Senior Director, Content Strategy

📌 Core Information

🔹 Job Title: Senior Director, Content Strategy

🔹 Company: Collibra

🔹 Location: Raleigh, North Carolina, USA

🔹 Job Type: Hybrid (2 days on-site)

🔹 Category: Software Development

🔹 Date Posted: April 10, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site (Hybrid)

🚀 Job Overview

Key aspects of this role include:

• Leading and evolving the end-to-end content strategy across the product experience and broader customer ecosystem
• Overseeing Technical Writing and UX Writing teams to ensure clear, consistent, and user-centered content
• Partnering with cross-functional teams to align content strategies and enhance user journeys
• Driving innovation in content delivery and improving documentation findability and engagement

ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and a deep understanding of user-centered design principles to succeed.

📋 Key Responsibilities

✅ Lead, grow, and mentor the Technical Writing and UX Writing teams

✅ Build a high-performing content team culture grounded in excellence, collaboration, and user empathy

✅ Define and execute the vision for a unified, scalable content strategy across product documentation and in-product experiences

✅ Develop and govern consistent voice and tone guidelines across all customer-facing content

✅ Drive innovation in content delivery, including contextual help, interactive docs, embedded guidance, and multimedia formats

✅ Partner with Product Management, Design, and Engineering to ensure content enhances product usability and feature adoption

✅ Collaborate with Support, Training, and Product Marketing to align content strategies across documentation, knowledge base, enablement, and marketing materials

✅ Advocate for content as a core component of the end-to-end user journey

✅ Champion strategies for improving documentation findability, search relevance, and content personalization

✅ Utilize analytics and user feedback to continuously optimize content effectiveness and engagement

✅ Establish content governance models to manage quality, consistency, and lifecycle across teams

✅ Define and track success metrics for content strategy and team impact

✅ Apply strategic thinking to complex content ecosystems, connecting long-term vision with tactical execution across diverse content types, channels, and user needs

✅ Guide cross-functional alignment through clear, consistent communication, building shared understanding and driving collaboration across teams

ASSUMPTION: This role involves managing multiple teams and stakeholders, requiring strong communication, leadership, and project management skills.

🎯 Required Qualifications

Education: Bachelor’s degree in Linguistics, Journalism, Writing, Human-Computer Interaction, or equivalent related working experience

Experience: 10+ years of experience in content strategy, technical writing, UX writing, or related fields, with at least 5 years in a leadership role

Required Skills:

• Proven success in developing scalable, user-focused content strategies across cross-functional teams

• Experience managing both technical documentation and UX writing functions, ideally within a SaaS or enterprise software environment
• Strong leadership, communication, and stakeholder management skills
• Familiarity with enterprise-grade software and comfortable working in a fast-paced, high-growth, and ambiguous environment
• Able to analyze customer journeys to improve content effectiveness and optimize discoverability and relevance
• Readily absorbing and integrating new information about evolving product capabilities and user needs

Preferred Skills:

• Experience working in the data governance or data management space
• Fluency in multiple languages

ASSUMPTION: Candidates with experience in data governance or data management may have an advantage in understanding the product and user needs.

💰 Compensation & Benefits

Salary Range: $204,000 - $230,000 per year

Benefits:

• Equity Ownership
• Bonus Potential
• Flex Fund Monthly Stipend
• Pension/401k Plans

Working Hours: Full-time, with flexible hours and a hybrid work arrangement (2 days on-site)

ASSUMPTION: The salary range provided is based on industry standards for similar roles and experience levels in the Raleigh, NC area.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, specifically focused on data intelligence and governance

Company Size: 1,001-5,000 employees

Founded: 2008, with headquarters in New York City and Brussels

Company Description:

• Collibra empowers organizations to unlock the full potential of their data by providing a unified governance platform for data and AI
• The platform offers modules such as data quality, data governance, data catalog, and AI governance to help customers discover, understand, trust, and access their data
• Collibra partners with over 700 innovative companies worldwide and is headquartered in New York City and Brussels

Company Specialties:

• Data governance
• Enterprise software
• Data stewardship
• Semantic technology
• Information Governance
• Information stewardship
• Data catalog
• Data platform
• Data intelligence
• Data privacy
• AI governance
• Artificial intelligence
• Data lineage
• Data quality and observability

Company Website: https://www.collibra.com/

ASSUMPTION: Collibra's focus on data intelligence and governance requires candidates with a strong understanding of data management principles and practices.

📊 Role Analysis

Career Level: Senior Director

Reporting Structure: Reports directly to the VP of Product Design

Work Arrangement: Hybrid (2 days on-site in Raleigh, NC)

Growth Opportunities:

• Potential to expand the content team and scope of responsibilities as the company grows
• Opportunities to collaborate with cross-functional teams and influence product development
• Possibility to advance to a VP or C-level role in the future

ASSUMPTION: This role offers significant growth potential as Collibra continues to expand its customer base and product offerings.

🌍 Location & Work Environment

Office Type: Hybrid (2 days on-site in Raleigh, NC)

Office Location(s): 61 Broadway, 31 FL, New York, New York 10006, US; Oorlogskruisenlaan 116, Brussels, Brussels Capital Region 1120, BE; Ul. Św. Antoniego 2/4, Wroclaw, brama A 0-073, PL; 1 Fore Street, London, England EC2Y 9DT, GB; 5, Place de la Pyramide, Puteaux, Ile-de-France 92800, FR

Geographic Context:

• Raleigh, NC is a mid-sized city with a growing tech industry and a relatively low cost of living compared to other major US tech hubs
• The hybrid work arrangement allows for flexibility and a better work-life balance
• Collibra's global presence offers opportunities to work with diverse teams and collaborate across time zones

Work Schedule: Full-time, with flexible hours and a hybrid work arrangement (2 days on-site)

ASSUMPTION: The hybrid work arrangement provides a good balance between on-site collaboration and remote flexibility.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with HR
• Technical assessment or case study
• On-site or video interview with hiring manager and team members
• Final round with senior leadership

Key Assessment Areas:

• Content strategy and vision
• Leadership and team management skills
• Cross-functional collaboration and communication
• User-centered design principles and content optimization
• Alignment with Collibra's mission and values

Application Tips:

• Tailor your resume and cover letter to highlight relevant experience and skills for this role
• Prepare examples of your content strategy work and be ready to discuss your approach to user-centered design and content optimization
• Research Collibra's products and industry to demonstrate your understanding of the company and its mission
• Practice common interview questions and be prepared to discuss your leadership style and approach to team management

ATS Keywords: Content Strategy, Technical Writing, UX Writing, Team Leadership, User-Centered Design, Collaboration, Documentation, Content Governance, Analytics, Stakeholder Management, Innovation, Content Delivery, Cross-Functional Alignment, User Feedback, Content Personalization, Content Optimization

ASSUMPTION: Collibra uses an Applicant Tracking System (ATS) to manage job applications, so including relevant keywords in your resume can help your application stand out.

🛠️ Tools & Technologies

• Content management systems (e.g., Adobe Experience Manager, Contentful, or similar)
• Documentation tools (e.g., ReadTheDocs, GitHub Wikis, or similar)
• Project management tools (e.g., JIRA, Asana, or similar)
• Analytics tools (e.g., Google Analytics, Adobe Analytics, or similar)
• User feedback tools (e.g., Usabilla, Hotjar, or similar)

ASSUMPTION: Familiarity with relevant content management, documentation, project management, analytics, and user feedback tools is essential for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Open: We believe in transparency, honesty, and collaboration
• Direct: We communicate clearly, honestly, and constructively
• Kind: We treat each other with respect, empathy, and kindness

Work Style:

• Collaborative: We work together to achieve our goals
• Agile: We embrace change and adapt quickly to new circumstances
• Data-driven: We use data to inform our decisions and improve our products and processes

Self-Assessment Questions:

• Do you align with Collibra's core values of being open, direct, and kind?
• Are you comfortable working in a hybrid environment and collaborating with global teams?
• Do you thrive in an agile, data-driven work culture, and are you able to adapt quickly to change?

ASSUMPTION: Candidates who align with Collibra's core values and work style will be more likely to succeed and enjoy their work in this role.

⚠️ Potential Challenges

• Managing multiple teams and stakeholders with competing priorities and expectations
• Balancing strategic content vision with tactical execution and day-to-day content creation
• Keeping up with evolving product capabilities, user needs, and industry trends
• Ensuring consistent voice and tone guidelines across diverse content types, channels, and user needs
• Navigating a hybrid work environment and collaborating effectively with remote team members

ASSUMPTION: These challenges require strong leadership, communication, and project management skills to overcome.

📈 Similar Roles Comparison

• Unlike related roles, this position focuses on end-to-end content strategy across the product experience and broader customer ecosystem
• In the data intelligence and governance industry, content strategy plays a critical role in enhancing user experiences, driving product adoption, and improving customer outcomes
• Career progression in this role could lead to senior leadership positions in content strategy, product design, or user experience

ASSUMPTION: This role offers unique opportunities and challenges compared to related positions in the industry.

📝 Sample Projects

• Developing a comprehensive content strategy roadmap for a new product launch, including documentation, in-product copy, and user onboarding materials
• Conducting user research and usability testing to identify content gaps and optimize user experiences
• Collaborating with cross-functional teams to define and implement content governance models for managing quality, consistency, and lifecycle across teams

ASSUMPTION: These sample projects demonstrate the strategic, collaborative, and user-centered nature of the content strategy role at Collibra.

❓ Key Questions to Ask During Interview

• How does the content strategy team collaborate with other departments, such as Product Management, Design, and Engineering?
• What are the biggest challenges facing the content strategy team currently, and how can this role help address them?
• How does Collibra support the professional development and growth of its content strategy team members?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Collibra measure the success of its content strategy, and what metrics are most important to track?

ASSUMPTION: Asking these questions can help you better understand the role, the team, and the company's priorities and expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your content strategy work and be ready to discuss your approach to user-centered design and content optimization
• Research Collibra's products and industry to demonstrate your understanding of the company and its mission
• Practice common interview questions and be prepared to discuss your leadership style and approach to team management
• Follow up with the hiring manager or HR representative one week after submitting your application to inquire about the status of your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.