✅ Ensure Zone leadership and account management team understand account member’s strategic and fiscal position
✅ Engage in direct customer interaction and business reviews
✅ Collaborate with sales team on sales opportunities and co-own large member relationships
✅ Engage peers across Premier alliance to maintain relevant knowledge and bring forward best practices
✅ Perform performance improvement projects and other tasks as assigned
ASSUMPTION: This role involves a mix of strategic planning, customer-facing activities, and internal collaboration to drive success across member accounts.
🎯 Required Qualifications
Education: Bachelor's degree (Required), Master’s degree preferred
Experience: 10+ years of relevant experience
Required Skills:
- Performance Improvement Consulting experience
- Account management experience with large health systems
- Client Management experience
- SaaS or Consulting experience
Preferred Skills:
ASSUMPTION: Candidates should have a strong background in account management, preferably within the healthcare industry, and a proven track record of driving success across member accounts.
💰 Compensation & Benefits
Salary Range: $125,000 - $231,000 per year
Benefits:
- Health, dental, vision, life, and disability insurance
- 401k retirement program
- Paid time off
- Tuition reimbursement and professional development opportunities
Working Hours: Full-time (40 hours/week)
ASSUMPTION: The salary range is competitive for this role and experience level in the healthcare industry. Benefits are comprehensive and include health insurance, retirement plans, and professional development opportunities.
📌 Applicant Insights
🔍 Company Context
Industry: Healthcare and Healthtech
Company Size: 1,001-5,000 employees
Founded: 1985
Company Description:
- Uniting more than 4,350 hospitals and approximately 300,000 other providers and organizations to transform healthcare
- Creating one of the most comprehensive databases of actionable data, clinical best practices, and efficiency improvement strategies
- Award-winning and revolutionary technologies to enable members to collaborate more easily and efficiently
- Named one of the World’s Most Ethical Companies® 14 years in a row
Company Specialties:
- Healthcare and healthtech
Company Website: premierinc.com
ASSUMPTION: Premier Inc. is a well-established and respected company in the healthcare industry, with a strong focus on collaboration, innovation, and ethical practices.
📊 Role Analysis
Career Level: Executive
Reporting Structure: Reports directly to the MFS operational leadership team and works with Zone account management team
Work Arrangement: Remote OK, with travel up to 60% within the US
Growth Opportunities:
- Potential to grow within the MFS operational leadership team
- Opportunities to take on additional responsibilities as the company expands
ASSUMPTION: This role offers growth opportunities within the MFS operational leadership team and as the company continues to expand its services.
🌍 Location & Work Environment
Office Type: Remote (with occasional travel up to 60% within the US)
Office Location(s): Remote, with potential travel to various client sites
Geographic Context:
- Premier Inc. is headquartered in Charlotte, NC, with additional offices across the US
- The role requires occasional travel to client sites, with up to 60% travel within the US
Work Schedule: Full-time (40 hours/week), with flexible hours to accommodate client needs and time zones
ASSUMPTION: This role requires a flexible work schedule to accommodate client needs and time zones, with occasional travel up to 60% within the US.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- On-site or virtual interview with hiring manager and team members
- Final round interview with senior leadership
- Background check and offer
Key Assessment Areas:
- Strategic thinking and problem-solving skills
- Customer engagement and account management experience
- Industry knowledge and understanding of healthcare trends
- Communication and presentation skills
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills
- Prepare for behavioral interview questions focusing on strategic thinking, customer engagement, and problem-solving
- Research Premier Inc. and the healthcare industry to demonstrate your knowledge and enthusiasm
ATS Keywords: Account Management, Customer Engagement, Strategic Planning, Healthcare Industry, Performance Improvement, Member Accounts, Remote Work
ASSUMPTION: The application process for this role is competitive, and candidates should be prepared to demonstrate their strategic thinking, customer engagement, and industry knowledge throughout the interview process.
🛠️ Tools & Technologies
- Salesforce
- Microsoft Office Suite
- Project management tools (e.g., Asana, Trello)
- Data analysis and visualization tools (e.g., Tableau, Power BI)
ASSUMPTION: This role requires proficiency in Salesforce, Microsoft Office Suite, and project management tools, with a strong preference for data analysis and visualization tools.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Collaboration
- Innovation
- Excellence
- Accountability
Work Style:
- Data-driven and analytical
- Collaborative and team-oriented
- Adaptable and responsive to change
- Results-focused and action-oriented
Self-Assessment Questions:
- How do you align with Premier’s core values, particularly integrity and collaboration?
- Can you provide an example of a time when you had to adapt to a significant change in your work environment, and how did you handle it?
- How do you approach data-driven decision-making, and can you give an example of a time when you used data to drive a successful outcome?
ASSUMPTION: Candidates should be prepared to demonstrate their alignment with Premier’s core values, adaptability, and data-driven decision-making skills during the interview process.
⚠️ Potential Challenges
- Occasional travel up to 60% within the US
- Working with a diverse range of healthcare providers and organizations
- Keeping up-to-date with industry trends and regulatory changes
- Balancing strategic planning with day-to-day account management tasks
ASSUMPTION: This role presents unique challenges, including occasional travel, working with diverse healthcare providers, and balancing strategic planning with day-to-day tasks.
📈 Similar Roles Comparison
- This role is similar to other senior account management positions in the healthcare industry, but with a stronger focus on strategic planning and customer engagement
- Unlike other roles, this position requires a deep understanding of the healthcare industry and a proven track record of driving success across member accounts
- Career paths for this role may include progression within the MFS operational leadership team or transitioning into other senior leadership positions within Premier Inc.
ASSUMPTION: This role is unique in its focus on strategic planning, customer engagement, and driving success across member accounts within the healthcare industry.
📝 Sample Projects
- Developing and implementing a strategic plan to improve member engagement and adoption for a large health system
- Conducting a comprehensive analysis of a member’s fiscal and strategic position to identify opportunities for cost savings and quality improvement
- Leading a cross-functional team to develop and execute a successful member retention strategy
ASSUMPTION: These sample projects demonstrate the strategic planning, customer engagement, and account management skills required for this role.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role collaborate with other departments within Premier Inc.?
- What are the most significant challenges facing the member accounts, and how can this role address them?
- How does Premier Inc. support the professional development and growth of its employees?
- What are the key performance indicators (KPIs) for this role, and how are they measured?
ASSUMPTION: Candidates should ask thoughtful questions to demonstrate their interest in the role and understanding of the healthcare industry.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the following link: Senior Director Account Support
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Prepare for behavioral interview questions focusing on strategic thinking, customer engagement, and problem-solving
- Research Premier Inc. and the healthcare industry to demonstrate your knowledge and enthusiasm
- Follow up with the hiring manager one week after your interview to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
