📌 Core Information
🔹 Job Title: Senior Global Program Manager, Growth Strategy
🔹 Company: SquareTrade
🔹 Location: Brisbane, California, United States
🔹 Job Type: Full-time
🔹 Category: Consumer Services
🔹 Date Posted: April 18, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Hybrid
🚀 Job Overview
Key aspects of this role include:
- Leading a large-scale services and systems integration with a major retailer across multiple regions
- Managing program strategy and operations post-integration
- Collaborating with cross-functional teams and external stakeholders
- Ensuring program performance and optimizing growth initiatives
ASSUMPTION: This role requires a high level of organization, communication, and leadership skills to manage complex, global programs and stakeholder relationships.
📋 Key Responsibilities
✅ Lead and manage systems and services integration across multiple regions, ensuring alignment with organizational goals and business priorities
✅ Develop comprehensive program roadmaps and schedules, ensuring efficient resource allocation and on-time delivery
✅ Define program objectives, scope, and key performance indicators (KPIs) in collaboration with stakeholders
✅ Serve as the primary point of contact for all internal and external program stakeholders
✅ Foster strong relationships with cross-functional teams and external partners, ensuring effective collaboration and communication throughout the program lifecycle
✅ Identify, assess, and mitigate risks and issues that could impact the successful delivery of the program
✅ Establish and track KPIs to monitor the program's progress and ensure alignment with defined goals and objectives
✅ Develop a change management plan to ensure a smooth transition as SquareTrade assumes responsibility for program operations
✅ Oversee and manage the daily operations of the program, ensuring consistent adherence to partner SLAs, minimizing customer escalations, and successfully achieving all internal program KPIs
ASSUMPTION: The responsibilities listed are subject to change and may evolve over time as the role progresses through different phases.
🎯 Required Qualifications
Education: Bachelor's degree in Business Administration, Project Management, Engineering, or a related field.
Experience: A minimum of 8-10 years of program management experience, with at least 4 years in a leadership role overseeing large, complex programs
Required Skills:
- Exceptional program management and communication skills
- Intellectually curious, accountable, and detail-oriented
- Strong problem-solving skills
- Ambitious with a strong leadership track record
- Team player willing to get their hands dirty
Preferred Skills:
- An MBA/Masters degree or certifications such as PMP (Project Management Professional) or PgMP (Program Management Professional)
- Strategy consulting experience
ASSUMPTION: While not explicitly stated, proficiency in project management tools and software is likely required for this role.
💰 Compensation & Benefits
Salary Range: The estimated base compensation for this role, if hired in California, is within the range of $140,000 - $180,000 USD per year. If hired in Colorado, the estimated range is $130,000 - $170,000 USD per year.
Benefits:
- Medical, dental, and vision coverage with network optionality
- HSAs and FSAs
- Open access to mental health benefits, including 1:1 therapy, coaching sessions, and digital resources
- $75 monthly allowance to support self-care and well-being
- Up to 4% company match into 401(k)
- Supportive leave policies, including paid parental, grieving and loss, and domestic violence protected leaves
- Paid Time Off
- Work flexibility
- Talent shares
- Tuition reimbursement
- Learning opportunities
- Hybrid work arrangements
- $80 monthly internet connectivity stipend
- Various corporate perks and discounts
Working Hours: Full-time, with a hybrid work arrangement
ASSUMPTION: The salary range provided is an estimate and may vary based on the candidate's qualifications and the company's final assessment.
📌 Applicant Insights
🔍 Company Context
Industry: SquareTrade operates in the consumer services industry, focusing on product protection and extended warranties. They partner with major retailers and carriers worldwide to provide services to millions of customers.
Company Size: SquareTrade is a mid-sized company with 501-1,000 employees, offering a mix of corporate structure and entrepreneurial spirit.
Founded: SquareTrade was founded in 1999 and has since grown to become a leading provider of product protection services.
Company Description:
- SquareTrade is the fastest-growing company of its kind, revolutionizing a $30 billion industry with service innovation and attention to customer satisfaction
- They partner with some of the largest, most sophisticated retailers and carriers in the world, consistently win industry awards, and have received tens of thousands of 5-star reviews
- SquareTrade has headquarters in San Francisco and London and is currently expanding in Europe and Asia Pacific, including Japan and Australia
Company Specialties:
- Product protection and extended warranties
- Customer satisfaction and service innovation
- Global partnerships with major retailers and carriers
Company Website: http://www.squaretrade.com
ASSUMPTION: SquareTrade's focus on customer satisfaction and service innovation sets it apart in the competitive product protection industry.
📊 Role Analysis
Career Level: This role is at the senior management level, requiring extensive experience and a proven track record in program management.
Reporting Structure: The Senior Global Program Manager reports directly to the Head of Global Programs and works closely with cross-functional teams and external stakeholders.
Work Arrangement: This role operates on a hybrid work arrangement, with a mix of on-site and remote work.
Growth Opportunities:
- As the program evolves, there may be opportunities to expand responsibilities and take on additional projects
- With SquareTrade's global expansion, there could be opportunities for international assignments or leadership roles
- The company's focus on employee development and learning opportunities may present additional growth prospects
ASSUMPTION: The growth opportunities in this role are largely dependent on the candidate's performance and the company's expansion plans.
🌍 Location & Work Environment
Office Type: SquareTrade's headquarters in Brisbane, California, offers a modern, collaborative work environment with a mix of open and private workspaces.
Office Location(s): 2000 Sierra Point Parkway, Brisbane, California 94005, US
Geographic Context:
- Brisbane is located in the San Francisco Bay Area, offering easy access to Silicon Valley and other tech hubs
- The area is known for its diverse culture, vibrant tech industry, and high quality of life
- Brisbane is also close to outdoor recreation opportunities, including hiking, biking, and water sports
Work Schedule: The hybrid work arrangement allows for a flexible schedule, with a mix of on-site and remote work.
ASSUMPTION: The work environment at SquareTrade's headquarters is designed to foster collaboration, innovation, and employee well-being.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the HR team
- In-depth behavioral and technical interviews with the hiring manager and cross-functional team members
- Final round with the Head of Global Programs
Key Assessment Areas:
- Program management skills and experience
- Stakeholder management and communication abilities
- Problem-solving and analytical skills
- Leadership and team management capabilities
- Alignment with SquareTrade's company culture and values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant program management experience and skills
- Be prepared to discuss specific examples of your experience leading large-scale programs and managing cross-functional teams
- Demonstrate your understanding of SquareTrade's business and the role's requirements by asking thoughtful questions during the interview
ATS Keywords: Program Management, Stakeholder Management, Cross-Functional Teams, Risk Management, Change Management, Global Programs, Retail Integration, Strategic Planning
ASSUMPTION: The interview process at SquareTrade is designed to assess the candidate's technical skills, cultural fit, and alignment with the company's mission and values.
🛠️ Tools & Technologies
- Project management software (e.g., Asana, Jira, Microsoft Project)
- Collaboration tools (e.g., Slack, Microsoft Teams, Google Workspace)
- Data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
ASSUMPTION: The specific tools and technologies required for this role may vary depending on SquareTrade's internal systems and the project's needs.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric: SquareTrade prioritizes customer satisfaction and ensures that all decisions are made with the customer in mind
- Innovative: The company encourages creativity, continuous learning, and improvement
- Collaborative: SquareTrade fosters a culture of teamwork, open communication, and mutual respect
Work Style:
- Entrepreneurial: SquareTrade offers a fast-paced, dynamic work environment with opportunities for growth and innovation
- Data-driven: The company uses data and analytics to inform decision-making and drive continuous improvement
- Global: SquareTrade operates in multiple regions and values diversity in thought and background
Self-Assessment Questions:
- Do you have a proven track record of managing complex, global programs and driving successful outcomes?
- Are you comfortable working in a fast-paced, entrepreneurial environment and adapting to change?
- Do you thrive in a collaborative, team-oriented work culture and enjoy working with diverse stakeholders?
ASSUMPTION: A strong cultural fit at SquareTrade requires candidates who are adaptable, customer-focused, and comfortable working in a global, collaborative environment.
⚠️ Potential Challenges
- The role may require frequent travel to meet with external stakeholders and manage on-site operations
- Managing multiple projects and priorities simultaneously may be challenging, requiring strong organizational skills and time management
- The role involves working with cross-functional teams and external partners, which may present communication and collaboration challenges
- The hybrid work arrangement may require adjustments to maintain productivity and work-life balance
ASSUMPTION: The potential challenges in this role can be mitigated with strong communication, time management, and adaptability skills.
📈 Similar Roles Comparison
- Compared to other program management roles, this position offers a unique focus on global retail integration and growth strategy
- In the consumer services industry, SquareTrade's customer-centric approach sets it apart from competitors
- Career progression in this role may involve moving into leadership or strategic positions within the company or industry
ASSUMPTION: This role offers a unique blend of strategic planning, operational management, and stakeholder engagement, setting it apart from similar positions in the industry.
📝 Sample Projects
- Managing the integration of a major retailer's US, Canadian, and European operations, ensuring seamless service delivery and minimal customer impact
- Developing and implementing a change management plan to support the transition of program operations to SquareTrade
- Optimizing program performance and growth initiatives by analyzing data, identifying trends, and collaborating with cross-functional teams to implement improvements
ASSUMPTION: The sample projects listed are representative of the types of initiatives the Senior Global Program Manager may be responsible for in this role.
❓ Key Questions to Ask During Interview
- Can you describe the current state of the program I would be managing, and what specific challenges the team is facing?
- How does the cross-functional team structure support the successful delivery of the program, and what opportunities exist for collaboration and improvement?
- What are the key priorities for the first 90 days in this role, and how can I best support the team in achieving these goals?
- How does SquareTrade support the professional development and growth of its employees, particularly in this role?
- What are the most important qualities and skills you look for in a successful candidate for this position?
ASSUMPTION: Asking thoughtful, well-researched questions during the interview demonstrates your interest in the role and commitment to success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant program management experience and skills, emphasizing your ability to manage complex, global programs and drive successful outcomes
- Prepare for the interview by researching SquareTrade's business, industry trends, and the specific requirements of the role
- If applicable, be ready to provide examples of your experience working with cross-functional teams and managing stakeholder relationships
- Follow up with the hiring manager one week after the interview to express your continued interest in the position and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
