📌 Core Information
🔹 Job Title: Senior Director, Client Engagement
🔹 Company: Hitachi Solutions
🔹 Location: Toronto, Ontario, Canada
🔹 Job Type: Full-time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: May 29, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Remote (Canada only)
🚀 Job Overview
Key aspects of this role include:
- Acting as a trusted advisor and single point of accountability for Hitachi Solutions' engagement with clients
- Developing and delivering transformative opportunities by understanding customer needs and implementing digital transformations
- Driving value for clients through solution delivery while driving incremental consulting revenue
- Establishing strong relationships with executive decision-makers and facilitating collaboration with internal experts
- Managing long-term client relationships and successfully expanding accounts over time
ASSUMPTION: This role requires a high level of client-facing experience and the ability to manage complex, long-term client relationships. It also assumes a strong understanding of Microsoft technologies and digital transformation strategies.
📋 Key Responsibilities
✅ Manage client relationships as a trusted advisor while providing accountability for Hitachi Solutions’ engagement
✅ Develop and deliver transformative opportunities by understanding customer needs and implementing digital transformations
✅ Drive value for clients through solution delivery while driving incremental consulting revenue
✅ Establish strong relationships with executive decision-makers and facilitate collaboration with internal experts
✅ Manage long-term client relationships and successfully expand accounts over time
✅ Identify new opportunities and workloads to drive incremental value for clients
✅ Develop strategic account plans in conjunction with sales and go-to-market teams
✅ Communicate transparently with clients to avoid or resolve issues in solution rollout
ASSUMPTION: This role assumes a high level of project management, strategic planning, and problem-solving skills. It also assumes the ability to work effectively in a matrixed environment and manage long-term client relationships.
🎯 Required Qualifications
Education: Bachelor's Degree in Engineering, Information Technology, Business, or related field
Experience: 10+ years of solution delivery, customer-facing consulting, or digital transformation experience, with 6+ years of leadership experience in a matrixed environment managing long-term client relationships
Required Skills:
- Global ERP implementation experience
- Proven success leading projects with budgets exceeding $20 million and leading project teams of 30+ resources in a matrixed environment
- Proven experience successfully implementing multiple technologies within the Microsoft ecosystem, including D365FO, D365CE, Azure, UX/UI, DevOps, Mobile, and Portals
- Ability to develop project proposals, comprehensive project budgets, and plans and to contribute extensively through the entire engagement lifecycle from sales to delivery
Preferred Skills:
- 15+ years of relevant work experience within manufacturing industries
- 15+ years of relevant work experience in solution delivery
- 8+ years of relevant experience in financial management (e.g., profit and loss)
Competencies:
- Continuous Learning
- Impact and Influence
- Client Focus
- Strategic Thinking
- Adaptability
ASSUMPTION: This role assumes a strong background in Microsoft technologies, digital transformation strategies, and client relationship management. It also assumes the ability to work effectively in a matrixed environment and manage long-term client relationships.
💰 Compensation & Benefits
Salary Range: $170,000 - $220,000 USD (This is an estimate based on industry standards for a senior director role in IT services and consulting in Toronto)
Benefits:
- Bonus Plan
- Medical, Dental, and Vision Coverage
- Life Insurance and Disability Programs
- Retirement Savings with Company Match
- Paid Time Off
- Flexible Work Arrangements including Remote Work
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications. The benefits listed are based on the information provided in the job listing and may be subject to change.
📌 Applicant Insights
🔍 Company Context
Industry: Hitachi Solutions is a global Microsoft solutions integrator focused on developing and delivering industry-focused solutions that support clients in delivering on their business transformation goals. They have a strategic relationship with Microsoft and are recognized for their achievements in delivering innovative digital solutions and services.
Company Size: Hitachi Solutions has 51-200 employees globally, with a presence in over 14 countries. This size enables the company to offer a rich history of innovation and a global footprint while maintaining a local expertise approach.
Founded: Hitachi Solutions is a part of Hitachi, Ltd., which was founded in 1910. Hitachi Solutions itself has a long and rich history of innovation, financial strength, and international presence.
Company Description:
- Hitachi Solutions is passionate about developing and delivering industry-focused solutions that support clients in delivering on their business transformation goals
- The company has a leadership position in Global Dynamics 365 Field Service and Manufacturing, which sets them apart and enables them to maintain a strategic relationship with Microsoft
- Hitachi Solutions offers various business-tailored services and solutions, including finance transformation, low-code development, AI and modern data-based transformation, advisory services, change management, and Microsoft Dynamics 365 application support
Company Specialties:
- Microsoft Dynamics 365
- Azure
- ERP Implementation
- Digital Transformation
- IT Consulting
Company Website: Hitachi Solutions Portugal
ASSUMPTION: Hitachi Solutions is a well-established company with a strong global presence and a focus on Microsoft technologies and business applications. They offer a wide range of services and solutions to support clients in their business transformation goals.
📊 Role Analysis
Career Level: Senior Director
Reporting Structure: This role reports directly to the regional leadership team and is responsible for managing client relationships and driving value for clients through solution delivery and incremental consulting revenue
Work Arrangement: This role is remote and can be performed from anywhere in Canada without the need for sponsorship
Growth Opportunities:
- Expanding client accounts and driving incremental value for clients
- Developing strategic account plans in conjunction with sales and go-to-market teams
- Building strong relationships with executive decision-makers and facilitating collaboration with internal experts
- Gaining experience in managing long-term client relationships and successfully expanding accounts over time
ASSUMPION: This role offers significant growth opportunities for the right candidate, including expanding client accounts, driving incremental value, and developing strategic account plans. It also assumes the ability to work effectively in a matrixed environment and manage long-term client relationships.
🌍 Location & Work Environment
Office Type: Remote (work from home)
Office Location(s): Toronto, Ontario, Canada
Geographic Context:
- Toronto is the capital city of the province of Ontario and the largest city in Canada by population
- The city is known for its diverse culture, vibrant arts scene, and robust economy
- Toronto is home to a thriving technology industry, with many global tech companies having a presence in the city
Work Schedule: Full-time (40 hours per week) with flexible work arrangements including remote work
ASSUMPTION: This role assumes a remote work arrangement with the ability to work from home or any other location in Canada. It also assumes a full-time work schedule with flexible work arrangements.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- Technical assessment or case study
- Final round interview with hiring manager and/or team members
- Background check and offer extension
Key Assessment Areas:
- Client management and relationship-building skills
- Digital transformation strategy and implementation experience
- Project management and leadership skills
- Financial management and budgeting skills
- Technical expertise in Microsoft technologies
Application Tips:
- Highlight relevant experience in client management, digital transformation, and project management
- Tailor your resume and cover letter to emphasize your skills and experience in the required qualifications
- Prepare for behavioral and situational interview questions that focus on your client management, problem-solving, and leadership skills
ATS Keywords: Client Engagement, Digital Transformation, Project Management, ERP Implementation, Microsoft Technologies, Leadership, Strategic Planning, Client Satisfaction, Financial Management, Consulting, Innovation, Collaboration, Governance, Metrics Tracking, Problem Solving, Relationship Management
ASSUMPTION: The interview process for this role will focus on assessing the candidate's client management, digital transformation, and project management skills, as well as their technical expertise in Microsoft technologies. The application process assumes the use of an applicant tracking system (ATS) to screen and manage candidate applications.
🛠️ Tools & Technologies
- Microsoft Dynamics 365 (D365FO, D365CE)
- Azure (Infrastructure, Custom Dev, IoT, Advanced Analytics, Artificial Intelligence)
- UX/UI
- DevOps
- Mobile and Portals
ASSUMPTION: This role assumes a strong working knowledge of Microsoft technologies, including Dynamics 365 and Azure. It also assumes the ability to work effectively with various tools and technologies to deliver solutions for clients.
👔 Cultural Fit Considerations
Company Values:
- Collaboration
- Partnership
- Innovation
- Excellence
- Sustainability
Work Style:
- Matrixed environment with a focus on collaboration and partnership
- Client-centric approach with a focus on delivering value and driving incremental revenue
- Strategic and forward-thinking approach to digital transformation and solution delivery
- Continuous learning and adaptability in a fast-paced and ever-changing technology landscape
Self-Assessment Questions:
- Do you have experience managing long-term client relationships and successfully expanding accounts over time?
- Are you comfortable working in a matrixed environment and collaborating with internal experts to optimize delivery results?
- Do you have a proven track record of driving value for clients through solution delivery and incremental consulting revenue?
- Are you able to establish strong relationships with executive decision-makers and facilitate collaboration with internal experts?
ASSUMPTION: This role assumes a strong cultural fit with the company's values and work style. It also assumes the ability to work effectively in a matrixed environment and collaborate with internal experts to optimize delivery results.
⚠️ Potential Challenges
- Managing long-term client relationships and successfully expanding accounts over time can be challenging and time-consuming
- Working in a matrixed environment can require strong communication and collaboration skills to manage multiple stakeholders and competing priorities
- Driving value for clients through solution delivery and incremental consulting revenue can be challenging in a competitive market
- Keeping up with the latest Microsoft technologies and digital transformation strategies can require continuous learning and adaptability
ASSUMPTION: This role assumes the ability to manage long-term client relationships, work effectively in a matrixed environment, and keep up with the latest Microsoft technologies and digital transformation strategies. It also assumes the ability to drive value for clients and successfully expand accounts over time.
📈 Similar Roles Comparison
- This role differs from related positions in its focus on client engagement and digital transformation, rather than pure technical implementation or consulting
- Industry-specific context: This role is focused on the manufacturing industry, with a strong emphasis on digital transformation and ERP implementation
- Career path comparison: This role is a senior director-level position, offering significant growth opportunities for the right candidate
ASSUMPTION: This role assumes a strong focus on client engagement and digital transformation, with a career path that offers significant growth opportunities for the right candidate. It also assumes a strong industry-specific context in the manufacturing industry.
📝 Sample Projects
- Developing and implementing a digital transformation strategy for a large manufacturing client, including ERP implementation, IoT, and advanced analytics
- Managing a long-term client relationship and successfully expanding the account over time through strategic account planning and incremental consulting revenue
- Facilitating collaboration with internal experts to optimize delivery results and drive systemic improvements based on client feedback mechanisms
ASSUMPTION: These sample projects assume a strong focus on client engagement, digital transformation, and strategic account planning. They also assume the ability to work effectively with internal experts to optimize delivery results and drive systemic improvements.
❓ Key Questions to Ask During Interview
- Can you describe the typical client engagement process and how you have successfully managed long-term client relationships in the past?
- How do you approach strategic account planning, and can you provide an example of a successful strategic account plan you have developed in the past?
- How do you collaborate with internal experts to optimize delivery results and drive systemic improvements based on client feedback mechanisms?
- How do you keep up with the latest Microsoft technologies and digital transformation strategies, and how have you applied this knowledge in previous roles?
- How do you manage competing priorities and multiple stakeholders in a matrixed environment, and can you provide an example of a successful project you have managed in such an environment?
ASSUMPTION: These interview questions assume a strong focus on client engagement, strategic account planning, collaboration with internal experts, and the ability to work effectively in a matrixed environment. They also assume the ability to keep up with the latest Microsoft technologies and digital transformation strategies.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to emphasize your skills and experience in the required qualifications, such as client management, digital transformation, and project management
- Prepare for behavioral and situational interview questions that focus on your client management, problem-solving, and leadership skills
- If selected for an interview, be prepared to discuss your relevant experience and how you have successfully managed long-term client relationships and driven value for clients through solution delivery and incremental consulting revenue
- Follow up with the hiring manager within one week of submitting your application to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
