Senior Director of Strategic Partnerships

📌 Core Information

🔹 Job Title: Senior Director of Strategic Partnerships

🔹 Company: SphereCommerce

🔹 Location: United States (Remote)

🔹 Job Type: Full-Time

🔹 Category: Strategic Partnerships, Sales

🔹 Date Posted: April 21, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Remote (Occasional on-site visits may be required)

🚀 Job Overview

The Senior Director of Strategic Partnerships is responsible for generating new business through referral partners, particularly in the ISV space. Key aspects of this role include:

• Proactively generating new sales opportunities with new and existing clients, referral partners, and reseller relationships.
• Acting as the executive contact post-sale to help maintain and grow partnerships.
• Leading webinars for prospective clients and identifying trends from prospective responses.
• Driving pipeline of opportunities and providing regular executive reporting.

ASSUMPTION: This role requires a proactive, self-motivated individual with a strong background in payment processing sales and ISV partnership management.

📋 Key Responsibilities

✅ Generate new sales opportunities through proactive outreach, inbound calls, and leads.

✅ Respond to customer inquiries regarding products and services.

✅ Complete required tracking of milestones in a CRM or similar tool.

✅ Lead on-site sales visits, trade shows, and conferences as needed.

✅ Maintain and promote a positive attitude while meeting productivity goals.

✅ Provide feedback to management regarding updates, policies, and customer issues.

✅ Stay up-to-date with product modifications, industry trends, and regulatory changes (PCI and P2PE).

ASSUMPTION: This role requires strong communication, negotiation, and creative thinking skills, as well as the ability to work independently and collaborate effectively with internal teams.

🎯 Required Qualifications

Education: College degree or equivalent working experience

Experience: 5+ years of payment industry experience (acquiring bank, payments processor, or card brand) and/or healthcare software, patient billing, revenue cycle management, or patient experience software

Required Skills:

• Proven track record in sales and/or partner management with documented goal achievement
• Deep knowledge of the payments industry and history of working with ISV partners of all sizes
• Excellent negotiating skills, creative thinking, and the ability to think on the spot
• Ability to communicate effectively verbally and in writing externally as well as internally
• Capability to lead meetings with executive contacts, both internally and externally
• Sense of urgency and ability to follow through
• Proficient with Excel, Word, PowerPoint, CRM, and Teams or similar webinar tools

Preferred Skills:

• Broad and in-depth understanding of the healthcare industry, especially patient billing and/or revenue cycle management
• Ability to utilize prospecting applications and CRMs

ASSUMPTION: Candidates with experience in healthcare software or revenue cycle management may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: $135,000 - $150,000 USD (Annual base salary gross) plus variable component

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

Working Hours: Full-time, Monday to Friday, 8 hours within core office hours. Some nights and weekends may be required depending on assigned responsibilities or projects.

ASSUMPTION: The salary range provided is an estimate based on industry standards for this role and experience level. Actual salaries will vary based on various factors, such as candidate's qualifications, skills, competencies, and proficiencies for the role.

📌 Applicant Insights

🔍 Company Context

Industry: SphereCommerce operates in the complex and evolving healthcare payments sector, serving a variety of end markets with a focus on healthcare and other complex markets.

Company Size: SphereCommerce is a mid-sized company with 201-500 employees, providing a dynamic and collaborative work environment.

Founded: SphereCommerce was founded in 2017 and is a Waud Capital Partners private equity portfolio company.

Company Description:

• SphereCommerce is a vertically integrated software and payments technology company, offering secure and innovative solutions to its clients.
• The company serves a variety of complex end markets, with an established presence in the healthcare industry and other complex markets.
• SphereCommerce is committed to providing exceptional customer service and driving innovation in the payments technology sector.

Company Specialties:

• Payments
• Point of Sale
• Technology
• Secure Payment Processing
• Risk Management
• PCI Compliance
• e-commerce
• Tokenization
• Healthcare
• Enterprise
• Integration
• Physicians
• Practice Management
• Healthcare payments

Company Website: www.spherecommerce.com

ASSUMPTION: SphereCommerce's focus on the healthcare industry and complex markets requires candidates with relevant industry knowledge and experience.

📊 Role Analysis

Career Level: This role is a senior-level position, requiring extensive experience and expertise in strategic partnerships, sales, and the payment industry.

Reporting Structure: The Senior Director of Strategic Partnerships will report directly to the executive leadership team and collaborate closely with various internal departments, including sales, marketing, and product teams.

Work Arrangement: This is a remote position with occasional on-site visits required. Core office hours are Monday to Friday, with some flexibility for nights and weekends depending on assigned responsibilities or projects.

Growth Opportunities:

• As a senior-level role, this position offers opportunities for career advancement within the company's executive leadership team.
• Candidates can expect to gain valuable experience in strategic partnerships, sales, and the payment industry, contributing to their long-term career growth.
• SphereCommerce's commitment to driving innovation and exceptional customer service provides opportunities for professional development and skill-building.

ASSUMPTION: This role offers significant growth opportunities for the right candidate, with the potential for career advancement within the company's executive leadership team.

🌍 Location & Work Environment

Office Type: Remote (Occasional on-site visits may be required)

Office Location(s): 324 South Service Road, Suite 100, Chicago, IL 60611, US (Headquarters)

Geographic Context:

• The United States offers a diverse and dynamic job market, with numerous opportunities for professional growth and development.
• Chicago, IL, is a major hub for the healthcare industry, providing ample networking opportunities and industry-specific resources.
• The remote work arrangement allows for flexibility and work-life balance, with occasional on-site visits required for collaboration and team-building.

Work Schedule: Full-time, Monday to Friday, with core office hours of 8 hours. Some flexibility for nights and weekends depending on assigned responsibilities or projects.

ASSUMPTION: The remote work arrangement provides candidates with the flexibility to balance their personal and professional lives while still collaborating effectively with the team.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-depth behavioral and technical interviews
• Final round with executive leadership team
• Background check and drug screen

Key Assessment Areas:

• Sales and partnership management skills
• Industry knowledge and expertise
• Communication and negotiation skills
• Problem-solving and critical thinking abilities

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Demonstrate your understanding of the payment industry and healthcare sector in your application materials.
• Prepare examples of your sales and partnership management successes, as well as any challenges you've overcome in previous roles.

ATS Keywords: Payment Processing, ISV Partnership Management, Sales, Client Management, Negotiating Skills, Creative Thinking, Communication Skills, CRM Proficiency, Webinar Leadership, Trend Identification, Self-Motivation, Adaptability, Product Knowledge, Pipeline Management, Customer Service, Team Collaboration

ASSUMPTION: SphereCommerce's application process is designed to assess candidates' skills, experience, and cultural fit for the role and the company.

🛠️ Tools & Technologies

• CRM (e.g., Salesforce, HubSpot, or similar)
• Webinar tools (e.g., Zoom, GoToWebinar, or similar)
• Microsoft Office Suite (Excel, Word, PowerPoint)
• Project management tools (e.g., Asana, Trello, or similar)

ASSUMPTION: Candidates should be proficient in using CRM and webinar tools, as well as the Microsoft Office Suite, and be open to learning and adapting to new tools as needed.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Customer-centricity
• Collaboration
• Integrity
• Accountability

Work Style:

• Proactive and self-motivated
• Strong communication and negotiation skills
• Ability to work independently and in a team environment
• Adaptable and open to learning new tools and technologies
• Results-driven and focused on achieving goals

Self-Assessment Questions:

• How do you align with SphereCommerce's company values, particularly innovation and customer-centricity?
• How comfortable are you working in a remote environment with occasional on-site visits required?
• How well do your work style and preferences fit with the required skills and work arrangement for this role?

ASSUMPTION: SphereCommerce values candidates who are proactive, self-motivated, and results-driven, with strong communication and negotiation skills, and the ability to work independently and in a team environment.

⚠️ Potential Challenges

• Managing a high volume of inbound calls and leads while maintaining a strong focus on proactive sales efforts.
• Balancing the demands of maintaining and growing existing partnerships while generating new business opportunities.
• Adapting to the dynamic and evolving nature of the healthcare payments sector.
• Occasional travel requirements for on-site visits, trade shows, and conferences.

ASSUMPTION: Candidates should be prepared to manage a high volume of work and adapt to the dynamic nature of the healthcare payments sector, with occasional travel requirements.

📈 Similar Roles Comparison

• This role differs from other strategic partnership roles in its focus on the ISV space and the requirement for deep knowledge of the payment industry.
• SphereCommerce's focus on the healthcare industry and complex markets sets it apart from other companies in the payments technology sector.
• Career paths for this role may include advancement to executive leadership positions within the company or transition to other senior-level roles in strategic partnerships, sales, or the payment industry.

ASSUMPTION: Candidates should consider the unique aspects of this role and the company when evaluating their fit and career growth opportunities.

📝 Sample Projects

• Developing and executing a strategic partnership plan to generate new business opportunities in the ISV space.
• Leading a webinar for prospective clients, showcasing SphereCommerce's products and services and addressing their questions and concerns.
• Identifying trends from prospective responses and reporting on them to the executive leadership team to inform strategic decision-making.

ASSUMPTION: These sample projects illustrate the key responsibilities and required skills for this role, providing candidates with a better understanding of the day-to-day tasks and expectations.

❓ Key Questions to Ask During Interview

• Can you describe the company's strategic vision for the next 3-5 years and how this role contributes to achieving that vision?
• How does the company support the growth and development of its employees, particularly in senior-level roles like this one?
• Can you provide examples of how the company fosters a culture of innovation and customer-centricity?
• How does the company measure success for this role, and what key performance indicators (KPIs) will I be expected to track and report on?
• What opportunities exist for collaboration and knowledge-sharing with other departments and teams within the company?

ASSUMPTION: These key questions help candidates better understand the company's strategic vision, culture, and expectations for the role, enabling them to make a more informed decision about their fit and potential for success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role, emphasizing your sales and partnership management successes and any challenges you've overcome.
• Prepare for your interviews by researching SphereCommerce's company values, culture, and strategic vision, and practicing your responses to common interview questions.
• Follow up with the hiring manager after your interview to express your interest in the role and reiterate your qualifications and fit for the position.
• If selected for the final round, be prepared to provide references and complete a background check and drug screen.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.