Senior Manager, Communications Personal Operations

📌 Core Information

🔹 Job Title: Senior Manager, Communications Personal Operations

🔹 Company: Royal Bank of Canada (RBC)

🔹 Location: Mississauga, Ontario, Canada

🔹 Job Type: Full-Time, On-Site

🔹 Category: Banking & Finance

🔹 Date Posted: May 29, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-Site

🚀 Job Overview

Key aspects of this role include:

• Leadership and management of a communications team within Personal Operations
• Development and execution of effective communication plans for transformational programs, enterprise initiatives, and change management
• Collaboration with operations, business, and functional partners to deliver tailored messages and actions for Commercial Banking Operations teams
• Fostering a high-performance culture through talent management, coaching, and capability development
• Supporting executive communications and enablement activities

ASSUMPTION: This role requires a strategic mindset, strong business acumen, and excellent communication skills to drive successful outcomes in a dynamic environment.

📋 Key Responsibilities

✅ Lead with a growth mindset, focusing on what’s possible to acquire and develop talent and deliver an exceptional client experience

✅ Build trust by being candid and sincere in feedback and demonstrate an openness to receiving feedback from others

✅ Drive employee engagement and address employee opinion survey feedback in a timely manner

✅ Consistently act upon ‘continuous improvement’ activities and create win-win situations to ensure a clear balance between the client experience and mitigation of operational/compliance risk

✅ Analyze resource needs and business priorities to make data-driven decisions, ensuring effective work allocation across team members

✅ Take ownership of first-level escalation, and high-impact issues, ensuring timely and precise resolution

✅ Take full accountability for quality and accuracy of day-to-day communication responsibilities, tasks, and activities

✅ Monitor team performance using quantitative metrics, tracking individual effectiveness & productivity, and coach team members to develop higher levels of performance, participation, and attention to detail

✅ Effectively lead the execution of change management, communications, and delivery of Strategic Enablement operational initiatives in partnership with all Lines of Business within PBO

✅ Support and coach team members to effectively lead the execution of change management, communications, and delivery of Strategic Enablement operational initiatives in partnership with all Lines of Business within PBO

✅ Review, edit, and package all communications and presentations for senior leaders and impacted employees that are clear, customized, and consumable

✅ Collaborate with Business Enablement to ensure alignment of change management, communication, and delivery strategy from Canadian Banking to BO is cohesive

✅ Explore and seek new innovative communication protocols to test and share with colleagues and partners

✅ Ensure communication strategies are entered into the OE&I Initiative Tracker as assigned

✅ Provide senior management with timely updates on project issues

✅ Foster collaborative and consultative relationships with all key stakeholders

✅ Demonstrate strong collaborative initiative and ability to impact and influence others

✅ Ability to multi-task and prioritize effectively

✅ Ability to provide consultation and advice on effective communication strategies and consider alternatives

✅ Ability to anticipate impact of possible solutions to communication strategies

✅ Knowledge & experience in organizational change management including developing effective communication plans

✅ Proven Facilitation / Presentation Skills

✅ Exceptional attention to detail

ASSUMPTION: This role requires a strong focus on stakeholder management, strategic thinking, and exceptional communication skills to drive successful outcomes in a complex and dynamic environment.

🎯 Required Qualifications

Education: Bachelor's degree in Communications, Business, or a related field

Experience: 4+ years of communications experience, preferably within Operations field

Required Skills:

• Leadership experience leading and managing a team
• Agile practices and project management
• Critical, strategic, and analytical thinker with strong business acumen and organizational awareness
• Strong communications and social media experience
• Detail-oriented skills with the ability to edit and simplify complex information
• Facilitation, presentation with the ability to articulate value propositions of new strategies and tactics
• Change leadership and change management skills
• Comfortable in a position affording visibility and interface with senior leadership/executive
• Ability to work effectively in dynamic and demanding environments
• Strong organizational skills and ability to prioritize workloads

Preferred Skills:

• Fluency in French
• Experience with Workday Human Capital Management (HCM) system

ASSUMPTION: Candidates with experience in the banking industry and familiarity with Workday HCM will have an advantage in this role.

💰 Compensation & Benefits

Salary Range: CAD 120,000 - 150,000 per year (based on experience and industry standards for similar roles in Mississauga, Ontario)

Benefits:

• Competitive health, dental, and vision benefits
• Retirement savings plans with company matching
• Employee discounts on banking services and products
• Generous vacation and time-off policies
• Flexible work arrangements and remote work options
• Learning and development opportunities
• Employee assistance programs

Working Hours: 37.5 hours per week, typically Monday to Friday, 9:00 AM to 5:00 PM (with flexibility for the role)

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Mississauga, Ontario. Actual compensation may vary based on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Banking & Finance

Company Size: 10,001+ employees

Founded: 1864 (as a bank; RBC was established in its current form in 1901)

Company Description:

• Royal Bank of Canada (RBC) is a multinational financial services company and one of the largest banks in Canada
• RBC provides personal and commercial banking, wealth management, insurance, and investment banking services to over 17 million clients worldwide
• RBC is committed to sustainability and community investment, supporting a wide range of initiatives focused on economic empowerment, environmental stewardship, and community well-being

Company Specialties:

• Banking services
• Investment banking
• Wealth management
• Insurance
• Financial planning
• Capital markets

Company Website: www.rbc.com

ASSUMPTION: RBC's extensive experience and resources enable it to offer competitive compensation packages and comprehensive benefits to its employees.

📊 Role Analysis

Career Level: Senior Manager

Reporting Structure: Reports directly to the Director, Communications Personal Operations

Work Arrangement: On-site, full-time, with potential for flexible hours and remote work options

Growth Opportunities:

• Progression to a Director-level role within the Communications function
• Expansion into other areas of the business, such as Operations, Business Banking, or Wealth Management
• Development of leadership and management skills through mentorship and coaching opportunities

ASSUMPTION: Successful candidates will have the opportunity to grow both personally and professionally within RBC's extensive network of businesses and functions.

🌍 Location & Work Environment

Office Type: Modern, high-rise office building with collaborative workspaces and amenities

Office Location(s): 6880 Financial Drive, Mississauga, Ontario, Canada

Geographic Context:

• Mississauga is the sixth-largest city in Canada and the third-largest in the Greater Toronto Area (GTA)
• It is located approximately 20 kilometers west of downtown Toronto
• Mississauga is known for its diverse population, vibrant cultural scene, and numerous recreational opportunities

Work Schedule: Monday to Friday, 9:00 AM to 5:00 PM, with flexibility for the role

ASSUMPTION: Mississauga offers a mix of urban and suburban living, with easy access to Toronto and other nearby cities. The office location is convenient for commuters and offers ample parking and public transportation options.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the hiring manager
• In-depth behavioral and situational interviews with the hiring manager and other team members
• Final-round interviews with senior leadership
• Background check and reference check
• Job offer and onboarding

Key Assessment Areas:

• Communication skills and presentation abilities
• Leadership and management style
• Problem-solving and analytical skills
• Cultural fit and alignment with RBC's values
• Industry knowledge and understanding of RBC's business

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions by reflecting on your past experiences and accomplishments
• Research RBC's business, industry trends, and competitors to demonstrate your knowledge and enthusiasm for the role
• Practice your presentation and communication skills to showcase your abilities in the interview

ATS Keywords: Communications, Senior Manager, Change Management, Strategic Planning, Stakeholder Management, Team Leadership, Project Management, Agile, Banking, Operations, Business Acumen, Organizational Awareness, Employee Engagement, Coaching, Mentoring, Talent Development

ASSUMPTION: RBC's application process is designed to assess candidates' skills, experiences, and cultural fit. Successful candidates will demonstrate strong communication, leadership, and problem-solving skills, as well as a passion for driving results in a dynamic environment.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Workday Human Capital Management (HCM) system
• Project management tools (e.g., Asana, Trello, Jira)
• Communication and collaboration platforms (e.g., Slack, Microsoft Teams)
• Data visualization tools (e.g., Tableau, Power BI)
• Change management software (e.g., Prosci ADKAR, ChangeFirst)

ASSUMPTION: Candidates with experience using these tools and technologies will have an advantage in this role.

👔 Cultural Fit Considerations

Company Values:

• Service
• Trust
• Progression
• Inclusion
• One RBC

Work Style:

• Collaborative and team-oriented
• Results-driven and focused on continuous improvement
• Adaptable and open to change
• Strong communication and interpersonal skills
• Ability to work effectively in a dynamic and fast-paced environment

Self-Assessment Questions:

• How do you demonstrate RBC's value of 'Service' in your daily work?
• Can you provide an example of a time when you drove change and managed stakeholders effectively?
• How do you foster a culture of inclusion and diversity in your team?

ASSUMPTION: Successful candidates will align with RBC's values and work style, demonstrating a strong commitment to customer service, collaboration, and continuous improvement.

⚠️ Potential Challenges

• Managing multiple priorities and deadlines in a fast-paced environment
• Navigating a large, complex organization with numerous stakeholders
• Adapting to change and driving results in a dynamic business landscape
• Balancing the needs of various stakeholders, including clients, employees, and senior leadership
• Developing and implementing effective communication strategies for diverse audiences

ASSUMPTION: Candidates with strong project management, communication, and leadership skills will be well-equipped to overcome these challenges and succeed in this role.

📈 Similar Roles Comparison

• This role is unique in its focus on communications within the Personal Operations function of a large financial institution
• Similar roles may include Communications Manager, Change Management Specialist, or Strategic Communications roles within other industries
• Career paths may vary depending on the industry, organization size, and specific role requirements

ASSUMPTION: Candidates should research similar roles and industries to gain a better understanding of the unique aspects of this position and its potential career growth opportunities.

📝 Sample Projects

• Developing and executing a comprehensive communication plan for a major organizational restructuring
• Creating and delivering presentations to senior leadership and stakeholders on strategic initiatives
• Managing a team to produce regular internal newsletters or other communication channels to keep employees informed and engaged

ASSUMPTION: Candidates should be prepared to discuss their experience with similar projects and how they drove successful outcomes.

❓ Key Questions to Ask During Interview

• How does this role fit into the broader organizational structure and strategic goals of the company?
• What are the key priorities for this role in the first 90 days?
• How does the company support the professional development and growth of its employees?
• What is the company's approach to change management and driving employee engagement?
• How does the company measure the success of its communication initiatives?

ASSUMPTION: Candidates should prepare thoughtful questions that demonstrate their interest in the role and the company, as well as their understanding of the industry and the organization's goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the RBC Careers portal
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
• Prepare for behavioral and situational interview questions by reflecting on your past experiences and accomplishments
• Research RBC's business, industry trends, and competitors to demonstrate your knowledge and enthusiasm for the role
• Practice your presentation and communication skills to showcase your abilities in the interview
• Follow up with the hiring manager one week after your interview to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.