Senior Manager, Buyer Success (12 month FTC)

📌 Core Information

🔹 Job Title: Senior Manager, Buyer Success (12-month FTC)

🔹 Company: DEPT®

🔹 Location: London, City of, United Kingdom

🔹 Job Type: On-site

🔹 Category: Advertising Services

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Leading community strategy development and execution
• Managing and aligning community-focused programs with buyer success goals
• Driving buyer engagement through innovative community initiatives
• Analyzing performance metrics to refine community strategies

ASSUMPTION: The role is focused on creating community-driven strategies that align with DEPT®'s commitment to innovative digital experiences based on the context given.

📋 Key Responsibilities

✅ Community Strategy Development: Implement strategies leveraging auctions and social commerce.

✅ Program Management: Ensure alignment of community programs with overall buyer goals.

✅ Innovative Initiatives: Develop new community-driven initiatives for enhancing buyer experience.

✅ Cross-Functional Collaboration: Integrate community initiatives with broader company strategies.

✅ Performance Analysis: Use data-driven insights to refine strategies.

✅ Community Engagement: Encourage participation and feedback from buyers.

ASSUMPTION: The responsibilities listed align with eBay's broader marketing goals, as DEPT® employees are embedded within the team to fulfill these initiatives.

🎯 Required Qualifications

Education: Not specified, but likely a degree in Marketing, Business, or a related field is advantageous.

Experience: 5+ years in community management, buyer success, or related eCommerce roles.

Required Skills:

• Community Management
• Buyer Success
• Retention Strategies

Preferred Skills:

• Social Commerce Expertise
• Content Syndication

ASSUMPTION: Role demands a combination of strategic thinking and analytical skills due to data-driven performance management of community initiatives.

💰 Compensation & Benefits

Salary Range: Not specified, but competitive within the advertising services industry.

Benefits:

• Flexible, hybrid working policy
• Pension, private healthcare, and mental health support
• 26 days paid holiday plus UK Bank Holidays

Working Hours: Full-time, 40 hours per week with some flexibility.

ASSUMPTION: Compensation package aligns with the focus on employee flexibility and well-being as evidenced by DEPT®'s hybrid work policy and comprehensive benefits.

📌 Applicant Insights

🔍 Company Context

Industry: Advertising Services, focusing on technology and marketing services.

Company Size: 1,001-5,000 employees, indicating a robust corporate infrastructure with opportunities for advancement.

Founded: Not specified.

Company Description:

• Pioneering digital experiences globally
• Emphasis on innovation and sustainability
• Embedded in clients like Google, KFC, and eBay

Company Specialties:

• Digital Craftsmanship
• Data Driven Marketing
• AI and Technology Strategy

Company Website: http://www.deptagency.com

ASSUMPTION: DEPT®'s specialties indicate a likely emphasis on cutting-edge digital marketing solutions, appealing to tech-savvy individuals.

📊 Role Analysis

Career Level: Senior position requiring significant experience in community management and strategic implementation.

Reporting Structure: Likely reports to senior management within the Buyer Success team at eBay.

Work Arrangement: Primarily on-site with hybrid elements.

Growth Opportunities:

• Exposure to global campaigns
• Collaboration with tech and marketing specialists
• Leadership opportunities within a pioneering agency

ASSUMPTION: Role demands seasoned professionals who excel in dynamic, client-integrated environments.

🌍 Location & Work Environment

Office Type: Corporate office environment

Office Location(s): Floor 9 & 10 Featherstone Building, 66 City Road, London, EC1Y 2AL, GB

Geographic Context:

• Located in a major global city offering professional networks and business opportunities
• Vibrant cultural and social scenes
• Central access to public transportation

Work Schedule: Standard business hours with potential for variations based on project needs.

ASSUMPTION: The office location provides a conducive environment for collaborating with a diverse global team.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Preliminary interview with HR
• Technical interview focusing on community management strategies

Key Assessment Areas:

• Strategic thinking and leadership abilities
• Experience with digital marketing tools
• Cultural fit with DEPT®'s pioneering ethos

Application Tips:

• Highlight previous community management successes
• Emphasize data-driven decision-making skills
• Prepare examples of innovative projects

ATS Keywords: Community Management, Buyer Engagement, eCommerce Strategies, Cross-Functional Collaboration

ASSUMPTION: Candidates with strong data analytics and stakeholder management skills will excel in the interview process.

🛠️ Tools & Technologies

• Social media analytics platforms
• Community engagement software
• CRM systems

ASSUMPTION: Familiarity with social commerce platforms and content syndication tools is advantageous.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Sustainability
• Community Engagement

Work Style:

• Collaborative and dynamic
• Innovative and forward-thinking
• Client-embedded, allowing substantial professional exposure

Self-Assessment Questions:

• Am I comfortable leading cross-functional teams?
• Can I adapt to a fast-paced, dynamic work environment?
• Do I value sustainability and community engagement?

ASSUMPTION: Candidates who thrive in innovative environments and value community engagement will fit well.

⚠️ Potential Challenges

• Navigating complex matrix organizations
• Managing multiple cross-functional initiatives simultaneously
• Meeting diverse stakeholder expectations
• Balancing innovative ideas with operational feasibility

ASSUMPTION: Challenges arise from the need to align diverse objectives within a global framework.

📈 Similar Roles Comparison

• Similar responsibilities to a Community Engagement Lead
• Compared to a Program Manager with a focus on eCommerce
• More strategic input than a typical Community Manager

ASSUMPTION: Role requires leadership in strategic community management beyond conventional roles.

📝 Sample Projects

• Launch of a global buyer engagement campaign
• Development of a community interaction platform
• Implementation of data-driven retention strategies

ASSUMPTION: Projects will likely center on pioneering digital campaign strategies and buyer interaction.

❓ Key Questions to Ask During Interview

• What specific metrics do you use to measure community success?
• How do community initiatives align with broader company goals?
• Can you describe a recent successful community-driven program?
• How is feedback from buyers integrated into strategy formulation?
• What opportunities for professional development does DEPT® offer?

ASSUMPTION: Asking about metrics and alignment will provide insights into strategic priorities and company expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the DEPT® careers page.
• Include a detailed resume highlighting relevant experience.
• Prepare to discuss your community management strategies in interviews.
• Highlight alignment with DEPT®’s values and goals.
• Follow up with the recruitment team post-application.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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