Senior Key Account Manager, Florence

📌 Core Information

🔹 Job Title: Senior Key Account Manager, Florence

🔹 Company: Deliveroo

🔹 Location: Florence or nearby cities

🔹 Job Type: On-site

🔹 Category: 💼 Account Management

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Building and nurturing relationships with local restaurant partners.
• Improving Deliveroo's customer proposition sector by sector.
• Analyzing data for strategic growth in Florence's market.
• Acting as a local expert and face of Deliveroo in the region.

ASSUMPTION: The role necessitates an in-depth understanding of the local restaurant industry and strategic data analysis due to the emphasis on regional growth and proposition improvements.

📋 Key Responsibilities

✅ Serve as the local expert for Florence, deeply engaging with the restaurant industry.

✅ Analyze and leverage data to enhance customer experience and drive growth.

✅ Manage relationships with top restaurant partners and optimize their performance on Deliveroo.

✅ Develop and implement strategic plans for signing and supporting local restaurants.

✅ Coordinate with local account management to bolster regional "hero brands."

✅ Own city profit and loss accounts, influencing key performance indicators strategically.

✅ Maximize marketing opportunities through restaurant partner engagement.

ASSUMPTION: Responsibilities indicate a need for strategic initiative and leadership capabilities, with an emphasis on performance analytics and relationship management.

🎯 Required Qualifications

Education: Not specified

Experience: Solid 4 years in account management, sales, or similar fields.

Required Skills:

• Proficiency in account and relationship management
• Strong sales and strategic planning skills
• P&L management capabilities
• Analytical and data-driven decision-making proficiency

Preferred Skills:

• Experience in fast-paced or startup environments
• Advanced negotiation skills

ASSUMPTION: While education is not specified, the experience and skills suggest a preference for candidates with a business or related degree background.

💰 Compensation & Benefits

Salary Range: Not specified; competitive for the industry sector.

Benefits:

• Comprehensive health and wellness benefits
• Opportunities for career advancement
• Collaborative and dynamic work environment

Working Hours: 40 hours per week with a hybrid work structure

ASSUMPTION: Compensation reflects competitive industry standards, suggesting a comprehensive package typical of a leading tech-driven delivery service.

📌 Applicant Insights

🔍 Company Context

Industry: Internet Marketplace Platforms, rapidly growing in the food delivery sector.

Company Size: 1,001-5,000 employees, offering a blend of startup agility with comprehensive resources.

Founded: 2013, Deliveroo has become an innovative leader in food and product delivery services.

Company Description:

• Operates in 9 countries with a strong market presence.
• Collaborates with 176,000 restaurants and grocery partners worldwide.
• Deploys around 150,000 riders for enhanced delivery reach.

Company Specialties:

• Food and restaurant delivery
• Logistics and local delivery innovations
• Consumer technology solutions

Company Website: https://deliveroo.co.uk

ASSUMPTION: The company's rapid growth and scale indicate a dynamic work culture and ample innovation opportunities.

📊 Role Analysis

Career Level: Mid-senior level position requiring strategic oversight and regional market expertise.

Reporting Structure: Reports to the Regional Manager, collaborating with local and global teams.

Work Arrangement: Hybrid, allowing flexibility between fieldwork and remote office tasks.

Growth Opportunities:

• Expansion to higher regional managerial roles
• Opportunities to lead cross-country initiatives
• Involvement in strategic decision-making with significant impact

ASSUMPTION: The position is structured for progressive career advancement, underscoring Deliveroo's focus on internal mobility and leadership development.

🌍 Location & Work Environment

Office Type: Combination of local offices and remote engagement.

Office Location(s): Primarily based in Florence, with potential travel to nearby regions.

Geographic Context:

• Situated in a culturally vibrant city known for its culinary heritage.
• Close proximity to significant markets enhances regional engagement.
• Opportunities for regional market innovations within Italy.

Work Schedule: Flexible scheduling aligning with a standard 40-hour work week.

ASSUMPTION: The hybrid model accommodates both market engagement and strategic planning tasks efficiently.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Phone interview with HR
• Technical interview with the regional team

Key Assessment Areas:

• Competency in relationship management
• Strategic and analytical capabilities
• Adaptability to the fast-paced market environment

Application Tips:

• Highlight relevant experience in strategic and account management roles.
• Demonstrate knowledge of the local restaurant industry in your application.
• Prepare examples of data-driven decision-making from previous roles.

ATS Keywords: Account Management, Relationship Management, Strategic Planning, P&L, Data Analysis

ASSUMPTION: The recruitment process will likely focus heavily on strategic prowess and restaurant industry knowledge.

🛠️ Tools & Technologies

• Data analytics and CRM tools
• Communication platforms (e.g., Slack, email clients)
• Project management software (e.g., Asana, Trello)

ASSUMPTION: Use of advanced CRM and analytics tools is critical given the emphasis on data-driven strategies.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Entrepreneurial spirit and innovation
• Diversity, equity, and inclusion

Work Style:

• Autonomous and self-motivated problem solver
• Collaborative team player with a proactive approach
• Adaptability to changing market dynamics

Self-Assessment Questions:

• Can you adapt quickly to new market conditions?
• How do you approach relationship building in a competitive industry?
• Are you comfortable working autonomously within a hybrid work structure?

ASSUMPTION: Candidates should align with an innovative and customer-centric work culture, supporting Deliveroo's mission for market leadership.

⚠️ Potential Challenges

• Navigating a rapidly changing market
• Balancing multiple responsibilities across regions
• Developing innovative solutions for market growth
• Maintaining high service standards in a competitive environment

ASSUMPTION: The complexity of the role requires robust problem-solving skills and the capacity to thrive in fast-paced settings.

📈 Similar Roles Comparison

• More strategic focus compared to typical account management roles
• Greater emphasis on local market expertise
• Blends operational and strategic responsibilities

ASSUMPTION: This role uniquely combines strategic oversight with direct market engagement, setting it apart from more conventional account management positions.

📝 Sample Projects

• Developing a market strategy tailored for a specific city
• Implementing data-driven campaigns to boost restaurant engagement
• Launching a new service offering within a local market

ASSUMPTION: Projects will likely center around strategic expansion and optimizing local market operations for growth.

❓ Key Questions to Ask During Interview

• How does Deliveroo plan to expand its market presence in Florence?
• What are the key performance metrics for success in this role?
• How do I interface with the global teams to align on strategies?
• What support does the company provide for enhancing market insights?
• How is Deliveroo adapting to evolving market trends?

ASSUMPTION: Questions should explore strategic priorities and integration with wider Deliveroo objectives, appealing to candidates' interest in growth and innovation.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Include a tailored cover letter addressing key qualifications
• Prepare for an initial screening via phone
• Research Deliveroo's competitive landscape and key industry challenges
• Attend scheduled interviews with relevant case study preparations

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.