S

Senior Manager - Content Development

SBIC External Career Site
Full-time
On-site
Remote
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Senior Manager - Content Development

πŸ”Ή Company: SBI Card

πŸ”Ή Location: Gurgaon, Haryana, India

πŸ”Ή Job Type: On-site, Full-time

πŸ”Ή Category: Financial Services

πŸ”Ή Date Posted: July 3, 2025

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Content development and management for training materials across Sales, Operations, and Customer Services
  • Delivering training content and managing dashboards
  • Ensuring compliance with training objectives and budget control
  • Managing a team of FTE and NFTE members
  • Collaborating with various stakeholders and vertical heads

ASSUMPTION: This role requires a high level of organization, attention to detail, and strong communication skills. The ideal candidate will have a background in instructional design, e-learning, and a deep understanding of the cards domain.

πŸ“‹ Key Responsibilities

βœ… Develop and manage training content for Sales, Operations, Customer Services, and Collection functions

βœ… Create and update content, manage version control, and ensure compliance with product, process, and compliance guidelines

βœ… Manage LMS tools, technical know-how of LMS, and coordinate with vendors for LMS and assessment digitization

βœ… Develop standards, systems, and best practices for content creation, distribution, maintenance, retrieval, and repurposing

βœ… Manage team of FTE and NFTE members, ensure they drive their KRA's efficiently, and conduct monthly knowledge assessments

βœ… Track and manage expenditure, maintain infrastructure expenses, and highlight areas for cost reduction

βœ… Lay down a proper communication channel with vertical heads and ensure all new training launches/updates are supported by TTT

βœ… Manage and monitor end-to-end Sales Induction Record capturing on mGurukul

ASSUMPTION: This role involves a high level of coordination, communication, and project management. The ideal candidate will be able to work independently and in a team environment, with a strong focus on detail and quality.

🎯 Required Qualifications

Education: Graduate/MBA in any discipline

Experience: 5-10 years of experience in instructional design, knowledge management, or e-learning, with a focus on the cards domain

Required Skills:

  • In-depth knowledge of the cards domain and agility across service, sales, collections, and operations functions
  • Working experience in instructional design, knowledge management, and e-learning
  • Diploma/certification in instructional design (content development expertise development course)
  • Technical knowledge of software's required for content development like Articulate, Scorm, Captivate, etc.
  • Knowledge of working on Access and Excel

Preferred Skills:

  • Experience in the BFSI industry
  • Fluency in multiple Indian languages

ASSUMPTION: Candidates with a strong background in instructional design and a deep understanding of the cards domain are likely to be successful in this role. Relevant certifications and experience in the BFSI industry are a plus.

πŸ’° Compensation & Benefits

Salary Range: INR 25-35 lakhs per annum (AI-estimated, based on industry standards for a senior manager role in the BFSI industry in Gurgaon)

Benefits:

  • Medical Insurance
  • Personal Accidental Insurance
  • Group Term Life Insurance
  • Annual Health Checkup
  • Dental Benefits
  • OPD Benefits
  • Wellness Program
  • Rewards and Recognition Program
  • Learning and Development Framework

Working Hours: 40 hours per week, with flexibility for travel and meetings as required

ASSUMPTION: The salary range provided is an estimate based on industry standards for a senior manager role in the BFSI industry in Gurgaon. Actual salary may vary based on the candidate's experience and qualifications.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Financial Services, specifically focused on credit cards and value-added payment products and services

Company Size: 1,001-5,000 employees, which means a mid-sized organization with established processes and a diverse range of roles

Founded: 1998, with a history of growth and expansion in the Indian market

Company Description:

  • SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs
  • The company is committed to making life simple for its customers, employees, and other stakeholders through customer-centricity, trust, and transparency
  • SBI Card is an equal opportunity and inclusive employer, fostering a dynamic, inclusive, and diverse team culture

Company Specialties:

  • Credit Cards & Value-added payment products and services

Company Website: https://www.sbicard.com

ASSUMPTION: SBI Card is a well-established company in the BFSI industry, with a strong focus on customer-centricity and employee development. Candidates can expect a supportive work environment with opportunities for growth and learning.

πŸ“Š Role Analysis

Career Level: Senior Manager, with opportunities for growth and development within the organization

Reporting Structure: This role reports directly to the Head of COE NFTE Training and has team members reporting to them

Work Arrangement: On-site, with flexibility for travel and meetings as required

Growth Opportunities:

  • Potential to grow within the organization, taking on more responsibilities or moving into a leadership role
  • Opportunities to work on high-impact projects and initiatives
  • Chance to develop skills in instructional design, team management, and stakeholder communication

ASSUMPTION: This role offers a unique opportunity for candidates to grow both personally and professionally, working on high-impact projects and initiatives in a dynamic and inclusive work environment.

🌍 Location & Work Environment

Office Type: Corporate office environment in Gurgaon, Haryana

Office Location(s): Infinity Tower, DLF City Phase 2, Gurgaon, Haryana 122002, IN

Geographic Context:

  • Gurgaon is a major IT hub and a significant business district near New Delhi, India
  • The city offers a mix of urban and suburban living, with plenty of amenities and recreational facilities
  • Gurgaon has a tropical wet and dry climate, with hot summers and mild winters

Work Schedule: Monday to Friday, 9:30 AM to 6:30 PM, with flexibility for travel and meetings as required

ASSUMPTION: The work environment at SBI Card is dynamic, inclusive, and focused on employee development. Candidates can expect a supportive and collaborative work environment, with opportunities for growth and learning.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening
  • Technical assessment or case study
  • Final round interview with the hiring manager

Key Assessment Areas:

  • Technical skills in instructional design and content development
  • Domain knowledge of the cards domain
  • Communication and interpersonal skills
  • Problem-solving and analytical skills

Application Tips:

  • Highlight relevant experience in instructional design, e-learning, and the cards domain
  • Tailor your resume and cover letter to emphasize your skills and experience in relation to the job requirements
  • Prepare for technical assessments or case studies by brushing up on your instructional design skills and understanding of the cards domain

ATS Keywords: Instructional Design, Content Development, E-learning, Cards Domain, Team Management, Stakeholder Communication, Budget Control, LMS, Training Materials

ASSUMPTION: The application process at SBI Card is likely to be competitive, with a focus on technical skills, domain knowledge, and communication abilities. Candidates should tailor their application materials to highlight their relevant experience and skills.

πŸ› οΈ Tools & Technologies

  • Articulate, Scorm, Captivate, or other content development software
  • LMS tools and platforms
  • Microsoft Office Suite (Access, Excel)

ASSUMPTION: The ideal candidate will have experience with content development software and LMS tools, as well as proficiency in Microsoft Office Suite.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer-centricity
  • Trust and transparency
  • Inclusivity and diversity

Work Style:

  • Collaborative and team-oriented
  • Focused on continuous learning and improvement
  • Adaptable and responsive to change

Self-Assessment Questions:

  • Do you have a strong customer focus and a commitment to delivering high-quality training materials?
  • Are you comfortable working in a dynamic and inclusive team environment?
  • Do you have strong communication and interpersonal skills, with the ability to work effectively with various stakeholders?

ASSUMPTION: Candidates who are customer-focused, adaptable, and comfortable working in a dynamic and inclusive team environment are likely to be a good fit for SBI Card's culture.

⚠️ Potential Challenges

  • Managing a team of FTE and NFTE members, with varying levels of experience and expertise
  • Balancing multiple priorities and deadlines, with a focus on delivering high-quality training materials on time
  • Working with various stakeholders, including vertical heads and function heads, to ensure alignment and buy-in for training initiatives
  • Keeping up with changes in the cards domain and regulatory environment

ASSUMPTION: The ideal candidate will be able to manage multiple priorities effectively, communicate clearly and persuasively with various stakeholders, and adapt to changes in the cards domain and regulatory environment.

πŸ“ˆ Similar Roles Comparison

  • This role is similar to other senior manager roles in instructional design and content development, with a focus on the cards domain
  • However, this role is unique in its focus on the BFSI industry and the opportunity to work with a wide range of stakeholders
  • Career progression in this role may involve moving into a leadership role or taking on more responsibilities within the organization

ASSUMPTION: Candidates should consider the unique aspects of this role, including its focus on the BFSI industry and the opportunity to work with a wide range of stakeholders, when comparing it to other similar roles.

πŸ“ Sample Projects

  • Developing and managing training content for a new product launch or process change
  • Creating and updating content, managing version control, and ensuring compliance with product, process, and compliance guidelines
  • Managing LMS tools, technical know-how of LMS, and coordinating with vendors for LMS and assessment digitization

ASSUMPTION: These sample projects are representative of the types of tasks and responsibilities that the ideal candidate might encounter in this role.

❓ Key Questions to Ask During Interview

  • Can you describe the team structure and dynamics for this role?
  • How does this role fit into the broader organizational structure and strategy?
  • What are the key priorities for this role in the first 90 days?
  • How does the company support the professional development and growth of its employees?
  • What is the company's approach to work-life balance and employee well-being?

ASSUMPTION: These questions are designed to help candidates better understand the role, the team, and the company culture, and to demonstrate their interest and engagement in the position.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through the job posting link
  • Tailor your resume and cover letter to highlight your relevant experience and skills in instructional design, e-learning, and the cards domain
  • Prepare for technical assessments or case studies by brushing up on your instructional design skills and understanding of the cards domain
  • Follow up with the hiring manager or HR representative within one week of submitting your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.