📌 Core Information
🔹 Job Title: Senior Director, Corporate Communications
🔹 Company: Caliber Collision
🔹 Location: Lewisville, TX
🔹 Job Type: Full-Time
🔹 Category: Corporate Communications
🔹 Date Posted: 2025-04-26
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading all internal communications for Caliber Collision
- Partnering closely with the CEO and Executive Leadership Team
- Developing and deploying strategic campaigns to position Caliber's culture and brand
- Overseeing and leading a talented communications team
- Ensuring company compliance and code of conduct policies apply to all communications
ASSUMPTION: This role requires a strategic mindset, excellent communication skills, and proven leadership experience in corporate communications to effectively drive engagement and protect Caliber's reputation.
📋 Key Responsibilities
✅ Develop and deploy strategic campaigns and an innovative communications strategy to establish and position Caliber’s culture and brand in a multi-unit, distributed service model.
✅ Oversee and lead a talented communications team encompassing both internal and external areas of expertise.
✅ Lead a team inspired by Caliber’s core values and driven by Caliber’s company objectives to build a healthy culture internally and protect its reputation externally.
✅ Develop a strategy and lead the company’s communications outreach through a variety of crisis scenarios.
✅ Ensure that company compliance and code of conduct policies apply to all communications.
✅ Intentionally build a talent pipeline that ensures continuity and excellence in the corporate communications function.
✅ Use a wide variety of tools, channels, and modalities with a digital-first approach to reach over 30,000 teammates across 40+ states and multiple lines of business.
ASSUMPTION: This role involves a high level of responsibility and requires exceptional organizational skills, adaptability, and the ability to function effectively in a fast-paced, complex environment.
🎯 Required Qualifications
Education: Bachelor's degree in Communications, Journalism, or a related field (or equivalent experience)
Experience: 10 years or more of progressive experience in related fields and leading teams
Required Skills:
- Exceptional written, verbal, and presentation skills
- Proven track record and passion for applying communications tools and digital technology
- Experience in corporate communications, brand management, news media, and social media content and engagement
- Ability to quickly generate quality content for a variety of platforms
- Strong organizational and project management skills
- Adaptability, flexibility, and ability to function effectively in a highly complex situation with a proven ability to multi-task within a fast-paced environment
Preferred Skills:
- Experience in crisis communications
- Familiarity with the automotive industry
ASSUMPTION: Candidates should have a strong background in corporate communications, with a proven track record of driving engagement and protecting a company's reputation.
💰 Compensation & Benefits
Salary Range: $150,000 - $180,000 per year (based on industry standards for a Senior Director role in the automotive industry, location, and experience level)
Benefits:
- Comprehensive day-one benefits program
- 401(k) plan with company match
- Employee stock purchase plan
- Health, dental, and vision insurance
- Paid time off and holidays
- Tuition reimbursement
Working Hours: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM, with flexibility to work additional hours as needed
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Motor Vehicle Manufacturing
Company Size: 10,001+ employees (one of the nation's largest auto repair providers)
Founded: 1997 (as Caliber Collision)
Company Description:
- Offers unlimited opportunities to drive your career forward in a purpose-driven, team-centric culture
- Provides a wide range of automotive services, including collision, auto glass, and fleet solutions
- Regularly ranks among the highest customer satisfaction scores in the industry
- Committed to caring for people, with a comprehensive day-one benefits program and mentoring opportunities
Company Specialties:
- Collision repair
- Auto glass repair
- Fleet solutions
- Customer satisfaction
Company Website: http://www.caliber.com
ASSUMPTION: Caliber Collision is a well-established company in the automotive industry, with a strong focus on customer satisfaction and employee development.
📊 Role Analysis
Career Level: Senior Director (executive-level role)
Reporting Structure: Reports directly to the Chief People Officer and works closely with the CEO and Executive Leadership Team
Work Arrangement: On-site, with flexibility to work additional hours as needed
Growth Opportunities:
- Potential to shape the corporate communications function and make a significant impact on the company's culture and reputation
- Opportunity to work closely with the CEO and Executive Leadership Team
- Possibility to advance to a Chief Communications Officer role in the future
ASSUMPTION: This role offers significant growth potential for the right candidate, with the opportunity to make a lasting impact on Caliber Collision's corporate communications strategy.
🌍 Location & Work Environment
Office Type: Corporate headquarters
Office Location(s): Lewisville, TX
Geographic Context:
- Lewisville is a city in Texas, located approximately 25 miles north of Dallas
- The area offers a mix of urban and suburban living, with a cost of living slightly below the national average
- Lewisville is home to several major corporations and has a diverse economy
Work Schedule: Full-time, typically Monday-Friday, 8:00 AM - 5:00 PM, with flexibility to work additional hours as needed
ASSUMPTION: The Lewisville office offers a professional work environment, with easy access to major highways and nearby amenities.
💼 Interview & Application Insights
Typical Process:
- Initial phone or video screen with the hiring manager
- In-depth behavioral interview with the hiring manager and other team members
- Final interview with the CEO or another executive team member
- Background check and reference check
Key Assessment Areas:
- Communication skills (written, verbal, and presentation)
- Strategic thinking and planning
- Leadership and team management
- Adaptability and problem-solving skills
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Provide specific examples of your achievements in corporate communications, brand management, and crisis communications
- Demonstrate your understanding of Caliber Collision's business and industry
ATS Keywords: Corporate Communications, Brand Management, Crisis Management, Digital Marketing, Social Media Engagement, Project Management, Data Management, Content Creation, Team Leadership, Communication Skills, Strategic Planning, Employee Engagement, Organizational Skills, Adaptability, Collaboration, Presentation Skills
ASSUMPTION: Caliber Collision uses an Applicant Tracking System (ATS) to screen resumes, so including relevant keywords from the job description can help your application stand out.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, PowerPoint)
- CRM software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Trello)
- Social media platforms (e.g., LinkedIn, Twitter, Facebook)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams)
ASSUMPTION: Familiarity with these tools and technologies is preferred, but not always required. Training may be provided for the right candidate.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Respect
- Accountability
- Teamwork
- Excellence
Work Style:
- Collaborative and team-oriented
- Adaptable and flexible
- Results-driven and focused on continuous improvement
Self-Assessment Questions:
- Do you align with Caliber Collision's core values?
- Are you comfortable working in a fast-paced, dynamic environment?
- Do you thrive in a collaborative, team-oriented work culture?
ASSUMPTION: Caliber Collision values candidates who demonstrate a strong work ethic, a commitment to excellence, and a passion for driving results.
⚠️ Potential Challenges
- Managing communications for a large, multi-unit, distributed service model
- Protecting the company's reputation during crisis situations
- Ensuring consistent messaging and branding across multiple lines of business
- Balancing the needs of internal stakeholders with external communications
ASSUMPTION: These challenges require a strategic mindset, exceptional communication skills, and the ability to navigate complex situations effectively.
📈 Similar Roles Comparison
- This role is similar to a Senior Director of Corporate Communications in other industries, but may have unique challenges related to the automotive industry and multi-unit service model
- Industry-specific context: The automotive industry is highly competitive and regulated, with a focus on safety and customer satisfaction
- Career path comparison: This role can lead to a Chief Communications Officer position or other executive-level roles within the company
ASSUMPTION: While this role shares similarities with other Senior Director of Corporate Communications positions, the automotive industry and multi-unit service model present unique challenges and opportunities.
📝 Sample Projects
- Developing and executing a strategic communications plan to launch a new line of business
- Managing crisis communications during a product recall or other major event
- Creating and implementing an internal communications campaign to drive employee engagement and retention
ASSUMPTION: These sample projects demonstrate the strategic and tactical aspects of the role, as well as the importance of adaptability and problem-solving skills.
❓ Key Questions to Ask During Interview
- How does this role fit into the company's overall communications strategy?
- What are the biggest challenges facing the corporate communications team currently?
- How does the company support the professional development of its employees?
- What is the company's approach to crisis communications, and how has it evolved over time?
- How does the company measure the success of its internal and external communications efforts?
ASSUMPTION: Asking thoughtful, insightful questions demonstrates your interest in the role and your commitment to driving results.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your achievements in corporate communications, brand management, and crisis communications
- Research Caliber Collision's business and industry to demonstrate your understanding and enthusiasm for the role
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the position
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
