**📌 Core Information**
🔹 **Job Title:** Senior Manager, Account Management
🔹 **Company:** Lonza
🔹 **Location:** Switzerland (Remote)
🔹 **Job Type:** Full-Time
🔹 **Category:** Pharmaceutical Manufacturing
🔹 **Date Posted:** April 23, 2025
🔹 **Experience Level:** Mid-Senior Level (2-5 years)
🔹 **Remote Status:** Remote (Global)
**🚀 Job Overview**
Key aspects of this role include:
- Driving sales growth and new business acquisition from existing clients
- Developing and implementing strategic account plans
- Building and maintaining strong client relationships
- Collaborating with internal teams to identify new business opportunities
- Negotiating and completing business agreements
- Representing Lonza at industry events and conferences
**ASSUMPTION:** This role requires a strategic mindset, strong communication skills, and a deep understanding of the pharmaceutical industry and drug development processes.
**📋 Key Responsibilities**
✅ **Account Management:**
- Serve as the primary commercial point of contact for clients
- Develop and implement account plans to drive sales growth and achieve long-term strategic goals
- Build and maintain strong, sustainable business relationships with clients
✅ **Business Development:**
- Collaborate with internal teams to identify new business opportunities
- Work with clients to expand services and explore value chain extensions
- Transition newly acquired customers and support them throughout the product lifecycle
✅ **Sales & Negotiation:**
- Negotiate and complete business agreements with legal and commercial mentorship
- Monitor critical metrics and implement data-driven modifications to sales initiatives
✅ **Networking & Representation:**
- Proactively build a network of contacts up to senior leader level
- Actively participate in Lonza's presence at tradeshows, roadshows, conferences, and summits
**ASSUMPTION:** Success in this role depends on the ability to balance strategic planning with day-to-day account management, as well as strong communication and negotiation skills.
**🎯 Required Qualifications**
**Education:**
- Bachelor’s degree in Chemistry, Life Sciences, or a related field
**Experience:**
- Up to 5 years of experience in CDMO drug substance and/or drug product sales
- Proven track record of year-over-year growth in business development or account management roles
- Experience with Small Molecule or Bioconjugation services is desirable
**Required Skills:**
- Proficient in clear, concise communication and networking
- Experience crafting tailored solutions to meet customer needs
- In-depth understanding of clinical drug development phases, small molecule drug substance experience, and oral solid drug product experience
- Proficiency in using Salesforce and digital marketing content generation
- Good understanding of market trends, competitive landscape, and emerging opportunities
**Preferred Skills:**
- Experience with GMP/regulatory requirements
- Familiarity with global time zones and remote work environments
**ASSUMPTION:** Candidates should have a strong background in pharmaceutical sales and a solid understanding of drug development processes to succeed in this role.
**💰 Compensation & Benefits**
**Salary Range:** CHF 120,000 - 160,000 per year (Estimated based on industry standards for mid-senior level roles in Switzerland)
**Benefits:**
- Competitive benefits package
- Opportunities for professional development and growth
- Global work environment with flexible working arrangements
**Working Hours:** Full-time, with flexible hours and the ability to work remotely
**ASSUMPTION:** Salary range is estimated based on industry standards for mid-senior level roles in the pharmaceutical manufacturing sector in Switzerland.
**📌 Applicant Insights**
**🔍 Company Context**
**Industry:** Lonza is a global leader in the life sciences industry, operating across five continents. They specialize in custom manufacturing, biotechnology, and pharmaceutical ingredients.
**Company Size:** Lonza is a large organization with over 10,000 employees worldwide, offering a diverse and dynamic work environment.
**Founded:** Lonza was founded in 1897 and has since grown into a global company with a strong reputation in the life sciences industry.
**Company Description:**
- Lonza enables a healthier world by supporting its healthcare customers on the path to commercialization
- They combine technological insight with world-class manufacturing, scientific expertise, and process excellence to help customers deliver new and innovative medicines
- Lonza's community of talented employees work across a global network of more than 30 sites to deliver for their customers across the pharma, biotech, and nutrition markets
**Company Specialties:**
- Pharmaceutical ingredients
- Bioscience
- Biopharmaceuticals
- Custom manufacturing
- Biotechnology
- Life science ingredients
- Nutrition
- Cell Therapy
- Gene Therapy
- Capsules
**Company Website:**
www.lonza.com
**ASSUMPTION:** Lonza's focus on innovation and customer support creates an environment where employees can make a meaningful difference in the healthcare industry.
**📊 Role Analysis**
**Career Level:** This role is a mid-senior level position, offering opportunities for growth and development within the Advanced Synthesis Sales team.
**Reporting Structure:** The Senior Manager, Account Management reports directly to the Head of Account Management, EMEA and APAC.
**Work Arrangement:** This role offers a remote work arrangement, with the ability to work from various global locations.
**Growth Opportunities:**
- Opportunities to work on high-profile projects and collaborate with cross-functional teams
- Potential to expand responsibilities and advance within the Advanced Synthesis Sales team or other Lonza business platforms
- Access to professional development and training opportunities
**ASSUMPTION:** Success in this role can lead to career progression within Lonza's global organization, offering opportunities to work on diverse projects and collaborate with talented professionals.
**🌍 Location & Work Environment**
**Office Type:** Remote work environment with the ability to work from various global locations
**Office Location(s):** Switzerland (Basel), United Kingdom (Slough), France (Colmar), and other global locations as needed
**Geographic Context:**
- Basel, Switzerland: A vibrant city known for its cultural attractions, historical architecture, and high quality of life
- Slough, United Kingdom: A town located near London, offering a mix of urban and suburban living with easy access to the city
- Colmar, France: A charming town in the Alsace region, known for its well-preserved old town, canals, and wine production
**Work Schedule:** Flexible working hours with the ability to work remotely and collaborate with global teams
**ASSUMPTION:** The remote work environment offers flexibility and the opportunity to work from various global locations, allowing employees to balance their personal and professional lives.
**💼 Interview & Application Insights**
**Typical Process:**
1. Online application submission
2. Phone or video screening
3. In-depth behavioral and technical interviews
4. Final round interviews with senior leadership
**Key Assessment Areas:**
- Sales and negotiation skills
- Industry knowledge and understanding of drug development processes
- Strategic planning and account management capabilities
- Communication and interpersonal skills
- Cultural fit and alignment with Lonza's values
**Application Tips:**
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare examples of your sales achievements and account management strategies
- Research Lonza's company culture and values to demonstrate your fit with the organization
**ATS Keywords:** Account Management, Sales Growth, Business Development, Networking, Negotiation, Communication, Clinical Drug Development, Small Molecule Experience, GMP/Regulatory Requirements, Bioconjugation Experience, Salesforce Proficiency, Digital Marketing, Strategic Planning, Cross-Functional Collaboration, Customer Relationship Management, Market Trends Understanding
**ASSUMPTION:** Lonza's recruitment process focuses on assessing candidates' sales and account management skills, as well as their cultural fit with the organization.
**🛠️ Tools & Technologies**
- Salesforce
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Digital marketing platforms (e.g., LinkedIn, email marketing tools)
- Project management tools (e.g., Asana, Trello)
**ASSUMPTION:** Success in this role requires proficiency in using Salesforce and digital marketing content generation tools, as well as strong communication and collaboration skills.
**👔 Cultural Fit Considerations**
**Company Values:**
- Making a Meaningful Difference
- Quality & Reliability
- Customer Focus
- Innovation & Collaboration
- Sustainability & Integrity
**Work Style:**
- Results-driven and proactive
- Collaborative and team-oriented
- Adaptable and open to change
- Strong communication and interpersonal skills
- Ability to work independently and take initiative
**Self-Assessment Questions:**
1. How have you demonstrated your ability to drive sales growth and new business acquisition in previous roles?
2. Can you provide an example of a time when you successfully managed a complex account and achieved long-term strategic goals?
3. How do you stay organized and manage your time effectively when working remotely with global teams?
**ASSUMPTION:** Lonza values employees who are results-driven, collaborative, and adaptable, with strong communication and interpersonal skills.
**⚠️ Potential Challenges**
- Managing global time zones and coordinating with remote teams
- Balancing strategic planning with day-to-day account management tasks
- Navigating a complex and dynamic pharmaceutical industry landscape
- Maintaining a strong work-life balance while working remotely
**ASSUMPTION:** Success in this role requires strong time management, communication, and adaptability skills to overcome potential challenges.
**📈 Similar Roles Comparison**
- **Account Manager vs. Business Development Manager:** While both roles focus on driving sales growth, the Account Manager role is more focused on managing existing client relationships and developing account plans, whereas the Business Development Manager role is more focused on new business acquisition and market expansion.
- **Pharmaceutical Industry Context:** This role requires a strong understanding of the pharmaceutical industry, drug development processes, and regulatory requirements. Familiarity with the competitive landscape and emerging opportunities is also essential.
- **Career Path Comparison:** This role offers opportunities for career progression within Lonza's global organization, with potential to advance within the Advanced Synthesis Sales team or other business platforms.
**ASSUMPTION:** Understanding the differences between similar roles and the specific context of the pharmaceutical industry is crucial for success in this position.
**📝 Sample Projects**
- Developing and implementing a strategic account plan for a key client, resulting in a 20% increase in sales over a 12-month period
- Collaborating with internal teams to identify new business opportunities and expand services for an existing client, leading to a 15% increase in revenue
- Successfully managing a complex account through a significant scope change, ensuring minimal disruption to the client's project timeline and maintaining strong client relationships
**ASSUMPTION:** These sample projects demonstrate the strategic and collaborative nature of the role, as well as the ability to manage complex accounts and drive sales growth.
**❓ Key Questions to Ask During Interview**
1. How does Lonza support the growth and development of its Account Management team members?
2. Can you describe the typical structure of the Advanced Synthesis Sales team and how this role fits within it?
3. How does Lonza approach customer relationships, and what are the key priorities for this role in maintaining and strengthening those relationships?
4. What are the most significant challenges facing the Advanced Synthesis business unit, and how can this role contribute to addressing them?
5. How does Lonza support work-life balance for its remote employees?
**ASSUMPTION:** Asking these questions demonstrates your interest in the role and provides valuable insights into Lonza's company culture and priorities.
**📌 Next Steps for Applicants**
To apply for this position:
- Submit your application through this link:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Prepare examples of your sales achievements and account management strategies
- Research Lonza's company culture and values to demonstrate your fit with the organization
- Follow up with a polite email inquiry if you have not heard back after two weeks
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
