🔹 Job Title: Senior Manager - Content Development
🔹 Company: SBI Card
🔹 Location: Gurgaon, Haryana, India
🔹 Job Type: On-site, Full-time
🔹 Category: Financial Services
🔹 Date Posted: July 3, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: This role requires a high level of organization, attention to detail, and strong communication skills. The ideal candidate will have a background in instructional design, e-learning, and a deep understanding of the cards domain.
✅ Develop and manage training content for Sales, Operations, Customer Services, and Collection functions
✅ Create and update content, manage version control, and ensure compliance with product, process, and compliance guidelines
✅ Manage LMS tools, technical know-how of LMS, and coordinate with vendors for LMS and assessment digitization
✅ Develop standards, systems, and best practices for content creation, distribution, maintenance, retrieval, and repurposing
✅ Manage team of FTE and NFTE members, ensure they drive their KRA's efficiently, and conduct monthly knowledge assessments
✅ Track and manage expenditure, maintain infrastructure expenses, and highlight areas for cost reduction
✅ Lay down a proper communication channel with vertical heads and ensure all new training launches/updates are supported by TTT
✅ Manage and monitor end-to-end Sales Induction Record capturing on mGurukul
ASSUMPTION: This role involves a high level of coordination, communication, and project management. The ideal candidate will be able to work independently and in a team environment, with a strong focus on detail and quality.
Education: Graduate/MBA in any discipline
Experience: 5-10 years of experience in instructional design, knowledge management, or e-learning, with a focus on the cards domain
Required Skills:
Preferred Skills:
ASSUMPTION: Candidates with a strong background in instructional design and a deep understanding of the cards domain are likely to be successful in this role. Relevant certifications and experience in the BFSI industry are a plus.
Salary Range: INR 25-35 lakhs per annum (AI-estimated, based on industry standards for a senior manager role in the BFSI industry in Gurgaon)
Benefits:
Working Hours: 40 hours per week, with flexibility for travel and meetings as required
ASSUMPTION: The salary range provided is an estimate based on industry standards for a senior manager role in the BFSI industry in Gurgaon. Actual salary may vary based on the candidate's experience and qualifications.
Industry: Financial Services, specifically focused on credit cards and value-added payment products and services
Company Size: 1,001-5,000 employees, which means a mid-sized organization with established processes and a diverse range of roles
Founded: 1998, with a history of growth and expansion in the Indian market
Company Description:
Company Specialties:
Company Website: https://www.sbicard.com
ASSUMPTION: SBI Card is a well-established company in the BFSI industry, with a strong focus on customer-centricity and employee development. Candidates can expect a supportive work environment with opportunities for growth and learning.
Career Level: Senior Manager, with opportunities for growth and development within the organization
Reporting Structure: This role reports directly to the Head of COE NFTE Training and has team members reporting to them
Work Arrangement: On-site, with flexibility for travel and meetings as required
Growth Opportunities:
ASSUMPTION: This role offers a unique opportunity for candidates to grow both personally and professionally, working on high-impact projects and initiatives in a dynamic and inclusive work environment.
Office Type: Corporate office environment in Gurgaon, Haryana
Office Location(s): Infinity Tower, DLF City Phase 2, Gurgaon, Haryana 122002, IN
Geographic Context:
Work Schedule: Monday to Friday, 9:30 AM to 6:30 PM, with flexibility for travel and meetings as required
ASSUMPTION: The work environment at SBI Card is dynamic, inclusive, and focused on employee development. Candidates can expect a supportive and collaborative work environment, with opportunities for growth and learning.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Instructional Design, Content Development, E-learning, Cards Domain, Team Management, Stakeholder Communication, Budget Control, LMS, Training Materials
ASSUMPTION: The application process at SBI Card is likely to be competitive, with a focus on technical skills, domain knowledge, and communication abilities. Candidates should tailor their application materials to highlight their relevant experience and skills.
ASSUMPTION: The ideal candidate will have experience with content development software and LMS tools, as well as proficiency in Microsoft Office Suite.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: Candidates who are customer-focused, adaptable, and comfortable working in a dynamic and inclusive team environment are likely to be a good fit for SBI Card's culture.
ASSUMPTION: The ideal candidate will be able to manage multiple priorities effectively, communicate clearly and persuasively with various stakeholders, and adapt to changes in the cards domain and regulatory environment.
ASSUMPTION: Candidates should consider the unique aspects of this role, including its focus on the BFSI industry and the opportunity to work with a wide range of stakeholders, when comparing it to other similar roles.
ASSUMPTION: These sample projects are representative of the types of tasks and responsibilities that the ideal candidate might encounter in this role.
ASSUMPTION: These questions are designed to help candidates better understand the role, the team, and the company culture, and to demonstrate their interest and engagement in the position.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.