F

Senior Front Office Account Manager

FactSet
Full-time
On-site
Singapore
πŸ’Ό Account Management
```html

πŸ“Œ Core Information

πŸ”Ή Job Title: Senior Front Office Account Manager

πŸ”Ή Company: FactSet

πŸ”Ή Location: Singapore

πŸ”Ή Job Type: On-site

πŸ”Ή Category: Account Management

πŸ”Ή Date Posted: Wed Apr 02 2025

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: Not specified

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Functioning as a technical account manager for FactSet's EMS, Portware
  • Collaborating closely with product and engineering teams
  • Developing bilateral collaboration and trust with clients
  • Advocating internally for client goals and needs

ASSUMPTION: The role is highly client-focused, with an emphasis on building strong, trust-based relationships to ensure client retention and satisfaction.

πŸ“‹ Key Responsibilities

βœ… Participate in the pre-sale process to assess client needs before implementation

βœ… Create strategic plans and set objectives for client accounts

βœ… Champion customer needs through effective partnerships

βœ… Act as a client advocate to highlight their needs internally

βœ… Identify business opportunities that align with Portware objectives

βœ… Work with various teams to ensure efficient client implementations and resolutions of issues

βœ… Serve as a role model to inspire high standards and results in others

ASSUMPTION: The responsibilities emphasize a strategic approach to managing client accounts, with a focus on proactive communication and collaboration.

🎯 Required Qualifications

Education: BA/BS in Economics, Business, Computer Science, or a related field

Experience: Minimum 5 years in financial markets front office environments

Required Skills:

  • Project management skills
  • Technical business analysis expertise
  • Hands-on SQL experience
  • Experience with FIX protocol
  • Understanding of financial markets and technologies

Preferred Skills:

  • Light coding experience in Java
  • Experience with other securities trading asset classes

ASSUMPTION: The candidate should have a robust financial markets background and technical skill set to seamlessly integrate with the FactSet environment.

πŸ’° Compensation & Benefits

Salary Range: Not specified

Benefits:

  • Healthcare and wellness programs
  • Retirement savings plan
  • Professional development opportunities

Working Hours: 40 hours per week

ASSUMPTION: The benefits are likely comprehensive, aligning with industry standards for senior roles in financial services.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Financial Services, providing open data and software solutions

Company Size: 10,001+ employees, indicating a large-scale organization with global influence

Founded: 1978, with a focus on client service and market adaptability

Company Description:

  • Provides investment professionals with access to financial data and analytics
  • Proudly maintains a high client retention rate
  • Operates from over 60 offices worldwide

Company Specialties:

  • Fintech and trading solutions
  • Risk management and analysis
  • Client reporting and OMS/EMS technologies

Company Website: http://www.factset.com

ASSUMPTION: FactSet's size and long-standing history suggest robust infrastructure and advancement opportunities for employees.

πŸ“Š Role Analysis

Career Level: Senior-level, requiring substantial expertise and leadership skills

Reporting Structure: Likely reports to a team lead or department head

Work Arrangement: On-site in Singapore with structured work hours

Growth Opportunities:

  • Potential to lead new strategic projects
  • Professional development in technical and managerial skills
  • Networking with key industry stakeholders

ASSUMPTION: The role offers significant professional growth prospects, particularly in leadership and client management.

🌍 Location & Work Environment

Office Type: Professional, corporate environment suited to financial services

Office Location(s): Specifically located in Singapore with global company reach

Geographic Context:

  • Strategic position in Asia for financial services
  • Proximity to key economic hubs
  • Integration with FactSet's global network of offices

Work Schedule: Regular business hours with possible need for flexibility based on client needs

ASSUMPTION: The Singapore location provides vital regional connectivity and client interfacing opportunities.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Submit online application through the company's career portal
  • Initial screening interview with HR
  • Technical and behavioral interviews

Key Assessment Areas:

  • Technical proficiency in SQL and FIX protocol
  • Client relationship management skills
  • Ability to align with FactSet's business objectives

Application Tips:

  • Highlight relevant financial markets experience
  • Demonstrate strong technical analysis skills
  • Convey client-centric problem-solving approaches

ATS Keywords: Financial Markets, Project Management, SQL, FIX Protocol, Client Advocacy

ASSUMPTION: The interview process could be rigorous, reflecting the technical and client-focused nature of the role.

πŸ› οΈ Tools & Technologies

  • FactSet's Execution Management System (EMS)
  • SQL for data queries
  • FIX protocol for financial applications

ASSUMPTION: Familiarity with FactSet's proprietary systems and common financial market technologies will be advantageous.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Commitment to client service excellence
  • Collaboration across global offices
  • Continuous innovation and improvement

Work Style:

  • Proactive and solution-driven
  • Flexibility to adapt to changing client needs
  • Strong emphasis on team and client collaboration

Self-Assessment Questions:

  • How do you handle competing project deadlines?
  • In what ways have you advocated for a client's needs in the past?
  • What strategic approach do you take to problem-solving?

ASSUMPTION: The company's cultural values likely stress teamwork and client dedication.

⚠️ Potential Challenges

  • Balancing diverse client needs and priorities
  • Navigating complex financial technologies
  • Maintaining up-to-date knowledge of market changes
  • Managing stakeholder expectations in a fast-paced environment

ASSUMPTION: The role may involve high pressure to meet client demands and deliver innovative solutions.

πŸ“ˆ Similar Roles Comparison

  • Client-focused roles in trading technology firms
  • Account management positions in financial services
  • Roles requiring strong technical and business analysis skills

ASSUMPTION: Similar roles will have a significant overlap in skills, especially within financial and technical domains.

πŸ“ Sample Projects

  • Implementing new trading strategies for a major client
  • Integrating EMS features to enhance client workflows
  • Developing custom client-facing reports to inform trading decisions

ASSUMPTION: Projects are likely complex, requiring cross-functional collaboration and strategic oversight.

❓ Key Questions to Ask During Interview

  • What are the key performance indicators for success in this role?
  • How does the team integrate client feedback into product development?
  • What opportunities exist for professional growth within the company?
  • What current challenges does the team face?
  • Can you describe the company's approach to innovation and client service?

ASSUMPTION: Questions should focus on performance expectations, team dynamics, and growth opportunities.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Prepare your resume to highlight relevant technical and financial experience
  • Emphasize client management skills in your cover letter
  • Gather references who can speak to your strategic and client-focused achievements
  • Prepare for potential technical assessments related to SQL and FIX protocol knowledge

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

```