📌 Core Information
🔹 Job Title: Senior Global Program Manager, Growth Strategy
🔹 Company: SquareTrade
🔹 Location: Brisbane, California, United States
🔹 Job Type: Full-time
🔹 Category: Consumer Services
🔹 Date Posted: April 17, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: Hybrid
🚀 Job Overview
Key aspects of this role include:
- Leading large-scale services and systems integration projects across multiple regions
- Managing cross-functional teams and stakeholders to ensure program success
- Defining program objectives, scope, and KPIs in collaboration with stakeholders
- Monitoring program performance and providing strategic recommendations for improvement
- Collaborating with internal and external partners to identify growth opportunities
ASSUMPTION: This role requires a high level of organization, communication, and leadership skills to manage complex, global programs and teams.
📋 Key Responsibilities
✅ Lead and manage systems and services integration across multiple regions, ensuring alignment with organizational goals and business priorities
✅ Develop comprehensive program roadmaps and schedules, ensuring efficient resource allocation and on-time delivery
✅ Define program objectives, scope, and key performance indicators (KPIs) in collaboration with stakeholders
✅ Serve as the primary point of contact for all internal and external program stakeholders
✅ Foster strong relationships with cross-functional teams and external partners, ensuring effective collaboration and communication throughout the program lifecycle
✅ Identify, assess, and mitigate risks and issues that could impact the successful delivery of the program
✅ Establish and track KPIs to monitor the program’s progress and ensure alignment with defined goals and objectives
✅ Develop a change management plan to ensure a smooth transition as SquareTrade assumes responsibility for program operations
✅ Oversee and manage the daily operations of the program, ensuring consistent adherence to partner SLAs, minimizing customer escalations, and successfully achieving all internal program KPIs
ASSUMPTION: The responsibilities listed above are subject to change and may evolve over time as the program progresses and the role expands.
🎯 Required Qualifications
Education: Bachelor’s degree in Business Administration, Project Management, Engineering, or a related field.
Experience: A minimum of 8-10 years of program management experience, with at least 4 years in a leadership role overseeing large, complex programs
Required Skills:
- Exceptional program management and communication skills
- Intellectually curious, accountable, and detail-oriented
- Strong problem-solving skills
- Ambitious with a strong leadership track record
- Team player who is willing to get their hands dirty
Preferred Skills:
- An MBA / Masters degree or certifications such as PMP (Project Management Professional) or PgMP (Program Management Professional)
ASSUMPTION: Candidates with relevant industry experience and a proven track record in managing large-scale integration projects are strongly preferred.
💰 Compensation & Benefits
Salary Range: $140,000 - $180,000 per year (California), $130,000 - $170,000 per year (Colorado)
Benefits:
- Medical, dental, and vision coverage with network optionality
- HSAs and FSAs
- Open access to mental health benefits including 1:1 therapy, coaching sessions, and digital resources
- $75 monthly allowance to support self-care and well-being
- Up to 4% company match into 401(k)
- Supportive leave policies including paid parental, grieving and loss, and domestic violence protected leaves
- Paid Time Off
- Work flexibility
- Talent shares
- Tuition reimbursement
- Learning opportunities
- Hybrid work arrangements
- $80 monthly internet connectivity stipend
- Various corporate perks and discounts
Working Hours: Full-time, 40 hours per week
ASSUMPTION: The salary range provided is an estimate and may vary based on the candidate's experience, skills, and the company's internal equity.
📌 Applicant Insights
🔍 Company Context
Industry: SquareTrade operates in the consumer services industry, focusing on product protection and extended warranties.
Company Size: SquareTrade is a mid-sized company with 501-1,000 employees, offering a collaborative and dynamic work environment.
Founded: SquareTrade was founded in 1999 and has since grown to become a leading provider of product protection plans, trusted by over 140 million customers and many of the largest retailers and mobile carriers worldwide.
Company Description:
- SquareTrade is committed to revolutionizing the product protection industry through innovation and seamless customer experiences.
- The company follows the golden rule: treat others as you want to be treated, ensuring customer satisfaction and preference.
- SquareTrade is a subsidiary of Allstate Protection Plans and has headquarters in both San Francisco and London, with expanding operations in Europe and Asia Pacific.
Company Specialties:
- Product protection and extended warranties
- Customer service and support
- Cross-functional collaboration and stakeholder management
Company Website: http://www.allstateprotectionplans.com
ASSUMPTION: SquareTrade's focus on customer satisfaction and innovation makes it an attractive employer in the consumer services industry.
📊 Role Analysis
Career Level: This role is a senior-level position, requiring extensive experience and a proven track record in program management.
Reporting Structure: The Senior Global Program Manager reports directly to the head of the program or a similar senior-level position within the organization.
Work Arrangement: This role follows a hybrid work arrangement, combining on-site and remote work.
Growth Opportunities:
- As the program evolves, there may be opportunities to take on additional responsibilities or lead new initiatives.
- With SquareTrade's expanding global presence, there could be opportunities for international assignments or promotions.
- The company offers learning opportunities and tuition reimbursement to support professional development.
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to expand their responsibilities and advance their career within the organization.
🌍 Location & Work Environment
Office Type: SquareTrade's headquarters in Brisbane, California, offers a modern and collaborative work environment, with both on-site and remote work options available.
Office Location(s): 2000 Sierra Point Parkway, Brisbane, California 94005, USA
Geographic Context:
- Brisbane is located in the San Francisco Bay Area, offering a diverse and vibrant community with easy access to major transportation hubs.
- The area is known for its mild Mediterranean climate, with plenty of outdoor activities and cultural attractions nearby.
- Brisbane is conveniently located near major tech hubs, providing ample opportunities for professional networking and growth.
Work Schedule: The work schedule for this role is typically Monday through Friday, with the possibility of occasional weekend or evening work as needed.
ASSUMPTION: The hybrid work arrangement and convenient office location make this role an attractive opportunity for candidates seeking a balance between on-site collaboration and remote flexibility.
💼 Interview & Application Insights
Typical Process:
- Online application and resume screening
- Phone or video call with the hiring manager or HR representative
- In-depth behavioral and technical interview with relevant stakeholders
- Final round interview with senior leadership
- Background check and offer extension
Key Assessment Areas:
- Program management skills and experience
- Stakeholder management and communication skills
- Problem-solving and analytical skills
- Leadership and team management skills
- Alignment with SquareTrade's company culture and values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant program management experience and skills.
- Be prepared to discuss your approach to risk management, change management, and post-launch program management.
- Demonstrate your understanding of SquareTrade's business and the specific program you would be managing.
ATS Keywords: Program Management, Stakeholder Management, Cross-Functional Teams, Risk Management, Change Management, Global Program, Retail Integration, Partner Communication, Performance Monitoring, Strategic Planning
ASSUMPTION: The interview process for this role is likely to be comprehensive, focusing on both technical skills and cultural fit with the organization.
🛠️ Tools & Technologies
- Project management software (e.g., Asana, Jira, Microsoft Project)
- Collaboration and communication tools (e.g., Slack, Microsoft Teams, Google Workspace)
- Data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
ASSUMPTION: The specific tools and technologies required for this role may vary depending on the organization's internal systems and the program being managed.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric: SquareTrade prioritizes customer satisfaction and strives to exceed expectations.
- Innovative: The company encourages creativity, continuous learning, and improvement.
- Collaborative: SquareTrade fosters a team-oriented work environment, with a focus on cross-functional collaboration and communication.
Work Style:
- Adaptable: SquareTrade values employees who can thrive in a dynamic and evolving work environment.
- Results-driven: The company expects employees to take ownership of their responsibilities and deliver high-quality work.
- Customer-focused: SquareTrade prioritizes understanding and addressing customer needs and preferences.
Self-Assessment Questions:
- Do you have a proven track record of managing large, complex programs with multiple stakeholders?
- Are you comfortable working in a hybrid or remote work environment, with a focus on results and delivery?
- Do you thrive in a dynamic and collaborative work environment, with a customer-centric mindset?
ASSUMPTION: SquareTrade's company culture values adaptability, innovation, and customer focus, making it an attractive employer for candidates who align with these principles.
⚠️ Potential Challenges
- Managing multiple stakeholders and conflicting priorities across different regions
- Balancing short-term program delivery with long-term strategic planning
- Adapting to changes in program scope, objectives, or priorities
- Ensuring consistent program performance and customer satisfaction across diverse geographies
ASSUMPTION: The Senior Global Program Manager role presents unique challenges that require strong leadership, communication, and problem-solving skills to overcome.
📈 Similar Roles Comparison
- Compared to other program management roles, this position offers a higher level of global responsibility and strategic influence.
- In the consumer services industry, SquareTrade's focus on customer satisfaction and innovation sets it apart from competitors.
- Career progression in this role may lead to senior leadership or strategic consulting positions within the organization or industry.
ASSUMPTION: The Senior Global Program Manager role at SquareTrade presents a unique opportunity for experienced program managers to take on increased responsibility and drive strategic growth within the organization.
📝 Sample Projects
- Managing a large-scale retail integration project across multiple regions, ensuring seamless customer experience and minimal disruption to operations
- Developing and implementing a change management plan to support a major program transition, with a focus on minimizing resistance and maximizing adoption
- Optimizing program performance through data analysis and process improvement, with a focus on continuous improvement and innovation
ASSUMPTION: The sample projects listed above are illustrative of the types of initiatives a Senior Global Program Manager might undertake, but the specific projects may vary based on the organization's needs and priorities.
❓ Key Questions to Ask During Interview
- Can you describe the current state of the program I would be managing, and what are the key priorities for the first 90 days?
- How does the internal team structure support the program, and what resources will be available to ensure its success?
- What are the key performance indicators (KPIs) used to measure program success, and how are they tracked and reported?
- How does SquareTrade support the professional development and growth of its program managers?
- What are the most significant challenges facing the program, and how can I best prepare to address them?
ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to driving program success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant program management experience and skills, with a focus on large-scale integration projects and stakeholder management.
- Prepare for your interviews by researching SquareTrade's business, the specific program you would be managing, and the company's values and culture.
- If applicable, be ready to provide examples of your past program management successes and the impact you've made on similar initiatives.
- Follow up with the hiring manager or HR representative within 48 hours after your final interview to express your continued interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
