📌 Core Information
🔹 Job Title: Senior Director Account Support
🔹 Company: Premier Inc.
🔹 Location: Remote
🔹 Job Type: Full-Time
🔹 Category: Healthcare and Healthtech
🔹 Date Posted: April 28, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote OK
🚀 Job Overview
Key aspects of this role include:
- Driving success across member accounts through customer engagement and value maximization
- Collaborating with internal teams to ensure members are maximizing the value of their relationship with Premier
- Identifying performance improvement opportunities and documenting member ROI
- Increasing revenue growth through the adoption of Premier’s suite of solution offerings
ASSUMPTION: This role requires a strategic mindset, strong communication skills, and the ability to build and maintain effective relationships with key stakeholders.
📋 Key Responsibilities
✅ Performance Management: Support the Premier account management team on account planning, renewal, and business retention processes, developing member value/ROI, upsell/leads, presentation strategies/positioning, and building member relationships across multiple roles.
✅ Strategic Planning & Value Engagement: Ensure the Zone leadership and account management team understand the account member’s strategic and fiscal position, expressed goals and unexpressed needs, current level of satisfaction with value delivered by Premier, and openness to deeper engagement. Drive standardization of practices, reporting, and presenting value.
✅ Customer-Facing: Direct customer interaction and in some cases ownership via business reviews; partnering with Sales team on sales opportunities; and co-owning large member relationships.
✅ Collaboration: Engage peers across the Premier alliance to maintain relevant knowledge and bring forward best practices in cost, quality, safety, and collaboration that will enhance the profile and service delivery by the team.
✅ Performance improvement projects: Other projects as assigned
ASSUMPTION: This role requires a high level of autonomy and the ability to manage multiple priorities effectively.
🎯 Required Qualifications
Education: Bachelor's degree required, Master’s degree preferred
Experience: 10+ years of experience in relevant fields
Required Skills:
- Account management experience leading large health systems
- Performance improvement consulting experience
- Client management experience
- SaaS or consulting experience
- Healthcare technology understanding
- Ability to work collaboratively with internal teams
Preferred Skills:
- Salesforce experience
- Health system leadership experience
- Business intelligence experience
ASSUMPTION: Candidates with experience in healthcare technology, consulting, and account management are strongly encouraged to apply.
💰 Compensation & Benefits
Salary Range: $125,000 - $231,000 per year
Benefits:
- Health, dental, vision, life, and disability insurance
- 401k retirement program
- Paid time off
- Tuition reimbursement and professional development opportunities
Working Hours: Full-time (40 hours per week)
Travel Requirements: Travel 41-60% within the US
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Healthcare and Healthtech
Company Size: 1,001-5,000 employees
Founded: 1985
Company Description:
- Uniting more than 4,350 hospitals and approximately 300,000 other providers and organizations to transform healthcare
- Creating one of the most comprehensive databases of actionable data, clinical best practices, and efficiency improvement strategies
- Award-winning and revolutionary technologies enabling members to collaborate more easily and efficiently
- Named one of the World’s Most Ethical Companies® 14 years in a row
Company Specialties:
- Healthcare and healthtech
Company Website: premierinc.com
ASSUMPTION: Premier Inc. is a well-established organization with a strong reputation in the healthcare industry, known for its ethical practices and innovative technologies.
📊 Role Analysis
Career Level: Executive
Reporting Structure: This role reports directly to the Senior Vice President of Member Engagement and will have direct reports from the Zone leadership team.
Work Arrangement: Remote OK (with travel requirements)
Growth Opportunities:
- Potential to advance within the organization as the company continues to grow and expand its services
- Opportunities to work on high-impact projects and initiatives that drive meaningful change in the healthcare industry
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a real impact on the company's success.
🌍 Location & Work Environment
Office Type: Remote (with occasional travel requirements)
Office Location(s): Remote (with occasional travel to various locations within the US)
Geographic Context:
- Premier Inc. is headquartered in Charlotte, NC, with additional offices across the United States
- The role requires occasional travel to various locations within the US, with an estimated travel requirement of 41-60% of the time
Work Schedule: Full-time (40 hours per week), with flexible hours as needed to accommodate travel requirements
ASSUMPTION: This role requires a high degree of flexibility and the ability to manage time effectively when working remotely and traveling.
💼 Interview & Application Insights
Typical Process:
- Phone or video screening
- In-depth behavioral and situational interviews
- Final round interviews with key stakeholders
- Background check and reference check
Key Assessment Areas:
- Strategic thinking and problem-solving skills
- Communication and interpersonal skills
- Ability to build and maintain effective relationships
- Leadership and management skills
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions by reflecting on your past experiences and accomplishments
- Research Premier Inc. and the healthcare industry to demonstrate your understanding of the company and its mission
ATS Keywords: Account management, healthcare technology, strategic planning, customer engagement, value maximization, performance improvement, team collaboration, remote work, travel requirements
ASSUMPTION: The interview process for this role is likely to be comprehensive and competitive, with a strong focus on cultural fit and the candidate's ability to drive results.
🛠️ Tools & Technologies
- Salesforce
- Microsoft Office Suite
- Project management tools (e.g., Asana, Trello, Jira)
- Data analysis and visualization tools (e.g., Tableau, Power BI)
ASSUMPTION: This role requires proficiency in various tools and technologies, with a focus on Salesforce and data analysis tools.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Collaboration
- Innovation
- Accountability
- Excellence
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on continuous improvement
- Adaptable and able to thrive in a dynamic and fast-paced environment
- Strong communication and interpersonal skills
Self-Assessment Questions:
- How do your personal values align with Premier Inc.'s core values?
- Describe a time when you had to adapt to a significant change in your work environment. How did you handle it, and what was the outcome?
- How do you approach building and maintaining effective relationships with key stakeholders?
ASSUMPTION: Premier Inc. values candidates who are aligned with their core values, adaptable, and able to build and maintain effective relationships with key stakeholders.
⚠️ Potential Challenges
- Occasional travel requirements may present challenges for candidates who prefer to work remotely full-time
- The role may require working with multiple teams and stakeholders, which can present communication and coordination challenges
- The healthcare industry is subject to frequent changes and regulations, which can present challenges in maintaining a consistent and effective strategy
ASSUMPTION: Candidates should be aware of these potential challenges and be prepared to address them in their application and interview process.
📈 Similar Roles Comparison
- This role is similar to a Senior Account Manager or Director of Client Success in other industries, but with a focus on the healthcare industry and Premier Inc.'s unique business model
- Unlike other industries, the healthcare industry is subject to frequent changes and regulations, which can present unique challenges and opportunities
- Career paths in this role may vary depending on the candidate's interests and the organization's growth and expansion
ASSUMPTION: Candidates should research similar roles in other industries and the unique aspects of the healthcare industry to gain a better understanding of this role and its potential career paths.
📝 Sample Projects
- Developing and implementing a strategic plan to improve member engagement and satisfaction for a large healthcare system
- Identifying and addressing performance improvement opportunities for a group of small, independent hospitals
- Leading a cross-functional team to develop and launch a new technology solution to enhance Premier's suite of offerings
ASSUMPTION: These sample projects illustrate the strategic and collaborative nature of this role, with a focus on driving meaningful change in the healthcare industry.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role fit into the organization's long-term strategy and growth plans?
- What are the biggest challenges facing the healthcare industry, and how does this role address them?
- How does Premier Inc. support the professional development and growth of its employees?
- What is the company's approach to work-life balance, especially for employees who travel frequently?
ASSUMPTION: These key questions help candidates better understand the role, the company, and the industry, allowing them to make an informed decision about their application.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the following link: Senior Director Account Support
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions by reflecting on your past experiences and accomplishments
- Research Premier Inc. and the healthcare industry to demonstrate your understanding of the company and its mission
- Follow up with Premier Recruiting at 704.816.5200 within one week of submitting your application to confirm receipt and inquire about next steps
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
