🔹 Job Title: Senior Director, Client Engagement
🔹 Company: Hitachi Solutions
🔹 Location: Greenville, SC, USA
🔹 Job Type: Full-time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: May 29, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote (US only)
Key aspects of this role include:
ASSUMPTION: This role requires a high level of client interaction and strategic thinking to drive business growth and client satisfaction.
✅ Manage client relationships, acting as a single point of accountability for Hitachi Solutions’ engagement
✅ Envision, develop, and deliver transformative opportunities with clients by understanding their strategic goals and objectives
✅ Provide leadership and oversight to execute a plan that delivers quality solutions for the largest strategic accounts
✅ Drive value for clients through solution delivery while driving incremental consulting revenue through land and expand opportunities
✅ Utilize solution delivery expertise and knowledge of customer industries to drive innovation and establish oneself as a trusted advisor to executive decision-makers
✅ Serve as the single point of accountability for customer satisfaction for solutions and internal KPIs
✅ Effectively identify new opportunities and workloads to drive incremental value for clients
ASSUMPTION: This role requires a strong focus on client satisfaction, strategic planning, and execution to drive business growth and success.
Education: Bachelor's Degree in Engineering, Information Technology, Business, or related field
Experience: 10+ years of solution delivery, customer-facing consulting, or digital transformation experience, with 6+ years of leadership experience in a matrixed environment managing long-term client relationships (3+ major client accounts simultaneously) and successfully expanding accounts over time
Required Skills:
Preferred Skills:
Competencies:
ASSUMPTION: This role requires a strong background in solution delivery, client management, and digital transformation, with a proven track record of driving business growth and success.
Salary Range: $170,000 - $260,000 per year
Benefits:
Working Hours: 40 hours per week
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and experience levels. The final offer may vary based on the candidate's qualifications and the company's internal equity.
Industry: Hitachi Solutions is a global Microsoft solutions integrator focused on developing and delivering industry-focused solutions that support clients in delivering on their business transformation goals. They have a strong relationship with Microsoft and are recognized for their achievements in delivering innovative digital solutions and services.
Company Size: Hitachi Solutions has 51-200 employees globally, providing a mid-sized company environment where applicants can have a significant impact.
Founded: Hitachi Solutions is a part of Hitachi, Ltd., which was founded in 1910. Hitachi Solutions was established in 1987 as a subsidiary of Hitachi, Ltd.
Company Description:
Company Specialties:
Company Website: Hitachi Solutions Portugal
ASSUMPTION: Hitachi Solutions is a well-established company with a strong focus on Microsoft technologies and business applications, providing opportunities for growth and innovation in the IT services and consulting industry.
Career Level: This role is a senior-level position, requiring a high level of experience and expertise in solution delivery, client management, and digital transformation.
Reporting Structure: The Senior Director, Client Engagement will report directly to the regional leadership team and will have matrixed relationships with various internal teams, such as sales, marketing, and delivery teams.
Work Arrangement: This role is remote and requires the ability to work effectively in a remote environment, with a focus on client engagement and collaboration with internal teams.
Growth Opportunities:
ASSUMPTION: This role offers significant growth opportunities for the right candidate, with a focus on driving business growth and success through client engagement and strategic planning.
Office Type: Remote (US only)
Office Location(s): Greenville, SC, USA
Geographic Context:
Work Schedule: The work schedule for this role is flexible, with a focus on delivering results and meeting client needs. The role may require occasional travel to client sites or Hitachi Solutions offices.
ASSUMPTION: The remote work arrangement for this role provides flexibility and the ability to work from anywhere in the US, with a focus on delivering results and meeting client needs.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Global ERP Implementation, Solution Delivery, Digital Transformation, Client Engagement, Project Management, Financial Management, Microsoft Technologies, Leadership, Strategic Planning, Client Satisfaction, Collaboration, Innovation, Consulting, Account Management, Governance, Metrics Tracking
ASSUMPTION: The interview process for this role will focus on assessing the candidate's client management and engagement skills, strategic planning and execution, technical expertise, and leadership skills, with a strong emphasis on problem-solving and analytical skills.
ASSUMPTION: This role requires a strong working knowledge of Microsoft technologies and business applications, with a focus on driving innovation and delivering high-quality solutions for clients.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Hitachi Solutions values collaboration, innovation, integrity, diversity, and sustainability, with a focus on delivering high-quality solutions and driving business growth and success for clients.
ASSUMPTION: This role presents unique challenges and opportunities for the right candidate, with a focus on driving business growth and success through client engagement and strategic planning.
ASSUMPTION: This role offers a unique opportunity for the right candidate to drive business growth and success through client engagement and strategic planning, with a focus on delivering high-quality solutions and driving innovation in the IT services and consulting industry.
ASSUMPTION: These sample projects demonstrate the range of responsibilities and challenges faced by the Senior Director, Client Engagement, with a focus on driving business growth and success through client engagement and strategic planning.
ASSUMPTION: Asking these questions will help you better understand the company's culture, values, and priorities, as well as the specific requirements and expectations for this role.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.